Product: Usaa Banking Service Clear all filters (52 of 52 reviews match)
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1.0
Details
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
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1 comment
Anonymous
#1745376

Get a local credit union.

Review
#1649052 Review #1649052 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
  • Inept
  • Being hung up on
Reason of review
Access/ activation issues
Tags
  • Bad Usaa

USAA in Richmond, Texas - Lies; depending on who you talk to: banking or IT or Security

1.5
Details
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
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Review
#1639085 Review #1639085 is a subjective opinion of poster.
Service
Usaa Banking Service
1.8
Details
I was contacted on my mobile AP for fraudulent use of my card after purchasing plane tickets. The plane tickets were 1998.80 euro. The charge according to my fraud report was 2224.28 USD. That looked about right as the conversion rate for that day on google said...
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1 comment
Anonymous
#1723497

Update to this post. My fraud report stated the fraudulent activity (my plane ticket) was 2224.28.

My PENDING charge was 2233.73. AND GUESS WHAT!? When the charge went through I was charged 2248.60!!! Does no one see that they are literally skimming off the top?

Stealing money from people. This is a disgrace. We are in the process of moving our money. EVRERYTHING.

This bank steals money.

I have he receipt from the airline. My bank charged me completely different than how he airline charged me.

Review
#1597810 Review #1597810 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
Loss
$238
Preferred solution
Let the company propose a solution
Called USAA customer service from a small village in Bulgaria while sitting under a tree in the park. Did not appreciate at all having to wade through a lot of automated BS while trying to get to a person.Appreciated even less the extremely young customer service...
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Review
#1549283 Review #1549283 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Bad quality
I had a prior checking account with USAA that was compromised by an unknown person(s). I had to reopen another checking account. There was a balance of $114.00 in the old checking account. I received my direct deposit and paid the $114.00. USAA would not release my...
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Review
#1541534 Review #1541534 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
LIED TOO
Loss
$114
Preferred solution
Release my funds
2.4
Details
Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled “Notification of New Debit Card“, the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my...
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Review
#1522368 Review #1522368 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Business protecting business
  • Failure to protect me
  • Self-service practices
Reason of review
Bad quality
Preferred solution
Disclosure of information
Tags
  • usaa financial
  • Data Breach
  • Protection 1 Scam
1.0
Details
Can't access any money for easter weekend due to USAA computer problems... Due to USAA's internal network problem with their overdraft kicking in for no reason, I am about to go into the four day weekend without access to my checking account funds. Because of the...
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8 comments
InternalAldabraGiantTortoise758
#1735928

Hackers leave me feeling infested by persitic fleas USAA like fever infested ticks sucking the last drops

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Review
#1517949 Review #1517949 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Frustrating
Cons
  • Horrible customer service
Reason of review
Bad quality
1.9
Details
I am a disabled veteran with PTSD, I have been banking with USAA since 2010. Over the past couple years because of my illness and trying to navigate the trials of the VA, I have not been financially stable. In August of 2018, I lost my job. Since that date, USAA has...
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6 comments
Anonymous
#1669464

I have had problems with usaa I had 2 fraud companies which I let usaa know on January 19th.2019 they said it could be a couple months. on the 22nd I was told they were investigating.

I was notified on the 30th that case closed. the merchant commented in their documents usaa paid them on the 23rd, I was mad I said I was not given a chance to give my side, the company used form letters and said I was aware of this. They refused to listen to me. there were 5 companies involved in the fraud, I contacted ic3 aka fbi, occ, omb, ofpb Senator, bbb, and told to contact attorney general.

It is against the law for a Federal Savings Bank to take SS Check money.

The OFPB regulates Federal Bank. Change to a local bank but stay away from charges for any bank with charges stay away from Wells Fargo they are no better than USAA.

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Review
#1499905 Review #1499905 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Theft
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Nsf
  • Disabled Veteran
  • Theft
  • Banking
  • Overdraft Fees

USAA - Horrible Treatment of a Senior citizen

1.0
Details
My fater had ssi deposited like always they denied him acsess to his funds denied him to speak to upper mangement quoted a bunch of policies they never informed of basicaly stole his ssi
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Review
#1490749 Review #1490749 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
For the past two years, every time I've called USAA to do anything that is not an advantage to the bank in some way, I have been unable to complete the process and for the same reasons. Being put on hold forever, being disconnected, and being transferred to someone...
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2 comments
Anonymous
#1625859

I have the same problem call explain your problem, put on hold, explain your problem again, hold again, transferred and hung up on. They will give you phone numbers to call- they aren’t working numbers, when you call back to tell them you just start over.

Calls often last over 4 plus hours.

No resolutions! Everyone you talk to tells you something different..

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Review
#1434292 Review #1434292 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment