Product: Usaa Banking Service Clear all filters (57 of 57 reviews match)
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2.4
Details
Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled “Notification of New Debit Card“, the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my...
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Review
#1522368 Review #1522368 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Self-service practices
  • Failure to protect me
  • Business protecting business
Reason of review
Bad quality
Preferred solution
Disclosure of information
Tags
  • usaa financial
  • Data Breach
  • Protection 1 Scam
1.0
Details
Can't access any money for easter weekend due to USAA computer problems... Due to USAA's internal network problem with their overdraft kicking in for no reason, I am about to go into the four day weekend without access to my checking account funds. Because of the...
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8 comments
Shakima
#1735928

Hackers leave me feeling infested by persitic fleas USAA like fever infested ticks sucking the last drops

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Review
#1517949 Review #1517949 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Frustrating
Cons
  • Horrible customer service
Reason of review
Bad quality
1.9
Details
I am a disabled veteran with PTSD, I have been banking with USAA since 2010. Over the past couple years because of my illness and trying to navigate the trials of the VA, I have not been financially stable. In August of 2018, I lost my job. Since that date, USAA has...
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6 comments
Anonymous
#1669464

I have had problems with usaa I had 2 fraud companies which I let usaa know on January 19th.2019 they said it could be a couple months. on the 22nd I was told they were investigating.

I was notified on the 30th that case closed. the merchant commented in their documents usaa paid them on the 23rd, I was mad I said I was not given a chance to give my side, the company used form letters and said I was aware of this. They refused to listen to me. there were 5 companies involved in the fraud, I contacted ic3 aka fbi, occ, omb, ofpb Senator, bbb, and told to contact attorney general.

It is against the law for a Federal Savings Bank to take SS Check money.

The OFPB regulates Federal Bank. Change to a local bank but stay away from charges for any bank with charges stay away from Wells Fargo they are no better than USAA.

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Review
#1499905 Review #1499905 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Theft
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Nsf
  • Disabled Veteran
  • Theft
  • Banking
  • Overdraft Fees

USAA - Horrible Treatment of a Senior citizen

1.0
Details
My fater had ssi deposited like always they denied him acsess to his funds denied him to speak to upper mangement quoted a bunch of policies they never informed of basicaly stole his ssi
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Review
#1490749 Review #1490749 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
For the past two years, every time I've called USAA to do anything that is not an advantage to the bank in some way, I have been unable to complete the process and for the same reasons. Being put on hold forever, being disconnected, and being transferred to someone...
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2 comments
Anonymous
#1625859

I have the same problem call explain your problem, put on hold, explain your problem again, hold again, transferred and hung up on. They will give you phone numbers to call- they aren’t working numbers, when you call back to tell them you just start over.

Calls often last over 4 plus hours.

No resolutions! Everyone you talk to tells you something different..

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Review
#1434292 Review #1434292 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
Everything started when me and my wife relocated from the state of Indiana to the state of Florida, we had to live out of different hotels. As we were staying a different hotels many things were wrong with certain rooms as far as flooding, blood on mattress, bugs,...
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4 comments
Anonymous
#1585742

Same thing happened to my son. Him with 4 children, rent, groceries, regular bills and child support.

They are holding him responisible 14000 dollars. How can they do this and get by with it? Something needs to be done. Are they the ones pocketing the veterans money?

Taking money from the people who put their lives on the line for the rest of us. I have read several bad reviews on USAA. They should be ashamed of themselves. I am not stopping here, I will write letters and make whatever phone calls I can make and so should everyone else....

Make them give back any money they took with interest and maybe they need to retrain ALL employees there or just shut it down. My son banked with them for over 11 years and this is how they thank him for his service and loyalty to USAA. He tried to get us to bank with them, Thank the good Lord we didn't.

Make calls, write letters, do what it takes to make USAA fix this. Thank You all for your service to our country and I am sorry USAA is treating a lot of you so bad.

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Review
#1384802 Review #1384802 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

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Review
#1356831 Review #1356831 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment

USAA is no longer the "best bank in America.

They keep changing the yardstick for their premium customers and continuously remove services previously available. They send these automated "screw you" letters with new and unreasonable restrictions on my accounts. Stuart, we have lots of other, better options for banking.
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Review
#1321536 Review #1321536 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

I used to be a happy USAA customer..

2.8
Details
I've been disrespected by USAA 5 times in the last 5 years. After 34 years as a customer, I'm seriously considering a change in my banking relationship. Ever since the bank started to pander to the masses instead of caring for the families of their original military families, they suck. It ain't the USAA of old.. they have become the Bank of NO.
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Review
#1321531 Review #1321531 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.4
Details
Used to be a good company but they are living off a borrowed reputation. One of the worst customer service experiences I have ever encountered. They claim to support veterans yet continued to openly support the NFL kneeling nonsense. Now i find out they sponsor "the...
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2 comments
Anonymous
#1530719

Wait, what? You are spending money based on where a company advertises? I'm going to need you to throw out just about everything in your house to go with your faux outrage.

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Review
#1315203 Review #1315203 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service