Usaa Auto Loan Reviews

2.3
(4 reviews)
Product or Service Quality
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Where do I start? USAA has definitely gone down. I used to be an employee about 12 or so years ago and initially established my membership that way. I had to file Ch 7 bk back in 2005 due to unforeseen issues. Nevertheless, I included a credit card and a car loan from USAA and did not reaffirm. When I found out recently they are including honorably discharged veterans in their membership I called to reestablish my membership last week under my...
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We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what...
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4.9
#945334
USAA is very corrupt. Nothing they do to screw people out of money is an accident. In my case they paid me thr full Diminished Value I submitted in a compehensive report. In excess of $3000. Yer these theives stopped payment oncthe check telling me it wad a mistake. That now I need to submit more informstion. Sadly they lie verbally with impunity. Their low paid opetators teadva script all dedigned to frustrate and make people give up. My advise...
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1.0
#913088
I had been with USAA for over 10 plus years. The last three years they have taken a nose dive. I have removed all my business from them, ie: checking, savings, credit card, and finally my auto loan. The auto loan was the final straw. I had previously set up automatic drafts for my auto loan payment. No issues, until March. That's when I notice that two payments were still in my account. I call, speak with a representative who seemed as confused...
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1.2
#825487
I - and my entire family - have been a member of USAA since 1990. We depend on the services provided by USAA for nearly everything that is offered. Now, my oldest son, a 26 year old former Marine and current college student, has been completely screwed over by the very institution that claims to look out for our military members. He has had his car payments (financed through USAA) set in auto-pay (from his USAA checking account) for years. On...
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2.3
I didn't like
  • Horrible customer service
#823677
We have over $35,000 in USAA. My husband and I applied for a $20,000 car loan and we were rejected. Why?....because he went thru a horrible divorce 6 years ago and had to declare bankruptcy. They only looked at the one thing and rejected us. Never mind his credit score was 735 and he has had perfect credit up to 2010 and since 2010. He has worked really hard to get his credit score up to 735 and they just rejected us. Never mind that we have...
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I am very dissatisfied with the service that I received from USAA's auto loan team yesterday as I have never experienced such service from USAA before. I called USAA said auto loan and an existing application. I was then prompted to enter in my member id or ss # (and I chose ss) and then was asked for my pin number TO HELP MY USAA AGENT SERVICE ME FASTER!!! I LITERALLY waited on the phone for 12 mins at which time a rep had answered I told her...
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#780596
USAA changed my auto rates, locked me out of the acct for over 1 yr, will not release my original auto loan documents, credit cars or banking statements. I have no ideal what I am charged, interest rates, etc. They called me 271 in 3 months to harass me. I am filing several class actions lawsuits against them. They are also stalking me on facebook, I took pictures of a rock, birds and the ocean and they entered this into evidence as I have them...
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I didn't like
  • Horrible customer service
  • Did not resove issue
#727497

Applied for an auto loan, approved for $12,500.00. Almost bought an 85 CJ8 to be shipped to me, which, according to the seller, was a "frame off restoration." The day before the sale I decided to drive 4 hours one way to check it out. It had a laundry list of issues a mile long, and I honestly believe that it would not have gone over 50 miles. I cancelled the sale, then found a Mitsubishi J53 turbo diesel for the same price, but because it's...
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3.5
I liked
  • Customer service is great
I didn't like
  • Lack of common sense in auto buying
#725804
I used to be impressed with USAA and thought they were the best around. However, when I recently got into a financial bind, they basically screwed me over. I was unemployed for several months and ended up filing bankruptcy on the credit card. However, I never missed a payment on my car loan and reaffirmed the debt with them. Instead of being professional, they have blocked my car loan so I can't access any information, they listed it as included...
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1.0
#718756