Product: Usaa Auto Claim Clear all filters (100 of 100 reviews match)
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A person insured with USAA pulled out in front of my son and they have fought me all the way with not wanting to pay even though all the evidence points to it being their drivers fault. I have repeatedly called and left messages for the adjuster and a manager to call...
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5 comments
Anonymous
#1631473

So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer?

I wouldn’t call you back if you were a pain in the *** either. I’m not even insured with them but, on a human level, dealing with you sounds like a nightmare.

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Review
#1424079 Review #1424079 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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2 comments
Anonymous
#1631475

You aren’t their client. Stop whining.

You get what the law allows, 3 days. If you don’t like it file with your own insurance.

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Review
#1423590 Review #1423590 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Lack of understanding
  • Lack of honesty
  • Not professional
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
1.0
Details
Did not speak to an assigned USAA adjuster until 4 days later and that was after calling them. USAA had my brother who is not even on the same policy as being the driver. Rear end accidents are almost always the fault of the rear driver. There are exceptions. USAA...
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2 comments
Anonymous
#1632083

There are acceptions maybe a story you’re not telling? Either way invest in a dash cam and a rear one. Problem will be solved.

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Review
#1412793 Review #1412793 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
  • Auto Accidents
1.1
Details
My car was in an accident the same day they towed my car to their partner shop (Big Mistake) I haven’t seen my car since and a week later after me calling and asking about my car some adjuster calls me and tells me they don’t think the damage under my hood was caused...
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Review
#1361544 Review #1361544 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Thought it wasn't going to be a big deal, USAA pays us off repair estimate less deductible. Then the repair shop tears into her Volvo and the cost about doubles. Well, USAA decides the car is a total and offers us to go to their website to review the settlement. We do...
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Review
#1337774 Review #1337774 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Bad faith claim handling
Loss
$12000
Preferred solution
Pay me the amount I agreed to.

USAA - Poor payment on medical claim

We had an accident in February....still argueing about settlement...But my complaint after 40 years with USAA is my medical claims. Submitted bill from emergency room at least four times...$40 was not paid as they needed the "code"!!!! Everytime we refaxed the bill and called USAA they said they would take care of it....well....after 60+ years of life I received a call from a collection agency....THANK YOU USAA!!!!!!
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Review
#1319044 Review #1319044 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.8
Details
My family has had USAA for decades and until recently they have been great. Apparently they have changed how they operate in the last few years. This is a brief description of how they are handling a recent motor vehicle accident claim without bodily injury.. 1. No...
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5 comments
Anonymous
#1657222

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i have every conversation recorded like yourself , and going forward will record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the *** I have now consulted a lawyer to protect myself.

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Review
#1318108 Review #1318108 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
1.7
Details
I gave them 14 years of service when i finally needed their help with an accident they tried to help the other party involved in accident with medical billing but wouldn’t help me. On top of this when i got into another small accident they cancelled and wouldn’t assist...
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2 comments
Anonymous
#1538051

I am not an auto adjuster, but I don't believe an auto insurance policy covers medical costs for the party who buys it. They will cover the injured party damaged auto and/or medical, if their insured party is liable, they generally will cover their own parties damaged vehicle and uninsured motorists if the other party is at fault and doesn't have insurance or enough insurance.

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Review
#1317416 Review #1317416 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • No one calling me back
  • No resolution to my problem with the company
  • Anything about customer service
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety
4.0
Details
July 2nd I was rear-ended by USAA policy holder. I was at a red light when he quickly put on his breaks. He promptly called USAA and gave them all the information. That day USAA got me connected with a collision shop. They deamed it not driveable. USAA paid and got me...
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1 comment
Anonymous
#1526601

For some reason this will not let me update. Overratedpigeon here, USAA has been slow sending my money since I last posted.

In fact they needed me to send in even more information but they failed to contact me I had to contact them.

So now I have to wait longer. On August 2nd it will be a month since the accident.

Review
#1309694 Review #1309694 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment