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USAA - Low ball home repair cost estimate from tornado

I am a 44 year member. I have filed only one claim in that entire time for a car that was damaged by uninsured, unregistered, unemployed, and unlicensed drunks. Recently a tornado dropped two 6-7000 pound trees onto my house. Holes were put in the roof. Rafter beams were broken. Major cracks in three walls. The roof on both sides of the house is obviously caved in by as much as a ince to two inches. Major damage in several places to the sills. Every ceiling in the house has cracks, some up to a half inch wide and running up walls for 3-4 feet and across the ceiling for 10 feet. Cracks have started spreading from a major weight bearing wall along the wall where it joins others. This company is saying that all of this can be repaired for $37,000! The cheapest estimate that handymen with I hope a license have given in almost $80,000. My Registered Public Adjuster tells me that in over 30 years of experience, this is the worst company he has had experience with. If you think the low rates and smiles when you call them are good. Do as I have the last couple of days. Go on line and see what members who have had to submitt major house repair claims are saying. Unless it has been leveled, be prepared to pay for those low rates. This company has changed in the last 10 years and is no longer the USAA we knew. You should think about changing your insurance company.
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#246658 Review #246658 is a subjective opinion of poster.
Service
Usaa Claim
After 23 years with USAA we received a notice stating they were dropping our homeowners coverage because of too many claims. We have never filed a claim but called with questions about our roofover those 23 years.That apparently is logged as a claim. No one ever...
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14 comments
Anonymous
#1711434

I just got notified that USAA is dropping my auto policy because of three claims in two years. They labeled the incidents as "at fault - loss of control". Incident 1 and 2 hap...

Review
#244786 Review #244786 is a subjective opinion of poster.
Service
Usaa Claim

USAA stole $1000,00 from me

I have contacted USAA about a $1,000.00 deductible that they are claiming I owe. I paid it, I have file several disputes, and they still won't give me my money back. The USAA representative lie to me, they missed inform me and they are holding me liable for lies their own employees told me. Another agent opened two claims for me, when it should have been only one, also, he said I was only going to be charge for one claim after he opened two, he said it was going to be only $500.00 that was a lie too. Now they are charging me $1,000.00. I have talked to many supervisors and managers and they all escalate my case. Which are lies too, because they don't even review my case, they just assume. They don't care about the misrepresentation and the lies their employees told me, they just want me to pay for their mistakes. I asked them to review the conversations I have had with their emplo9yees, but guess what? Now they tell me that those conversations were never recorded ((conveniently for them). I am sick of their lies. I am not responsible for $1,000.00 deductible, my deductible should be $50.00.
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#240713 Review #240713 is a subjective opinion of poster.
Service
Usaa Claim

USAA Barn Roof Claim

My barn roof collapsed due to heavy snow. USAA assessed the damage and paid half of the assessed amount. Normal. I was having a hard time finding a contractor to build another barn so I called USAA and asked them how long do I have to build it and claim the remaining amount. They said there is no time limit. I found a contractor, got an estimate and was already to go so I called to confirm we were okay. They said I had 180 days and could extend it to 365 with a written request. NEVER sent a letter, email, nothing. But they can fill my mailbox with junk every week. Oh, I posted this to their "members stories" area on their site. Never was posted. But every one there is "oh USAA is my life." Get a life! Hey, USAA my name is Jeff C in Ohio!
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#237305 Review #237305 is a subjective opinion of poster.
Service
Usaa Claim

USAA refused to provide rental until car replaced

My daughter's two week old SUV was recently totaled as a result of a USAA insured driver running a stop sign. (Mind you, the USAA-insured driver drives a schoolbus for a living, and completely ignored a stop sign.) Their driver admitted fault, the police confirmed, and we should have been entitled to a rental car immediately. USAA forced us to wait 5 days to get the rental, until they had spoken to their insured. Mind you, their insured filed a claim with USAA within a day and a half of the accident. But they wanted to "hear her side" before issuing us the rental. Got the rental, week or so later USAA called to confirm that our vehicle is totalled. Had to work with daughter's out-of-state father on the claim. Long story short, they were demanding we return the rental car within 3 days of them declaring our car totaled. Mind you, her dad had not yet received paperwork from USAA to even begin the process of getting paid for our lost vehicle. We called USAA, and because they withheld the rental initially those 5 days, they added 5 days to the rental. At the end of that period, we still had no insurance check with which to buy a replacement car. Called and spoke up the management chain of command, and were flatly refused the additional 3 days of rental usage until we received the check. My daughter had no way to get to school or work. Shame on you, USAA. Your policies are not acceptable and your management staff totally unprofessional in handling this matter. You should be embarrassed.
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#236990 Review #236990 is a subjective opinion of poster.
Service
Usaa Claim
after nearly 20 years, they dropped me after a single vehicle accident when i called them to complain about their terrible customer service. Stay away from this company. 20 years, without having to pay a cent as a result of my driving and they dropped me as a client. ...
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7 comments
Anonymous
#807408

As many of you have stated here, USAA (and specifically their claims department) is one of the worst in the insurance industry to deal with. The entire "we haven't talked to ...

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#225693 Review #225693 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$1200

USAA not fair in valuation

We were involved in an accident with a vehicle that has a branded title of "Lemon Law Buyback". USAA will not reimburse us with an Actual Valuation Report fairly as they are using a "Salvage Title" valuation report. USAA should not charge a full price of comp coverage if they only intend to pay out 1/2 the worth because of the title if the vehicle is involved in an accident. There are differences between the "Lemon Law" and "Salvage Title", why isn't there a difference in the Valuation Report. The Valuation Report provided by USAA has "Salvage Title" on the top. They offer no explanation as to why they took my money to get full coverage buy only offer half on a claim. Has anyone else had anything similar?
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#220738 Review #220738 is a subjective opinion of poster.
Service
Usaa Claim
I was involved in a car accident with a person who is insured by USAA. I did not get a ticket as the accident was not my fault, so I went about calling USAA to make a claim. First they told me it would be upon my insurance to cover the cost of a rental car. I got a new...
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13 comments
Anonymous
#712212

I am a Loyal USAA customer since 2003. In 2009 my wife was in a car accident. Her car was in the repair shop the same day with a rental car. In 2010 my basement backed up. ...

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#213902 Review #213902 is a subjective opinion of poster.
Service
Usaa Claim
USAA gave me the same song and dance about bankruptcy. They said because I crossed state lines (go figure, you have to MOVE in the military!) they were terminating my policy, and I was told I had two weeks to find a new policy. Nevermind the fact I have been a USAA...
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7 comments
Anonymous
#715055

I was a USAA member for over 40 years and found them to be deceptive, to lie and contradict themselves. I am sorry but I have had a bad experience with them.

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#136086 Review #136086 is a subjective opinion of poster.
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Usaa Claim