Manufacturer: Usaa Category: Auto Insurance Clear all filters (145 of 145 reviews match)
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After 30 years its looks like time to leave USAA. It took 2 hours and 3 dropped calls just to change an automobile policy for a recent move. Since I already paid for the last full 6 month term I asked they apply to the new policy. Nope, I have to pay the full 6 month...
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1.8
Product
Usaa Auto Insurance
I liked
  • What they used to be
I didn't like
  • Declining service
#1083671
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If i was shopping for ANY service, I would NOT use USAA...I will stop my auto drafts and seek out another company to handle my needs...I have 3 cars with full coverage, 2 auto loans, and a 300k homeowner's policy with them as well as an additional flood policy....They...
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Anonymous
Anonymous

BBB ratings have really nothing to do with insurance companies. Check the AMBest rating for an insurance company.

Anonymous
Anonymous

Yet another bogus report. Get a life.

1.6
Product
Usaa Auto Insurance
I didn't like
  • Very poor business practices
#1061593
Reply to reviews
When I initially signed up for auto coverage USAA cashed my check and never issued a policy. While trying to get that resolved they were attempting to sell me more insurance instead. A couple years later I called to review my rates because they were no longer...
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Anonymous
Anonymous

Yet another bogus report.

Product
Usaa Auto Insurance
I didn't like
  • Customer service i received
#1053779
Reply to reviews

Usaa Auto Insurance Review

#981015
1.0
Usaa insurance defrauds Military Families and Veterans. GOOGLE USAA Class Action lawsuit.
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Usaa Auto Insurance Review

#973071
1.0
Was a 24 year member of Usaa until i made my first claim and was imediatly terminated. Then found out i had been paying a rate twice that of any other companie. I now have better coverage for half the price i was paying and includes renters insurance. Cant believe how many thousands of dollars i wasted by being a usaa member.
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Usaa Auto Insurance Review

#921391
2.7
900$ for a six month 2 cars liablity only. 200 a month makes me sick but its my fault for not paying attention to my billing. But will corect next month by shoping for a cheaper company. Military familys shop around u can save half what u pay usaa. Today they taking out 268$ for 1 month last month was132. Next month 180$!
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Usaa Auto Insurance Review

#907127
1.0
Hard to contact, suffered huge loss on my car after being rear ended. Acted like my car was a POS because I was getting ready to paint it and it was primered. Worst insurance company I've ever dealt with. Also tried to replace my cars parts with junkyard parts.
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I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
Product
Usaa Auto Insurance
I didn't like
  • That the reason i left was because of pricing
  • Would not give me any more discounts to lower my rate
#1034477
Reply to reviews
I had Nationwide for 25 years and I thought they were treating me right, boy was I wrong. I was told by a friend that he checks his rates every year for that reason. What a shame that you can't trust these people to treat you right. All I can do is hope StateFarm doesn't fall in the same category as usaa...
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Anonymous
Anonymous

Bogus report.

Product
Usaa Auto Insurance
I didn't like
  • Not reasonable
#1033351
Reply to reviews
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
Product
Usaa Auto Insurance
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews
The customer reps for banking was rude and have that "I don't give a ***" attitude for the last couple times I called. Their insurance is the cheapest, but the reason I stayed was for the customer service. Now that is no more. It is time for me to move on. Whoever is running USAA...
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Anonymous
In M***achusetts

Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous
anonymous

i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
Product
Usaa Auto Insurance
I didn't like
  • Overall customer services
#1016057
Reply to reviews
Usaa - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous
Soon to. E Ex USAA customer

OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27
KD27

USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
Product
Usaa Auto Insurance
I didn't like
  • Unprofessional
  • Unwilling to apologize and make things right
#1002793
Reply to reviews
USAA is dropping me in the middle of my deployment, which I am pretty sure is against the law, because I got into a five tiny scrapes in 5 years. No warning at all, wife is upset while trying to run the household while I am gone. They said the only way to stay on is to...
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Anonymous
Anonymous

Statistically, the average policyholder has one property damage claim every 12 years. You stated you had five within five years. You're a high risk and your premiums will be a...

offconsumerpissed
off***sumer***ed

It doesn't sound like they are dropping you as much as realizing you get into an accident every year (according to you.) They are offering to keep you on. With that said, I tr...

Product
Usaa Auto Insurance
#985909
Reply to reviews
It's really irritating and genuinely ticks me off at how poorly this business executes its informational searches and then insists that the information is accurate when the information clearly states my EXHUSBAND'S NAME as the person involved in the accident, in his own car, which my name wasn't on and I didn't even own or have any rights to it, and wasn't even registered to me!!! How the heck is that information accurate if the information does not pertain to me or my driving record!? They acknowledge that it isn't me and then try to double, triple, and even quadruple the premiums without any explanation when renewal comes and then try and tell me, "Oh you've been in an accident."....NO!!! How many times do I have to go over this with you idiots! I HAVE NEVER BEEN IN AN ACCIDENT AND MY NAME ISN'T SO AND SO WHO WAS ACTUALLY IN THE ACCIDENT!!!! Get your *** fixed! You've lost a customer for life USAA...
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Pilote7102
Pilote7102

Sounds familiar! Sorry folks. This is the "new" USAA sold to someone who has a different attitude toward folks.

1.2
Product
Usaa Auto Insurance
#978446
Reply to reviews