Product: Usaa Claim Clear all filters (69 of 69 reviews match)
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Rear ended several times by negligent driver while I was stopped at red light 1.4 miles outside Ft Belvoir, VA. My vehicle (SUV)was insured by USAA -full coverage+. Driver was clearly at fault, ticketed, then 'taken in' by Fairfax County officer who happened to be...
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1 comment
Anonymous
#842744

You don't get pain and suffering on your insurance. Did they pay for your medical bills (if you had medpay)? It seems as if they handled the damages. YOU have to file a pa...

Review
#496535 Review #496535 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$28500

USAA Insurance Claim Review

Usaa restricted my account and blocked me from my money, they were great until they had to investigate our insurance claim. When the investigation was over they desided not to pay out and that they no longer wanted to provide service for us. Now they won't give us our money, what a joke.
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Review
#494038 Review #494038 is a subjective opinion of poster.
Service
Usaa Claim

USAA Terrible Service Review

Just disgusting terrible service missed a payment due to family health issues, and they treated me horribly and claimed I didn't pay my bills , had one claim and the company yelled at me numerous times, and failed at handling the review by continually passing the buck to a new or diff person
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Review
#490450 Review #490450 is a subjective opinion of poster.
Service
Usaa Claim

Accident by a USAA driver

On March 6th, 2014- around 6:30 in the morning, i was heading to corporate office for training during that day, ussually my work location its within 10 miles from my home. I was going at the left lane next to the HOV+ lane. I saw a VDOT vehicle on the right shoulder who was forcing his way through traffic to get to the left shoulder. When the vehicle approached my lane i led him pass. once he made his way to left shoulder there was a gap between the front of my vehicle and the rear of a construction van in fron of me. I was able to caught with the traffic, but then the person behind me rear ended my truck, pushing it forward cracking the front bumper and damaging the state tags and support bracket. When i felt the impact, placed the car in parking and got out to assist the person behind me. While i was assisting the person who rearended my truck, the guy in the construction van got out, inspected his vehicle and left the scene before an trooper could arrive. I noticed the trype of van and organization of who it belong to but i did not take note on the tags, due that my first reaction was to assist the person behind me. I reported all of the situation once the officer arrived, the "USAA member " who rearended me never got out the car except when the tow arrived and things got settled through the State Trooper who wrote the report. The state trooper who wrote the report was a different officer than the first to whom i explain the incident "in regards a third vehicle involved and leaving the scene" I explain all of this to the adjuster and they agreed that they members estament and mine match except with the claim of having a third vehicle involved or having that show in the police report. for that matter they are denying the claim. I really dont want to talk to a lawyer to take the issue to court but i can't have my car looking like a wreck until USAA decides repair it through their program.
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Review
#481222 Review #481222 is a subjective opinion of poster.
Service
Usaa Claim
Tags
  • auto insurance

Homeowner's Insurance - USAA

Premium gone up $2000...Been with them for over 14 years, never a claim...they refused any claim I had due to the land sinking under my house (if I die in a sink hole one night, someone use this email - my family knows the deal)- first guy said sink hole, then all of a sudden it was "land settling." There is literally four feet of difference looking down my house. They gave me nothing to fix busted water pipers, spa cracked, busted sprinkler system (under the house piping and the pipes that come out form the ground), cracks throughout out driveway, into the house (Lovely going through the kitchen) and out the patio. That aside, I did not even put a claim in for 2004 when the screen porch was gone, the soffit gone - and still not replaced...they now raise my premium $2000 when I have literally (using it correctly) have cost them NOTHING. I know people that received new kitchens with the money that was for their messed up "roof." I tried to be the good guy and now a I $2000 plus the $2000 I already pay for a house that is sinking...why the fricking raise on those that don't deserve? Have beach people pay for their own stuff ...can't even email them without them wanting your private stats - just let us email you!
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Review
#479558 Review #479558 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$2000
Claim denied before I ever spoke with an adjuster. Letter issued saying I had not been able to be contacted the same day I made the claim. I never missed a phone call. This company is dishonest. They are rude, and have no intentions of helping you. Way to support...
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2 comments
Anonymous
#829929

Yes and you are always making excuses for them, never doubting their efforts and always finding their solutions perfect....what is going on here. Please!!

Review
#464520 Review #464520 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$16000
Tags
  • auto insurance
  • insurance review
  • military insurance
I had a fire and my apartment was totaled. I live in a luxury building. USAA as no 24x7 service. The building was so horrified they put their cleaning crew to work. USAA says they have to think about if they want to cover it. I have been passed to four "customer...
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Review
#456899 Review #456899 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$80000
Tags
  • inspectors customer service
In december of 2012, my son had his dodge charger in a body shop for minor damage to the rear bumper. While in the shop, the car caught fire and was destroyed. After being investigated by the county fire marshal's investigator, and an insurance investigator, USAA...
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2 comments
Anonymous
#675146

Don't they need a court order for phone records? Today's the 5th after the July 4th holiday and work is soooo slow. I find it very amusing catching up on my USAA Soap Opera on...

Review
#388207 Review #388207 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$45000
I was hit in the parking lot while leaving work. I was in the main thruway out when a USAA member drove full speed through the parking lot and hit the front of my truck carrying us across the thruway, up the curb and into a handicap spot. She did not slow down or look...
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3 comments
Anonymous
#1162542

100% disabled Vietnam vetSaw all the ads about how USAA helps vetsUsed them for my mortgageWorst decision everDue to their incompetence closing pushed out 2 monthsNow after 3...

Review
#353927 Review #353927 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$5500
What a shame that good company has gone bad. The claims rep and her manager are lying to me about why they declined my homeowners claim regarding a leak in my garage. They are saying that it is due to faulty repair, but their adjuster stood in my garage and said they...
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Review
#349107 Review #349107 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$10000