I was in an accident with a 33 year old child who drove drunk and had a revoked license. She was driving a vehicle under her fathers name (even more sad) and got arrested at the scene, of course, for being an irresponsible imbecile.
I was told by her friend who drove up after being beckoned by her call that "... This is her second time," and her poor father had "...just bought her this car because she was driving drunk in the last accident." A *** shame spoiled brats like that actually exist. I was coming out from a side road and made a full stop at a stop sign. There was no median and there were four lanes in total, two on either side of the road I would be crossing to go on my merry way home.
I looked to my left and looked to my right and saw no one coming. I was turning left. As soon as I pull out into the road, her vehicle hits my rear left side panel. She hit me hard enough to manage to spin my car completely around so that I was now actually looking directly at the road I had just come out from.
She was undoubtedly speeding and I didn't see any headlights. The next few days are my *** on Earth. Their insurance was through USAA with a absolutely pathetic company known as Garrison Property and Casualty Insurance Company which I think their office is located in a hidden passage that could be found within a Burger King bathroom. The women I spoke to were so uneducated ( I'm a woman so it's not being sexist).
Legit their tactic was to immediately tell you the claim had been closed only 3 days after the accident and that I had been the one to be placed 100% at fault "...for giving my right of way to yield" or somewhere along those lines. I have a clean record besides a single speeding ticket, people. Her name was something like Vanessa that I was speaking to when I was told this. She kept responding to everything in my defense that "It doesn't matter." Of course it wouldn't because it didn't happen to you, but hopefully someone returns those very words right back to you Vanessa, Valery (whatever her name was) when you get into an accident.
So I mentioned I supposed I would have to involve legal action and she said it was "Great!" with that exact sarcastic enthusiasm and then she hung up on me. I had tried to ask to speak to her supervisor and she denied me of that. I wonder why... My claim adjuster was Trisha Calandro (Trish, something like that since they kept giving me different pronunciations of her name so even to this day I still feel like their names are all fake).
She was another fool who I couldn't get a hold of for almost two weeks. I managed to irritate her enough with my voicemails everyday that after attempts of calling, her one day, she had changed the voicemail from her voice to her supervisor saying this, "STOP... Trish [Trisha?] Calandro is currently away from her office... Do not leave a message." ....
Yes do not leave a message. That was how very unprofessional this company is. Mind you, she said she would call me within the next 3 business days after they had called me the day of the accident. I made the phone call instead and that was how my conversation went with Vanessavallery.
Fun fact for anyone who deals with this company, if they have their supervisor leave a message the same as they did me, just wait for the beep at the end and leave a message. So lo and behold *** freezes over and I get a call from Trishtrisha Calandro after nearly two weeks who gives me the pitiful apology along the lines "...I'm sorry I missed your two calls..." More like 20, but none of you have the IQ to have registered double digit numbers. Then I was told that I was put completely at fault. In my defense, she also responded "It doesn't matter."Yes indeed.
I was already fed up and I do not enjoy talking to people on the phone and I especially don't enjoy arguing because I am not very good at it. I basically ended that conversation with a whatever and left it at that.
I had a new car by then because some people actually have to work for a living. I ended up selling my damaged vehicle unfortunately, but the good outcome of it all was the person I sold the vehicle to worked at a auto repair shop and she needed a car so there was a positive side to all that ***.
Product or Service Mentioned: Usaa Auto Claim.
Reason of review: Problems with payment.
Monetary Loss: $5000.
USAA Cons: Overall business, Clueless operators, Lack of intelligence.