Product: Usaa Banking Service Rating: 3 Stars Clear all filters (2 of 56 reviews match)
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Scammed with usaa's help

2.6
Details
I have watched my last commercial about how wonderful usaa is. We had savings & checking accounts with them. Because of their lax customer service we were ripped off for $1500. I got caught in a scam. I made a mobile deposit of the check I had been sent. I was then asked to wire a majority of the money to a person. I called usaa & asked if the check had cleared & if I could draw on it. I was told there was no problem & I was able to use the money. I wired the money to the scammer & then contacted by usaa that the check was not good & the money removed from my account. I contacted usaa several times concerning this & they said it was not their problem.
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1 comment
Anonymous
#1759108

Not their problem. Yours.

Review
#1673358 Review #1673358 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Bad info from customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

I used to be a happy USAA customer..

2.8
Details
I've been disrespected by USAA 5 times in the last 5 years. After 34 years as a customer, I'm seriously considering a change in my banking relationship. Ever since the bank started to pander to the masses instead of caring for the families of their original military families, they suck. It ain't the USAA of old.. they have become the Bank of NO.
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Review
#1321531 Review #1321531 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts