Product: Usaa Banking Service Clear all filters (57 of 57 reviews match)
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1.7
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
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1 comment
Machele
#1526655

No, don't go to Bank of America. You may regret that too.

For an account, either checking, savings or even credit card, find a local credit union and set them up there. You join too. Not only better, local service but all around better. At one time I had three kids in the military starting when they were 18 and set them up with my credit union with me as co-owner----that way I could do anything on their accounts if they were deployed overseas, etc.

This worked out fine as there were instances where I had to do something on their accounts while they were away and couldn't do it. Get out of USAA because, as you say they have very poor customer service now.

Review
#1313779 Review #1313779 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Checking Accounts
  • Credit Cards
2.4
Details
My mother has been trying to sell an investment and have the funds transferred to her checking account. When we spoke to the last week, they left me on hold so long that they hung up. More than once. Then, they do a 15 minute authentication, and then connected us to...
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Review
#1311835 Review #1311835 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
1.0
Details
Horrible company, they send me emails every week about their military affilate card and some special offers and after a few months i decided why not only to have my credit pulled and a auto decline for "max credit reached with usaa" WHAT? I only have 1 cc with a 6k...
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1 comment
Anonymous
#1466635

Bogus post with lies, just like Trump. Good riddance to you.

Review
#1236725 Review #1236725 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been with USAA since the 1990's. I was always so happy to have membership with them. In the last couple years I just seem to have nightmares with them. Someone hacked my savings account and took out major bucks with an ATM card. Even got the daily ATM limit...
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2 comments
Anonymous
#1417696

No, they do have some crooks. On one occasion the representative I spoke with asked a lot of security questions, but when he came to my account password and security questions I hung up.

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Review
#1166458 Review #1166458 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

Usaa Banking Service Review

1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Review
#1001756 Review #1001756 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
3.5
Details
I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't...
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3 comments
Anonymous
#1273923

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase.

If they write the letter and you decide to spend the money before the closing, they can now be exposed to legal consequences by the seller. They will not do that. They can only give facts.

Your banking balance is a fact.

You having sufficient funds is not a fact. They do not know your other obligations. No, the bank is not there to be manipulated by you.

They provide a very limited and regulated service. You are being unreasonable.

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Review
#992424 Review #992424 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Dislike usaa
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts profile.
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1 comment
Anonymous
#1264820

Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

Review
#983146 Review #983146 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

USAA - $ Transfers

As a customer for 60 years I see them care less and less about their veterans. The latest is they no longer transfer TO other institutions... to them, yes:( This by a bank who claims to honor and serve veterans! They also pay less interest than many other banks, such as the Federal Credit Union and the Navy Credit Union! Another customer service issue is their automated system, with it's many prompts, and when a live person is finally reached, too many times the have to ask their supervisor for answers! They try to switch customers to their web site to increase profits, not caring that senior veterans may need personal help!
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Review
#955605 Review #955605 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
POOR POLiCIES
Preferred solution
Let the company propose a solution

Usaa - Banking Service Review

1.0
Details
USAA is not for the Military Service Member like they say they are! After I retired after 24 years of honorable service I struggled horribly USAA was not supportive, nor did they provide one bit of financial assistance to me. I kept them abreast weekly of my financial hardship and status of my diagnoses of being a disabled Veteran. I even updated them weekly on my VA claim status that accompanied my disability, they did not care one bit... They repossessed my vehicle, restricted access to my account which had the only funds I had. Keep in my bad I was a USAA member for 20 years and was never late on anything, not one time...I have seen all these commercials and testimonial about USAA well I am here to tell you when my family and I where struggling and I needed some assistance from them they did nothing to help me one bit! I now am a 100% disabled veteran and my VA claim finally is complete. I will never belong to USAA ever again nor will I recommend them to anyone. USAA really showed me their true colors in my time of need, they left me high and dry! My military service, bronze star and Purple Heart did not mean a dang thing to them!
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Review
#954464 Review #954464 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

WHY USAA, CHECKING

1.4
Details
After banking with USAA for more than 20 years, first couple of years never had any problems or issues at all. I don't know what is going on with them lately. Very disappointed. Their services are not great lately. There is absolutely no appreciation for their customers what so ever. I've had nothing but problems with their polite but unhelpful representatives who laugh in the background or while you are overheard on calls, checking services and account balances, stolen USAA credit card number several times per year. Found USAA had been reassigning the same "stolen" credit card number, allowing thieves to simply just wait for them to reuse the same credit card number at a later date if they wanted too. Checking account balances are always incorrect, legal office viewed my bank statements direct deposits going back several months and found separate payroll checks "listed" in the same month days back to back creating totally incorrect balances thereafter. You should be able to cancel a transfer. Wrong, no matter how many times you immediately call USAA or how terribly you or any other party involved is inconvenienced. It will not be cancelled. I don't know what to believe one representative stated they can cancel it and another said they could not. Will offer to assist you in processing another transfer on top of t/one already pending. Frozen funds. Auto Insurance, they know how to take your money but do not know how to "fairly" assist you when you need it. They are willing to spend more time assisting the other party than their own customer. Listed not at fault accidents as accidents that are your fault. Loans, you think after banking 20 years, show steady income you can take out a small loan less than $2,000-5,000.00 to maintain good credit, establish credit, build credit, you will be mislead t/entire process of the application and denied every single time. Apply for a credit card denied. Out of a military family of seven, one would think you adhere to everyone's complaints? Every last one has gone to a different banking institution for various reasons. If you are looking for a banking institution that appreciates your business, it's long term customer, ease processes during losses, honesty, simple assistance in fixing errors or representatives who do not intentionally complicate matters, looking for children to be treated any different than adults-no sometimes its worst as I have been told, this is not the bank for you and your family. I initially signed up with USAA because they had such high rating. Not at all angry, just really, really, really disappointed. My biggest mistake was to assume it will change after you express your concerns or remain a customer; the grandest mistake was such a waste of time to remain a loyal customer for two decades. There are other excellent banking institutions who actually appreciate their military members and their families, and customers and not just advertise it. When an even larger outside banking institution is willing to help a lot quicker than the individual who's banked with USAA for more than 30 years or their entire military career. It said a lot. Disappointed with USAA. For those who USAA worked out, that's awesome and I wish I could say the same. Thank you for websites like this. Maybe USAA will listen to all comments and concerns, and appreciate its customers in the future.
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Review
#949400 Review #949400 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • How usaa used to operate and care for its members
Cons
  • Customer service
Reason of review
Poor customer service