USAA - Hit and Run Total All Vehicles

3.3
Details
All three of my vehicles total loss due to hit and run driver. USAA claims they cant do anything to help until they get police report to confirm which is against state and case law; furthermore, they offer zero medical assistance for injury until confirmation of police report saying driver has no insurance. IT IS A HIT AND RUN!!!! Customers of USAA should be priority first just as our Supreme Court has ruled. Apparently I am being pushed up to the Executive Escalation Department and there may be hope with Madalyn as she has concurred with this decision that was initially made negligently and then continued to be done in bad faith. I wasn’t getting returned calls, combative adjuster, grossly undervalued cost comparable analysis that I even had to help provide. USAA has a chance to make my situation right so I will be back to report!
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3 comments
Anonymous
#1750844

They just offered a settlement that reassures Bad Faith. Looks like I may need an attorney since I have given them ample opportunity.

I will send a letter of Demand to USAA and then see what happens regarding my proposal of settlement. I pray they do what is right and we can avoid a tort or civil lawsuit that will cost them a LOT more in the long run

Anonymous
#1746774

So, get them the police report!

Anonymous
#1750842
@PissedConsumer1746774

Way ahead of your anonymous comment. This is just bad faith

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ID
#1650221 Review #1650221 is a subjective opinion of poster.
Location
Gulfport, Mississippi
Service
Usaa Auto Insurance
1.7
Details
My husband and I bought new cars. We were suggested by USAA policy to buy the New Car Replacement Value insurance for our new expensive cars. We were told by numerous USAA reps that the ncr will be the value of the car - depreciation plus 25%. So after many questions...
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1 comment
Machele
#1738094

This is a good, albeit terrible lesson for you and others to learn nowadays: never, ever trust or believe what is said by the people of any organization concerning what is and what is not covered, etc. Their objective is to sell you something and the actual facts don't matter as long as you believe them and they make the sale.

As someone said "trust, but verify." Always read the contract and/or the materials furnished to you via your policy or warranty---not the sales pitch. You might also now consider exploring other insurance companies. Get some quotes from a couple or three other companies for the future.

Just because USAA caters to military personnel doesn't mean they really take care of you better than other companies. Just saying.

ID
#1634757 Review #1634757 is a subjective opinion of poster.
Location
San Antonio North, Texas
Service
Usaa Auto Insurance
Pros
  • Dislike usaa
Cons
  • Lack of understanding
Reason of review
Not as described/ advertised
Preferred solution
Pay as advised from the beginning.

USAA - I was grossly OVERCHARGED for auto insurance policy from the I intial START !

Been waiting for a response! Have not heard a word since filing an online complaint! They credited the overcharged amount on my auto policy for last two months ($500) but have not responded to my request to credit the policy back to the beginning. I have 4 cars, two being driven and two garaged! I told thiis when THEY wrote up my policy! I also told them, I was almost 70 yrs. old, was treating for bladder cancer, and had a few other serious health problems. Said from time to time, I have been a USAA customer starting 1986/7! Also said, I would rely on them to do things with my best interests at heart!, since I am very sick now, and NOT giving the creation of auto policies, the level of attention, they level lof attention they require! The USAA Agent who Adjusted earnings my policy from $344. per month, to $185., about what it sh ou uld be, is the ONLY PERSON WHO HELPED ME! They charged me full price for the two cars that are garaged! NOT FAIR!! I WAS CHEATED! i asked them to provide me with a "reasonable accomodation" set out by federal government & written LAW (1980) SET OUT FOR SENIORS & DISABLED PERSONS. I FIT BOTH CATEGORIES! NEED TO HAVE POLICY CHANGES AND OVERCHARGED AMOUNTS CREDITED BACK TO START OF THIS ACCOUNT! ROUGHLY ANOUT $50]. FOR EVERY 2 MOS OF POLICY EXISTENCE! THE USAA AGENT WHO HELPED ME FIGURE OUT THE OVERPAID AMOUNT SAID IT CAME TO $500. FOR EVERY 2 MONTHS OF POLICY EXISTENCE, STARTING FROM "BEGINNING" OF POLICY!. HHE GAVE ME TWO MONTHS CREDIT ONLY! I AM ELDERLY, DISABLED, & RETIRED! I CAN NOT AFFORD TO SWALLOW UP, OR TOLERATE MISTAKES MADE BY A HUGE INSURANCE COMPANY! PLEASE HELP WITH THIS, I DO NOT WANT TO FIGHT!
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ID
#1632380 Review #1632380 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Usaa Auto Insurance
Reason of review
Pricing issue

USAA - *** Poor Service

1.0
Details
My vehicle was side swiped and I turned the claim in. Well lets just say it took forever for them to contact me. And when they contacted me they wanted me to drive almost an hour from my home to a body shop that is a Usaa repair center. Nope, told them no when I have an auto body shop with in five minutes from my house. Ohhh wait it gets better. Now they want me to take pictures of the whole car and damaged area's so they can give me a quote. WTF, you can't give a correct quote on damage and repairs needed just by looking at a picture. So then they send me a quote with in 2 hours and it so low that when they take my deductible I couldn't buy a snickers bar. Then they direct deposit it into my account less the deductible and said I can take it anywhere and have to pay the deducted moneys and to have the shop file an appeal. What a bunch of crap. Ohhh did I tell you I also have rental coverage. Rent me a vehicle for two day, then I have to get an extension three additional times. Not a happy camper at this point. Usaa sends me an email stating that they could not come to an agreement on the money figure with the auto body shop, but they send them money anyways. Usaa is so screwed up. I'll be cancelling my insurance with these clowns after my repairs are made. As for them addressing me with my rank, never happened. They suck bug time. I wouldn't recommend them to a third world country.
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ID
#1632333 Review #1632333 is a subjective opinion of poster.
Location
New Kensington, Pennsylvania
Service
Usaa Auto Insurance

USAA - Fraudster and liars and cheats

1.0
Details
Ok ed a claim and then said their client did not have enough coverage so I had to pay the balance.. They are the worst auto insurance company I have ever dealt .
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ID
#1632101 Review #1632101 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Liars and cheats
  • Evil corrupt lying thieves
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

USAA - FR19 not delivered timely - Cant drive my car now

1.7
Details
USAA accidentally canceled by car insurance when we sold another vehicle, the state thinks I don't have insurance even though USAA told me they caught the error and fixed it immediately. 4 months later my registration and tags are canceled by the state. Every month I told USAA we had a problem and the state was not receiving the FR19, they did not seem to sense the need for a timely resolution to the problem. There was no way to speak with a manager. Its very disappointing they would put my family at risk for driving in violation. I've only had issue on the auto side of their business. The home side is fine.
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ID
#1629063 Review #1629063 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

USAA - 24 years and not valued

1.0
Details
USAA - 24 years and not valued
USAA - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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ID
#1626306 Review #1626306 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Old usaa
  • What they used to be
Cons
  • That the reason i left was because of pricing
  • No empathy
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
2.0
Details
So my son 22 has had 2 speeding tickets in 3 years 1-2018 and 3-2019. And one backing accident 2-18 w no0 payouts ( we handled). In 1-2019 the brakes failed on his car and it was totaled but USAA did agree w their certified mechanic that this was a manufacturing issue...
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1 comment
Anonymous
#1731427

Typical USAA. USAA will not insure me and my wife auto or home because our son is a convicted felon and lives in the same area as we do.

He has a good job is married and has a son and has been out of prison for about 10 years. My wife and I have no tickets for years and are both senior citizens.

USAA is just another insurance company and your military background means nothing to them. You should try Progressive or GEICO.

ID
#1618415 Review #1618415 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Fairly reasonable rates
Cons
  • Cancelled w no notification
  • Dismal expectations for the future with this company
  • Poor actions of claims adjusters
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30000
Preferred solution
Deliver product or service ordered

USAA - NOT MILITARY FAMILY AT ALL

1.7
Details
USAA is not that great. Shop around for other insurance policies and loans. We banked with USAA for over 10 years and It’s due to the convenience and of course falling for the taking care of Soldiers and family.
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ID
#1616379 Review #1616379 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Auto Insurance

USAA - When the Truth Hurts

2.5
Details
I've been a USAA member for almost 60 years now and have watched the company deteriorate daily. I don't like the abusive language of the original post, but his viewpoint is accurate. This company still has many good workers, but as they get sick and tired of this jerk, their service will soon suffer, too.
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ID
#1602639 Review #1602639 is a subjective opinion of poster.
Location
Montgomery, Alabama
Service
Usaa Auto Insurance
1.0
Details
On 24 June at 9pm, my daughter got a flat tire in a construction zone. She immediately called roadside assistance because it was unsafe to change the tire where the car sat. She was told 55 minutes until service would arrive. After 60 min she called USAA again and was...
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ID
#1568802 Review #1568802 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
my truck a 96 ram had the gas tank drilled so the gas theif could fill his container and let the rest pour on the ground.filing a claim was a big deal i had a 500 deductable and had thought anout gettong a tank to do it myself the cheapest one i could find was 700...
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ID
#1566017 Review #1566017 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Being exploited for corporate profits
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Let the company propose a solution
I have written to USAA about having lost my ability to use my p.w. to my account and with numerous tries to get you to help me, you have failed.As a veteran and original believer in you I have changed my mind. You want me to pay as much for my 2001 honda oddesy with...
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ID
#1553068 Review #1553068 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I was slammed by a USAA member on April 4th. My car was completely totalled and unable to drive, besides that I was trapped in my car! 2 months later they haven't even addressed what they owe me. And after denying liability, contrary to the crash report, then low...
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1 comment
Anonymous
#1699513

USAA is good for its insurance policy holder, because of the lower insurance payment. However, USAA is terrible to the client who has the accident to the USAA holder.

USAA does not pay the reasonable cost to the client, such as less rental cost, less charge on the collision center, etc. This mean that you should pay your out of the pocket money, instead of USAA money.

Please try not to have the accident with USAA policy holder. This is only way.

ID
#1550918 Review #1550918 is a subjective opinion of poster.
Service
Usaa Auto Insurance

USAA - TERRIBLE

1.8
Details
USAA withdrew a balance due on our homeowner policy (2018-2019) without any kind of prior notification. Supposedly, according to THEIR NOTES a representative spoke to someone about it in August of the previous year since we pay our homeowner policy in full and pay a monthly premium on our auto insurance. This company has definitely gone down in SERVICE to those "WHO SERVED and SACRIFICED." I will be comparing coverage and premiums with other insurance companies in the very near future.
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ID
#1546361 Review #1546361 is a subjective opinion of poster.
Location
Huntsville, Alabama
Service
Usaa Auto Insurance
Cons
  • Complete lack of customer service
  • Do not feel like a valued customer
  • Contact via phone call if theres increase in your premium
Reason of review
agent quoted incorrect yearly homeowner amount which we PAID IN FULL!!!!
Loss
$105
Preferred solution
Let the company propose a solution