Product: Usaa Credit Card Clear all filters (2 of 34 reviews match)
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USAA - Definitely did not have my back
My wallet was stolen and I reported my USAA Amex as such. Received an account notification that my card info was automatically updated so I may use Samsung Pay while the physical replacement is shipping. Went to the grocer to buy food, the next morning, and the card...
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2 comments
Anonymous
#1561968

Having you wallet missing is a real drag, and the phone rep was correct. Have a feeling the "notification" was a scam and not the fault of the bank.

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Review
#1357045 Review #1357045 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service

USAA scamming peopel with "teaser" rates that no one every qualifies for.

USAA scamming peopel with "teaser" rates that no one every qualifies for.
Currently their website states 1.9-2.9% on used car loans. I went to get a loan and they refused to offer me that rate. They instead only offered 9.45% and made up excusses that the computer system says that is all I qualify for. I have a 744 credit score. WTF? I had the same issue with credit card from them. I am going to look to swtich to a new bank asap. I even called and spoke with them and it got me no where. They were polite yes but honestly do not care about you at all.
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6 comments
Anonymous
#1232413

Have to agree with other commenters. I just recently purchased a used 2007 Hummer and the best rate I got from other financing was 5.9%. I then immediately refinanced with USAA at 2.9% and my credit score is actually less than yours.

Anonymous
#728546

USAA is a great company! They have guidelines and parameters for loans/lending like any financial institution.

Lots of people qualify for the lowest rates, good credit and great credit doesn't mean excellent though.

The credit score isn't the only thing a bank looks at; it's the over all credit profile for the past several years, so pay history, debt to income ratio, and revolving credit usage all need to be in line and support the amount you ask for. The year of the collateral, amount you borrow, and term are the other things that are considered when determining what rate you qualify for.

Anonymous
#727349

I agree. Your credit score is your problem With that score you will not find the lowest rate from any bank.

Good luck!

Anonymous
#722853

As low as means that it's the lowest rate that the company offers.

"Used car loan rates as low as 1.99% with discount for 36 months or 2.25% with discount for 60 months."

Translation: The cheapest rate we offer for used car loans is 1.99% for 36 months or 2.25% for 60 months. That is the lowest possible rate they offer. That doesn't mean it is the only rate they offer. It doesn't work that way.

You have to qualify for it.

Anonymous
#720677

Actually, if you read the advertisement that you copied from the website, it says this:

"Used car loan rates as low as 1.99% with discount for 36 months or 2.25% with discount for 60 months."

I see nothing about "1.9-2.9%" on used car loans.

It says AS LOW AS. Meaning that's the lowest your rate could be depending on your credit history.

It's not USAA's fault you can't read.

Anonymous
#719086

My last vehicle loan with USAA was at 1.5% I also recently got their lowest advertised mortgage rate. A 744 credit score is not "excellent".

Mine is 815 and that is still not the best. Sounds like you (your credit rating, credit history, income, income to debt ratio ???) is the problem not USAA.

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Review
#448010 Review #448010 is a subjective opinion of poster.
Product
Usaa Credit Card
Loss
$680
Tags
  • usaa scam

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts