Product: Usaa Auto Insurance Clear all filters (202 of 202 reviews match)
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I was slammed by a USAA member on April 4th. My car was completely totalled and unable to drive, besides that I was trapped in my car! 2 months later they haven't even addressed what they owe me. And after denying liability, contrary to the crash report, then low...
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1 comment
Anonymous
#1699513

USAA is good for its insurance policy holder, because of the lower insurance payment. However, USAA is terrible to the client who has the accident to the USAA holder. USAA doe...

Review
#1550918 Review #1550918 is a subjective opinion of poster.
Service
Usaa Auto Insurance

USAA - TERRIBLE

1.8
Details
USAA withdrew a balance due on our homeowner policy (2018-2019) without any kind of prior notification. Supposedly, according to THEIR NOTES a representative spoke to someone about it in August of the previous year since we pay our homeowner policy in full and pay a monthly premium on our auto insurance. This company has definitely gone down in SERVICE to those "WHO SERVED and SACRIFICED." I will be comparing coverage and premiums with other insurance companies in the very near future.
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Review
#1546361 Review #1546361 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Way they handle business when there is a problem
  • Do not feel like a valued customer
  • Complete lack of customer service
Reason of review
agent quoted incorrect yearly homeowner amount which we PAID IN FULL!!!!
Loss
$105
Preferred solution
Let the company propose a solution
Tags
  • Auto Pay
1.0
Details
Never had such a nightmare as with USAA. Their client ramed our car on April 2, 2019, with a total loss consequence. The agent responsible for our claim is Justin Keller tel. # 210-531-8722 ext. 79291 Since April 2nd, they lied to us all the way. And it is besides that...
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1 comment
DidacticOctopus
#1694508

I bought a second car and could not register the Car without Proof of Insurance. USAA Charged me for the 2nd Car but NEVER EVER Entered the Data into the System to allow me to...

Review
#1545750 Review #1545750 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Deliver product or service ordered

USAA - So disappointed !

I had a fender bender. I filed the incident report with police , though the other party left the scene. And she filed the claim, saying totally differently story.. and USAA bought that story, saying that I am 100 percent liable for that. I submitted my accident report to her but she didn’t read it. Instead she “kindly” gave me a lecture, “ it would have been worse if a kid had been involved.” Please stop treating me like a criminal. And I am so surprised to know that they buy stories that don’t reflect what really happened.
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Review
#1541175 Review #1541175 is a subjective opinion of poster.
Service
Usaa Auto Insurance

I love USAA

I have had USAA for about 20 years. When the hurricane hit my house in Hinesville USAA took great care of me. When I wrecked my truck USAA took care of me. My insurance rates are literally half of what GEICO and all the others wanted. USAA has always been great.
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Review
#1530158 Review #1530158 is a subjective opinion of poster.
Service
Usaa Auto Insurance

Escape from the car accidient with USAA insurance policy holder

1.0
Details
The USAA insurance policy holder damaged my parked car in the safe parking lot. The holder with 100 % responsibility gave me the claim number. I sent my car to the Porsche authorized collision center under the California law. However, the USAA technically pushed me to pay out of my pocket money to the collision center and rental car office. USAA paid the less labor charge to the collision center and less rental fee to the rental office but forced me to pay the extra money, otherwise I should wait for my car return in one month, two month, etc. Technically USAA made a few hundred dollars out of the pocket money which made the wondering to the small court claims. Do not believe the USAA for the auto claims
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Review
#1529849 Review #1529849 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Preferred solution
Full refund

USAA - They won't insure you if you use your car for charitable work

1.0
Details
Spent 45 minutes on phone trying to get a quotes for cars and home. After many, many questions and on hold 3 times he tells me they can't insure us because my wife delivers "Meals on Wheels" to elderly shut ins one time per week
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Review
#1529146 Review #1529146 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
1.0
Details
on April 3 we purchase a auto policy with a $240 down payment. The same day we canceled policy as we found it cheaper. Still no refund called and call on April 3 we purchased a auto policy with a $240 down payment. The same day we canceled policy as we found it...
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Review
#1524897 Review #1524897 is a subjective opinion of poster.
Service
Usaa Auto Insurance
1.4
Details
USAA used to be kind of a gold standard insurance company for military folks. Not anymore. It seems they have become just another faceless, money-grubbing corporation that puts greed and the bottom line over customer service and common sense. What a shame. Luckily, my...
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Review
#1521336 Review #1521336 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Can talk to live person
  • People that were there 4 years ago
Cons
  • Being exploited for corporate profits
  • Employees unwillingness to help
  • Way they handle business when there is a problem
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • dishonest
  • What Has Happened To Usaa
1.0
Details
USAA IS A JOKE! If you are hit or involved in an accident with a member of USAA, be ready to be disappointed!! Low total loss amount for my car. More than 6 weeks since claim submitted and all contact has been initiated by me. Good luck trying to get someone to answer...
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1 comment
Anonymous
#1685896

I am having the same problem I have to initiate all calls and emails I never get answered nor do they call me back. I accidentally got the person on the phone to actually talk...

Review
#1519094 Review #1519094 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality
Loss
$4000