Product: Usaa Auto Loan Clear all filters (20 of 20 reviews match)
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0 comments
1.0
Details
Where do I start? USAA has definitely gone down. I used to be an employee about 12 or so years ago and initially established my membership that way. I had to file Ch 7 bk back in 2005 due to unforeseen issues. Nevertheless, I included a credit card and a car loan from...
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Author
Location
Goodyear, Arizona
Service
Usaa Auto Loan
Reason of review
Pricing issue
Review #950569 is a subjective opinion of poster.
0 comments

USAA - Outstanding Company!

4.9
Details
We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
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Author
Service
Usaa Auto Loan
Reason of review
Good customer service
Review #945334 is a subjective opinion of poster.
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Usaa - Auto Loan Review from Oakland, California

1.0
Details
USAA is very corrupt. Nothing they do to screw people out of money is an accident. In my case they paid me thr full Diminished Value I submitted in a compehensive report. In excess of $3000. Yer these theives stopped payment oncthe check telling me it wad a mistake. That now I need to submit more informstion. Sadly they lie verbally with impunity. Their low paid opetators teadva script all dedigned to frustrate and make people give up. My advise is never speak to them on the phone. Insist all communication be in writing and put that in writing. Once you move the claim to a paer trail it is harder for them to cheat you. However their letters are deliberatrly vague and ambiguous. Read each word exactly as written and do not infer anything. Whichever position you take to their vague responses they will challenge. So if they *** fo not accept the offer and demand to arbitrate and report them to your state insurance regulators. Sadly our bank and insurance industries are rife with corruption assumobg it just costs all of us too much time and money to challenge them But thier weekness is they hire dumb people and they hate the states pokibg into their bad behavior. If you are convicted to not being bullied by corporate *** then go through the process to challenge. They are not the final word on their own horrible behavior.
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Author
Location
Oakland, California
Service
Usaa Auto Loan
Reason of review
Not as described/ advertised
Review #913088 is a subjective opinion of poster.
0 comments
1.2
Details
I had been with USAA for over 10 plus years. The last three years they have taken a nose dive. I have removed all my business from them, ie: checking, savings, credit card, and finally my auto loan. The auto loan was the final straw. I had previously set up automatic...
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Author
Location
Newport News, Virginia
Service
Usaa Auto Loan
Review #825487 is a subjective opinion of poster.
4 comments
2.3
Details
I - and my entire family - have been a member of USAA since 1990. We depend on the services provided by USAA for nearly everything that is offered. Now, my oldest son, a 26 year old former Marine and current college student, has been completely screwed over by the...
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Anonymous
#1684838

USAA has turned commercial and greedy. "They no longer care about veterans

Author
Location
San Diego, California
Service
Usaa Auto Loan
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$1400
Preferred solution
Let the company propose a solution
Tags
Review #823677 is a subjective opinion of poster.
0 comments
We have over $35,000 in USAA.My husband and I applied for a $20,000 car loan and we were rejected. Why?....because he went thru a horrible divorce 6 years ago and had to declare bankruptcy. They only looked at the one thing and rejected us. Never mind his credit score...
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Author
Location
San Juan Capistrano, California
Service
Usaa Auto Loan
Reason of review
Poor customer service
Review #791543 is a subjective opinion of poster.
0 comments
I am very dissatisfied with the service that I received from USAA's auto loan team yesterday as I have never experienced such service from USAA before. I called USAA said auto loan and an existing application. I was then prompted to enter in my member id or ss # (and I...
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Author
Location
Middletown, Maryland
Service
Usaa Auto Loan
Reason of review
Poor customer service
Review #780596 is a subjective opinion of poster.
0 comments
USAA changed my auto rates, locked me out of the acct for over 1 yr, will not release my original auto loan documents, credit cars or banking statements.I have no ideal what I am charged, interest rates, etc. They called me 271 in 3 months to harass me. I am filing...
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Author
Location
Southport, North Carolina
Service
Usaa Auto Loan
Cons
  • Did not resove issue
  • Horrible customer service
Reason of review
loan documents
Preferred solution
copies of all my loans, credit card and banking statements
Tags
  • Usaa Class Action Lawsuit
  • Usaa Locked Out Of Account
  • Usaa Changed Auto Interest Rate
Review #727497 is a subjective opinion of poster.
2 comments
3.5
Details
Applied for an auto loan, approved for $12,500.00.Almost bought an 85 CJ8 to be shipped to me, which, according to the seller, was a "frame off restoration." The day before the sale I decided to drive 4 hours one way to check it out. It had a laundry list of issues a...
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Anonymous
#1056166

Neither car is acceptable and this is USAA's fault? Not sure where this is going, but find a normal, good car.

Author
Location
Miami, Florida
Service
Usaa Auto Loan
Pros
  • Customer service is great
Cons
  • Lack of common sense in auto buying
Reason of review
Unless the computer tells us...
Tags
  • Usaa Auto Loan
Review #725804 is a subjective opinion of poster.
2 comments
1.0
Details
I used to be impressed with USAA and thought they were the best around.However, when I recently got into a financial bind, they basically screwed me over. I was unemployed for several months and ended up filing bankruptcy on the credit card. However, I never missed a...
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Anonymous
#1202623

Yes, have too found out that you get locked out and access is denied to the full USAA website is denied once you file bankruptcy. No matter how long you have been with them or...

Author
Location
Auburndale, Florida
Service
Usaa Auto Loan
Reason of review
Problems with payment
Review #718756 is a subjective opinion of poster.