Product: Usaa Claim Clear all filters (71 of 71 reviews match)
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USAA - Claim

3.6
Details
No answer for me had to leave a message and wait
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Review
#1676036 Review #1676036 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
Loss
$1630
Preferred solution
Deliver product or service ordered
1.0
Details
My car was deemed a total loss on September 18th, 2019 and my husband and I accepted the amount. Paperwork was sent via email that same day. The next day the notary would'nt stamp it because it was blank, so my husband contacted USAA claims department to get more...
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Review
#1664885 Review #1664885 is a subjective opinion of poster.
Service
Usaa Claim
1.9
Details
I was given bad. advice by my insurance agent. was completely misled by the agent. after which I could not contact him. I was seriously hurt in an automobile accident that wasn't my fault. and made a mistake. up until the accident I thought. the agent was supposed to...
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1 comment
ThirdBlackbird812
#1728401

Lost all trust in usaa because of a bad faith action by the adjuster handling my claim. I wont deal with them any more and certainly wont refer them.

Review
#1615101 Review #1615101 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Claim settlement
Loss
$25000
Preferred solution
Let the company propose a solution

USAA in El Paso, Texas - Total loss payment

1.0
Details
After company said they would cover my damages to car,I received papers to sign etc and send back..I sent fedex, they lost one form, I sent another fedex, they lost one form, I sent picture etc online like they said, They came back and stated they can not accept it this way Evan though they said send it. I sent 3rd fedex with papers, title forms, etc. they finally said we have all forms. It took 3 MONTHS for them to pay me. I would never get this insurance. EVER....
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Review
#1614828 Review #1614828 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
Loss
$4500
Preferred solution
Fix stupidity
1.0
Details
USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite my dad opening up an account and getting an account number they wont give him quotes for insurance nor will they add me as eligible even though I am...
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Review
#1596460 Review #1596460 is a subjective opinion of poster.
Service
Usaa Claim
Cons
  • Lie about accepting anyone who has served
  • Treat you like a criminal
Reason of review
Poor customer service
Preferred solution
Fix the issue with eligibility
2.6
Details
I sent the repair estimate to USAA and they refused to cover the repair. They cover theft, loss, drops and spills. So, I'm suffering because I did not lie and say the computer was dropped or because I made an effort to take care of the property that I insured. USAA...
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Review
#1496425 Review #1496425 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • What they used to be
Cons
  • Find loopholes to avoid covering insured items
Reason of review
Damaged or defective
Loss
$1083
Preferred solution
Let the company propose a solution
Tags
  • Bad Usaa

USAA in Sarasota, Florida - HORRIBLE CUSTOMER SERVICE

1.0
Details
I was talking to a gentleman name Andy Broome which was very unprofessional. Asked some questions because I wasn't sure who else to talk to about my claim but since he was handling this claim he sounded like he wasn't trying to be bothered. Don't bother asking this man from USAA any questions or even have him as your representative in any claim.
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Review
#1439649 Review #1439649 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
1.0
Details

Update by user Sep 12, 2018

Update since last night: So after talking with didn’t seem to care Jimmy and checking to see if I could get a cheaper flight—which I couldn’t —I have no choice but to withdraw the money for my son deposit into his account with Navy Federal while I’m at work and can’t...

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3 comments
SP10
#1595226

They do this. And it is illegal.

Wells Fargo and Chase were both sued for the same thing! Happened to me MANY times but it just started in the last few years...oddly around the time when new high officials were hired...they are not for VETERANS at all anymore.

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Review
#1353196 Review #1353196 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Problems with payment
I have tried to settle my Dad’s estate since early October.I first tried walking in to talk to someone in person. They directed me to a phone booth to call someone which got me no where. I’ve been calling and getting the run around for months. It is so frustrating!...
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Review
#1173620 Review #1173620 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service
Preferred solution
Call me!!

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance. It took almost a month just to get the claim filed as she did not file it and the car was in storage until today...
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1 comment
Anonymous
#1337511

Stuart Blain parker CEO

16 DE Zavala Pl

Shavano tx lives here

Review
#1046377 Review #1046377 is a subjective opinion of poster.
Service
Usaa Claim
Reason of review
Poor customer service