Product: Usaa Claim Clear all filters (72 of 72 reviews match)
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Inside perspective lends credibility to USAA being a stain

1.0
Details
Worked for USAA for a short time...What a huge mistake. Guess you should be concerned when they spend a week trying to brainwash you into believing that they are reputable and value their employees. Worst company I ever worked for. All my respect for our military members, but the company isn't what it claims to be. Grateful not to have to go to that *** hole anymore. God bless our military members, and the American legal system. Litigation is sure to follow after the ignorance encountered. Have a claim against them? Fight for your claim, they will crumble and pay under the pressure. Truly spineless!
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Review
#643840 Review #643840 is a subjective opinion of poster.
Service
Usaa Claim
Preferred solution
Dissolve USAA, there is no saving this spineless company

Usaa - Claim Review from Arlington, Virginia

1.0
Details
USAA will make you pay your huge deductible even when the other driver is found and fault and ticketed for the accident they caused! They are a rip off. The people there are not helpful at all. The only thing they are good for is cheap prices. Do not expect much from them. They are lazy and dishonest. Now I have to drive around in a car covered in scratches caused by a city bus driver. I am a permanently disabled Iraq vet. I feel very taken advantage of. Stay away from USAA, they are not the type of business you want to be involved with.
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Review
#643311 Review #643311 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

USAA is a rude lair!

My car was hit and run by an USAA insurer. I managed to follow her all the way home and called the police to get her info. When I filed the claim with USAA, the representative is cold, rude, and inpatient. Each time I am trying to follow up, their answer is like " I don't know", "we don't give out a timeline etc".Although I gave them a complete set of evidences of road photos, description of the accident, after waiting for 2 months and half, USAA's decision is only one sentence because its client told a different story, it refused to pay. Insurance company like USAA should be regulated!
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2 comments
Hasini
#980299

You did get a police report didn't you? That would tell them who was to blame, at least from the police perspective.

Anonymous
#980291

exactly ...rude and takes their insureds version of accident..

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Review
#619939 Review #619939 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Being treated like a criminal
  • Customer service
  • Received less money
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Tags
  • Usaa Car Insurance

Usaa Claim Review

Ussa have very poor service on claims had two and they want to take their time. After all the money you pay them they dont want to service you.
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Review
#616213 Review #616213 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

Usaa - Claim Review from Fort Riley, Kansas

1.0
Details
I have been trying to get USAA to pay me the amount they owe me for my injury claim but they keep giving me a way too low amount. Every time I call I get a voicemail and no call back. I get emails with attachments attached but the attachment has nothing in them. Every time I talk to another claim rep they tell me that I have to talk to the person assigned only. As soon as I get this claim over I will no longer bank or have insurance with USAA.
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1 comment
Anonymous
#1180266

Do you think they sit around and wait for your call.. NO they have other claims that they are working on too.

Review
#609457 Review #609457 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

USAA in Queen Creek, Arizona - Renters Policy

I have 25+ years of service. 2 years were combat. Disabled Combat Vet. I trusted USAA. House burglarized on 10Oct2014. I submitted itemized list within 15 days. To date , I have only had my computer and garage refer replaced. This has been a 6 mo. ordeal. USAA has victimized me everyday due to lack of action. USAA does not value my service. I am completely dissatisfied. I'm actually considering a lawyer. My Rep has issued several two week "Out of Office" memos to my claim center. Does anyone take over ? Nope ! Maybe a news investigative report would be a good idea. Anyone in AZ. sound interested ?
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Review
#605278 Review #605278 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

USAA in Warsaw, Virginia - Claims

Their customer service/claims representatives need to learn what customer service is. I continue to leave messages and Francis Velasquez who is supposed to be handling my claim (it was their customer who plowed into the back of my truck and totaled it) and he doesn't return phone calls. I would like to close out my claim so i can get another vehicle but can't get anywhere with those people. You couldn't pay me to have USAA as an insurance company. The one time i was able to get hold of Francis Velasquez i was insulted by the ridiculously low amount he was offering me.
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1 comment
Anonymous
#1121231

wow!

Review
#601206 Review #601206 is a subjective opinion of poster.
Service
Usaa Claim

Usaa - Claim Review from Houston, Texas

1.0
Details
My car was broken into on Dec 6.2014. I filled a police report. I waited two weeks before i waited to be contacted by ussa and no on reached out to me so i called. Then they send out Preirmre services an inspected my vechile said they dont see evidence of a navigation wire or camera wire an i explained all the wires was taken with the equipemtent if it wasnt it was thrown out after i cleaned up my vechile. Preimere Servicrs told usaa everything was there expect the navigation wire and camera wire. So i again contacted usaa after a week of hearing nothing they explain i need proof of purchase now. So i provided bank statements. Now after a month again i call in to find out the status of my update they now want to put my case under review for a claims investigation. Wow after i call in to complain they put itunder review. I spoke with over 5 different adjusters draling with my case and sent.in everything they asked and now the last on Hedi was upset with my attiude an.put.my case.under review.
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Review
#577537 Review #577537 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
USAA uses very shady tactics even if you the Veteran uses honor and integrity while dealing with them. It is sad to find out they are nothing but money greedy and are really not Veteran friendly after all. This is especially true when the Veteran is struggling...
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Review
#568320 Review #568320 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

USAA - HORRIBLE COMPANY

Better off not having insurance...incompetent idiotic claim handlers..they don't want to pay for car rentals...solicit and steer you to one rental agency..direct and steer you to their budget repair centers..don't want and refuse to pay original parts on a 2 year old $30000 truck......want to stop the rental car priviledges in a unreasonable time frame...repairs at your shop are done and USAA never issues the check on time...pure IDIOTS..I think they are mentally incapacitated at the San Antonio office...they are brainless. if you suffer a total loss, you are screwed....low settlement, and they fight you on an evaluation report...always get a written total loss report before you RELEASE your car to them.
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Review
#549554 Review #549554 is a subjective opinion of poster.
Service
Usaa Claim