Product: Usaa Auto Insurance Clear all filters (202 of 202 reviews match)
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3.6
Details
After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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Review
#1516188 Review #1516188 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
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1 comment
BrainyHumpbackWhale
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " T...

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund
USAA got me to chance companies with there care and concern for veterans and a good fair cost for auto and home insurance. Now I have been told because of my age and my car is three years old. I have had increases in cost way more than expected. I feel they only care...
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1 comment
RipeGreyReefShark741
#1664310

So happy to know I am not the only one who feel this way about these evil people. Horrible institution! They turn their backs on military and veterans more than any organizati...

Review
#1487345 Review #1487345 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
After reading other reviews, I am not the only person that feels as if they were treated unfairly! I have been a loyal customer of USAA for over 20 years. I was made to feel like having to pay out of pocket for some of my repairs was my fault! I ended up paying an...
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1 comment
Anonymous
#1652925

Are you on drugs? The parts are in the contract. You would never want your company to over pay and have to raise your rates, but paying over market value for labor FOR YOU is ...

Review
#1475372 Review #1475372 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
1.9
Details
We were however covered through uninsured motorist with USAA. Long story short. I have 2 cars on my policy. They are not allowing me to remove the car that has been deemed a total loss until they close the case. They tell me I have to keep paying for it and once the...
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3 comments
Anonymous
#1657208

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march a...

Review
#1458538 Review #1458538 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Way they handle business when there is a problem
Reason of review
Problems with payment
Preferred solution
Fix my bill , receive payment for the car I no longer have, and take the Hyundai off my policy
Tags
  • Do Not Bank With Usaa
USAA has gone down hill FAST. I have had USAA for over 15 years and today was straw that broke the camels back. Time to pull all bank accounts, auto and home policies and other insurances. I had a deer hit my trailer I was pulling and destroy the gate. I called USAA...
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1 comment
Anonymous
#1635304

Sounds like the repair did not meet the deductible.

Review
#1454550 Review #1454550 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Not as described/ advertised
1.0
Details
Disgusted with USAA first they screwed us over on an accident. Had us get a quote to fix car, we get work done and they tell us after it went to underwriting we weren’t getting our original amount paid for after work was already done! New policy is when you call they...
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Review
#1443432 Review #1443432 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
1.0
Details
called to pay my bill. Gal on phone inputted wrong date, my card got declined. called my bank, they said no issue, but date was inputted incorrectly. Called back usaa, got a automated program and entered everything, the system could not understand YES and kicked me off...
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4 comments
AccomplishedTortoise
#1624994

I had found out recently. My understanding in the year of 2014 of May that the banking products such as USAA Military Affiliate credit cards was not open to just to anyone to ...

Review
#1439867 Review #1439867 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Anything or anybody joshua was good
Reason of review
Problems with payment

USAA - Totaled Toad value

3.9
Details
The tow bar bracket and lighting harness on a 4 wheels down towed vehicle totaled in an accident has a value of $0 per USAA. My recommendation is that if you tow a vehicle 4 wheels down - check your insurance to see that your towing package is covered with some value. My replacement vehicle cost $1000+ to have the tow package installed. And if your insurance company is USAA, beware.
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Review
#1436466 Review #1436466 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Speed of processing insurance claim
Cons
  • Totally unfair claims people
  • Lack of discretion in handling unusual claim
Reason of review
insurance reimbursement
Loss
$1000
Preferred solution
Full refund

USAA - Downhill experience

First of all when we had an accident due to someone else's fault (who was also insured with USAA) the adjuster I talked to was horrible and said the most unbelievable things. I was just in shock that he was supposed to be on our team and yet he said things that were unbelievable about a situation he didn't witness or know anything about. I mean he even commented about the lighting of the area and he lives in another part of the country so how would he know this. I recently found out that if you sign up for insurance with USAA today - the premiums are very high compared to others that already have USAA. Time to move on from this company and all the promises of taking care of military families.
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Review
#1428047 Review #1428047 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service