Product: Usaa Claim Clear all filters (72 of 72 reviews match)
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USAA in Miami, Florida - Filed a legitimate claim and got dropped

My husband is a current active member of the military. Which is part of USAA's advertisement how they take care of their service members. Well we have had auto and home insurance with this well over 7 years or maybe even longer. The main pipe that runs through the house was leaking the house is 42 years old. The initial leak appeared to be coming from the kitchen sink well it turned out that the floor had to be removed. They paid the claims and dropped us effective next year. Punished for filing a claim. Company Sucks. Now they are trying to force us to some low budget company. Maybe Ms. Y. Rodriguez will know how it feels to have injustice done after she loses her job for screwing people. Cause there won't be no policies left for to cancel.
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#259397 Review #259397 is a subjective opinion of poster.
Service
Usaa Claim

Does USAA want to receive NO money as second lien holders on California Short Sales?

Does USAA want to receive NO compensation when they are second lien holders on short sales in the state of California? With the passage of SB 458 on 7/15/2011 they can no longer require additional compensation by the homeowner to participate in a short sale. I have an approval from the 1st lien holder that is quickly expiring, and a verbal approval from USAA on the 2nd. They claim they don't have an approved letter from their legal department to issue. Not only is my patience wearing thin, but also my time. How can I illicit a faster response from them? They are cutting their nose off despite their face as they'll get nothing if the property is foreclosed upon.
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#253543 Review #253543 is a subjective opinion of poster.
Service
Usaa Claim
I also was hit from behind by a USAA insured driver on 05/29/2011 and upon making claim was given a settlement of "Total Loss". I was not happy with this offer and wanted a resolution. They told me they could give me a rental for only 1 day @ $30.00. They never...
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#247107 Review #247107 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$3315

USAA in Boston, Massachusetts - Low ball home repair cost estimate from tornado

I am a 44 year member. I have filed only one claim in that entire time for a car that was damaged by uninsured, unregistered, unemployed, and unlicensed drunks. Recently a tornado dropped two 6-7000 pound trees onto my house. Holes were put in the roof. Rafter beams were broken. Major cracks in three walls. The roof on both sides of the house is obviously caved in by as much as a ince to two inches. Major damage in several places to the sills. Every ceiling in the house has cracks, some up to a half inch wide and running up walls for 3-4 feet and across the ceiling for 10 feet. Cracks have started spreading from a major weight bearing wall along the wall where it joins others. This company is saying that all of this can be repaired for $37,000! The cheapest estimate that handymen with I hope a license have given in almost $80,000. My Registered Public Adjuster tells me that in over 30 years of experience, this is the worst company he has had experience with. If you think the low rates and smiles when you call them are good. Do as I have the last couple of days. Go on line and see what members who have had to submitt major house repair claims are saying. Unless it has been leveled, be prepared to pay for those low rates. This company has changed in the last 10 years and is no longer the USAA we knew. You should think about changing your insurance company.
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#246658 Review #246658 is a subjective opinion of poster.
Service
Usaa Claim
After 23 years with USAA we received a notice stating they were dropping our homeowners coverage because of too many claims. We have never filed a claim but called with questions about our roofover those 23 years.That apparently is logged as a claim. No one ever...
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14 comments
Anonymous
#1711434

I just got notified that USAA is dropping my auto policy because of three claims in two years. They labeled the incidents as "at fault - loss of control".

Incident 1 and 2 happened a year apart in January as a result of icy roads. Both were at speeds between 5 mph and 10 mph, crossing traffic lanes in a left-hand turn on unkept roads (side streets). The third incident just happened in June and was also weather related. During my commute to work, rain came down like a torrential rain storm and wind gusts were up to 30 mph.

The posted Interstate speed limit was 65, I was doing 55. I was switching lanes and took my foot off the accelerator. I felt the car lose traction and rock a little. Then my right tires gripped the road again and sent me into a spin, launching me into the median before placing me in the middle of the traffic lanes.

I accelerated to get out of traffic, knowing that the other drivers coming couldn't see me in-time. I was the only car involved. I drive over 30,000 miles a year to and from work. The ratio for my potential involvement in a motor vehicle incident is high.

Granted my last two years have seen a streak of bad luck, but they should have more loyalty to their customers. I feel betrayed by them, like when a friend betrays your trust.

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#244786 Review #244786 is a subjective opinion of poster.
Service
Usaa Claim

USAA stole $1000,00 from me

I have contacted USAA about a $1,000.00 deductible that they are claiming I owe. I paid it, I have file several disputes, and they still won't give me my money back. The USAA representative lie to me, they missed inform me and they are holding me liable for lies their own employees told me. Another agent opened two claims for me, when it should have been only one, also, he said I was only going to be charge for one claim after he opened two, he said it was going to be only $500.00 that was a lie too. Now they are charging me $1,000.00. I have talked to many supervisors and managers and they all escalate my case. Which are lies too, because they don't even review my case, they just assume. They don't care about the misrepresentation and the lies their employees told me, they just want me to pay for their mistakes. I asked them to review the conversations I have had with their emplo9yees, but guess what? Now they tell me that those conversations were never recorded ((conveniently for them). I am sick of their lies. I am not responsible for $1,000.00 deductible, my deductible should be $50.00.
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#240713 Review #240713 is a subjective opinion of poster.
Service
Usaa Claim

USAA Barn Roof Claim

My barn roof collapsed due to heavy snow. USAA assessed the damage and paid half of the assessed amount. Normal. I was having a hard time finding a contractor to build another barn so I called USAA and asked them how long do I have to build it and claim the remaining amount. They said there is no time limit. I found a contractor, got an estimate and was already to go so I called to confirm we were okay. They said I had 180 days and could extend it to 365 with a written request. NEVER sent a letter, email, nothing. But they can fill my mailbox with junk every week. Oh, I posted this to their "members stories" area on their site. Never was posted. But every one there is "oh USAA is my life." Get a life! Hey, USAA my name is Jeff C in Ohio!
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#237305 Review #237305 is a subjective opinion of poster.
Service
Usaa Claim

USAA refused to provide rental until car replaced

My daughter's two week old SUV was recently totaled as a result of a USAA insured driver running a stop sign. (Mind you, the USAA-insured driver drives a schoolbus for a living, and completely ignored a stop sign.) Their driver admitted fault, the police confirmed, and we should have been entitled to a rental car immediately. USAA forced us to wait 5 days to get the rental, until they had spoken to their insured. Mind you, their insured filed a claim with USAA within a day and a half of the accident. But they wanted to "hear her side" before issuing us the rental. Got the rental, week or so later USAA called to confirm that our vehicle is totalled. Had to work with daughter's out-of-state father on the claim. Long story short, they were demanding we return the rental car within 3 days of them declaring our car totaled. Mind you, her dad had not yet received paperwork from USAA to even begin the process of getting paid for our lost vehicle. We called USAA, and because they withheld the rental initially those 5 days, they added 5 days to the rental. At the end of that period, we still had no insurance check with which to buy a replacement car. Called and spoke up the management chain of command, and were flatly refused the additional 3 days of rental usage until we received the check. My daughter had no way to get to school or work. Shame on you, USAA. Your policies are not acceptable and your management staff totally unprofessional in handling this matter. You should be embarrassed.
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#236990 Review #236990 is a subjective opinion of poster.
Service
Usaa Claim
after nearly 20 years, they dropped me after a single vehicle accident when i called them to complain about their terrible customer service. Stay away from this company. 20 years, without having to pay a cent as a result of my driving and they dropped me as a client. ...
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7 comments
Anonymous
#807408

As many of you have stated here, USAA (and specifically their claims department) is one of the worst in the insurance industry to deal with. The entire "we haven't talked to our client" game that they play is unethical.

They play it this way in the hopes that people with just go away, or file a claim with their own insurance company. Statistically, they probably have found that a small percentage do just that - so they never have to pay the claim. For those that want resolution, contact your state insurance department, or an attorney, to get things resolved.

Oh, and if any of you are lucky enough to speak with Linda Cordova, a claims rep at USAA, please write back, as I am not sure she exists (after 7 voicemails in 7 days). USAA is WORTHLESS!

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#225693 Review #225693 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$1200

USAA not fair in valuation

We were involved in an accident with a vehicle that has a branded title of "Lemon Law Buyback". USAA will not reimburse us with an Actual Valuation Report fairly as they are using a "Salvage Title" valuation report. USAA should not charge a full price of comp coverage if they only intend to pay out 1/2 the worth because of the title if the vehicle is involved in an accident. There are differences between the "Lemon Law" and "Salvage Title", why isn't there a difference in the Valuation Report. The Valuation Report provided by USAA has "Salvage Title" on the top. They offer no explanation as to why they took my money to get full coverage buy only offer half on a claim. Has anyone else had anything similar?
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#220738 Review #220738 is a subjective opinion of poster.
Service
Usaa Claim