Product: Usaa Credit Card Clear all filters (35 of 35 reviews match)
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USAA in Saint Petersburg, Florida - CRIMINALS

1.1
Details
Collection of Accounts NEVER CLOSED NOT OWED LLEGAL CHARGEBACKS They wait til Merchants send refunds They put temporary credit after merchants refund THIS A (PRETEND CREDIT) NEVER APPLIES TO BALANCE 34 year Member Aug 2018 FRAUD USSA NOT ACCOUNTABLE NO Access to Web sites ALL PINS TEMPORARY ALL PASSWORDS TEMPORY LOCKED OUT TRYING TO MAKE PERMANET. When I call I am told put my request in writing I HAVE NOT BEEN ABLE TO COMMUNICATE WITH USAA
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Review
#1673919 Review #1673919 is a subjective opinion of poster.
Product
Usaa Credit Card
1.3
Details
USAA had so many issues with secured VISA accounts (like the one I'm writing about) they had to stop the program. If/when they start it back up, DO NOT JOIN THEM, go to another bank. Simply, I had to file Chapter 13 consolidation bankruptcy and was told by USAA my...
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Review
#1638305 Review #1638305 is a subjective opinion of poster.
Product
Usaa Credit Card
Cons
  • Customer service i received
  • Practices
Tags
  • Banking and debit cards
  • Credit Cards

USAA in San Antonio, Texas - Previous Review

My review did not go through to USAA. It was returned undelivered.
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Review
#1605344 Review #1605344 is a subjective opinion of poster.
Product
Usaa Credit Card
2.0
Details
I have a USAA American Express card. The credit card agreement, which constitutes a contract, gives 5% in points for purchases of gas and purchases on a military base. I recently used the card at the Randolph AFB BX and Commissary. They gave 1% at the BX and 2% at the...
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Review
#1592966 Review #1592966 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction
1.0
Details
My wife authorized an electronic credit card payment to USAA for a payment to their credit card for $350.00. She received a confirmation of the amount, the payee, and a confirmation number. When she checked her bank account she discovered that USAA had removed...
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Review
#1573726 Review #1573726 is a subjective opinion of poster.
Product
Usaa Credit Card
Cons
  • No resolution to my problem with the company
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.9
Details
I recently contacted USAA to remove myself from my ex-wife’s credit card accounts, which are in her name and SSN (I’m just an authorized user). I was told you cannot do it without her contacting you or the representative recommended hiring a lawyer if she won’t remove...
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2 comments
Anonymous
#1732277

I’m not surprised at all. They protect the service member/ primary member at all costs.

I found the same thing. Navy federal credit union did not take sides I. Our divorce and did all the banking by the book - but USAA lied to me withheld information from me ect. My husband was able to call them and sat” there has been a change in our marital status” which by the way was not true!

And from that point on they refused to give me any information about my own car insurance, homeowners insurance mortgage ect- because he was the primary!! He was able to take a 40,000 home equity loan out on a home we owned jointly without my knowledge in his name only so it didn’t appear on any of my credit reports ect.

But when we divorced he lied said I knew all about it, USAA refused to provide subpoenaed documents and I had to pay for half of it. What they do is criminal.

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Review
#1525743 Review #1525743 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Remove me from her credit cards
USAA - Definitely did not have my back
My wallet was stolen and I reported my USAA Amex as such. Received an account notification that my card info was automatically updated so I may use Samsung Pay while the physical replacement is shipping. Went to the grocer to buy food, the next morning, and the card...
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2 comments
Anonymous
#1561968

Having you wallet missing is a real drag, and the phone rep was correct. Have a feeling the "notification" was a scam and not the fault of the bank.

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Review
#1357045 Review #1357045 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service
1.7
Details
Each time I was informed they were "experiencing technical difficulties" and had to call back Today, I contacted USAA Customer Service (which is their insurance sales department) who transferred me to the IRA representative William. He took my close order and then...
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2 comments
Anonymous
#1583737

Nobody bought them out; poor; management did it!!!.. They have just been going down hill for a long time.

Just like the base exchanges that are so badly mismanaged that they no longer contribute to any of the contractor drained recreational services on the military installations.

Oh by the way... If you have read of few of these posts you would realize that "AN anonymous" is some relation of elizabeth warren who works at USAA...

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Review
#1311897 Review #1311897 is a subjective opinion of poster.
Product
Usaa Credit Card
Pros
  • People that were there 4 years ago
Cons
  • Whoever bought this company out
Reason of review
Poor customer service
2.1
Details
Secured Credit Cards Why Discover is Better Why you shouldn't get a secured credit card throw USAA What is a secured credit card? It's a credit card that is to help someone that can't yet get approved for a credit card or someone trying to establish credit. The...
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Review
#1301316 Review #1301316 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Bad quality

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.0
Details
We subpoenaed records from a credit card my husband ran up over 30,000, he was very financially abusive and I was on the card as an autiloruzed user. He never let me see a single statement and I had no way of knowing what he was doing with the money. If I ever changed...
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9 comments
OriginalGiantClam
#1731146

Mortgage fraud discovered in my situation also. I recently discovered the fraud signature page that I believe was used to transfer property without my knowledge.

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Review
#1277064 Review #1277064 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service