Product: Usaa Auto Claim Clear all filters (61 of 61 reviews match)
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I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have it stolen! Not true, no evidence just...
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Anonymous
Anonymous

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

5.0
Product
Usaa Auto Claim
#1163123
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A second call was placed allegedly and Usaa roadside charged me 2x. And told me that another roadside person was on his way. They never came. A kind pedestrian ended up pulling over and helping me change my tire. I called USAA to cancel whatever roadside call they...
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h.kitchener
h.kitchener

Yes, get a better insurance company. USAA is not the best in either service or price. You might want to get a quote from AAA. Once you join you can take advantage of their roa...

1.0
Product
Usaa Auto Claim
#1139881
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I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.
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Anonymous
Anonymous

Another bogus report.

1.0
Product
Usaa Auto Claim
I didn't like
  • Claims adjuster experience
#1139679
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Twice I've been in auto accidents that weren't my fault and USAA has made the process harder than it had to be and more painful and time consuming. The only people they serve are themselves. .
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Anonymous
Sitting in disbelief of USAA

Same issue with auto claim--1st accident in over 20 years (other driver's fault but he had no insurance) so USAA uninsured motorist coverage kicked-in. My car was about 15 mo...

Product
Usaa Auto Claim
#1132693
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I called USAA (his insurance) & was told an adjuster would contact me, NEVER DID. I took my truck to a reputable service provider to get an estimate & gave them all of the information from the gentleman's insurance. The claim was denied. The man never responded to...
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Anonymous
Anonymous

Nonsense post. U-Haul does not have insurance with USAA.

1.0
Product
Usaa Auto Claim
I didn't like
  • Integrity and the customer service
  • Integrity and the customer service of lies and laziness
#1118935
Reply to reviews
I've been working with USAA as well as Kia Finance when I finally got home and reported  car was stolen I spent weeks on the phone with the claims adjusters with USAA, Kia finance and the West Palm Beach auto theft task force. My claims adjuster "Darlene" went on...
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Anonymous
Thompson

Get copies of ALL the Police Reports, get off the phone and put this in writing. You need to write emails so you have a record of the contact.Go over to Elliott.Org Christophe...

Anonymous
Anonymous

Sounds like you are not good at the KISS system. Not sure what to do or what advice to offer at this point. Did you have any equity in the car when it was stolen?

1.2
Product
Usaa Auto Claim
#1117024
Reply to reviews
USAAs response was to delay the medical payments more than 6 months after the accident for both of us. In the mean time, I lost my job because I couldn’t function due to the severe pain I was in. Then while “investigating” my claim for medical payments, they...
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Rocky2017
Rocky2017

They lie very well when it comes to getting your business BUT their customer service sucks when you need them. Do like me and never use their services again. Don't beg a com...

1.0
Product
Usaa Auto Claim
#1116797
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I called usaa and they were taking no furter action against the tow company for leaving us there for 5 hours. This is unsat, tow companies need be held accountable and if not terminate there services. Do not leave people stranded on the side of roads for unsafe...
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Product
Usaa Auto Claim
#1114897
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I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
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1.0
Product
Usaa Auto Claim
I didn't like
  • I hope i never have to deal with them again
#1111382
Reply to reviews

Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
I sent my photos to USAA, but was told by a claim representative my photos and the accident report 'don't match up'. Don't match up?! I didn't know how to respond to that as I don't own another Lancer, and reading the accident report, it was vague and impossible to...
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Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

Product
Usaa Auto Claim
#1107811
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