Product: Usaa Auto Insurance Clear all filters (217 of 217 reviews match)
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Escape from the car accidient with USAA insurance policy holder

1.0
Details
The USAA insurance policy holder damaged my parked car in the safe parking lot. The holder with 100 % responsibility gave me the claim number. I sent my car to the Porsche authorized collision center under the California law. However, the USAA technically pushed me to pay out of my pocket money to the collision center and rental car office. USAA paid the less labor charge to the collision center and less rental fee to the rental office but forced me to pay the extra money, otherwise I should wait for my car return in one month, two month, etc. Technically USAA made a few hundred dollars out of the pocket money which made the wondering to the small court claims. Do not believe the USAA for the auto claims
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Review
#1529849 Review #1529849 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Preferred solution
Full refund

USAA - They won't insure you if you use your car for charitable work

1.0
Details
Spent 45 minutes on phone trying to get a quotes for cars and home. After many, many questions and on hold 3 times he tells me they can't insure us because my wife delivers "Meals on Wheels" to elderly shut ins one time per week
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Review
#1529146 Review #1529146 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
1.0
Details
on April 3 we purchase a auto policy with a $240 down payment. The same day we canceled policy as we found it cheaper. Still no refund called and call on April 3 we purchased a auto policy with a $240 down payment. The same day we canceled policy as we found it...
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Review
#1524897 Review #1524897 is a subjective opinion of poster.
Service
Usaa Auto Insurance
1.4
Details

Update by user Apr 25

No

Original review posted by user Apr 24

USAA used to be kind of a gold standard insurance company for military folks. Not anymore. It seems they have become just another faceless, money-grubbing corporation that puts greed and the bottom line over customer service and common sense. What a shame. Luckily,...
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Review
#1521336 Review #1521336 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Can talk to live person
  • People that were there 4 years ago
Cons
  • Way they handle business when there is a problem
  • Being exploited for corporate profits
  • Employees unwillingness to help
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • dishonest
  • What Has Happened To Usaa
1.0
Details
USAA IS A JOKE! If you are hit or involved in an accident with a member of USAA, be ready to be disappointed!! Low total loss amount for my car. More than 6 weeks since claim submitted and all contact has been initiated by me. Good luck trying to get someone to answer...
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3 comments
DomineeringLeopardCat
#1735893

This blog is littered with advertisements for banks and insurance companies Honestly I just want the old USAA membership Service that is “ done by computer not us” with dehumanized monitor reading down talk

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Review
#1519094 Review #1519094 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Bad quality
Loss
$4000
3.6
Details
After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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Review
#1516188 Review #1516188 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
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1 comment
BrainyHumpbackWhale
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " The whole situation happened in the WEST AREA of Bradenton, FL

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund
USAA got me to chance companies with there care and concern for veterans and a good fair cost for auto and home insurance. Now I have been told because of my age and my car is three years old. I have had increases in cost way more than expected. I feel they only care...
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1 comment
RipeGreyReefShark741
#1664310

So happy to know I am not the only one who feel this way about these evil people. Horrible institution!

They turn their backs on military and veterans more than any organization Im familiar with. The govt shutdown was the perfect incident for all military and veterans to see just where we stood with these guys!

Review
#1487345 Review #1487345 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
After reading other reviews, I am not the only person that feels as if they were treated unfairly! I have been a loyal customer of USAA for over 20 years. I was made to feel like having to pay out of pocket for some of my repairs was my fault! I ended up paying an...
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1 comment
Anonymous
#1652925

Are you on drugs? The parts are in the contract.

You would never want your company to over pay and have to raise your rates, but paying over market value for labor FOR YOU is totally fine? They should tell you, what, every possible thing that could ever happen during a claim? So you could complain about how long it takes a file a claim...

What about your shop that knew USAA wasn’t approving their rate, took the estimate with the approved rate and then wiped its *** with it. They clearly don’t care who pays, but you jump on the insurance company because you can’t get everything you ever wanted.

Review
#1475372 Review #1475372 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund
1.9
Details
We were however covered through uninsured motorist with USAA. Long story short. I have 2 cars on my policy. They are not allowing me to remove the car that has been deemed a total loss until they close the case. They tell me I have to keep paying for it and once the...
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3 comments
Anonymous
#1657208

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i now record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the ***

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Review
#1458538 Review #1458538 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Way they handle business when there is a problem
Reason of review
Problems with payment
Preferred solution
Fix my bill , receive payment for the car I no longer have, and take the Hyundai off my policy
Tags
  • Do Not Bank With Usaa