Manufacturer: Usaa Category: Auto Insurance Clear all filters (129 of 129 reviews match)
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I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
I didn't like
  • That the reason i left was because of pricing
  • Would not give me any more discounts to lower my rate
#1034477
Reply to reviews
I had Nationwide for 25 years and I thought they were treating me right, boy was I wrong. I was told by a friend that he checks his rates every year for that reason. What a shame that you can't trust these people to treat you right. All I can do is hope StateFarm doesn't fall in the same category as usaa...
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Anonymous
Anonymous

Bogus report.

I didn't like
  • Not reasonable
#1033351
Reply to reviews
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

offconsumerpissed
offconsumerpissed

Silly company! I've never understood why companies would cut people off for not paying their bills! If you are really an officer, surely you make enough money to pay your bill...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews

Usaa Auto Insurance Review

#981015
1.0
Usaa insurance defrauds Military Families and Veterans. GOOGLE USAA Class Action lawsuit.
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Usaa Auto Insurance Review

#973071
1.0
Was a 24 year member of Usaa until i made my first claim and was imediatly terminated. Then found out i had been paying a rate twice that of any other companie. I now have better coverage for half the price i was paying and includes renters insurance. Cant believe how many thousands of dollars i wasted by being a usaa member.
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Usaa Auto Insurance Review

#921391
2.7
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
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Usaa Auto Insurance Review

#907127
1.0
Hard to contact, suffered huge loss on my car after being rear ended. Acted like my car was a POS because I was getting ready to paint it and it was primered. Worst insurance company I've ever dealt with. Also tried to replace my cars parts with junkyard parts.
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USAA - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous
Soon to. E Ex USAA customer

OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27
KD27

USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unprofessional
  • Unwilling to apologize and make things right
Reply to reviews
USAA is dropping me in the middle of my deployment, which I am pretty sure is against the law, because I got into a five tiny scrapes in 5 years. No warning at all, wife is upset while trying to run the household while I am gone. They said the only way to stay on is to...
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Anonymous
Anonymous

Statistically, the average policyholder has one property damage claim every 12 years. You stated you had five within five years. You're a high risk and your premiums will be a...

offconsumerpissed
offconsumerpissed

It doesn't sound like they are dropping you as much as realizing you get into an accident every year (according to you.) They are offering to keep you on. With that said, I tr...

#985909
Reply to reviews
It's really irritating and genuinely ticks me off at how poorly this business executes its informational searches and then insists that the information is accurate when the information clearly states my EXHUSBAND'S NAME as the person involved in the accident, in his own car, which my name wasn't on and I didn't even own or have any rights to it, and wasn't even registered to me!!! How the heck is that information accurate if the information does not pertain to me or my driving record!? They acknowledge that it isn't me and then try to double, triple, and even quadruple the premiums without any explanation when renewal comes and then try and tell me, "Oh you've been in an accident."....NO!!! How many times do I have to go over this with you idiots! I HAVE NEVER BEEN IN AN ACCIDENT AND MY NAME ISN'T SO AND SO WHO WAS ACTUALLY IN THE ACCIDENT!!!! Get your *** fixed! You've lost a customer for life USAA...
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Pilote7102
Pilote7102

Sounds familiar! Sorry folks. This is the "new" USAA sold to someone who has a different attitude toward folks.

1.2
#978446
Reply to reviews
I've had Ussa for about ten years.You I've only missed 4 payments in ten years. I have auto debt as well. Well I went to print out my new insurance cards and they told me I am on a full payment plan. I asked how is this possible. You just took my payment for October on...
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USAA encountered someone trying to log into my account. According to USAA, the individual tried my username but couldn't guess the password, so they locked out the account..... not the web account (like any normal business entity would) they locked out all my access...
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1.6
I liked
  • Way company was run 10 years ago
I didn't like
  • Disrespectful customer service
#934078
Reply to reviews
I called USAA about a 20%+ rate increase for our cars and truck. Over $320 every 6 months. They said it was because of a risk assessment, f maybe for the area we live in because of crime and claims. Well I haven't had any changes on my end, and was wondering if...
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Anonymous
Anonymous

11/6/16 and still no information given by USAA as to the dramatic increase in the insurance rate. Time to go shopping.......

Anonymous
Anonymous

I just called in myself over the same issue. I'm in the Tampa, FL area and am experiencing a 23% increase year over year. I've been with USAA for 18 years and have never exper...

2.3
I liked
  • Reps looking for the reason for the price increase
I didn't like
  • Them not finding a reason for the price increase
#932896
Reply to reviews
Long time, excellent standing customer with multiple accounts, investments, and insurances. We are shopping for a new everything. Their agents lied to us over and over about funds available from a major insurance company drawn on a major bank. It caused us to have all...
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