Product: Usaa Claim Clear all filters (69 of 69 reviews match)
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Usaa Claim Review

Ussa have very poor service on claims had two and they want to take their time. After all the money you pay them they dont want to service you.
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Review
#616213 Review #616213 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
1.0
Details
I have been trying to get USAA to pay me the amount they owe me for my injury claim but they keep giving me a way too low amount. Every time I call I get a voicemail and no call back. I get emails with attachments attached but the attachment has nothing in them. Every...
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1 comment
Anonymous
#1180266

Do you think they sit around and wait for your call.. NO they have other claims that they are working on too.

Review
#609457 Review #609457 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
I have 25+ years of service. 2 years were combat. Disabled Combat Vet. I trusted USAA. House burglarized on 10Oct2014. I submitted itemized list within 15 days. To date , I have only had my computer and garage refer replaced. This has been a 6 mo. ordeal. USAA has...
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Review
#605278 Review #605278 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
Their customer service/claims representatives need to learn what customer service is. I continue to leave messages and Francis Velasquez who is supposed to be handling my claim (it was their customer who plowed into the back of my truck and totaled it) and he doesn't...
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1 comment
Anonymous
#1121231

wow!

Review
#601206 Review #601206 is a subjective opinion of poster.
Service
Usaa Claim
1.0
Details
My car was broken into on Dec 6.2014. I filled a police report. I waited two weeks before i waited to be contacted by ussa and no on reached out to me so i called. Then they send out Preirmre services an inspected my vechile said they dont see evidence of a navigation...
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Review
#577537 Review #577537 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
USAA uses very shady tactics even if you the Veteran uses honor and integrity while dealing with them. It is sad to find out they are nothing but money greedy and are really not Veteran friendly after all. This is especially true when the Veteran is struggling...
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Review
#568320 Review #568320 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
Better off not having insurance...incompetent idiotic claim handlers..they don't want to pay for car rentals...solicit and steer you to one rental agency..direct and steer you to their budget repair centers..don't want and refuse to pay original parts on a 2 year old...
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Review
#549554 Review #549554 is a subjective opinion of poster.
Service
Usaa Claim
Worst insurance I have ever had. Over a month ago my car was keyed. When I say keyed, I mean badly. 6 grand worth of damage was done. I have done everything In my power to get this dealt with quickly and smoothly, but it's came to a standstill. Where there is...
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Review
#514358 Review #514358 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$6000
I had a cracked windshield. All of my previous insurance companies had a $50 deductible for windshield only claims. I called the USAA line which connects you to Safelite. They quoted me $494 and informed me that USAA covers windshields under the comprehensive, so I...
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4 comments
Anonymous
#935309

if cars are in different locations-not a USAA rule, they don't qualify for a multi car policy discount because it is about WHERE the coverage is, not premium based on what is ...

Review
#510733 Review #510733 is a subjective opinion of poster.
Service
Usaa Claim
I got into a car accident with a USAA member what I thought should have been an easy process turned into a major headache. First of all the person handling my claim was NEVER available. Then the people I would talk were extremely rude. It took them 2 weeks to accept...
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Review
#502556 Review #502556 is a subjective opinion of poster.
Service
Usaa Claim