Product: Usaa Auto Insurance Clear all filters (197 of 197 reviews match)
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1.0
Details
On 24 June at 9pm, my daughter got a flat tire in a construction zone. She immediately called roadside assistance because it was unsafe to change the tire where the car sat. She was told 55 minutes until service would arrive. After 60 min she called USAA again and was...
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Author
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1568802 is a subjective opinion of poster.
0 comments
my truck a 96 ram had the gas tank drilled so the gas theif could fill his container and let the rest pour on the ground.filing a claim was a big deal i had a 500 deductable and had thought anout gettong a tank to do it myself the cheapest one i could find was 700...
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Author
Service
Usaa Auto Insurance
Cons
  • Being exploited for corporate profits
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Let the company propose a solution
Review #1566017 is a subjective opinion of poster.
0 comments

USAA - Qualification

Auto insurance it asked for a pin
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Usaa Auto Insurance
Review #1556364 is a subjective opinion of poster.
0 comments

USAA - Not happy about the response time

My son had a accident and he had to sit on the side of the highway for over 8 hours before any help arrived he is active duty army and it took that long to get him help
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Usaa Auto Insurance
Review #1555686 is a subjective opinion of poster.
0 comments
I have written to USAA about having lost my ability to use my p.w. to my account and with numerous tries to get you to help me, you have failed.As a veteran and original believer in you I have changed my mind. You want me to pay as much for my 2001 honda oddesy with...
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Author
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1553068 is a subjective opinion of poster.
1 comment
I was slammed by a USAA member on April 4th. My car was completely totalled and unable to drive, besides that I was trapped in my car! 2 months later they haven't even addressed what they owe me. And after denying liability, contrary to the crash report, then low...
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Anonymous
#1699513

USAA is good for its insurance policy holder, because of the lower insurance payment. However, USAA is terrible to the client who has the accident to the USAA holder. USAA doe...

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Service
Usaa Auto Insurance
Review #1550918 is a subjective opinion of poster.
0 comments

USAA - TERRIBLE

1.8
Details
USAA withdrew a balance due on our homeowner policy (2018-2019) without any kind of prior notification. Supposedly, according to THEIR NOTES a representative spoke to someone about it in August of the previous year since we pay our homeowner policy in full and pay a monthly premium on our auto insurance. This company has definitely gone down in SERVICE to those "WHO SERVED and SACRIFICED." I will be comparing coverage and premiums with other insurance companies in the very near future.
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Author
Service
Usaa Auto Insurance
Cons
  • Contact via phone call if theres increase in your premium
  • Complete lack of customer service
  • Way they handle business when there is a problem
Reason of review
agent quoted incorrect yearly homeowner amount which we PAID IN FULL!!!!
Loss
$105
Preferred solution
Let the company propose a solution
Tags
Review #1546361 is a subjective opinion of poster.
1 comment
1.0
Details
Never had such a nightmare as with USAA. Their client ramed our car on April 2, 2019, with a total loss consequence. The agent responsible for our claim is Justin Keller tel. # 210-531-8722 ext. 79291 Since April 2nd, they lied to us all the way. And it is besides that...
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DidacticOctopus
#1694508

I bought a second car and could not register the Car without Proof of Insurance. USAA Charged me for the 2nd Car but NEVER EVER Entered the Data into the System to allow me to...

Author
Location
San Antonio North, Texas
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Deliver product or service ordered
Review #1545750 is a subjective opinion of poster.
0 comments

USAA - So disappointed !

I had a fender bender. I filed the incident report with police , though the other party left the scene. And she filed the claim, saying totally differently story.. and USAA bought that story, saying that I am 100 percent liable for that. I submitted my accident report to her but she didn’t read it. Instead she “kindly” gave me a lecture, “ it would have been worse if a kid had been involved.” Please stop treating me like a criminal. And I am so surprised to know that they buy stories that don’t reflect what really happened.
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Usaa Auto Insurance
Review #1541175 is a subjective opinion of poster.
0 comments

I love USAA

I have had USAA for about 20 years. When the hurricane hit my house in Hinesville USAA took great care of me. When I wrecked my truck USAA took care of me. My insurance rates are literally half of what GEICO and all the others wanted. USAA has always been great.
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Usaa Auto Insurance
Review #1530158 is a subjective opinion of poster.