Manufacturer: Usaa Category: Loans Clear all filters (10 of 10 reviews match)
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Where do I start? USAA has definitely gone down. I used to be an employee about 12 or so years ago and initially established my membership that way. I had to file Ch 7 bk back in 2005 due to unforeseen issues. Nevertheless, I included a credit card and a car loan from...
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We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are...
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4.9
#945334
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USAA is very corrupt. Nothing they do to screw people out of money is an accident. In my case they paid me thr full Diminished Value I submitted in a compehensive report. In excess of $3000. Yer these theives stopped payment oncthe check telling me it wad a mistake....
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I had been with USAA for over 10 plus years. The last three years they have taken a nose dive. I have removed all my business from them, ie: checking, savings, credit card, and finally my auto loan. The auto loan was the final straw. I had previously set up automatic...
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I - and my entire family - have been a member of USAA since 1990. We depend on the services provided by USAA for nearly everything that is offered. Now, my oldest son, a 26 year old former Marine and current college student, has been completely screwed over by the...
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Anonymous

Anonymous This also happened to me and they said the same thing to me. The only thing that is different is they did not repo my car. I've been a member for 17 years and the customer se...

Anonymous

Anonymous Do you honestly believe that neglecting your financial responsibilities is somehow the fault of the financial institution? Really? He doesn't reconcile his bank statement? Whe...

2.3
I didn't like
  • Horrible customer service
#823677
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We have over $35,000 in USAA.My husband and I applied for a $20,000 car loan and we were rejected. Why?....because he went thru a horrible divorce 6 years ago and had to declare bankruptcy. They only looked at the one thing and rejected us. Never mind his credit score...
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I am very dissatisfied with the service that I received from USAA's auto loan team yesterday as I have never experienced such service from USAA before. I called USAA said auto loan and an existing application. I was then prompted to enter in my member id or ss # (and I...
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USAA changed my auto rates, locked me out of the acct for over 1 yr, will not release my original auto loan documents, credit cars or banking statements.I have no ideal what I am charged, interest rates, etc. They called me 271 in 3 months to harass me. I am filing...
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I didn't like
  • Did not resove issue
  • Horrible customer service
#727497
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Applied for an auto loan, approved for $12,500.00.Almost bought an 85 CJ8 to be shipped to me, which, according to the seller, was a "frame off restoration." The day before the sale I decided to drive 4 hours one way to check it out. It had a laundry list of issues a...
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Anonymous

Anonymous Neither car is acceptable and this is USAA's fault? Not sure where this is going, but find a normal, good car.

3.5
I liked
  • Customer service is great
I didn't like
  • Lack of common sense in auto buying
#725804
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I used to be impressed with USAA and thought they were the best around.However, when I recently got into a financial bind, they basically screwed me over. I was unemployed for several months and ended up filing bankruptcy on the credit card. However, I never missed a...
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Anonymous

1gr8tgranny Yes, have too found out that you get locked out and access is denied to the full USAA website is denied once you file bankruptcy. No matter how long you have been with them or...

Anonymous

Anonymous Repeated post. If you declared bankruptcy for a credit card, you were given very bad and costly advice. Banks will not be interested in working with or talking to any bankru...