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Usaa Banking Service Review

1.0
Details
I have had a dispute for my check acct filed for 8days . I still have not received the funds back into my acct. I have called several times to get info only to be hung up on...bumped from dept to dept. ..been put on hold for 30 min or more...calls have been dropped. When you finally get a human they cannot/willnot help..then you get a dept lead...who cant help..then I was told a manager will call and fix everything....that was over 48 hours ago. I have been charged yesterday 59.00 in fees by usaa for stop pays that I did not auth. And I have no idea what or who is being stopped. The disputes are legit . It was suppose to take 3-5 days...it is now going on 9days.I have been banned from usaa fb page for commenting on other customers concerns that are like mine. After paying my bills from paycheck money i dont have any money for groceries...gas for work ect. I have another new charge from expedia that was taken out of my acct that was a error ftom expedia...my husband was trying to get that fixed friday snd he was on hold during his lunch break so long after speaking to someone he could not finish process. I tried to get all this cleared up on sat. Before usaa closed and of course my call was dropped and could not get anything resolved. We are not talking 5bucks we are talking close to 500.00 . I need someone to fix this...someone who can asap. I have . Tried everything humanly possible to get help. This is wrong. It is criminal. Most of their customers are vets..because that is what they advertise. Usaa bases their business on protecting vets. That is not happening.
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Review
#835585 Review #835585 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Someone tried to open credit in my name through a USAA bank account. USAA DID stop the transaction before they lost any money (not my money). They NEVER notified me. I found out by my credit protection company. As I tried to resolve the matter completely, I was...
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1 comment
Anonymous
#1172123

More lies about USAA. One of the two top companies by independent evaluations. Are you a disgruntled former employee?

Review
#830360 Review #830360 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Service - fraud protection
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I have been a USAA member most of my life. I recently tried to purchase a vehicle, and was told I'd save $2k if I used my USAA discount. I flew to another state, as that's where the car I wanted was, to buy the car. I got there, only to find out that USAA locked me...
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1 comment
Anonymous
#1155907

Laguna Beach, I cannot get into my account for the past 8 years. You know why?

Because more than 20 years ago, I got divorced. Part of the divorce settlement was that my ex was supposed to pay off the credit card (a couple of grand). She didn't, and 8 years ago, she filed bankruptcy.

So then *I* got locked out of my account. Mind you, this is all for a debt that occurred back in the early 1990s.

Review
#829208 Review #829208 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
USAA Bank has been a nice company to bank with until recently. Their service policies have changed recently due to alleged increases in "fraud" activity. This includes accusing a long-time (20 yrs) USAA member that he is committing fraud on his own account. When it...
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2 comments
Anonymous
#1467576

Same ridiculous nonpayment if claim after almost 2 months. Violated AR state law of 45 days to pay or deny claim with cause in writing to consumer.

Worst investigator and claims responsevandbattitude possible.

After they took paint chips and verified a vehicle hit and ran, still nothing.Reported them to AR insurance commissioner. They keep taking my premiums though.

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Review
#828040 Review #828040 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
ALL OF THE ABOVE
Loss
$8000
Preferred solution
USAA acknowledge that it has bad banking services and policies and is losing customers because of it.

Usaa Banking Service Review

1.8
Details
USAA. Was a very good bank, their service is now horrible. I have been with them 43 years. The decline has been ongoing for the past five years. My advice to anyone considering usaa is go to a credit union, if that is not an option use a local or regional bank. In any case avoid USAA
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Review
#823146 Review #823146 is a subjective opinion of poster.
Service
Usaa Banking Service
I wish I would have seen your complaint before I started the loan process with USAA but like you, I didn't even consider that USAA would provide such horrible service. I have been using USAA for 15 years for ALL of my banking and insurance needs but I am seriously...
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Review
#612294 Review #612294 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
I signed up 3 years ago with USAA and found them to be a super hassle. I had to open a banking account just to receive coverage. The customer service was poor after opening these accounts. and the coverage was not as good as what I already had. Since then, I have made...
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Review
#609125 Review #609125 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service
1.0
Details
I was in a bad situation and someone I thought I could trust got into my car, stole my debit cards and put my account in the red. I called and reported it but they said it was my responsibility to bring my account positive and all they could do was send another debit...
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Review
#582064 Review #582064 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Lied too
  • Being treated like a criminal
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution

USAA fails miserably on multiple fronts

​I used to brag about USAA as my insurance provider. Now I actively campaign against them. I will try to keep this short. I applied for a mortgage and paid for an interest rate "lock". When the time came for closing, the interest rate for the loan went up 3/8 of a % point. When I asked USAA about it, they said that mortgage rates had gone up. I worked at Fannie Mae at the time, and I KNOW that they went down. Good-bye to USAA banking. ​I was hit by another car, and USAA did next-to-nothing to help with the claim. After weeks of trying to get hold of the right person at USAA, I contacted the other driver's insurance company. They said that the had a check for USAA, that they had told USAA about it 6 weeks ago, and that USAA would not even tell them where to send the check! After all of that USAA nearly doubled MY insurance rates - for 3 years. I asked why, and they said that insurance rates had gone up in northern VA. I asked others who insured with USAA, and they said that their rates had not gone up. After 3 years, my rates went back down again. I asked USAA why they went down, and they said that the accident of 3 years ago had been charged to me!! Good-bye to USAA auto insurance. ​I had a pipe burst in my house, flooding the kitchen and basement. USAA said that they were closed for the 3-day weekend, and to call them back on Tuesday. I fixed the pipe myself, and their clean-up crew came out on Tuesday to clean up and dry up. That was the last good thing that happened. USAA sent a check to me for $5000, made out to a contractor. The contractor told me to pay them up front. I said "no. The check indicates that I should give it to you when the work is done." The contractor never returned calls after that. I spent 4 weeks calling them and USAA - neither of whom returned my calls. So I did the work myself. I told USAA about it, and they re-issued the check to me..... for $2500. I asked why it was lower, and they said "because you are not a GC". I was livid. USAA screwed up by the numbers, obliged me to spend 60 hours repairing the work, and then rewarded themselves for such horrid service?!?!? I have stopped using them altogether, and actively campaign against them when/where I can.
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3 comments
Anonymous
#828828

Too many reports to be credible. Are you a disgruntled ex-employee?

This is over the top and thus must be false.

Get a life. No, I do not work for USAA and have no connection to them.

Anonymous
#831570
@pulltype

Pulltype, I can assure you that after 17yrs with USAA I cancelled my auto policy with them today and is moving my direct deposit, investments and all other insurance as soon as I can get it accomplished. I have spoken with a few friends that have been with them for more than 15yrs and a few have left within the past 6 months.

My complaint is below. I have only dealt with them as a customer never worked for them nor did they deny me approval for a loan.

USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they apologized and back dated my policy and gave me a letter explaining the mess up.

I spent almost 2 hrs at DMV 3 days after getting out the hospital to get this issue resolved. I did cancel my policy with USAA after 17yrs of having them once I found a policy 2 days later. In April I discovered that my daughter's car that I purchased and called USAA in Jan 2014

to add was not added because they failed to do the final processing. They are on a roll messing their customers over lately.

Do you know they sent a bill for the two months they didn't provide me coverage?

The explanation is they would have covered any accidents had it occurred so they are owed that amount. Am I crazy for thinking no way I am paying?

Donna

Anonymous
#831592
@Donna

They backdated your policy. They are covering you for the time you believe you had no coverage.

They have verified with the letter that you would have been covered had you had a loss. This is what saved you from a continuation of a suspended license and high fines. You owe for the time you are being provided coverage. This is a simple concept.

I can't believe you want them to cover you and for free. Seriously?

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Review
#499215 Review #499215 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA is a loan shark to veterans

Due to VA withholding my disability benefits I was unable to keep up with my USAA car loan and insurance. I informed USAA in first week of Dec when I will be able to start and catch up on payments. the next week the towed my car and locked my out of my online banking account limiting my access to mobile only. Fastforward to Jan, i had to move from San Marcos to San Antonio to stay with friends because I lost my apt. I called USAA about getting tools and equipment from my car only to get the run around but the Debt Collection Office. The (unknown female) wanted me to pay the full amount of what I own on my loan. No payments. I told that was not going to happen and that I can only do payment pays and she was reluctant to give me the information that I needed and in informed me that my car was sold. I called again the follow month, February, to talk about paying off my debt with USAA and to lift the access restrictions to my account. Again, unknown female, refused to except a payment pay, refused to lift any restrictions on my account and told me that the access I had on my mobile phone (app) had all the features of the website. She refused to listen to my reasons to why I need a payment option and told me "we all have problems" and stonewalled me from speaking to anyone else. In the months that passed I have not been about update my address with USAA over the phone nor use any of the feature site products. The normal customer service run into account code errors and are unable to help me. Sister site products like USAA secure card applications have to be mailed to me and go to the old address taking weeks to months to find me. And mail notices like the information that I could in fact get a payment plan to pay my debt didn't find me until 3 months after the face. The very month of February when I called. All of my information has been forward to debt collectors when we could of settled this in January. This debt has been post to my credit report and if I do pay the collectors USAA losses will show up on my tax returns causing me to pay the IRS the same lump sum difference all at once. This was a purposeful targeted act. No where on the mobile app did this information show up. Past debts like USAA car insurance (which I paid off in February) still shows up as unpaid. This is beyond wrong and its time USAA be held accountable for its actions.
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3 comments
victorywealth225
#720516

Hi,

If you are interested to work as an online accountant get back to me for more information.

judithbabcock905@gmail.com

Regards,

Anonymous
#698547

Bottom line here: you stopped your car payments and car repo was next. What did you expect?

Anonymous
#769003
@pulltype

Bottom line is, you are a paid usaa troll pulltype. I on the other hand, troll anything usaa, because they suck.

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Review
#438723 Review #438723 is a subjective opinion of poster.
Service
Usaa Banking Service