Product: Usaa Banking Service Clear all filters (57 of 57 reviews match)
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USAA in Miami, Florida - HORRIBLE CUSTOMER SERVICE- HOLDING OUR MONEY FOR THEIR BENEFIT

1.0
Details
I deposit substantial amount of money into my account and transfer between family. My son just made a deposit into a joint account and they decided to hold everything but $200.00 I explained to them and still the service was so bad. not worth the trouble with this bank Horrible customer service. Managers mean absolutely nothing for the customers and have no authority to do anything in the mean time they couldn't even say that the charges that will be incurred are going to be covered by them. I have my son in college without the ability to access his funds on the account. Uncceptable.
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Review
#925707 Review #925707 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$24000
Tags
  • Covered Not Covered
1.0
Details
USAA sucks, when i noticed fraud i reported it to them, the next day when i called to check on my account they said "we are exercising our right NOT to do business with you" Instead of working with me they are working against me. They are holding my direct deposit from...
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3 comments
Anonymous
#1215762

I had fruad on my account as well back in August and they said I was at fault for the fruad because I had to have shared my account info. I told them how did I share my account info.

My debit card was used in Atlanta and I live in Tulsa. The person deposited checks for a total of $9000 and they then withdrew the checks from my account. At zero time was a hold placed on the deposited checks and the person was able to make a POS purchase for $2400 and 3 atm withdraws from my account for $800 each.

They made the withdraws 3 times in a row and at no time was I called or freeze put on my account instead they were able to do this the next day and as soon as I noticed the activity I called and reported it and then USAA turned around and made me a victim of the bank. Please people don't do business with these crooks.

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Review
#915285 Review #915285 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
  • Practices
Reason of review
veteran homeless with 4 year old daughter due to direct deposit being held hostage
Loss
$3000
Preferred solution
Full refund

Usaa - Banking Service Review from Greenwood, Indiana

1.8
Details
If you put in your wrong pin number they will deny you access to your money in your bank account and will not let you even speak to anybody at the whole company. Process to undo that is 24 to 48 hours and you have to find your original Social Security card. Yes they won't even allow you to make a deposit or get any of your cash. They treat their 30 year members like criminals when they are the criminals holding your money.
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1 comment
Anonymous
#1207260

How else would you have them protect your PIN from various crooks who are trying to steal your money?

Review
#910850 Review #910850 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

USAA - Hold on Funds

2.3
Details
Every week, sometimes multiple times a week, I transfer money in my USAA account from an external account. A few days ago, I made my normal external deposit into USAA. I logged into my account and there was a hold. I was never informed of the hold. And to make matters worse, the hold is for 9 days (more than 5 business days). I have about 6 accounts with USAA. All my accounts are in good standing, three accounts are savings. Representative told me to transfer money from savings into my checking if I were concerned about a check bouncing. USAA's service and products have gone down. I'm done. I keep most of my deposits at a local branch where I live. I think I will keep it that way. USAA has lost a big chunk of my business. I expect this from Bank of America or Wells Fargo, not USAA!
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Review
#894716 Review #894716 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Way company was run 10 years ago
Cons
  • Unknowledgeable customer service
  • Spotty customer service
Reason of review
Shady business practice
Preferred solution
Let the company propose a solution
Tags
  • Unacceptable Business Practice
5.0
Details
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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Review
#870624 Review #870624 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
All of the above

Usaa Banking Service Review

1.0
Details
I have had a dispute for my check acct filed for 8days . I still have not received the funds back into my acct. I have called several times to get info only to be hung up on...bumped from dept to dept. ..been put on hold for 30 min or more...calls have been dropped. When you finally get a human they cannot/willnot help..then you get a dept lead...who cant help..then I was told a manager will call and fix everything....that was over 48 hours ago. I have been charged yesterday 59.00 in fees by usaa for stop pays that I did not auth. And I have no idea what or who is being stopped. The disputes are legit . It was suppose to take 3-5 days...it is now going on 9days.I have been banned from usaa fb page for commenting on other customers concerns that are like mine. After paying my bills from paycheck money i dont have any money for groceries...gas for work ect. I have another new charge from expedia that was taken out of my acct that was a error ftom expedia...my husband was trying to get that fixed friday snd he was on hold during his lunch break so long after speaking to someone he could not finish process. I tried to get all this cleared up on sat. Before usaa closed and of course my call was dropped and could not get anything resolved. We are not talking 5bucks we are talking close to 500.00 . I need someone to fix this...someone who can asap. I have . Tried everything humanly possible to get help. This is wrong. It is criminal. Most of their customers are vets..because that is what they advertise. Usaa bases their business on protecting vets. That is not happening.
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Review
#835585 Review #835585 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Someone tried to open credit in my name through a USAA bank account. USAA DID stop the transaction before they lost any money (not my money). They NEVER notified me. I found out by my credit protection company. As I tried to resolve the matter completely, I was...
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1 comment
Anonymous
#1172123

More lies about USAA. One of the two top companies by independent evaluations. Are you a disgruntled former employee?

Review
#830360 Review #830360 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Service - fraud protection
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I have been a USAA member most of my life. I recently tried to purchase a vehicle, and was told I'd save $2k if I used my USAA discount. I flew to another state, as that's where the car I wanted was, to buy the car. I got there, only to find out that USAA locked me...
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1 comment
Anonymous
#1155907

Laguna Beach, I cannot get into my account for the past 8 years. You know why?

Because more than 20 years ago, I got divorced. Part of the divorce settlement was that my ex was supposed to pay off the credit card (a couple of grand). She didn't, and 8 years ago, she filed bankruptcy.

So then *I* got locked out of my account. Mind you, this is all for a debt that occurred back in the early 1990s.

Review
#829208 Review #829208 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
USAA Bank has been a nice company to bank with until recently. Their service policies have changed recently due to alleged increases in "fraud" activity. This includes accusing a long-time (20 yrs) USAA member that he is committing fraud on his own account. When it...
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2 comments
Anonymous
#1467576

Same ridiculous nonpayment if claim after almost 2 months. Violated AR state law of 45 days to pay or deny claim with cause in writing to consumer.

Worst investigator and claims responsevandbattitude possible.

After they took paint chips and verified a vehicle hit and ran, still nothing.Reported them to AR insurance commissioner. They keep taking my premiums though.

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Review
#828040 Review #828040 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
ALL OF THE ABOVE
Loss
$8000
Preferred solution
USAA acknowledge that it has bad banking services and policies and is losing customers because of it.

Usaa Banking Service Review

1.8
Details
USAA. Was a very good bank, their service is now horrible. I have been with them 43 years. The decline has been ongoing for the past five years. My advice to anyone considering usaa is go to a credit union, if that is not an option use a local or regional bank. In any case avoid USAA
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Review
#823146 Review #823146 is a subjective opinion of poster.
Service
Usaa Banking Service