USAA gave me the same song and dance about bankruptcy. They said because I crossed state lines (go figure, you have to MOVE in the military!) they were terminating my policy, and I was told I had two weeks to find a new policy.
Nevermind the fact I have been a USAA member for over 10 years. Ironically, they told me the same thing, that "the supervisor was in a meeting." It took over 24 hours for that "supervisor" to call me back, and she informed me that I need to just deal with it, it's USAA's policy. I cannot understand why they are just going to dump a long-standing customer because I have to PCS. With that kind of customer service, I happily switched to Allstate and got more policy for less than I payed USAA.
Best of luck with pushing your inquiry higher; I will never recommend USAA to anyone if asked.
Product or Service Mentioned: Usaa Claim.