Product: Usaa Auto Insurance Clear all filters (223 of 223 reviews match)
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USAA in Houston, Texas - Can't remember my pin number

3.8
Details
Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is nothing but frustration attempting to file my claim!
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Review
#1731434 Review #1731434 is a subjective opinion of poster.
Service
Usaa Auto Insurance

Call in and speak to an agent, they have a wealth of information and are very happy to help. I would hardly recommend USAA insurance for anybody’s needs because they are very good and I hope this is e

5.0
Details
Talk with the agent issue resolved
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Review
#1727160 Review #1727160 is a subjective opinion of poster.
Service
Usaa Auto Insurance

USAA - Stay away

1.0
Details
I was with USAA for 11 years. I hit a deer and I had to travel to Canada. My adjuster was Kansas Henderson (https://www.linkedin.com/in/kansas-henderson-3b768693). At the time I did not have an international calling plan. So I had her schedule the calls so I could use Google Voice after three times of this unprofessional not answering the scheduled calls and then no ability to get ahold of her management. I dropped USAA. Any company that would keep this kind of un professional on board is not a company I will do business with.
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Review
#1725040 Review #1725040 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Tags
  • Kansas Henderson Sucks

USAA - The commercials are garbage!!!

1.0
Details
Made a claim September 9th 2019. Usaa tried to total my car for a little fender bender, then proceeded to lose my keys, lose my car, screw up at every chance they had. Talked to the head of customer service and that *** couldnt give me one good reason why I should stay a customer. In short I feel totally let down by a company who profits off of veterans ( big shock ) and treats them like garbage!
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Review
#1724247 Review #1724247 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Attentiveness to detailed needs of customers
  • Lies
  • Poor customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • military insurance
  • Poor Company Ethics
  • whathappenedtousaa
1.2
Details
Nearly 10 years ago I mistakenly added my soon-to-be step-son on to my USAA auto insurance. He was added about 5 days prior to me actually marrying his mother. Just so happened he got in a car accident 2 days prior our marriage and he put in a claim to USAA. The...
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2 comments
Anonymous
#1783431

I agree

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Review
#1718234 Review #1718234 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Integrity and the customer service of lies and laziness
  • Accountability
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
  • usaa scam
  • Usaa Service Decline

USAA - They will do anything and punish you for their mistakes

2.0
Details
Had a wreck. They totaled the car. They have not paid and I was trying to decide my next step. Within a couple of days They then took it from the body shop WITHOUT my permission. Took/sold it to copart in another state. I had an aftermarket radio installed in the car. They will not pay for the value of the radio. Told me I could pay to have a professional remove it and they would also lower the value even though I told them I had the stock premium radio. I feel like the car was stolen as well as the radio that was a birthday gift from my wife.
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1 comment
Anonymous
#1775768

LOL...

Review
#1703879 Review #1703879 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Customer service they used to have
Cons
  • Accountability
Reason of review
Poor customer service
Loss
$1000

USAA - Bad info

1.7
Details
My daughter was hit by a USAA insured. They totaled the car. then only gave her days to get paperwork to them to get her money. The paperwork that was supposed to be overnighted took 3 days to arrive. But they demanded that she return the rental. leaving her without a ride. Didn't matter that the paperwork was late. Then they told us there was a lean on the car and that we had more hoops to jump through. Not happy with this company. I had an Esurance guy hit me 2 years ago and it was handled easily and I had all the information I needed.
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Review
#1689300 Review #1689300 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Have your people trained better and care about the job they do.

USAA - Zero representation

1.0
Details
They did not submit all of the evidence which was based on the timing of my accident photos. I was constantly ignored. I had to gather and put together all of the evidence myself. They didn't even do their own investigation. I did not receive a fair arbitration trial.
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Review
#1682589 Review #1682589 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Commercials
Cons
  • Did not resove issue
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unfair And Illegal Tactics
1.0
Details
For over 16 months I have been locked out of my account, yet no one doesn't anything to correct this. Hence I cannot see my bill. I have asked again and again to receive a paper copy but get none. The only thing I do receive is a letter of cancellation on a regular...
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1 comment
Anonymous
#1766830

Simple: use a paper bill.

Review
#1680577 Review #1680577 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

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  5. 14 reviews
USAA reviews
1.0
Details
Switched from USAA to Geiconakd saved but in the process found out they listed an at fault accident on my daughter back in 2016. No wonder iur rates seemed to almost double. She was traveling on the freeway at night and hit a BBQ pit that had fallen out of another...
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Review
#1675875 Review #1675875 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Take that at fault off my daughters driving record.