Product: Usaa Auto Loan Clear all filters (20 of 20 reviews match)
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1.3
Details
Paid off my car loan and called USAA to make sure the next automatic payment would not be taken out and was reassured that it wouldn't be taken out. Turns out it was taken out of my bank account. Called the next day to customer service and was told it would be back in...
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Review
#1586385 Review #1586385 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Problems with payment
I’ve been with United Services Automobile Association (USAA) for 25 years for auto insurance, home insurance and banking. I have financed at least five vehicles with USAA and have paid each of them off at least one year earlier than contracted and was never late on one...
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1 comment
Anonymous
#1693752

Try your credit union for auto financing.

Review
#1545287 Review #1545287 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service
Preferred solution
treat customers equally

USAA thinks customers are stupid

USAA has adopted the usual attitude toward customers. They seem to think we are all stupid. One guy, in particular who claims to work in the CEOs office just flat out lies about what has been said and when challenged gets defensive. Asks if you are recording the call and if you answer in the affirmative - hangs up. Of course they tell you right up front that they are recording you. Usual corporate double standard. If you have a recording you can prove what they said and they can't stand that. One of the things I was told is that the county clerks office didn't know what they were doing - really. The county clerk found that statement very interesting.
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Review
#1541156 Review #1541156 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service

USAA - Auto loan bad service

3.4
Details
I have been with USAA for over 20 years, and have had many loans with them. I wanted to use them for the new car I just bought, but the rate they offered me was high. I have an 830+ credit score and a lot of money in their bank. The dealer and Navy Fed gave me a much better rate. I called USAA to discuss the loan rate, but they said that the rate was set by a computer and that they could not change it. USAA, bad service!
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Review
#1524305 Review #1524305 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service
I've been a customer of USAA for 16 years. After my vehicle was totaled by an uninsured motorist, I'm required to put $100 down for a rental, mind you they don't have ONE that the $30/ day will cover so I am responsible for daily taxes, they gave my half what my car...
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1 comment
Anonymous
#1657212

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i now record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the ***

Review
#1436540 Review #1436540 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
the 15th of the month they took out my car payment on automatic payment schedule. Called them and they said they had to make sure a Major car dealer that had taken custody of the vehicle. Was going to actually pay them. Called usaa and they acknowledged the payment...
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Review
#1429985 Review #1429985 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Problems with payment
Loss
$254
Preferred solution
Full refund

Disappointed in USAA

I have no credit history so I applied with a co applicant for an auto loan the car price was 10950 dollars and they were be able to give 8000 have to put 3000 of my money and my co applicant credit score is 695 and they charge 14 percent interest rate I expected lower but also they were tedious on documents and all that!!! Disappointed in USAA I followed my commander and NCO advice and higher interest rate they gave so once again disappointed and probably the first and last time ask for a auto loan.
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Review
#1426547 Review #1426547 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Pricing issue
I have been a USAA customer for 17 years, until my car was totaled by a teenager running a stop sign. Since that moment, USAA assessed more fees on my car loan final balance, and didn't disclose accurately the payoff balance. They also pulled my credit twice, affecting...
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Review
#1111784 Review #1111784 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.0
Details
I applied for an auto loan with them I have my homeowners, auto insurance, and a credit card with this company. I have never been late not once. I know they have a right to deny you credit but I also feel that my being a longtime member and always on time should be...
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1 comment
Anonymous
#1327720

Credit decisions are based on your credit reports and credit score. Nothing to do with your past membership. Check your credit report for errors.

Review
#1045500 Review #1045500 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Twilight Zone policies !

An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was approved because the name on the title was different. Same seller, same vehicle, same everything except the actual name. Another hour of my day. Congratulations, your loan is approved a second time ! Twilight Zone part, my credit worthiness, in just twelve hours had gone down so much that my new loan would cost me $600 more in interest. USAA did a hard pull on my credit twice in twelve hours, this apparently caused my credit score to change enough to justify a higher interest rate. Even more Twilight Zone, not their fault, to bad, so sad, take it or leave it, all said very nicely. Now, I am mad because I feel cheated ! Went to Navy Federal Credit Union for the loan. Cancelled my car insurance, cancelled my homeowners insurance, cancelled my direct deposit to USAA. I realized, if I ever had an insurance claim I would have to deal with USAA policies.
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Review
#1013564 Review #1013564 is a subjective opinion of poster.
Service
Usaa Auto Loan
Pros
  • Very polite customer service agents shackelled
  • Very polite customer service
Cons
  • Psudo
Reason of review
Poor customer service
Loss
$600
Preferred solution
Opportunity to resolve the issue was yesterday, I've moved on.