Product: Usaa Claim Clear all filters (72 of 72 reviews match)
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Worst insurance I have ever had. Over a month ago my car was keyed. When I say keyed, I mean badly. 6 grand worth of damage was done. I have done everything In my power to get this dealt with quickly and smoothly, but it's came to a standstill. Where there is...
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Review
#514358 Review #514358 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$6000
I had a cracked windshield. All of my previous insurance companies had a $50 deductible for windshield only claims. I called the USAA line which connects you to Safelite. They quoted me $494 and informed me that USAA covers windshields under the comprehensive, so I...
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4 comments
Anonymous
#935309

if cars are in different locations-not a USAA rule, they don't qualify for a multi car policy discount because it is about WHERE the coverage is, not premium based on what is owned. Each state has different rules and regulations on what you can write on a policy.. And if a car was totaled out, it is usually left on the policy if you are going to replace the totaled car-so you keep the discount rather get an increase in the interim period..not unusual to do that.

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Review
#510733 Review #510733 is a subjective opinion of poster.
Service
Usaa Claim
I got into a car accident with a USAA member what I thought should have been an easy process turned into a major headache. First of all the person handling my claim was NEVER available. Then the people I would talk were extremely rude. It took them 2 weeks to accept...
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Review
#502556 Review #502556 is a subjective opinion of poster.
Service
Usaa Claim
Rear ended several times by negligent driver while I was stopped at red light 1.4 miles outside Ft Belvoir, VA. My vehicle (SUV)was insured by USAA -full coverage+. Driver was clearly at fault, ticketed, then 'taken in' by Fairfax County officer who happened to be...
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1 comment
Anonymous
#842744

You don't get pain and suffering on your insurance. Did they pay for your medical bills (if you had medpay)?

It seems as if they handled the damages. YOU have to file a pain and suffering claim through the other insurance.

Review
#496535 Review #496535 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$28500

USAA Insurance Claim Review

Usaa restricted my account and blocked me from my money, they were great until they had to investigate our insurance claim. When the investigation was over they desided not to pay out and that they no longer wanted to provide service for us. Now they won't give us our money, what a joke.
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Review
#494038 Review #494038 is a subjective opinion of poster.
Service
Usaa Claim

USAA Terrible Service Review

Just disgusting terrible service missed a payment due to family health issues, and they treated me horribly and claimed I didn't pay my bills , had one claim and the company yelled at me numerous times, and failed at handling the review by continually passing the buck to a new or diff person
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Review
#490450 Review #490450 is a subjective opinion of poster.
Service
Usaa Claim

Accident by a USAA driver

On March 6th, 2014- around 6:30 in the morning, i was heading to corporate office for training during that day, ussually my work location its within 10 miles from my home. I was going at the left lane next to the HOV+ lane. I saw a VDOT vehicle on the right shoulder who was forcing his way through traffic to get to the left shoulder. When the vehicle approached my lane i led him pass. once he made his way to left shoulder there was a gap between the front of my vehicle and the rear of a construction van in fron of me. I was able to caught with the traffic, but then the person behind me rear ended my truck, pushing it forward cracking the front bumper and damaging the state tags and support bracket. When i felt the impact, placed the car in parking and got out to assist the person behind me. While i was assisting the person who rearended my truck, the guy in the construction van got out, inspected his vehicle and left the scene before an trooper could arrive. I noticed the trype of van and organization of who it belong to but i did not take note on the tags, due that my first reaction was to assist the person behind me. I reported all of the situation once the officer arrived, the "USAA member " who rearended me never got out the car except when the tow arrived and things got settled through the State Trooper who wrote the report. The state trooper who wrote the report was a different officer than the first to whom i explain the incident "in regards a third vehicle involved and leaving the scene" I explain all of this to the adjuster and they agreed that they members estament and mine match except with the claim of having a third vehicle involved or having that show in the police report. for that matter they are denying the claim. I really dont want to talk to a lawyer to take the issue to court but i can't have my car looking like a wreck until USAA decides repair it through their program.
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1 comment
Anonymous
#824739

1. A Lawyer will do nothing for you on property damage.

2.

You need to talk to the police officer to change the report for their the one who made the error.

3. You pay premiums, so why not file through your own insurance.

Review
#481222 Review #481222 is a subjective opinion of poster.
Service
Usaa Claim
Tags
  • auto insurance

Homeowner's Insurance - USAA

Premium gone up $2000...Been with them for over 14 years, never a claim...they refused any claim I had due to the land sinking under my house (if I die in a sink hole one night, someone use this email - my family knows the deal)- first guy said sink hole, then all of a sudden it was "land settling." There is literally four feet of difference looking down my house. They gave me nothing to fix busted water pipers, spa cracked, busted sprinkler system (under the house piping and the pipes that come out form the ground), cracks throughout out driveway, into the house (Lovely going through the kitchen) and out the patio. That aside, I did not even put a claim in for 2004 when the screen porch was gone, the soffit gone - and still not replaced...they now raise my premium $2000 when I have literally (using it correctly) have cost them NOTHING. I know people that received new kitchens with the money that was for their messed up "roof." I tried to be the good guy and now a I $2000 plus the $2000 I already pay for a house that is sinking...why the fricking raise on those that don't deserve? Have beach people pay for their own stuff ...can't even email them without them wanting your private stats - just let us email you!
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Review
#479558 Review #479558 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$2000

USAA in Phoenix, Arizona - RV full coverage (yeah right)

Claim denied before I ever spoke with an adjuster. Letter issued saying I had not been able to be contacted the same day I made the claim. I never missed a phone call. This company is dishonest. They are rude, and have no intentions of helping you. Way to support your military. After I confronted them on this issue, I spoke by phone with an adjuster and then one came out to view the property. Later, I found out that I had been misrepresented by the company who said I did not make necessary repairs in a timely manner. (before I knew about the damage.) I guess this company expects you to tell the future. Repairs made within hours of the find is not timely You should know your roof will leak the next time it hails and rains. The giant circles of cracked fiberglass indicating hail are a moot point. The "State of Emergency" Oklahoma was declared to be in during said storm are too apparently.
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2 comments
Anonymous
#829929

Yes and you are always making excuses for them, never doubting their efforts and always finding their solutions perfect....what is going on here. Please!!

Anonymous
#760000

This company is honest, they are never rude, and the representatives are always trying to help. What is going on here?

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Review
#464520 Review #464520 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$16000
Tags
  • auto insurance
  • insurance review
  • military insurance

USAA in New York, New York - Worst Insurance Care in the World

I had a fire and my apartment was totaled. I live in a luxury building. USAA as no 24x7 service. The building was so horrified they put their cleaning crew to work. USAA says they have to think about if they want to cover it. I have been passed to four "customer care reps" over the past 6 weeks. No one knows what is going on. The adjuster that came to inspect the damage was not able to upload the claim because USAA's system is screwed up. I got a note in the mail - with typos - that the adjuster failed to submit the claim. Now USAA says I am not allowed to talk to anyone but them. They lie, don't call back, and are just ***. Go with Chubb - or someone else. I have insurance that covers me to stay in a hotel under "unlivable" conditions. They refuse to honor this for when I get my place re-gutted, said I should have use the lodging allowance at the time of the damage. I stayed so I could ensure no one would steal/damage my household items (precious heirlooms). USAA I hate them!
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Review
#456899 Review #456899 is a subjective opinion of poster.
Service
Usaa Claim
Loss
$80000
Tags
  • inspectors customer service