USAA - Fraud charges reversed

I had fraud charges reversed on me. I’m a disabled veteran and can’t afford this nonsense! They are a bunch of thieves!
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ID
#1280768 Review #1280768 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Problems with payment
1.0
Details
On February 9th I tried to add my checking account on the USAA mobile app. I was trying to pay my balance of 460 dollars off before the 30 days was up to prevent an interest charge. A few days later I got an email saying that the account did not add successfully and I...
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ID
#1195184 Review #1195184 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Usaa Checking Account
Reason of review
Problems with payment

Usaa Checking Account Review

Getting the run around on funds account locked tired of talking to reps. That dont now ***.
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ID
#1004777 Review #1004777 is a subjective opinion of poster.
Product
Usaa Checking Account

Usaa Checking Account Review

1.1
Details
Do not open a checking account with them ever!!!! They will put a hold on your funds for days and I been a usaa customer for some time now...I regret it and their service is substandard!
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ID
#990652 Review #990652 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Problems with payment
1.0
Details
Update by user Dec 30, 2016

USAA needs to be investigated by the Consumer Financial Protection Bureau

Original review posted by user Dec 29, 2016
I get back to my office and call USAA and they tell me that $4000 was deposited in my account and withdrawn and it caused a $4000 debt to my checking account. Then I was transferred to their fraud department, and after explaining that I wasn't expecting any kind of...
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3 comments
Anonymous
#1566061

This just happened to me also! I was told that I am not allowed to dispute the debt! I filed a complaint with he BBB and will be contacting my State AG office Monday.

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ID
#981896 Review #981896 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Old days when they cared about the vets they served
Cons
  • Fraud department is broken and ineffective
Reason of review
Problems with payment

Usaa Checking Account Review

1.5
Details
They took my money without my permission or a notice. I am a chronic ashmatic and USAA went into my acct and took all my funds to cover another acct. No warning no notice nothing. And now I am flat broke and can't afford my medication. They are thieves.
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ID
#981698 Review #981698 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Poor customer service

USAA has nothing but incompetent liars working for them

1.0
Details
They've screwed up my bank account and admitted its their fault but 2 months later have not resolved my issue. You can't get anyone with authority to speak to, 5 different employees were going to send me a letter so I could submit to my creditors explaining that it was not my fault, Never received anything but LIES from USAA! I've filed a BBB complaint against them, next I'm filing a complaint with the Federal reserve, and Consumers affairs. No Veteran and their families should have to endure what we've been through with a Banking institution that claims they're a Military friendly bank! Next, I'll file the lawsuit against them, I'm not backing down on this matter, it's caused me multiple hardships because of incompetence on USAA's end!
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2 comments
Anonymous
#1249891

USAA does not respond to letters, I think they throw them out. I told them I got other insurance, they kept charging my account for 5 months.

Finally got through.

Now they are willing to return 2 of the five months payments for double coverage that I told them to cancel. Next: letter to my state's insurance commissioner.

Anonymous
#1249345

Dont worry soon this *** company will be out of the market.

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ID
#965553 Review #965553 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Usaa Checking Account
Pros
  • How usaa used to operate and care for its members
Cons
  • Inability to fix problem usaa created
  • Boldfaced lies
  • Lack of honesty
Reason of review
Problems with payment
Loss
$3500
2.0
Details
I had a checking account that I had written a check out of.Since obviously there is no way for me to deposit cash there quickly I was able to deposit a check in there that was written to me. It shows funds are available but they actually held the check to process the...
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1 comment
Anonymous
#1245392

Writing a check when you do not have funds and depend on the "float" is not going to work well in the modern banking world. I am surprised that you did not figure this out years ago. Not going to work at your next bank, either.

ID
#955533 Review #955533 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Poor customer service

USAA - Frozen Account

My checking account was frozen four days ago for "suspicious activity" as USAA stated that someone had logged into my account from another state. I called after receiving the email and reviewed all of my accounts with a representative. I told USAA that nothing had happened as all the charges on my account are legit. I was told three different times that my account would be unlocked, yet it remains frozen. It originally was to be frozen for 24-48 hours. Then I was told I would have access by 4:30 on Friday. When that didn't happen, I was then told by Friday evening or Saturday morning. My account is still frozen. My rent was due yesterday, and the only option USAA gave me was to take a cash advance on my credit card for a 3% fee. They froze my account yet are not willing to waive a cash advance fee so I can pay my rent. I have money in my account, so why should I have to pay an additional 3% on my rent?? So they are basically profiting off of me by having my money frozen.
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ID
#929485 Review #929485 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Product
Usaa Checking Account
Reason of review
Poor customer service
5.0
Details
Yes worst bank in the World.The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Resolved
ID
#926767 Review #926767 is a subjective opinion of poster.
Location
Augusta, Georgia
Product
Usaa Checking Account
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund

Usaa - Checking Account Review from Midwest City, Oklahoma

There were fraudulent checks in my account last month. I called the bank and informed them about it. At first they said I did the right thing, but when I got paid. And couldn't get my money out, they told me they couldn't do business with me. And im still waiting on my money and it caused me to miss a payment on my car
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1 comment
Anonymous
#1272956

Hi i just had that happen to me over MLK holiday weekend someone deposited checks into my account and now they locked my account told me they dont want my business anymore and refuse to give me my $ that was in my account...I've been with usaa over 6yrs...and the customer service suxs.. Deposits were 4,000 smh....usaa refuses to protect me...

ID
#923332 Review #923332 is a subjective opinion of poster.
Location
Midwest City, Oklahoma
Product
Usaa Checking Account
Reason of review
Problems with payment

Usaa - Checking Account Review from Oklahoma City, Oklahoma

2.5
Details
Back in August I reported fruad on my account and after a month of calling and trying to get it taken care of USAA tells me I was liable for the charges and fees totaling $9000. Ni aksed how they came to this conclusion and they said I had to have shared my account info. I am at a lose as how they could remotely think this I live in Tulsa and the charges and deposits all happened in Atlanta. The person made a charge for $2400 and the then made withdraws for $800 three times in a row after they made a deposit into my account. What's odd is at not point was a standard hold placed on the deposit which for the amount deposited would be standard. And how in the *** can a person make a withdraw of $800 let alone 3 times in a row when the standard daily limit is $600. At no time did USAA call me or put a freeze on my account instead it took me to notice the activity within 24 hours of the activity to put a halt to it. Not sure what my legal rights are not that USAA holds me liable and has placed a freeze on my checking account. I just thank god I have a good job and another bank account.
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1 comment
Machele
#1215828

Time to get a free consult from an attorney.

ID
#922313 Review #922313 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Product
Usaa Checking Account
Reason of review
Poor customer service
3.5
Details
Prior to 9 Sept 2016 I had nothing but great reviews from every aspect of my banking experience with USAA. For the first time in 5 yrs a hold was placed on my payroll check that wouldn't be removed until 16 Sept 2016. Spoke to 4 different people and got 4 different...
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1 comment
Anonymous
#1215759

Run away now switch to another bank and insurance company. I had fraud on my bank account and they after a month said I was responsible for the unauthorized deposits and withdraws.

Even though I live in Tulsa and the fruad happened in Atlanta. So after trying to close my insurance because I have no trust in USAA they told me my refund for my insurance premium would be sent to me in 5-10 days I waited 10 days no refund so I called them and was told no it will be 30 days you have to wait till the billing cycle starts over.

I told them that it was bs and I wanted my money today and they then cut me a check. Don't trust these people run away

ID
#919180 Review #919180 is a subjective opinion of poster.
Location
Gordonsville, Tennessee
Product
Usaa Checking Account
Reason of review
Problems with payment

Usaa Checking Account Review from Orlando, Florida

2.3
Details
Worst customer service I've ever experienced. Six thousand dollars was withdrawn from my account (unauthorized) and when I called to report it I kept getting transfered and hung up on. Four phone calls and 3 hours later I never got through to someone that could help, so I was forced to withdraw all my funds and investments. Needless to say I never got resolution even after filing a grievance. Their attempt to help (after filing the grievance) was a one time call that I missed. They left me a voicemail message with no return contact information. This bank is a disgrace to all banking institutions. I've tolerated other sub-standard services from USAA more than once before, but the last event was completely unacceptable.
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ID
#890160 Review #890160 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Usaa Checking Account
Reason of review
Problems with payment

USAA - Miscalculations in Checking account

4.0
Details
Time and time again, lately I've had to call to get issues resolved about checks written, posted and they did NOT use overdraft protection I had set up. Instead they would rather charge me overdraft fees vs using overdraft protection. Then they send me a letter about setting up overdraft protection. Ridiculous! I am going to close all checking accounts and transfer back to another credit union I was a member of. Never had these problems with this credit union. I may keep the insurance but will be looking at other options too. I"m seeing far too many complaints on here about similar situations. It upsets me because I've been a member of USAA for years and years. But lately the customer service is lacking. At least today, I spoke to someone who actually cared and reversed the fee for a check they paid! There are some good people over there but I've run into a few that could care less.
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ID
#871223 Review #871223 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
Usaa Checking Account
Pros
  • How usaa used to operate and care for its members
  • When this company cared about the member
Cons
  • Incompetent employees
Reason of review
Pricing issue
Loss
$75
Preferred solution
Full refund