Product: Usaa Banking Service Clear all filters (57 of 57 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
on 11/09/2019 I was in Florida and received a call from my daughter in California. My daughter was out of money and needed to buy groceries for herself and my three grandchildren.I used the USAA application on my phone to transfer money ($100) to her account from my...
View full review
7 comments
Anonymous
#1777826

I spoke today with USAA "Executive Resolution Department " I am satisfied that they will take the appropriate actions to insure the individuals will get timely access to speak with a "Supervisor" when they request one.

View more comments
Review
#1704274 Review #1704274 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • What they used to be
Cons
  • Unsupervised staff running banking operations
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Usaa Customer Service

Scammed with usaa's help

2.6
Details
I have watched my last commercial about how wonderful usaa is. We had savings & checking accounts with them. Because of their lax customer service we were ripped off for $1500. I got caught in a scam. I made a mobile deposit of the check I had been sent. I was then asked to wire a majority of the money to a person. I called usaa & asked if the check had cleared & if I could draw on it. I was told there was no problem & I was able to use the money. I wired the money to the scammer & then contacted by usaa that the check was not good & the money removed from my account. I contacted usaa several times concerning this & they said it was not their problem.
View full review
1 comment
Anonymous
#1759108

Not their problem. Yours.

Review
#1673358 Review #1673358 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Bad info from customer service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

USAA - CRIMINALS

1.0
Details
DISABLED 71 YEAR OLD 34YR MEMBER (UNFAIR CHARGEBACKS) *After Merchants sent Refunds to cover mail fraud (no delivery) USAA TOOK ALL MERCHANTS REFUNDS CLAIMING THEY GAVE USAA CREDITS to allow Chargebacks Been fighting this DISHONEST COMPANY OVER 1 YEAR *NO USAA CREDITS HAVE BEEN FOUND NOW THEY * BLOCK ME ACCESS TO MY ACCOUNT Close account new card arrives USAA WAS HACKED AND MEMBERS MUST PAY
View full review
Review
#1660687 Review #1660687 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Used to care about 34 yr members
Cons
  • Usaa frauds members
Reason of review
Access/ activation issues
Loss
$5
Preferred solution
Full refund
Tags
  • Fraudlent Billing
1.0
Details
I had a credit card with USAA Federal Savings Bank for many years. Several months ago my card was stolen, and then used to purchase nearly $4000 worth of jewelry at a store I had never heard of. The bank sent me a text asking if I had authorized this purchase (no). At...
View full review
1 comment
Anonymous
#1753589

Must be more to this story. You will have to keep fighting. Was this fraud by a family member?

Review
#1660238 Review #1660238 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Bad quality

USAA - I was a victim not the crimnal

1.0
Details
Someone was able to deposit a bugus check for 886.00 from a company that didn't even know these checks were stolen yet until the bank madee aware that this check was no good instead of giving me a chance to explain or investigate. They shut me access to my banking account the closed out any benefits the bank didn't even want anything to do with me as far as they were concern I was the criminal not the victim and than they take the money out so that I can pay for this fraudulent check.
View full review
Review
#1658625 Review #1658625 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Benefits for military
Cons
  • Poor actions of claims adjusters
  • Lack of compassion
  • Bad communication representative
Reason of review
Poor customer service
Loss
$95
Preferred solution
Let the company propose a solution
Tags
  • Bad Usaa
1.0
Details
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
View full review
2 comments
Anonymous
#1745376

Get a local credit union.

View more comments
Review
#1649052 Review #1649052 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Inept
  • Customer service
  • Being hung up on
Reason of review
Access/ activation issues
Tags
  • Bad Usaa

USAA in Richmond, Texas - Lies; depending on who you talk to: banking or IT or Security

1.5
Details
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
View full review
Review
#1639085 Review #1639085 is a subjective opinion of poster.
Service
Usaa Banking Service
1.8
Details
I was contacted on my mobile AP for fraudulent use of my card after purchasing plane tickets. The plane tickets were 1998.80 euro. The charge according to my fraud report was 2224.28 USD. That looked about right as the conversion rate for that day on google said...
View full review
1 comment
Anonymous
#1723497

Update to this post. My fraud report stated the fraudulent activity (my plane ticket) was 2224.28.

My PENDING charge was 2233.73. AND GUESS WHAT!? When the charge went through I was charged 2248.60!!! Does no one see that they are literally skimming off the top?

Stealing money from people. This is a disgrace. We are in the process of moving our money. EVRERYTHING.

This bank steals money.

I have he receipt from the airline. My bank charged me completely different than how he airline charged me.

Review
#1597810 Review #1597810 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
Loss
$238
Preferred solution
Let the company propose a solution
Called USAA customer service from a small village in Bulgaria while sitting under a tree in the park. Did not appreciate at all having to wade through a lot of automated BS while trying to get to a person.Appreciated even less the extremely young customer service...
View full review
Review
#1549283 Review #1549283 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Bad quality

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

  1. 392 reviews
  2. 155 reviews
  3. 57 reviews
  4. 25 reviews
  5. 14 reviews
USAA reviews
I had a prior checking account with USAA that was compromised by an unknown person(s). I had to reopen another checking account. There was a balance of $114.00 in the old checking account. I received my direct deposit and paid the $114.00. USAA would not release my...
View full review
Review
#1541534 Review #1541534 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
LIED TOO
Loss
$114
Preferred solution
Release my funds