Product: Usaa Auto Insurance Clear all filters (217 of 217 reviews match)
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USAA has gone down hill FAST. I have had USAA for over 15 years and today was straw that broke the camels back. Time to pull all bank accounts, auto and home policies and other insurances. I had a deer hit my trailer I was pulling and destroy the gate. I called USAA...
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1 comment
Anonymous
#1635304

Sounds like the repair did not meet the deductible.

Review
#1454550 Review #1454550 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Not as described/ advertised
1.0
Details
Disgusted with USAA first they screwed us over on an accident. Had us get a quote to fix car, we get work done and they tell us after it went to underwriting we weren’t getting our original amount paid for after work was already done! New policy is when you call they...
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Review
#1443432 Review #1443432 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
1.0
Details
called to pay my bill. Gal on phone inputted wrong date, my card got declined. called my bank, they said no issue, but date was inputted incorrectly. Called back usaa, got a automated program and entered everything, the system could not understand YES and kicked me off...
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4 comments
AccomplishedTortoise
#1624994

I had found out recently. My understanding in the year of 2014 of May that the banking products such as USAA Military Affiliate credit cards was not open to just to anyone to apply for the cards.

USAA sends out invitations to the affiliate groups by mail to invite the members of the group to apply for the credit cards. USAA does not accept business projection income on a personal credit applications. USAA has ways of checking the income. I never received any invites from USAA through any advertisements in 2014.

I was never affiliate with any group nor was I affiliate to the .U.S. Military. Never had anyone in the family who had a USAA membership. How I got the 2 affiliate cards was through USAA business partner seedcapital.com who are the one that got the 2 cards WWP and 82nd Airborn mastercard.

The personal credit application based on business projection income of $150,800.00 in the annual income. My income was S.S.I disability in the amount yearly $10,800.00 from Social Security. USAA unlawfully approved the application. For each of the card was a credit limit $12,000.00 and $15,000.00.

It seems that I was deceived by both parties.

I would like anyone thoughts on this subject. Thank You

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Review
#1439867 Review #1439867 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Anything or anybody joshua was good
Reason of review
Problems with payment

USAA in Columbus, Ohio - Totaled Toad value

3.9
Details
The tow bar bracket and lighting harness on a 4 wheels down towed vehicle totaled in an accident has a value of $0 per USAA. My recommendation is that if you tow a vehicle 4 wheels down - check your insurance to see that your towing package is covered with some value. My replacement vehicle cost $1000+ to have the tow package installed. And if your insurance company is USAA, beware.
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Review
#1436466 Review #1436466 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Speed of processing insurance claim
Cons
  • Lack of discretion in handling unusual claim
  • Totally unfair claims people
Reason of review
insurance reimbursement
Loss
$1000
Preferred solution
Full refund

USAA in Plano, Texas - Downhill experience

First of all when we had an accident due to someone else's fault (who was also insured with USAA) the adjuster I talked to was horrible and said the most unbelievable things. I was just in shock that he was supposed to be on our team and yet he said things that were unbelievable about a situation he didn't witness or know anything about. I mean he even commented about the lighting of the area and he lives in another part of the country so how would he know this. I recently found out that if you sign up for insurance with USAA today - the premiums are very high compared to others that already have USAA. Time to move on from this company and all the promises of taking care of military families.
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Review
#1428047 Review #1428047 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
I am having the same experience with USAA with CCC ONE evaluation of my car, a 2013 Ford CMAX SE. I have been told by USAA that they do not pay for the profit when a Car Dealer sells the car. USAA when asked to substantiate the profits on these cars that CCC ONE used...
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Review
#1415751 Review #1415751 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Experience has been with usaa insurance use of ccc one
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
2.0
Details
When I told him how upset I was he proceeds to tell hey do I want USAA to change my brakes every time I need a brake job. But it’s I just added another cheap car on the policy but we are shopping around for a new company. USAA doesn’t help in a bad situation they just...
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1 comment
OutrageousElk528
#1606688

Not sure what the poster expects here. Sounds like the vehicle was either low on oil or coolant and the engine locked up and threw a rod. Auto insurance does not cover repairs.

Review
#1410468 Review #1410468 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality
2.0
Details
I recently switched back to USAA for Auto and Homeowners insurance after my previous insurance raised rates. I was quoted a rate that was less than my previous insurer so I switched. I paid the rate they quoted me for two months then my rate went up $40.00 a month....
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2 comments
h.kitchener
#1604235

Get a quote from another insurance company, but this time actually sit down and talk to a local insurance agent, not talk to someone from one of these online companies. Just think: if you are having trouble with the rates now, what problems will you have when/if you have to file a claim for something? Talking to someone in a far-off place rather than sitting down with them in a local office seems precarious, to say the least.

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Review
#1409891 Review #1409891 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue

USAA in Wesley Chapel, Florida - Fraud

Usaa told me my insurance was going to go down after my policy renews and when my policu renewed i went from paying 246 for my wife and my self to 515 and they tried to tell me its because i got 3 red light tickets over a year and a half ago. Other then that i havent been in a accident i javent got a dui nothing. Its usually a pleasure to have them but im pretty sure im done with them.
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Review
#1404562 Review #1404562 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue

USAA in Colorado Springs, Colorado - Raised insurance rate due to too much credit debt

How is it USAA gave me a credit card. And then raises my car insurance premiums because I now have too much credit debt, from their card. Are you serious. Are you a bank or insurance company make up your mind
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Review
#1371684 Review #1371684 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue