I have been a member of USAA for over 30 years and I am very disappointed to have to write about my first negative experience, which I currently trying to resolve, with USAA. However, reading through the reviews, it seems like a lot of the negative reviews other have...
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1 comment
Anonymous
#906961

I sent an email to FDIC, because the bank is in violation of consumer protection laws (6500). I will write a letter to FDIC directly.

I sent them an email that I will report this to the Attorney General of Michigan that they are in violation of the law. I read the whole law and I do not see anything that states they can put my funds on hold.

This law was passed because in the 80's banks were putting deposits on hold, not paying interest and using the funds for their own advantage.

I don't know how they can do this. Unfortunately they have a CD of mine their for another year and then I am gone.

ID
#558951 Review #558951 is a subjective opinion of poster.
Location
Bethel, Connecticut
Product
Usaa Checking Account
1.0
Details
Talked with Sara part of the CEO's office. I looked into USAA a few years ago. I was looking at renting out my house and moving into my girlfriends/now wifes house. They said in order to rent out the house I would have to have landlord insurance and renters under...
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ID
#540685 Review #540685 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Usaa Checking Account
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction
I was the victim of identity theft, thanks to a sibling gaining access to my checkbook and wallet. My sibling was able to defraud more than $3,000 from my checking account, and when I asked them what I could do to get the money back I kept getting the run around....
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4 comments
Anonymous
#877285

My account was attacked by a stranger of 13k and they are saying its my fault not paying them a dime and they canceled my auto insurance without telling me, even tho i paid till march of 2015 so been driving w/o insurance gotta get a new one in the morning. USAA is horrible NEVER AGAIN!!!!

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ID
#510400 Review #510400 is a subjective opinion of poster.
Location
Daly City, California
Product
Usaa Checking Account

USAA horrible customer service

I have three accounts associated with my name, two checking and one savings. We are an active duty army family stationed at Fort Hood. I deposited a state issued check from the Comptroller's office for $32,129.00 dollars on Sunday October 5, 2013, that posted on the 6th. Before I made the deposit I checked USAA deposit rules and policies and read that checks issued by state and federal agencies would be subject to a two day hold. I called the bank on the 7th. for my deposit status and the recording said that my funds were on hold until the 8th. which was in keeping with the deposit rules that I read. I then wrote two thousand dollars worth of checks to my creditors. Today, the 8th. I checked my bank account again and saw that there was still a hold on my account and called the bank. I was told that the hold would be in effect until the 18th. because I had 24, insufficient funds within the last year therefore the funds would remain on hold and that nothing could be done about the checks that I had written based on the status update that I had received on the 7th. It was suggested that I wire money to my account for the checks that I had written because USAA would not release the funds. I was devastated. I am crying now as I write this email. I asked the representative, and executive resolution person on three separate calls would I be responsible for the insufficient funds charges and was told, "yes." I am so angry, unhappy, embarrassed, incredulous, and feel small and dishonest. I worked for the federal government (have a secret security clearance) and state of Texas and within the last 3 months two of my paychecks were places on holds. I do not understand how your bank can tell me one date on the 7th. and a different later date on the 8th. It is dishonest and "backdoor" to treat me that way. I would not have written any checks on the account had I known that my funds would not be accessible for two weeks. I am appealing to you to please give me some relief. Please release my funds so that I can meet my obligations. I will no longer do business with this low down bank. They now have 32k of my money for two weeks to use while I will incurr bounced check charges.
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3 comments
Anonymous
#751365

I understand holding funds for 3 business days---rather a standard practice across financial institutions, but 24 DAYS! WTF.

Anonymous
#731048

That is a sizable paycheck to have an empty bank account. I write checks after funds are available.When I make deposits over 10k the IRS is notified.

Anonymous
#727406

24 insufficient funds in a year is a lot. I don't know any bank that isn't going to hold a check that large til they get the funds for it on an account with that many insufficient funds fees.

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ID
#451727 Review #451727 is a subjective opinion of poster.
Location
Killeen, Texas
Product
Usaa Checking Account

Debt card stolen, USAA refuses to refund stolen funds

Back on August 25th I lost my wallet. I was not aware of this until my bank actually notified me. Who ever found my wallet used both an American Express card and a Debt Card. $659.88 was taken from my checking account using a debt card. $158 was taken using the American Express credit card. I had the cards reported stolen and attempted to file a police report, but needed a signed affidavit signed from the bank to report the wallet since it was lost. The bank refunded the loss from the credit card, but refuses to refund the loss from the debit card. They are telling me that no fraud occurred since a pin number was used to gain access to my funds. I did not give a pin to anyone, I am the only one on my account and the only one who has access to my card or pin. I am single 100% disabled veteran. I have no idea who or how access to my PIN was gained. I am a victim. This same thing happened in the past and my money was refunded. At this point I will be looking for a new bank and will never use a debt card again. All my transactions will be cash if possible. Now USAA is making me another victim as well.
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2 comments
Anonymous
#829941

I hate to be negative but you're saying on two occasions you lost your debit card and somehow someone guessed or found out your pins? Just a little strange or a piece of the "facts" are missing.

Anonymous
#813548

Samething happen to me.

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ID
#448980 Review #448980 is a subjective opinion of poster.
Product
Usaa Checking Account
Loss
$660
Well I just ret from the army med board 75% disabled right now. I have great credit all my bills paid on time credit cards are not maxed all paid. Was pre approved for va home loan, Spent little over 200 dollars to fax them the paper work they wanted. Then I was cond...
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ID
#418428 Review #418428 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Product
Usaa Checking Account

USAA - Bank fee's

I am in the military and bank with USAA. I have been with USAA for many years but this bank is a fraud. There have been several bank fees applied to my account over the years and I have lost thousands of dollars to this worthless bank. I recently lost. $83.00 in bank fees because USAA manipulates the transactions in you account. I check my account daily and always notice their are always missing transactions in the account and the funds suddenly appear or disappear. I have spoken to several customer service reps and the always deny the system is flawed. If you have autodrafts set up with USAA make sure plenty of funds are avalible to cover it or you will be hit with NSF fee of $29.00 for each one even if you make a deposit the buisness day before to cover the transaction. It is USAA practice to put a hold on your deposit even if it is a cash deposit. This is a scam for USAA because they control when your deposit is posted and any transactions pending will be returned NSF and $29.00 fees are assessed and the bank just steals your money. VETERANS AND MILITARY BEWARE!!!!!!!!!!
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3 comments
Anonymous
#622213

USAA and most other banks won,t make deposits avalible because all transactions go threw the federal reserve. If you have this type of issue with your bank I suggest banking with a credit union.

Most credit unions are Federally insured and they can be a little more flexible with bank fees and transactions.

Laziness has nothing to do with it. Banks have certain practices and policies that are implemented on their members for profit and gain.

Anonymous
#617767

This is nothing but laziness and bad banking on your part. You should always make sure you have money in your account to cover any automatic payments and never rely on a bank transaction to go through the day that your payments are to post.

Anonymous
#659542
@PissedConsumer617767

You must work for USAA

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ID
#387359 Review #387359 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Usaa Checking Account
Loss
$2000
I asked USAA Life Insurance to cash in $6000 from my Tax Sheltered Annuity and withhold $1500 for taxes and asked that $4500 be sent to my bank account. I provided my banks name, routing number, and my account number as shown on my checks. All was verified correct by...
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ID
#359287 Review #359287 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Usaa Checking Account

USAA - Cutomer Service: In Training

I've been a USAA member for 18 years and until a year ago I thought USAA was the best financial institution anywhere. But I've had to call customer service six times in the last year to correct errors they've made. The last experience was the worst. They had incorrectly shown my bank account as overdrawn and posted a $400 charge to my credit card for the overdraft. After 30 minutes on the phone with the checking section my balance was corrected, but I had to speak with the credit card section to get the overdraft reversed. The credit card customer service representative was completely inept and so I asked to speak with a supervisor. At that time I was connected to a member of the executive resolution department. She indicated that the overdraft would be reversed and the $400 would be taken from my checking account and credited back to my credit card account. Well, 3 days later, the $400 was taken out of the checking account, but unfortunately never showed up as a credit on my Visa card. Five days after the original phone call, the same member of the executive resolution department said she would research it and get back to me. All told, I spent over 1 hour on the phone; and this was just one instance. After all this I asked the executive resolution member why customer service has dropped off so much. She informed me that USAA has doubled its membership in the last couple years and will need a little time to get the new customer service representatives trained. Well, since I'm unwilling to serve as an experimental subject for the training of USAA personnel, I'll be closing my accounts.
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ID
#354225 Review #354225 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
Product
Usaa Checking Account

USAA - Denied services

Have a checking account. USAA denied me access to online services, took $120. from my account when I asked for back statements without telling me about fees. Looks as though they have been taking money from my account or not crediting deposits; their statements make it very hard to review my balance; have to be an account to figure out their mailed bank statements. customer service acts ignorant and is very little help. Don't open a checking account with USAA. was a customer years ago and had no problems but things have changed. Lack of integrity and customer loyalty.
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1 comment
Anonymous
#739508

You will not covered by medical providers if you get an accident

ID
#335524 Review #335524 is a subjective opinion of poster.
Location
Albany, New York
Product
Usaa Checking Account

USAA - Complaint

i am upset because your charge to transfer my money to a checking account, i was only going to transfer $10,000. but because of your charge i took all my money of 41,723.03 out for a $20.00. does this really help you? also i am mad about you keeping our auto refund, instead of send it to us. i was going to use you for our house insurance, but not now. you just keep me mad now for the amount of words i need to send this, i don't like this. okay done,mad mad
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3 comments
Anonymous
#440847

I worked as a contractor at USAA several times and one thing I observed is the tendency to hire young Hispanics. I worked at the San Antonio site and it looks like Guadalajara there; the lack of diversity is very noticeable and it occurred to me that the money is not in working for them but in suing them for prejudice.

Anonymous
#998125
@PissedConsumer440847

San Antonio population is highly Hispanic, maybe that's the reason they hire so many Hispanics.

Anonymous
#408819

USAA doesn't read these complaints, so I'm not sure who you are addressing this to.

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ID
#287843 Review #287843 is a subjective opinion of poster.
Location
Portland, Oregon
Product
Usaa Checking Account

USAA Representatives Lie and Don't Keep Records of Transactions

I'm currently very disappointed with USAA. I never had a problem with them until this year but, the situation was enough to really anger me. I recently closed out a checking account to create a new one because I felt like my information from my last checking account had been compromised. Naturally, in the process I switched all of my automatic bill payments over to my new checking account. USAA kept turning my autopayments off and charged me late fees and then when I confronted a manager about the situation, all they could tell me was that they keept turning my automatic payments off and had no records in their memo's that I had attempted to fix the situation with them. I think they were trying to make a quick buck off of me. Details are below: This is when all of the problems started: I closed my original checking account on the 28th of October and switched over my automatic bill pay information so that all of my bill money would be drafted out of my new checking account. The representative I spoke with that day told me that everything was fine and my bank drafts were correctly set up. After noticing nothing had been drafted, I called them on the 6th of November. They had told me that my automatic payments had been canceled for whatever reason so I paid the late fees and restarted the automatic payments on the 7th of November. Guess what?!? I called, USAA on the 28th of November demanding to know why again I had noticed that my account had not been drafted for my bills. The representative that I spoke with that day, Jim, assured me that everything was set up, but the deduction just hadn't "reflected yet". I called them on the 3rd of December, again to ask them why my account was still not being drafted, just to get the run around. Once again they told me that my bank draft had been canceled. I was pretty ticked off so I spoke with a manager named Tricia, who told me some lame excuse as to why they couldn't give me back the late fees for not having my bank account drafted. Even worse, they could prove that I had been calling them, but because the representatives never did their jobs and typed out memos of what was actually being discussed during our conversations the manager couldn't prove that I was attempting to do the right thing and pay my bills. Fair warning: DO NOT trust them with automatic payments or documenting important information on your account. Apparently, if you want to sleep well at night, you have to do their jobs behind them. In this case, what am I paying them for right? I'm currently looking to take my business elsewhere. Once I do find a new company, I'll be promptly shifting all of my accounts and investments because when it comes to finances, the last thing you want are mediocre, greedy, unhelpful people behind a desk, who don't keep track of their transactions and memorandums handling your accounts for you. -El
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1 comment
David T
#492629

USAA is a bank "YOU CANNOT TRUST"

ID
#279188 Review #279188 is a subjective opinion of poster.
Location
Newport News, Virginia
Product
Usaa Checking Account

USAA Mortgage Refinance Bait and Switch

I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and that I would have to pay a higher rate, which was unacceptable to me. When I told USAA that the new rate wouldn't work for me, they promised to refund my $350. Three weeks have passed, and they have not done so, even though I have called them numerous times. I was told that they do not refund this money and that they are waiting for the finance department to get a response. If you look on their website, they have no number for customer service or way to launch a complaint. They are obviously trying to make it hard for customers with complaints to talk to them. I originally had problems with USAA's mortgage department with my first mortgage with them three years ago, so this is not the first time I've had problems with them. It will be the last time.
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1 comment
Anonymous
#361087

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA including the "executive resolution team" were all junk, the people we had deal with were all liers, even the "top manager named Joe Vallejo", others such as Yvette Alvarado, Robert Drucker, Charysse Solorio, from the same team, they were not humans, there were just machines, or like a wolf with a sheep skin, nice to you when you were talked to you, then turned around to find way to hurt you, our loan processor Marcia Stewart and her manager Cindy Weber were just simply lazy and un resposible, be aware these people,but more important, run away from USAA mortgage services, otherwise, you will feel deeply sorry for your self.

If anyone knows how and where to take further action to aganist USAA mortgage services, please let me know, thanks.

ID
#219825 Review #219825 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Usaa Checking Account

USAA is a scam

I opened a checking & savings account with USAA. They required a minimum deposit of $25 per account, which I transferred from my current bank. I was notified a week later that USAA has 'chosen to not do business with me'. They are not required to provide me with a reason. I have stellar credit & banking records...but ok, whatever. After 2 months of calling weekly to follow up on the refund of my $50, I was just told that they do not have to, nor will they, refund my money. None of this seems legit to me, but I do not know the ins & outs of banking. But I only went to USAA at the suggestion of friends. And now I've been screwed. Be forewarned & do your homework before trying to join, regardless of recommendations by long-time members. I get the impression that new members are not treated the same. Still fighting of my money...
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6 comments
Anonymous
#655941

To OldNavy -- You are told USAA is member-owned, and in fact it's legally an unincorporated inter-insurance exchange, at least for officer "owners"....however, it's not functionally member-owned anymore; it was confiscated by senior management and they now run it as their personal cash cow. The in-bred Board of Directors is paid about $180,000 per year per member to rubber-stamp excessive pay and perks for folks like Robles.

Members DO NOT have any voice at the annual meeting and cannot put any initiatives on the annual meeting agenda because it is functionally impossible, without considerable expense, to go find 1% of the membership to get buy-in on your initiative.

Today, 1% of the membership is 25,000 people, and USAA is not obliged to give anyone a member list in order to solicit endorsement of agenda items. This operation has been STOLEN from it's presumed owners.

Anonymous
#422144

I have been a member of USAA insurance for over 20 years. In that 20 years I have not had any claims.

I had a car fire and they refused to cover it. I am paying over $1200 per year for insurance and I just called around and can get the same coverage for half.

I am switching to another company. I BELIEVE TOO THAT THEY ARE A SCAM COMPANY!

Anonymous
#346810

been a member for over 20 years and yes they have gone way downhill.I have also in the past recommended them to others but no more.

They gave a friend a run around on her homeowners and then switched her to Progressive agent without telling her.

Now they are doing a bait and switch with shady advertising of low interest rate balance transfers.

Stay away from USAA !

Anonymous
#216281

I have been a member since 1986 and have seen this company go down hill in the last 5 years. The movers advantage program is a joke.

I was insulted by one of the reps when I asked questions she couldn't answer and refused to work with one of the realtors she picked because he did nothing and wanted a fast close. We were looking into mortgages with them but after all of the complaints are now looking elsewhere.

Anonymous
#206600

Sorry to hear this, USAA is member owned and one of the best financial/insurance companies in the country.

Anonymous
#202753

Hi, sorry this happened to you. My husband and I have banked with USAA for 10+ years and are surprised to hear something like this.

My question is (and I'm sorry if this is a given assumption): Are you current or prior military?

That really is the only thing I can think of why they "chose not to do business". Hope you get your money back :)

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ID
#203634 Review #203634 is a subjective opinion of poster.
Location
Winter Park, Florida
Product
Usaa Checking Account
USAA: POOR CUSTOMER SERVICE, Just another big bank. I was a member of USAA for 7 years. I had a car loan, credit card, and checking account with them. I also had all my bills set on auto-payment through my USAA accounts. In June I lost my job. I immediately called...
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1 comment
Anonymous
#454374

You aint just-a-whistling DIXIE! I had them for ten years and realized when I tried to make them pay for property damages that they were scammers. I wrote thier CEO and told him he shoud be ashamed of the fraud they perpetrate on the US Military. I have asked the Garrison CDR of the Installatoin where I work to black ball them, but rcvd NO support from the military commanders. Anyone who has been ripped off by USAA needs to write the Attorney General of the USA and let them know of the scam USAA has going.

ATTN ERIC HOLDER

U.S. Department of Justice

950 Pennsylvania Avenue, NW

Washington, DC 20530-****

ID
#201261 Review #201261 is a subjective opinion of poster.
Location
Miami, Florida
Product
Usaa Checking Account
Loss
$45