May 6, 2008
9800 Fredricksburg Road
San Antonio, Texas 78288
Attn: General Josue Robles
Re: Auto Account 139 59 42
Dear General Robles,
I have been a member of USAA for 34 years. My parents have been members for over 70 years. My ex-husband, his wife and my three children are all current members of USAA because of me. In my 40+ years I have been in no accidents and have an excellent driving record. I have never been late with a payment and have never missed one payment in all these years.
When I moved from Arizona to California in 1996, USAA came with me. When I moved from California to Washington in 2006, USAA came with me. Last month I moved back to Arizona and called USAA to give my change of address. Much to my dismay, I was informed by a service representative that USAA would not be able to renew my auto insurance in August! He implied that it was because USAA was no longer insuring in Arizona. I was flabbergasted.
This week, I received what I can only describe as a rude form letter from you that told me that I was not being renewed due to “the manner in which your account with the bank has been handled.” WHAT?? I have never mishandled my account with USAA.
I called a service representative to complain and finally found out that your canceling me has really to do with my bankruptcy (filed in 2002). “Policy,” he said.
Millions of Americans have had to file bankruptcy in recent years. Mine is off the books in about eight months and has never affected USAA. My current credit rating is in the mid 600’s, which is great considering.
I can’t imagine that canceling my auto insurance would be a “prudent” move by USAA.
I ask you to reconsider and ask for a formal apology.
Barbara A. Montgomery
2135 N. Treat Ave., #8
Tucson, AZ 85716
USAA account @# 139 59 42 (1974)
Product or Service Mentioned: Usaa Auto Insurance.