Product: Usaa Auto Insurance Clear all filters (222 of 222 reviews match)
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USAA in San Antonio, Texas - Anything for the fees

Anytime they see a chance to charge you NSF fees, they make d___ sure to pile them on as much as possible. I accidently paid my car insurance (USAA insurance btw) twice this month, and they made absolutely sure to put the automatic payment through first just so that the extra payment would overdraw me (if they'd put the additional payment through first, the auto payment wouldn't have happened, since it only pays your balance due). They also made sure to hold off on posting the checks for all my other bills until after this just so they could get a NSF fee for each one. I called and emailed them immediately when I realized the repeat insurance payment and they just sat there and said there was nothing they could do and that they were going to try repeatedly to withdrawal the funds and charge me $29 each time it didn't go through. Now none of my bills are paid and I'm over $300 overdrawn. Thanks a lot USAA!!!!!!
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Review
#397602 Review #397602 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$120

USAA in Los Angeles, California - Biggest liars on the face of the earth

I was involved in a collision which usaa claimed responsibility for. My car was frame damaged as a result of this. I went to court and under Oath a little pencil necked mother *** named Tilden Smith Lied through his teeth to win the case. I don't really care about the Money. This isn't over yet. Tilden can you hear me? I didn't win but I am going to make sure it costs your company And you big time. You are the most dishonest pathetic little twerp I have ever Met. I will now make sure that somehow every consumer that has been Involved in an accident involving your company will file a diminished value report It will end up costing USAA millions and maybe they will realize not to *** over people.
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Review
#396969 Review #396969 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$7500

USAA WILL cancel your car insurance if you file bankruptcy

Simply put, USAA WILL cancel your auto and property insurance (renters insurance) if you file bankruptcy. They will also close any accounts you have and deny you access to them - your bankruptcy attorney has to sue them to gain access to your assets from the accounts for any deposits made after the discharge notification letter is sent to USAA. USAA claims they do this only in cases where you discharge one of their credit instruments, but in reality, they basically "fire" you as a customer if you file bankruptcy regardless of whether you owed USAA. Suggest yo to change insurance companies and stop all direct deposits to USAA BEFORE you file for bankruptcy protection. Disabled veterans are especially vulnerable to having their VA disability payments held by USAA even though VA disability payments are not even considered a part of a bankruptcy - federal law prohibits it, but clearly USAA doesn't give a flying fig about disabled veterans.
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1 comment
Anonymous
#619042

Any financial institution that you owe money to likely has written into your contract that they are able to confiscate accounts you hold there in the case of a loan going into arrears. There are laws that are supposed to protect certain types of accounts but, my advise would be to move all your accounts to a new institution prior to filing bankruptcy.

Review
#388399 Review #388399 is a subjective opinion of poster.
Service
Usaa Auto Insurance
I was in Georgia from North Carolina working temporarily when my SUV was hit in my hotel parking lot overnight. I called the police and USAA. I was informed about my deductible and uninsured motorist coverage given the situation...NOT true! After getting an estimate...
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1 comment
Anonymous
#598508

If you have a NC based policy, you do not qualify for uninsured motorist coverage. The only way you have uninsured motorist coverage in GA is if you had a GA policy.

Review
#377961 Review #377961 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$512

USAA in Dublin, Ohio - Awful customer service

I was in an accident where a USAA member ran a stop sign and t-boned me. The accident was clearly her fault. I was told my claims person would contact me with in 1-2 business days and 14 days later NO ONE had called. I left messges and eventually tracked down someone else to assist with my claims who was very rude and spent 45 min asking me the same questions I had answered before. I gave them directions 6 times to my work location so they could give me an estimate of the damage I could take to the dealer with me...guess what I'm still waiting. Don't believe those commercials on TV, this company is a joke, very unprofessional, poorly trained, poor in auto insurance knowledge - take my advise and RUN!
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1 comment
Anonymous
#607133

Do not, under ANY circumstances, use ANY USAA products. If you choose to ignore this advice, I assure you that you will live to regret it.

You have been warned.

Review
#374807 Review #374807 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$1000

USAA is horrible

I was a victim of auto accident. Three cars were involved this accident on June. I was at the front of car, seat on the right side of back in the car. My weight is around 88pounds. Pretty skinny and also two months before the accident, I had shingle on my left side of forehead so my health condition was not a good as normal. I went chiropractic office for 3 months. My medical bill cost is $8500. However, USAA offered me $10,000 included medical bill. It means I get nothing. The car repair cost was $900 that`s why USAA thinks I am a lier and went chiropractic office just having some massage. I got shocked... I have no idea about the repairing of car cost but I assume it should be over $2000 for repaired.. The right side of bumper was fell down and one of wheels came out. How come they think I am a lier.. who is gonna spend time for going to clinic without sickness.. I closed my case that`s because I am a really busy international student. I spent my time and money to go to clinic.. so much time I spent for recovery my body. My lawyer is going to sue them.. I don`t know what else I could do at this point. Please let me know if you have similar situation as me.
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2 comments
Anonymous
#585767

You say your medical bills were $8500, and you received $10,000.. Then you say the cost to repair your car was $900.00, and then you turn around and say you think it will cost $2,000 to have it repaired.

Which was it? A lot of people go to the chiropractor on a regular basis. Those trips to the chiropractor must have helped being you kept going-----if they hadn't you would have quit going. In order for you to seek chiropractic help you must have considered yourself sick----so what is your point in regard to that?

To me it doesn't sound like you have lost anything----you are able to function, use your body, but not your mind, real well. To me it sounds like you want to receive more from you insurance than you have coming. When you say you closed your case, do you mean you refused to take what they offered?

I think you probably should have consulted your parents. If you are so hard up, how can you afford an attorney?

Anonymous
#591941
@anonymous

Sounds a bit like a fraudulent claim of extensive injuries with only $900 damage to the vehicle....perhaps USAA feels the chiropractic clinic performed treatment that was unnecessary in order to jack up the bill.

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Review
#369986 Review #369986 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$10000

USAA

drafted during the Viet Nam War, Sgt E-5 Military Police and twice they deny me for a simple Master Card. USAA is full of *** in their TV ads. You are no more than any other citizen to them, active, retired, honorably discharged or any other term. Once I get my auto insurance replaced I am dumping these people for good. One ticket for a red light and they slammed some outrageous surcharge on my policy for 3 years to come. I'm telling you not to fall for all those ads telling us how special our veterans are to us
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2 comments
Anonymous
#753038

I'm actually still on active duty and I don't expect a free ride. Why do you?

If you have *** credit it's USAA's fault?

If you're a *** driver they should give you the lowest rates? You need a psych eval.

Anonymous
#753087
@J 99 C

i don't expect a free ride nor does one red light make a *** driver. You weren't drafted right out of your life......

Another veteran would never slam one so I am assuming your reservist motor pool if anything

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Review
#362790 Review #362790 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Tags
  • auto insurance

USAA has no Integrity/air your complaints with The Supervisor Of Insurance!!!

This is the most unethical company i ever dealt with..was in a car accident and of course they do not want to be held responsible for damages...was told to join a class action lawsuit with auto company to deal with my problems from accident..I called The supervisor of Insurance and they are not aware of all the unhappy customers i told them to check the web..so please try to file your complaint with The Supervisor of Insurance it is on the web..let them know about these unethical people. They need to know. They take complaints seriously. They should be put out of business.
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1 comment
Anonymous
#551153

Uh

Dude, you're almost non-sensical. That class action is about software, number one.

Number two there are really no "Supervisors of insurance" Many states have commissioners though.

That sweet code at the end means you're a spambot trying to besmirch their name. Good job. I'm sure that'll have their class action settled in no time.

Review
#347629 Review #347629 is a subjective opinion of poster.
Service
Usaa Auto Insurance
I cannot find an email unless i log in and cannot log in. I was in an accident and the claims lady stated i never called her back although I have phone records to prove I called her and gave her the information and the police officer name and phone number and the...
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5 comments
Anonymous
#562588

I had a nieghtmare with USAA mortgage! Also isues with homeowners not paying suplement.

Mortage held insurance check for weeks and kept delaying, made me write letters and fax them (48+ hrs to process ANYTHING), 2 weeks to do escrow analisis. GRRR I stopped dealing with them.

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Review
#347184 Review #347184 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Loss
$25000
I was in an accident with another vehichle. After inspection usaa wants to pay for an all new frame along with countless front end repairs. I dont want a new frame. I want the vehicle to be totaled. Its a 2011 silverado with 8,000 miles. Main concern is safety of the...
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5 comments
Anonymous
#549489

It doesn't matter how long you've been an insured. Do you have any idea how much your premium would increase if everyone who wanted their vehicle totaled got a settlement?

No one would be able to afford it! No insurance company is going to leave you in a rental vehicle for $900 bucks a month for 4-6 months. If USAA didn't know what they were doing they probably wouldn't be in the top 5 insurance carriers in the country.

Carfax gets its info from police reports.

Whatever the cop puts down as the estimated damage whether its right or wrong is what shows up on a Carfax. But you knew that right?

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Review
#347000 Review #347000 is a subjective opinion of poster.
Service
Usaa Auto Insurance