Product: Usaa Auto Insurance Clear all filters (209 of 209 reviews match)
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2.2
Details
A deer jumped across the road and damaged my hood and grill. I had read negative reviews about USAA totaling cars and paying only a portion of the replacement value so I called first and talked with a representative. The rep assured me that I could withdraw the claim...
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Review
#1656278 Review #1656278 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • When they honored military clients
Cons
  • Did not resove issue
  • No rational answers to reasonable questions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • More About Profit Than Service

USAA in Commerce Township, Michigan - Ripped us off

1.6
Details
USAA is an expensive, over-rated rip off. We have been members for over 30 years. My daughter had her first accident. On an icy road, she slip into a pole. No exaggeration here: my premium double because, and I quote: "She is your daughter, so you and her BOTH get surcharged." Crooks. We are leaving USAA by end of this week. I don't see how they get the ratings they do. They DO NOT have a personal, caring touch for their customers. And to think, I've been with them for over 30 years, and my father in law served in the armed forces. Very sad.
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Review
#1651480 Review #1651480 is a subjective opinion of poster.
Service
Usaa Auto Insurance
3.1
Details
All three of my vehicles total loss due to hit and run driver. USAA claims they cant do anything to help until they get police report to confirm which is against state and case law; furthermore, they offer zero medical assistance for injury until confirmation of police...
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1 comment
Anonymous
#1746774

So, get them the police report!

Review
#1650221 Review #1650221 is a subjective opinion of poster.
Service
Usaa Auto Insurance
1.6
Details
My husband and I bought new cars. We were suggested by USAA policy to buy the New Car Replacement Value insurance for our new expensive cars. We were told by numerous USAA reps that the ncr will be the value of the car - depreciation plus 25%. So after many questions...
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1 comment
h.kitchener
#1738094

This is a good, albeit terrible lesson for you and others to learn nowadays: never, ever trust or believe what is said by the people of any organization concerning what is and what is not covered, etc. Their objective is to sell you something and the actual facts don't matter as long as you believe them and they make the sale.

As someone said "trust, but verify." Always read the contract and/or the materials furnished to you via your policy or warranty---not the sales pitch. You might also now consider exploring other insurance companies. Get some quotes from a couple or three other companies for the future.

Just because USAA caters to military personnel doesn't mean they really take care of you better than other companies. Just saying.

Review
#1634757 Review #1634757 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Dislike usaa
Cons
  • Lack of understanding
Reason of review
Not as described/ advertised
Preferred solution
Pay as advised from the beginning.
Said from time to time, I have been a USAA customer starting 1986/7! Also said, I would rely on them to do things with my best interests at heart!, since I am very sick now, and NOT giving the creation of auto policies, the level of attention, they level lof attention...
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Review
#1632380 Review #1632380 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
1.0
Details
My vehicle was side swiped and I turned the claim in. Well lets just say it took forever for them to contact me. And when they contacted me they wanted me to drive almost an hour from my home to a body shop that is a Usaa repair center. Nope, told them no when I have...
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Review
#1632333 Review #1632333 is a subjective opinion of poster.
Service
Usaa Auto Insurance

USAA - Fraudster and liars and cheats

1.0
Details
Ok ed a claim and then said their client did not have enough coverage so I had to pay the balance.. They are the worst auto insurance company I have ever dealt .
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Review
#1632101 Review #1632101 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Liars and cheats
  • Evil corrupt lying thieves
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

USAA - FR19 not delivered timely - Cant drive my car now

1.6
Details
USAA accidentally canceled by car insurance when we sold another vehicle, the state thinks I don't have insurance even though USAA told me they caught the error and fixed it immediately. 4 months later my registration and tags are canceled by the state. Every month I told USAA we had a problem and the state was not receiving the FR19, they did not seem to sense the need for a timely resolution to the problem. There was no way to speak with a manager. Its very disappointing they would put my family at risk for driving in violation. I've only had issue on the auto side of their business. The home side is fine.
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Review
#1629063 Review #1629063 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction

USAA - 24 years and not valued

1.0
Details
USAA - 24 years and not valued
USAA - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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Review
#1626306 Review #1626306 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Old usaa
  • What they used to be
Cons
  • No empathy
  • That the reason i left was because of pricing
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Auto insurance policy cancellation

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.8
Details
So my son 22 has had 2 speeding tickets in 3 years 1-2018 and 3-2019. And one backing accident 2-18 w no0 payouts ( we handled). In 1-2019 the brakes failed on his car and it was totaled but USAA did agree w their certified mechanic that this was a manufacturing issue...
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1 comment
Anonymous
#1731427

Typical USAA. USAA will not insure me and my wife auto or home because our son is a convicted felon and lives in the same area as we do.

He has a good job is married and has a son and has been out of prison for about 10 years. My wife and I have no tickets for years and are both senior citizens.

USAA is just another insurance company and your military background means nothing to them. You should try Progressive or GEICO.

Review
#1618415 Review #1618415 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Fairly reasonable rates
Cons
  • Cancelled w no notification
  • Inability to reason and listen to the customer
  • Poor actions of claims adjusters
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30000
Preferred solution
Deliver product or service ordered