Product: Usaa Banking Service Clear all filters (52 of 52 reviews match)
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Everything started when me and my wife relocated from the state of Indiana to the state of Florida, we had to live out of different hotels. As we were staying a different hotels many things were wrong with certain rooms as far as flooding, blood on mattress, bugs,...
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4 comments
Anonymous
#1585742

Same thing happened to my son. Him with 4 children, rent, groceries, regular bills and child support.

They are holding him responisible 14000 dollars. How can they do this and get by with it? Something needs to be done. Are they the ones pocketing the veterans money?

Taking money from the people who put their lives on the line for the rest of us. I have read several bad reviews on USAA. They should be ashamed of themselves. I am not stopping here, I will write letters and make whatever phone calls I can make and so should everyone else....

Make them give back any money they took with interest and maybe they need to retrain ALL employees there or just shut it down. My son banked with them for over 11 years and this is how they thank him for his service and loyalty to USAA. He tried to get us to bank with them, Thank the good Lord we didn't.

Make calls, write letters, do what it takes to make USAA fix this. Thank You all for your service to our country and I am sorry USAA is treating a lot of you so bad.

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Review
#1384802 Review #1384802 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

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Review
#1356831 Review #1356831 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment

USAA is no longer the "best bank in America.

They keep changing the yardstick for their premium customers and continuously remove services previously available. They send these automated "screw you" letters with new and unreasonable restrictions on my accounts. Stuart, we have lots of other, better options for banking.
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Review
#1321536 Review #1321536 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

I used to be a happy USAA customer..

2.8
Details
I've been disrespected by USAA 5 times in the last 5 years. After 34 years as a customer, I'm seriously considering a change in my banking relationship. Ever since the bank started to pander to the masses instead of caring for the families of their original military families, they suck. It ain't the USAA of old.. they have become the Bank of NO.
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Review
#1321531 Review #1321531 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.4
Details
Used to be a good company but they are living off a borrowed reputation. One of the worst customer service experiences I have ever encountered. They claim to support veterans yet continued to openly support the NFL kneeling nonsense. Now i find out they sponsor "the...
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2 comments
Anonymous
#1530719

Wait, what? You are spending money based on where a company advertises? I'm going to need you to throw out just about everything in your house to go with your faux outrage.

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Review
#1315203 Review #1315203 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.7
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
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1 comment
h.kitchener
#1526655

No, don't go to Bank of America. You may regret that too.

For an account, either checking, savings or even credit card, find a local credit union and set them up there. You join too. Not only better, local service but all around better. At one time I had three kids in the military starting when they were 18 and set them up with my credit union with me as co-owner----that way I could do anything on their accounts if they were deployed overseas, etc.

This worked out fine as there were instances where I had to do something on their accounts while they were away and couldn't do it. Get out of USAA because, as you say they have very poor customer service now.

Review
#1313779 Review #1313779 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Checking Accounts
  • Credit Cards
2.4
Details
My mother has been trying to sell an investment and have the funds transferred to her checking account. When we spoke to the last week, they left me on hold so long that they hung up. More than once. Then, they do a 15 minute authentication, and then connected us to...
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Review
#1311835 Review #1311835 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
1.0
Details
Horrible company, they send me emails every week about their military affilate card and some special offers and after a few months i decided why not only to have my credit pulled and a auto decline for "max credit reached with usaa" WHAT? I only have 1 cc with a 6k...
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1 comment
Anonymous
#1466635

Bogus post with lies, just like Trump. Good riddance to you.

Review
#1236725 Review #1236725 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been with USAA since the 1990's. I was always so happy to have membership with them. In the last couple years I just seem to have nightmares with them. Someone hacked my savings account and took out major bucks with an ATM card. Even got the daily ATM limit...
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2 comments
Anonymous
#1417696

No, they do have some crooks. On one occasion the representative I spoke with asked a lot of security questions, but when he came to my account password and security questions I hung up.

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Review
#1166458 Review #1166458 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

Usaa Banking Service Review

1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Review
#1001756 Review #1001756 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service