Product: Usaa Auto Insurance Clear all filters (202 of 202 reviews match)
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1.0
Details
first of all I am not allowed to talk to a supervisor! Every time I call they ignore my request to talk to a supervisor, when they cant give me a straight answer! Their client totalled MY car, and admitted it was their fault! I have CANCER and NEED a car to get back...
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1 comment
Anonymous
#1510144

A sure way to NOT get what you want is to demand a supervisor. Bad plan.

Review
#1290997 Review #1290997 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Did not remove coverage when asked. Two years ago I asked US AA to remove coverage from my vehicle as I was not using it. It wasn’t until recently that I realize my vehicle was still covered. They told me they could not reimburse me because I didn’t catch it in time....
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1 comment
Anonymous
#1498520

Blaming others for your clueless actions is not working. Good riddance to you.

Review
#1277383 Review #1277383 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Return, Exchange or Cancellation Policy
2.0
Details
PLEASE, PLEASE to not insure with USAA. I owned an insurance agency for 27 years, and could never beat their rates. I always hoped someday I would become a USAA member and insure with them. That day came in Nov. 2017. I was happy to finally insure with them, and I was...
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Review
#1264183 Review #1264183 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Not as described/ advertised
1.9
Details
My insurance renews in April. I get my new bill and its 40 bucks higher. Call to find out why. Some rude man tells me to "just suck ii up, we need to get our financial losses back from the hurricane, we had to psu out a lot of claims" yeah. Bye bye USAA..
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1 comment
Anonymous
#1479800

I don’t buy it.While the answer is likely true, that only applies to states affected by the hurricane. Insurance companies can’t balance losses from one state to another.I spe...

Review
#1248604 Review #1248604 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
My ex husband changed all the log in credentials, and stated he did so based on the advise of USAA. Whose telling a true story is not within a person rights and USAA is exempt from ptovidjng that info. So, thru can’t tell me whether or not they advised him to cut off...
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3 comments
GoldenRuled14
#1467316

That’s a better comment than anonymous’ reply to the veterans postal horiiible experience.Anonymous told him basically he was selfish and to get over it.Both responses uncarin...

Review
#1237950 Review #1237950 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
My one-year experience with USAA turned out to be vastly different than what they depict in their touchy-feely ads. Their call-management system is a vast wasteland of confusing terminology and dead-end prompts. While I have encountered a few of their customer service...
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1 comment
Anonymous
#1456517

Bogus post, wrong on several counts.

Review
#1225169 Review #1225169 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details
PLEASE, someone from USAA executive's team contact me, either Stuart Parker CEO or Wayne Peacock, President of Property and Casualty insurance. After many hours on the phone and online, customer "service" has not uploaded my documents submitted 3/6/18 and "has no...
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1 comment
Anonymous
#1454189

I have found their website to be very easy to use. Try that.

Review
#1221970 Review #1221970 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I submitted everything to USAA. Their "appraisers" responded saying, with no back-up or reason, that the diminished values was a little over $1200 and that they were sending me a check. I felt slimed. They just want to act sweet and treat you like trash. My dad was in...
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2 comments
Anonymous
#1459881

You’re a fool. Anyone in the insurance industry knows that DIV is near impossible to prove... and it’s your job to prove it not them. There’s a good chance your own insurer do...

Review
#1199073 Review #1199073 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
1.0
Details
In addition to leaving me freezing for 5 hours due to dispatch and idiot employees in a lockout situation.We had a car loan. We sold the car and sent a payoff check, overnighted and signed for. After two weeks they returned the check, refused to release title because...
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3 comments
Anonymous
#1442370

Strange, according to independent evaluations, this is one of the BEST companies. Too many false/bogus reviews on this website.

Review
#1196803 Review #1196803 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
2.2
Details
I have been a client with usaa for nearly 20 years i had my Classic truck shipped from California to Minnesota and it was damaged by the shipper and Usaa says it is normal wear an tear. How many cars do you think a dealer would sell if they were all delivered to...
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1 comment
Anonymous
#1422872

We used USAA as well for years until we had an accident and filed a claim. They handled it badly and took 3 months to settle it. They did not pay fair market. We no longer use...

Review
#1175421 Review #1175421 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality