Product: Usaa Auto Claim Clear all filters (93 of 93 reviews match)
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2 comments
1.7
Details
I gave them 14 years of service when i finally needed their help with an accident they tried to help the other party involved in accident with medical billing but wouldn’t help me. On top of this when i got into another small accident they cancelled and wouldn’t assist...
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Anonymous
#1538051

I am not an auto adjuster, but I don't believe an auto insurance policy covers medical costs for the party who buys it. They will cover the injured party damaged auto and/or m...

Author
Location
Charlotte, North Carolina
Service
Usaa Auto Claim
Reason of review
Poor customer service
Review #1317416 is a subjective opinion of poster.
1 comment
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are ...

Author
Location
Tampa, Florida
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • Anything about customer service
  • No resolution to my problem with the company
  • No one calling me back
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
Review #1311270 is a subjective opinion of poster.
1 comment
4.0
Details
July 2nd I was rear-ended by USAA policy holder. I was at a red light when he quickly put on his breaks. He promptly called USAA and gave them all the information. That day USAA got me connected with a collision shop. They deamed it not driveable. USAA paid and got me...
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Anonymous
#1526601

For some reason this will not let me update. Overratedpigeon here, USAA has been slow sending my money since I last posted. In fact they needed me to send in even more informa...

Author
Location
Mandeville, Louisiana
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1309694 is a subjective opinion of poster.
0 comments

USAA - Still waiting

1.4
Details
Hit by one of their insured jult 1st they fixed my car no problem but not have not meet the settlement demand according my lawyer. Maybe we will have to go to court I heard they are such a great company im not seeing it right now.
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Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1308342 is a subjective opinion of poster.
1 comment
USAA should not be allowed to sell car insurance in the State of Florida
Follow Up I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured...
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Anonymous
#1571482

So you had your vehicle repaired before they approved any repairs and now you’re mad they aren’t going to do what you want? In your mind whatever you want should be covered? B...

Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1304025 is a subjective opinion of poster.
2 comments
1.0
Details
My opinion, USAA should not be allowed to sell insurance in Florida
June 24, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The drive of the other vehicle was charged with running a red light and was...
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Anonymous
#1508314

Contact your insurance company and see if they can get the other drivers' insurance moving.

Author
Service
Usaa Auto Claim
Cons
  • Failure to process claim and return phone calls
Reason of review
Poor customer service
Loss
$9200
Preferred solution
Pay for the car repairs
Review #1287765 is a subjective opinion of poster.
4 comments
Was insured by usaa from 16-28. Very Near fatal car crash in maryville, tn. Unconscious for 45 mins. No cat scan, xray or treatment, left to sleep in the grass outside hospital. Rear end collision 9-11, involving a muslim. Ruptured several discs in my neck. No...
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Anonymous
#1496842

What does "it involves a Muslim" have to do with anything? Your incoherent, race based rant does not belong here. Seek help from the hospital patient advocate or the agency th...

Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1273989 is a subjective opinion of poster.
0 comments
1.0
Details
Her neurologist is recommending a milogram to identify the source of the problem but USAA is refusing to allow her to have the test because their 3rd party doctors (who don't even see you in person) claim it is unnecessary. She has been in chronic pain for 6 months...
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Author
Service
Usaa Auto Claim
Cons
  • Not professional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Usaa Sucks
Review #1266691 is a subjective opinion of poster.
3 comments
1.0
Details
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
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Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going? Those letters you showed us ARE the acknowledgement. The status letter they sent you (twice) is why they have mo...

Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1238545 is a subjective opinion of poster.
0 comments

USAA - Car accident

1.1
Details
My husband is a 20 yr retired veteran. We were in a car accident, where a semi-truck hit us.. i was hurt, but had to constantly fight wirh USSA Insurance to pay for my medical. To this date they still haven't paid. I would never recommend this company and the commercials you see on tv, believe me it is FAKE!!!, they don't take care of you...
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Author
Location
San Diego, California
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1233709 is a subjective opinion of poster.