1.9
Details
I am a disabled veteran with PTSD, I have been banking with USAA since 2010. Over the past couple years because of my illness and trying to navigate the trials of the VA, I have not been financially stable. In August of 2018, I lost my job. Since that date, USAA has...
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6 comments
Anonymous
#1669464

I have had problems with usaa I had 2 fraud companies which I let usaa know on January 19th.2019 they said it could be a couple months. on the 22nd I was told they were investigating.

I was notified on the 30th that case closed. the merchant commented in their documents usaa paid them on the 23rd, I was mad I said I was not given a chance to give my side, the company used form letters and said I was aware of this. They refused to listen to me. there were 5 companies involved in the fraud, I contacted ic3 aka fbi, occ, omb, ofpb Senator, bbb, and told to contact attorney general.

It is against the law for a Federal Savings Bank to take SS Check money.

The OFPB regulates Federal Bank. Change to a local bank but stay away from charges for any bank with charges stay away from Wells Fargo they are no better than USAA.

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ID
#1499905 Review #1499905 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Theft
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

USAA - Horrible Treatment of a Senior citizen

1.0
Details
My fater had ssi deposited like always they denied him acsess to his funds denied him to speak to upper mangement quoted a bunch of policies they never informed of basicaly stole his ssi
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ID
#1490749 Review #1490749 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
For the past two years, every time I've called USAA to do anything that is not an advantage to the bank in some way, I have been unable to complete the process and for the same reasons. Being put on hold forever, being disconnected, and being transferred to someone...
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2 comments
Anonymous
#1625859

I have the same problem call explain your problem, put on hold, explain your problem again, hold again, transferred and hung up on. They will give you phone numbers to call- they aren’t working numbers, when you call back to tell them you just start over.

Calls often last over 4 plus hours.

No resolutions! Everyone you talk to tells you something different..

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ID
#1434292 Review #1434292 is a subjective opinion of poster.
Location
Alamogordo, New Mexico
Service
Usaa Banking Service
Reason of review
Problems with payment

This is how crooked USAA Bank is !!!!

Everything started when me and my wife relocated from the state of Indiana to the state of Florida, we had to live out of different hotels. As we were staying a different hotels many things were wrong with certain rooms as far as flooding, blood on mattress, bugs, ext... USAA would allow these hotels to double charge us even when we weren't even staying at these hotels anymore. As I was paying cash USAA allowed the hotels to charge my account also, even after telling USAA we were paying cash, they still continued to take money, leaving us with nothing.. It had gotten so bad that my wife and I with our military service dog that we even had got charged for at a hotel for after leaving the hotel, had to sleep in the truck parked in random places. Not only did USAA take my funds that I receive every month due to the fact I am a 100% p and t , also allowed someone to place forged and fraudulent checks into my account thru mobile banking without following procedures or even contacting me asking me if I deposited these checks in such big amounts, then found me responsible after I had told them that it wasn't me using mobile banking. USAA proceeded to take my whole next check, not giving me any funds for a whole month leaving me with no money at all. Also I found out that USAA took my $5,000 cd that I also had along with all the money on my credit card then told me I never even had a credit card or cd with them. USAA doesn't care about veterans they don't care if they put a veteran in a position where they have no roof over their head or food to eat, not knowing what to do, and not familiar with a new location. USAA doesn't want to take responsibility for any actions that causes harm to a veteran, the only thing USSA does is cover up the truth when USAA knows they are wrong.
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4 comments
Anonymous
#1585742

Same thing happened to my son. Him with 4 children, rent, groceries, regular bills and child support.

They are holding him responisible 14000 dollars. How can they do this and get by with it? Something needs to be done. Are they the ones pocketing the veterans money?

Taking money from the people who put their lives on the line for the rest of us. I have read several bad reviews on USAA. They should be ashamed of themselves. I am not stopping here, I will write letters and make whatever phone calls I can make and so should everyone else....

Make them give back any money they took with interest and maybe they need to retrain ALL employees there or just shut it down. My son banked with them for over 11 years and this is how they thank him for his service and loyalty to USAA. He tried to get us to bank with them, Thank the good Lord we didn't.

Make calls, write letters, do what it takes to make USAA fix this. Thank You all for your service to our country and I am sorry USAA is treating a lot of you so bad.

Anonymous
#1588098
@PissedConsumer1585742

More to this story, I am sure.

Anonymous
#1584466

Not sure what you did to them, but they never hold my deposits. I love USAA

Anonymous
#1584292

Sounds like a serial complainer to me.

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ID
#1384802 Review #1384802 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Service
Usaa Banking Service
Reason of review
Problems with payment
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

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ID
#1356831 Review #1356831 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Banking Service
Reason of review
Problems with payment

USAA is no longer the "best bank in America.

They keep changing the yardstick for their premium customers and continuously remove services previously available. They send these automated "screw you" letters with new and unreasonable restrictions on my accounts. Stuart, we have lots of other, better options for banking.
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ID
#1321536 Review #1321536 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

I used to be a happy USAA customer..

2.6
Details
I've been disrespected by USAA 5 times in the last 5 years. After 34 years as a customer, I'm seriously considering a change in my banking relationship. Ever since the bank started to pander to the masses instead of caring for the families of their original military families, they suck. It ain't the USAA of old.. they have become the Bank of NO.
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ID
#1321531 Review #1321531 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.5
Details
Used to be a good company but they are living off a borrowed reputation. One of the worst customer service experiences I have ever encountered. They claim to support veterans yet continued to openly support the NFL kneeling nonsense. Now i find out they sponsor "the...
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2 comments
Anonymous
#1530719

Wait, what? You are spending money based on where a company advertises? I'm going to need you to throw out just about everything in your house to go with your faux outrage.

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ID
#1315203 Review #1315203 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.8
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
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1 comment
Machele
#1526655

No, don't go to Bank of America. You may regret that too.

For an account, either checking, savings or even credit card, find a local credit union and set them up there. You join too. Not only better, local service but all around better. At one time I had three kids in the military starting when they were 18 and set them up with my credit union with me as co-owner----that way I could do anything on their accounts if they were deployed overseas, etc.

This worked out fine as there were instances where I had to do something on their accounts while they were away and couldn't do it. Get out of USAA because, as you say they have very poor customer service now.

ID
#1313779 Review #1313779 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Banking Service
Cons
  • Customer service
Reason of review
Poor customer service

USAA - Runaround with Financial Services

2.5
Details
My mother has been trying to sell an investment and have the funds transferred to her checking account. When we spoke to the last week, they left me on hold so long that they hung up. More than once. Then, they do a 15 minute authentication, and then connected us to someone who demanded that we authenticate again!!!! They promised that a manager would contact that day, and of course they never did. Today we tried again. And again, the usual hang ups and authentication issues. She could not hear them, and they refused to allow me to ask the questions for them, therefore guaranteeing that the transaction would not occur. When my mother said she might have to get her lawyer to help. they hung up. We have never had such treatment from the insurance division. I do not understand this treatment; it is nver like the commercials.
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ID
#1311835 Review #1311835 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
1.0
Details
Horrible company, they send me emails every week about their military affilate card and some special offers and after a few months i decided why not only to have my credit pulled and a auto decline for "max credit reached with usaa" WHAT? I only have 1 cc with a 6k...
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1 comment
Anonymous
#1466635

Bogus post with lies, just like Trump. Good riddance to you.

ID
#1236725 Review #1236725 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been with USAA since the 1990's. I was always so happy to have membership with them. In the last couple years I just seem to have nightmares with them. Someone hacked my savings account and took out major bucks with an ATM card. Even got the daily ATM limit...
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2 comments
Anonymous
#1417696

No, they do have some crooks. On one occasion the representative I spoke with asked a lot of security questions, but when he came to my account password and security questions I hung up.

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ID
#1166458 Review #1166458 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

Usaa Banking Service Review

1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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ID
#1001756 Review #1001756 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
3.0
Details
I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't...
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3 comments
Anonymous
#1273923

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase.

If they write the letter and you decide to spend the money before the closing, they can now be exposed to legal consequences by the seller. They will not do that. They can only give facts.

Your banking balance is a fact.

You having sufficient funds is not a fact. They do not know your other obligations. No, the bank is not there to be manipulated by you.

They provide a very limited and regulated service. You are being unreasonable.

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ID
#992424 Review #992424 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Banking Service
Pros
  • Dislike usaa
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA - Bah-bye after 31 years

We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts profile. The bank refuses to give us ANY information on how this could occur. Once bitten twice shy. In order to meet the 100 word minimum, I must be redundant.... USAA does not seem to care about the customer as it does in making money off the backs of service members and thus sucks sucks sucks sucks sucks sucks!!!!!
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1 comment
Anonymous
#1264820

Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

ID
#983146 Review #983146 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Banking Service
Reason of review
Poor customer service