Product: Usaa Claim Clear all filters (62 of 62 reviews match)
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My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance. It took almost a month just to get the claim filed as she did not file it and the car was in storage until today...
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Anonymous
Carmen sette 4545

Stuart Blain parker CEO16 DE Zavala PlShavano tx lives here

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Usaa Claim
#1046377
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On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
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1.4
Product
Usaa Claim
I liked
  • Many staff are pleasant and will listen
I didn't like
  • Practices
  • Contracts loopholes invalid
  • Lack of integrity
#1039707
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Don't buy into loyal service and customer care BS.I have been a member for 23 years and never once had to file a claim. 1st time I tried to file a claim all it has been is a hassle. Can not get anyone to even pick up a phone and call. They brag about all you have to do...
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1.6
Product
Usaa Claim
I didn't like
  • Waiting for assistance
#943781
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Usaa Claim Review

#947545
1.0
Details
Been in a claim well over 30 days and after talking to Mr. Page he has continually treated me and my wife as criminals and i have had it and will be seeking legal councel and going to media.
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Usaa Claim Review

#751641
2.7
Details
I have been with USAA for about 4 months to date...I have no good experiences to report other than the low prices they offer. The customer service sucks. No one's extension works, you have to talk to 6 different people in order to get the person your looking for! And the communication is none when it comes to filing a claim.
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Usaa Claim Review

#680291
Have usaa auto, home, and life insurance. Tried placing auto claim for one accident that only involved myself and two adjusters changed up the claim to be 3 seperate claims. Ie.. three seperate deductibles. Totaling as much as what wanted to pay me for damages. So i just dropped the claim to prevent raise in monthly dues. And will begin shopping for new company. For all my needs
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Usaa Claim Review

#616213
Ussa have very poor service on claims had two and they want to take their time. After all the money you pay them they dont want to service you.
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Called USAA and they were great in getting water remediation out to dry things out. USAA then sent adjuster out to look at damage, at same time they also contracted for same contractor to remove entire family room floor so they tore things down to the concrete slab....
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Anonymous
Anonymous

Same thing happened to me except it was from behind a shower wall that you could not determine there was a leak, they used the 14 day routine, the repair cost was over 10k

1.0
Product
Usaa Claim
I didn't like
  • Ineptitude and uncaring attitude of staff
#918700
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It has been two years and multiple denials on a water damage claim that USAA escaped in covering for even though the issue was freezing pipes in a rental home that had water still in the lines from a faulty water valve from the meter that was still running water...
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Usaa Claim
#769753
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Usaa is a false advertising they say there for military and their families but that is a lie my grandfather was killed in WWII received the bronze star but my mother and I were not eligible also my father served in the navy was honorably discharged when he passed two...
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Usaa Claim
#731451
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I have had numerous bad experiences with USAA, the company that claims they "know what is means to serve". My recent event concerns medical claims as a result of my daughter crashing into a tree. The absurd amount of documentation required for reimbursement of her...
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Product
Usaa Claim
#667838
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Worked for USAA for a short time...What a huge mistake. Guess you should be concerned when they spend a week trying to brainwash you into believing that they are reputable and value their employees. Worst company I ever worked for. All my respect for our military...
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1.0
Product
Usaa Claim
#643840
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USAA will make you pay your huge deductible even when the other driver is found and fault and ticketed for the accident they caused! They are a rip off. The people there are not helpful at all. The only thing they are good for is cheap prices. Do not expect much from...
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1.0
Product
Usaa Claim
#643311
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My car was hit and run by an USAA insurer. I managed to follow her all the way home and called the police to get her info. When I filed the claim with USAA, the representative is cold, rude, and inpatient. Each time I am trying to follow up, their answer is like " I...
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ransom
ransom

You did get a police report didn't you? That would tell them who was to blame, at least from the police perspective.

Anonymous
Anonymous

exactly ...rude and takes their insureds version of accident..

Product
Usaa Claim
I didn't like
  • Received less money
  • Being treated like a criminal
  • Lied too
#619939
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