Product: Usaa Auto Insurance Clear all filters (202 of 202 reviews match)
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I am having the same experience with USAA with CCC ONE evaluation of my car, a 2013 Ford CMAX SE. I have been told by USAA that they do not pay for the profit when a Car Dealer sells the car. USAA when asked to substantiate the profits on these cars that CCC ONE used...
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Review
#1415751 Review #1415751 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Experience has been with usaa insurance use of ccc one
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
2.0
Details
When I told him how upset I was he proceeds to tell hey do I want USAA to change my brakes every time I need a brake job. But it’s I just added another cheap car on the policy but we are shopping around for a new company. USAA doesn’t help in a bad situation they just...
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1 comment
OutrageousElk528
#1606688

Not sure what the poster expects here. Sounds like the vehicle was either low on oil or coolant and the engine locked up and threw a rod. Auto insurance does not cover repairs...

Review
#1410468 Review #1410468 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality
2.0
Details
I recently switched back to USAA for Auto and Homeowners insurance after my previous insurance raised rates. I was quoted a rate that was less than my previous insurer so I switched. I paid the rate they quoted me for two months then my rate went up $40.00 a month....
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2 comments
h.kitchener
#1604235

Get a quote from another insurance company, but this time actually sit down and talk to a local insurance agent, not talk to someone from one of these online companies. Just t...

Review
#1409891 Review #1409891 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue

USAA - Fraud

Usaa told me my insurance was going to go down after my policy renews and when my policu renewed i went from paying 246 for my wife and my self to 515 and they tried to tell me its because i got 3 red light tickets over a year and a half ago. Other then that i havent been in a accident i javent got a dui nothing. Its usually a pleasure to have them but im pretty sure im done with them.
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Review
#1404562 Review #1404562 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue

USAA - Raised insurance rate due to too much credit debt

How is it USAA gave me a credit card. And then raises my car insurance premiums because I now have too much credit debt, from their card. Are you serious. Are you a bank or insurance company make up your mind
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Review
#1371684 Review #1371684 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
In late February 2018 I was in a 2010 Ford Focus sitting at a light the next thing I heard was tires squealing and a very hard impact which in turn made me hit the vehicle in front of me. I was taken to the hospital in Olympia Wa St. Peters and was there all day long...
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Review
#1368226 Review #1368226 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment

USAA is a bunch of liars!

1.0
Details
USAA told me one thing and did another and raised my car insurance after I was assured I was paying a low rate. Then cost me overdraft fee on an account that I specifically said don’t draft account. Then tell me don’t worry we will pay you back only to have a person to call and tell me I can not get my money back. I will be leaving this insurance company soon as I find another. They have no honor or integrity.
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Review
#1359020 Review #1359020 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
May 2017 - purchased new car and therefore, added and confirmed insurance at dealership before driving away. USAA representative had great difficulty performing the task. Upon receiving my statement I discovered that the new car had never been added to the policy. I...
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1 comment
Anonymous
#1555740

Sorry for your difficulties with yur carrier! However, there is generally coverage for 30 days by most companies when purchasing a new vehicle. If you didn't receive a insuran...

Review
#1344076 Review #1344076 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Order processing issue
1.3
Details
After a total loss of a car, I received an estimate for the value of the car, and of course they subtracted the deductible ($1000). A low estimate, for sure, but not ridiculous. Then they docked $500 because of some dings in the car. But those dings were from previous...
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3 comments
Anonymous
#1546124

Hey "Anonymous" if you weren't a company shill, you'd have your real name there. You and USAA are a joke.

Review
#1324524 Review #1324524 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • What they have become
  • Customer service representative
Reason of review
Lies to me.
Loss
$9500
Preferred solution
Pay the actual value of the car, minus the deductible.
1.0
Details
I wanted to send an email regarding our rental car insurance. Over the past years we have always had this coverage, and then just a month ago I added another car and the renters insurance was removed without my consent or permission. today, I got a call from the...
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1 comment
Anonymous
#1517474

You did not read the coverages -- you pay.

Review
#1301186 Review #1301186 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality
Preferred solution
Let the company propose a solution