Product: Usaa Banking Service Clear all filters (52 of 52 reviews match)
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I am a first time home buyer I have been with USAA a little over 5 years the best service I had banking wise I couldn’t wait until I closed to leave a Review to prove that they were not so bad . I felt like I was apart of a family a team and customer service has always...
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1 comment
Anonymous
#935279

I went through that as an employee, and at CLOSING...USAA was asking for the SAME documents that had been faxed previously...they held my closing up because they couldn't FIND the file...are you kidding me???? Then they sold me off to GMAC (after MONTHS of propaganda on the floor about how they wouldn't DO that anymore-it was gonna stay in house, serviced in house too many problems with PHH, never again..blah, blah.

So I believed them and got the loan, and then they sold it...I couldn't believe it) Now I am with the green tree llc servicing which is the WORST.

I will NEVER, EVER, EVER use the mtg loan dept again, because it is plagued with incompetence. But then USAA is much different these days...oh, right they are worse than they use to be.

Review
#412968 Review #412968 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA in Weatherford, Texas - Worst customer service in history!

USAA neglected repeatedly to put my auto insurance on auto-draft thus leading to them saying my payment was never received. Then they say they want payment in full for my 6 month policy. So I drop them like a bad habit and move on to a company that actually cares about it's customers (Progressive) now USAA says I am locked out of my accounts because they want money for the insurance policy. That is the most ridiculous thing I have ever heard. There screw up and now I can't use my online banking? I remember a time where USAA was the most customer friendly bank around now I would have to say they are the worst. Every person I know says the same thing about them. I have not talked to one person that actually likes them anymore.
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2 comments
Anonymous
#649673

I too am locked out of my bank account and cannot use deposit mobile because I am in the process of filing bankruptcy. I find it deplorable that we are punished with iur bank account when USAA doesn't like something we do that has NOTHING to do with our bank account.

I am considering talking to my attorney about filing a lawsuit regarding thi issue. Just doesn't seem right!

Anonymous
#648799

we have usaa and in feb of 2013 direct tv took a lot of money out of our account. I was on the phone all day with usaa. I was talked down to and was told that they are there to help direct tv...by the end of the day I finally received a call and was told in a not so nice way that they will give the money back and direct tv has 60 days to supply them with a contract stating that we gave them permission to take the money out of our account...well 87 days later they did it again...mmmm 17 days pasted the 60 days....was on the phone all daya again with usaa and was told that they have a contract that was not signed and sided with direct tv....after this pay period we will be going to a different bank....oh yeah we canceled service within out allotted time with direct tv.....usaa give us our money back

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Review
#406808 Review #406808 is a subjective opinion of poster.
Service
Usaa Banking Service
Tags
  • auto insurance
I lost my wedding ring (of almost 11 years) while out for the day shopping and walking the beach. Noticed it was missing when I got home and the next day called all the places I'd been to see if it had been found and called USAA. Long story short... they have treated...
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Review
#399747 Review #399747 is a subjective opinion of poster.
Service
Usaa Banking Service
Loss
$1800
I transferred money from another account to USAA because of the fees I was getting charged from the other bank. I went through the entire online process to open an account and received an email stating I would have access to the account in 24 hours. Three days later, I...
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1 comment
Anonymous
#657374

That is total BS. I'm getting fed up with USAA.

They were great until I filed bankruptcy, then all I could get was the mobile version of the website. Now they changed their policy and I can't even deposit a check through mobile. WTF? They think I'm going to try to deposit a bogus check or something.

As for your situation they really have you by the balls.

I wouldn't send a copy of my SS card ever.

I usually won't even let doctors or employers take a photocopy. :(

Review
#384835 Review #384835 is a subjective opinion of poster.
Service
Usaa Banking Service
We chose USAA as our banking institution after moving 3 states away. We wanted to keep our original local bank for certain reasons, and USAA allows you to manage other banks and transfer money through their website. We were excited about the opportunity, but didn't...
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26 comments
SpottyBumbleBee815
#1689562

I've had the same issues with deposits, and he same BS about not being able to lift holds. Not sure what benefit they get from holding funds, but it is financially damaging and seems totally random and anti-customer behaviour.

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Review
#378706 Review #378706 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA in Plainsboro Center, New Jersey - The bank held money that I desparately needed

I deposited a check for $4000 dollars that I desparately needed and they held a portion of the funds. They wouldn't stop processing the check or lift the hold for five days. I even tried talking to their "Executive Resolutions Team" which turned out to be another person that just wasn't willing to help me. Had I known that they would have held my money, I would never have depsoited it with them. I'll just tell everyone that ever asks about military banking to never go through USAA. Congratulations USAA. I talk to a lot of people every year. Tootles.
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2 comments
Anonymous
#634563

Its common to hold checks. Just because you have the "I Want it now" Mentality, doesn't mean its right.

Show some patience and don't put yourself into deliberate financial trouble. :roll

nikalseyn
#589685

Many decades ago I used USAA while in the military. However, customer service got so bad that I finally went elsewhere.

They are no longer the first choice of knowing military personnel. Just don't go with Bank Of America. JP Morgan Chase is good for military members.

That being said: holding checks is very common and perfectly reasonable.

The bank needs to verify that the check is good and the funds available before they give you the money. What happens if they give you $4K and it turns out the check bounces?

You would have the bank's money and they would have to take you and whomever to court to try and recoup their loss. You are wrong on this one.

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Review
#372811 Review #372811 is a subjective opinion of poster.
Service
Usaa Banking Service
Loss
$423
Been a customer of USAA since 1979. They were great to work with here and abroad. I could not have been happier with my banking situation. Retirement (1995) was seamless and the great service continued till 2010 when I lost my job; no fault of my own, the economy...
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1 comment
Anonymous
#510482

Since you are driving to the Springs can I assume you currently reside in Colorado? If that is true and if they have in fact placed your account into collections, check to see if they sent you a 30, 60, 90 day notice of your past due debt AND per Colorado law a registered letter stating your account is now in collections.

If you are in collections and did not receive that registered letter you can dispute the validity of debt with agencies who will remove the entry due to no proof.

This is not legal/financial advise and non payment on collections may result in loss of the ability to use the USAA.com website as well as receive credit from them again.

Review
#324054 Review #324054 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA in San Antonio, Texas - Prevented Fraud

I have been banking with USAA for several years. I have never had an issue with them and calling into their service line has always been a great experience. I always get a helpful representative who speaks english and is able to resolve my questions and transactions. Recently, USAA was able to identify a possible fraudulant transaction on my credit card statement and called me to verify. The representative was able to help me determine which charges were legitimate and which ones were not. From there, they were able to reverse the fraudulant transaction. I couldn't ask for more...
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1 comment
Anonymous
#445920

I work for USAA's Fraud department. Just remember - any fraudulent charges are ZERO liability! Thats why USAA is the best!

Review
#297973 Review #297973 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA's is not trustworthy

I've had people straight out lie to me, I've got different stories from talking to one department to the next, I've been hung up on, I've spent a total of about 6 hours on the phone trying to get my Credit Card and Bank Account corrected, I've had to verify accounts online twice. I do not understand how this company has any good reviews. After being with this bank for under a month it has become clear that they can not be trusted with my money. I am closing my account and cancelling the credit card I just got with them.
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1 comment
Anonymous
#343801

We can certainly understand your concern over this matter. We'd like an opportunity to review the situation prior to you moving your accounts; perhaps there is some way we can assist.

If possible, please send a brief summary of the situation, along with your member number, to us at usaasocialmedia_bank@usaa.com. We hope to hear from you soon.

Review
#261581 Review #261581 is a subjective opinion of poster.
Service
Usaa Banking Service
Loss
$20

Usaa, messed me up on banking with them.

i had banking with usaa and had an car loan also there, about 5 years ago. so i traded cars at dealer, usaa call me and said the title wasnt clear. i told the lady she needed to call dealer, were i had got my new car. it wasnt my trouble it was theres. so the next week my check from my work was on direct dep. my check goes in and i had 0 in bank, this goes on week after week with me not even writing an check on account. after 7 weeks of this, with my check going in and 1700.00 lost i closed my account.by it took me 3 months to get it closed out. i took this to my e-7 , i was in service for 20 yrs, but they done me in. i still think it was over the interest they lost on my car trade. it was to the pennie the interest on the car i had financed with them. no joke. i closed checking account finally, they didnt what to close it. just kept trying to screw me. the army couldnt help me at all. what they done was bounce the checks before money when in bank. saying i done it. no carloans or checking here
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2 comments
Anonymous
#278187

Agree with first commenter, this post doesn't make sense and jumps around terribly without cohesion. Also, since this person was in 20 years that would put them around 37 years old at least and this is the best they could come up with?

Poor grammar, spelling, flow' everything.

Also, it's *** to say that USAA took $1700 from your account over "thhe interest they lost on your car.". It's fine to be upset about a company, but please don't slander them without actual evidence of wrong doing, just what you "still think" happened.

Anonymous
#277990

This review makes no sense. You can't sell a car without clear title.

The lender does not take a loss on a car trade unless the borrower cheated them. Learn some basic grammar and then rewrite the review.

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Review
#233789 Review #233789 is a subjective opinion of poster.
Service
Usaa Banking Service