Product: Usaa Checking Account Clear all filters (52 of 52 reviews match)
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1.0
Details
I am an 18 year member of this bank. Recently, my bank accounts were hit by fraud. USAA initially stated all money would be returned and they needed 48-hours to investigate. 48-hours later, they state they REALLY meany 72- hours and they will be done soon. 72-hours...
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3 comments
Anonymous
#1760953

More to this story, I am sure. Was the "fraud" by a family member?

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Review
#1676474 Review #1676474 is a subjective opinion of poster.
Product
Usaa Checking Account
Cons
  • Refuses to help
  • Unwilling to apologize and make things right
  • Inept
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Usaa Availability Of Funds
  • Banking

USAA - Unable to access funds in account

1.0
Details
I opened a checking account online and did the whole uploading my ID for verificarion and funding of my checking and savings accounts back in June. To this day, 4 months later, I STILL have not been able to use the debit card i was issued, or even make online purchases. Ive called numerous times, and each time im told They're waiting on me to upload my drivers license to verify. IVE ALREADY DONE THIS. Im tired of being transfered from specialist to specialist without anything eig resolved. I want my money out of this damn account and closed at this point. I now see why they have such *** reviews.
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Review
#1668024 Review #1668024 is a subjective opinion of poster.
Product
Usaa Checking Account
Cons
  • Horrible experience
Reason of review
Access/ activation issues
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Commuinication Bad

USAA - Freezing accout on disability

1.1
Details

Update by user Sep 30

over 10 dollar fee and money

Original review posted by user Sep 30

I was trying to get a loan to get my bills together. The company e-loan wrote $200.00 on my account and I browsed $75.00 a dollar from the company called Dave so I can eat.they took the money and froze the account on me. I am disabled were I need eat to stay off a machine that cleans the blood. I did know the company spams me. so know I am going to starve this month.
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Review
#1667526 Review #1667526 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Good insurance and rental insurance
  • Watch the bussiness and tranaction
  • Frustrating
Cons
  • Attentiveness to detailed needs of customers
  • Watch the bussiness and tranaction
  • Spotty customer service
Reason of review
Checking with company first.
Loss
$202
Preferred solution
Full refund
Tags
  • return check fees

USAA - Worst bank ever!!

1.0
Details
USAA FROZE MY CHECKING AND SAVING ACCOUNT WITHOUT NOTIFYING ME I CAN’T ACCESS ANY OF MY FUNDS !!!
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Review
#1669343 Review #1669343 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Poor customer service
4.2
Details
Unbeknownst to me, USAA has a Survivor Relation department which helps to facilitate the accounts of a deceased member. I was a joint owner of a checking account with my grandmother. The first problem was this department called me on the day of the funeral. How...
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Review
#1541476 Review #1541476 is a subjective opinion of poster.
Product
Usaa Checking Account
2.5
Details
I recently switched to USAA, decided to take advantage of my veteran's benefits. When I went to switch my direct deposit I was told I would be issued a paper check for the first month. Stupid I know but it is my employers policy. I used the mobile deposit on pay day. I...
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1 comment
Anonymous
#1641402

They hold your paycheck to see if the funds clear. Since you’re new that’s probably why they with held most of it.

I usually get half when I do checks but I’ve had my account for 7 years.

They usually don’t release or move up the date either. Anything over 500 they hold usually.

Review
#1461379 Review #1461379 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Problems with payment

Don’t Trust USAA they lie

They closed my account over .57 cents after years with them. I was about to make large deposit and noticed account was closed without any notice. They are scam
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Review
#1351095 Review #1351095 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Poor customer service

USAA - Fraud charges reversed

I had fraud charges reversed on me. I’m a disabled veteran and can’t afford this nonsense! They are a bunch of thieves!
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Review
#1280768 Review #1280768 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Problems with payment
1.0
Details
On February 9th I tried to add my checking account on the USAA mobile app. I was trying to pay my balance of 460 dollars off before the 30 days was up to prevent an interest charge. A few days later I got an email saying that the account did not add successfully and I...
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Review
#1195184 Review #1195184 is a subjective opinion of poster.
Product
Usaa Checking Account
Reason of review
Problems with payment

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

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USAA reviews
1.0
Details

Update by user Dec 30, 2016

USAA needs to be investigated by the Consumer Financial Protection Bureau

Original review posted by user Dec 29, 2016

I get back to my office and call USAA and they tell me that $4000 was deposited in my account and withdrawn and it caused a $4000 debt to my checking account. Then I was transferred to their fraud department, and after explaining that I wasn't expecting any kind of...
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3 comments
Anonymous
#1566061

This just happened to me also! I was told that I am not allowed to dispute the debt! I filed a complaint with he BBB and will be contacting my State AG office Monday.

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Review
#981896 Review #981896 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Old days when they cared about the vets they served
Cons
  • Fraud department is broken and ineffective
Reason of review
Problems with payment