Product: Usaa Claim Clear all filters (69 of 69 reviews match)
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1.0
Details
USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite my dad opening up an account and getting an account number they wont give him quotes for insurance nor will they add me as eligible even though I am...
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Review
#1596460 Review #1596460 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Treat you like a criminal
  • Lie about accepting anyone who has served
Reason of review
Poor customer service
Preferred solution
Fix the issue with eligibility

USAA - Total loss payment

1.0
Details
After company said they would cover my damages to car,I received papers to sign etc and send back..I sent fedex, they lost one form, I sent another fedex, they lost one form, I sent picture etc online like they said, They came back and stated they can not accept it this way Evan though they said send it. I sent 3rd fedex with papers, title forms, etc. they finally said we have all forms. It took 3 MONTHS for them to pay me. I would never get this insurance. EVER....
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Review
#1614828 Review #1614828 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
Loss
$4500
Preferred solution
Fix stupidity
1.9
Details
I was given bad. advice by my insurance agent. was completely misled by the agent. after which I could not contact him. I was seriously hurt in an automobile accident that wasn't my fault. and made a mistake. up until the accident I thought. the agent was supposed to...
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1 comment
ThirdBlackbird812
#1728401

Lost all trust in usaa because of a bad faith action by the adjuster handling my claim. I wont deal with them any more and certainly wont refer them.

Review
#1615101 Review #1615101 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Claim settlement
Loss
$25000
Preferred solution
Let the company propose a solution
2.6
Details
I sent the repair estimate to USAA and they refused to cover the repair. They cover theft, loss, drops and spills. So, I'm suffering because I did not lie and say the computer was dropped or because I made an effort to take care of the property that I insured. USAA...
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Review
#1496425 Review #1496425 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • What they used to be
Cons
  • Find loopholes to avoid covering insured items
Reason of review
Damaged or defective
Loss
$1083
Preferred solution
Let the company propose a solution
Tags
  • Bad Usaa
1.0
Details
USAA does this thing where if you make a purchase with your debit card, they’ll make it look like the money has been debited from your account, and you think the balance is right. Then several purchases and a few days later, if you’re not watching every single PENNY,...
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3 comments
SP10
#1595226

They do this. And it is illegal. Wells Fargo and Chase were both sued for the same thing! Happened to me MANY times but it just started in the last few years...oddly around th...

Review
#1353196 Review #1353196 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment

USAA - HORRIBLE CUSTOMER SERVICE

1.0
Details
I was talking to a gentleman name Andy Broome which was very unprofessional. Asked some questions because I wasn't sure who else to talk to about my claim but since he was handling this claim he sounded like he wasn't trying to be bothered. Don't bother asking this man from USAA any questions or even have him as your representative in any claim.
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Review
#1439649 Review #1439649 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
I have tried to settle my Dad’s estate since early October.I first tried walking in to talk to someone in person. They directed me to a phone booth to call someone which got me no where. I’ve been calling and getting the run around for months. It is so frustrating!...
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Review
#1173620 Review #1173620 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
Preferred solution
Call me!!
1.4
Details
On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
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Review
#1039707 Review #1039707 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Many staff are pleasant and will listen
Cons
  • Practices
  • Totally unfair claims people
  • Lack of integrity
Reason of review
Bogus Reason for Denying Claim
Loss
$25000
Preferred solution
Let the company propose a solution
Tags
  • dishonest business dealings
My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance. It took almost a month just to get the claim filed as she did not file it and the car was in storage until today...
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1 comment
Anonymous
#1337511

Stuart Blain parker CEO16 DE Zavala PlShavano tx lives here

Review
#1046377 Review #1046377 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA - Horrible service

1.6
Details
Don't buy into loyal service and customer care BS. I have been a member for 23 years and never once had to file a claim. 1st time I tried to file a claim all it has been is a hassle. Can not get anyone to even pick up a phone and call. They brag about all you have to do is sumbit photos. Yea what a joke that has been. All they no how to do is say claim is complete you get nothing, or this is a minor claim we don't want to help. When it comes down to actually helping members they don't do anything it is all bout getting your money.
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Review
#943781 Review #943781 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Waiting for assistance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution