Product: Usaa Claim Clear all filters (69 of 69 reviews match)
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USAA - Horrible service

1.6
Details
Don't buy into loyal service and customer care BS. I have been a member for 23 years and never once had to file a claim. 1st time I tried to file a claim all it has been is a hassle. Can not get anyone to even pick up a phone and call. They brag about all you have to do is sumbit photos. Yea what a joke that has been. All they no how to do is say claim is complete you get nothing, or this is a minor claim we don't want to help. When it comes down to actually helping members they don't do anything it is all bout getting your money.
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Review
#943781 Review #943781 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Waiting for assistance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details
Called USAA and they were great in getting water remediation out to dry things out. USAA then sent adjuster out to look at damage, at same time they also contracted for same contractor to remove entire family room floor so they tore things down to the concrete slab....
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1 comment
Anonymous
#1216510

Same thing happened to me except it was from behind a shower wall that you could not determine there was a leak, they used the 14 day routine, the repair cost was over 10k

Review
#918700 Review #918700 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Ineptitude and uncaring attitude of staff
Reason of review
Poor customer service
Tags
  • Usaa Homeowners
It has been two years and multiple denials on a water damage claim that USAA escaped in covering for even though the issue was freezing pipes in a rental home that had water still in the lines from a faulty water valve from the meter that was still running water...
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Review
#769753 Review #769753 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

Usaa Claim Review

2.7
Details
I have been with USAA for about 4 months to date...I have no good experiences to report other than the low prices they offer. The customer service sucks. No one's extension works, you have to talk to 6 different people in order to get the person your looking for! And the communication is none when it comes to filing a claim.
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Review
#751641 Review #751641 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

Usaa - Claim Review from New York, New York

Usaa is a false advertising they say there for military and their families but that is a lie my grandfather was killed in WWII received the bronze star but my mother and I were not eligible also my father served in the navy was honorably discharged when he passed two years ago got full military honors burial but again was told I was not eligible. They are a complete fake when they say they are there for military families don't believe them
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Review
#731451 Review #731451 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Not as described/ advertised

Usaa Claim Review

Have usaa auto, home, and life insurance. Tried placing auto claim for one accident that only involved myself and two adjusters changed up the claim to be 3 seperate claims. Ie.. three seperate deductibles. Totaling as much as what wanted to pay me for damages. So i just dropped the claim to prevent raise in monthly dues. And will begin shopping for new company. For all my needs
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Review
#680291 Review #680291 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Order processing issue
I have had numerous bad experiences with USAA, the company that claims they "know what is means to serve". My recent event concerns medical claims as a result of my daughter crashing into a tree. The absurd amount of documentation required for reimbursement of her...
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Review
#667838 Review #667838 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
1.0
Details
Worked for USAA for a short time...What a huge mistake. Guess you should be concerned when they spend a week trying to brainwash you into believing that they are reputable and value their employees. Worst company I ever worked for. All my respect for our military...
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Review
#643840 Review #643840 is a subjective opinion of poster.
Service
Usaa Claim
Preferred solution
Dissolve USAA, there is no saving this spineless company
1.0
Details
USAA will make you pay your huge deductible even when the other driver is found and fault and ticketed for the accident they caused! They are a rip off. The people there are not helpful at all. The only thing they are good for is cheap prices. Do not expect much from...
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Review
#643311 Review #643311 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
My car was hit and run by an USAA insurer. I managed to follow her all the way home and called the police to get her info. When I filed the claim with USAA, the representative is cold, rude, and inpatient. Each time I am trying to follow up, their answer is like " I...
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2 comments
ransom
#980299

You did get a police report didn't you? That would tell them who was to blame, at least from the police perspective.

Review
#619939 Review #619939 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Lied too
  • Customer service
  • Being treated like a criminal
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Full refund
Tags
  • Usaa Car Insurance