Manufacturer: Usaa Category: Banking Services Clear all filters (33 of 33 reviews match)
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I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't...
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Anonymous
Anonymous

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase. If they write the letter and you decide to spend the money b...

Anonymous
Anonymous

Their refusal seems reasonable to me and this makes you unreasonable. How about quitting them and going to a monster mega bank? Good riddance to you.

3.5
Product
Usaa Banking Service
I liked
  • Dislike usaa
I didn't like
  • Customer service
#992424
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We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts profile.
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Anonymous
Anonymous

Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

Product
Usaa Banking Service
#983146
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As a customer for 60 years I see them care less and less about their veterans. The latest is they no longer transfer TO other institutions... to them, yes:( This by a bank who claims to honor and serve veterans! They also pay less interest than many other banks, such...
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Product
Usaa Banking Service
#955605
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Usaa Banking Service Review

#1001756
1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Usaa Banking Service Review

#823146
1.8
Details
USAA. Was a very good bank, their service is now horrible. I have been with them 43 years. The decline has been ongoing for the past five years. My advice to anyone considering usaa is go to a credit union, if that is not an option use a local or regional bank. In any case avoid USAA
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USAA is not for the Military Service Member like they say they are! After I retired after 24 years of honorable service I struggled horribly USAA was not supportive, nor did they provide one bit of financial assistance to me. I kept them abreast weekly of my financial...
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1.0
Product
Usaa Banking Service
#954464
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After banking with USAA for more than 20 years, first couple of years never had any problems or issues at all. I don't know what is going on with them lately. Very disappointed. Their services are not great lately. There is absolutely no appreciation for their...
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1.4
Product
Usaa Banking Service
I liked
  • How usaa used to operate and care for its members
I didn't like
  • Customer service
#949400
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I deposit substantial amount of money into my account and transfer between family.My son just made a deposit into a joint account and they decided to hold everything but $200.00 I explained to them and still the service was so bad. not worth the trouble with this bank...
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1.0
Product
Usaa Banking Service
#925707
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USAA sucks, when i noticed fraud i reported it to them, the next day when i called to check on my account they said "we are exercising our right NOT to do business with you" Instead of working with me they are working against me. They are holding my direct deposit from...
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Anonymous
Les

I had fruad on my account as well back in August and they said I was at fault for the fruad because I had to have shared my account info. I told them how did I share my acco...

Anonymous
Anonymous

Please remove the picture of your precious child from the internet. I hope you have some resolution to your issue, its not fair this is happening to you after serving your cou...

1.0
Product
Usaa Banking Service
I didn't like
  • Customer service
  • Practices
#915285
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If you put in your wrong pin number they will deny you access to your money in your bank account and will not let you even speak to anybody at the whole company.Process to undo that is 24 to 48 hours and you have to find your original Social Security card. Yes they...
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Anonymous
Anonymous

How else would you have them protect your PIN from various crooks who are trying to steal your money?

1.8
Product
Usaa Banking Service
#910850
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Every week, sometimes multiple times a week, I transfer money in my USAA account from an external account. A few days ago, I made my normal external deposit into USAA. I logged into my account and there was a hold. I was never informed of the hold. And to make...
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2.3
Product
Usaa Banking Service
I liked
  • Way company was run 10 years ago
I didn't like
  • Unknowledgeable customer service
  • Spotty customer service
#894716
Reply to reviews

I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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5.0
Product
Usaa Banking Service
#870624
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