Product: Usaa Claim Clear all filters (72 of 72 reviews match)
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My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance. It took almost a month just to get the claim filed as she did not file it and the car was in storage until today...
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1 comment
Anonymous
#1337511

Stuart Blain parker CEO

16 DE Zavala Pl

Shavano tx lives here

Review
#1046377 Review #1046377 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
1.4
Details

Update by user May 29, 2017

USAA denies my water leakage after a full review of my appeal. They are saying that a wide open drain pipe that flooded my unit and the condo below had existed for more than 14 days and therefore is not covered per their contract. No evidence to prove their claim has...

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Review
#1039707 Review #1039707 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Many staff are pleasant and will listen
Cons
  • Contracts loopholes invalid
  • Practices
  • Totally unfair claims people
Reason of review
Bogus Reason for Denying Claim
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • dishonest business dealings

Usaa Claim Review

1.0
Details
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
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Review
#947545 Review #947545 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

USAA in Morristown, New Jersey - Horrible service

1.6
Details
Don't buy into loyal service and customer care BS. I have been a member for 23 years and never once had to file a claim. 1st time I tried to file a claim all it has been is a hassle. Can not get anyone to even pick up a phone and call. They brag about all you have to do is sumbit photos. Yea what a joke that has been. All they no how to do is say claim is complete you get nothing, or this is a minor claim we don't want to help. When it comes down to actually helping members they don't do anything it is all bout getting your money.
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Review
#943781 Review #943781 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Waiting for assistance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Called USAA and they were great in getting water remediation out to dry things out. USAA then sent adjuster out to look at damage, at same time they also contracted for same contractor to remove entire family room floor so they tore things down to the concrete slab....
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1 comment
Anonymous
#1216510

Same thing happened to me except it was from behind a shower wall that you could not determine there was a leak, they used the 14 day routine, the repair cost was over 10k

Review
#918700 Review #918700 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Ineptitude and uncaring attitude of staff
Reason of review
Poor customer service
Tags
  • Usaa Homeowners
It has been two years and multiple denials on a water damage claim that USAA escaped in covering for even though the issue was freezing pipes in a rental home that had water still in the lines from a faulty water valve from the meter that was still running water...
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Review
#769753 Review #769753 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

Usaa Claim Review

2.7
Details
I have been with USAA for about 4 months to date...I have no good experiences to report other than the low prices they offer. The customer service sucks. No one's extension works, you have to talk to 6 different people in order to get the person your looking for! And the communication is none when it comes to filing a claim.
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Review
#751641 Review #751641 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

Usaa - Claim Review from New York, New York

Usaa is a false advertising they say there for military and their families but that is a lie my grandfather was killed in WWII received the bronze star but my mother and I were not eligible also my father served in the navy was honorably discharged when he passed two years ago got full military honors burial but again was told I was not eligible. They are a complete fake when they say they are there for military families don't believe them
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Review
#731451 Review #731451 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Not as described/ advertised

Usaa Claim Review

Have usaa auto, home, and life insurance. Tried placing auto claim for one accident that only involved myself and two adjusters changed up the claim to be 3 seperate claims. Ie.. three seperate deductibles. Totaling as much as what wanted to pay me for damages. So i just dropped the claim to prevent raise in monthly dues. And will begin shopping for new company. For all my needs
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Review
#680291 Review #680291 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Order processing issue
I have had numerous bad experiences with USAA, the company that claims they "know what is means to serve". My recent event concerns medical claims as a result of my daughter crashing into a tree. The absurd amount of documentation required for reimbursement of her...
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Review
#667838 Review #667838 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment