Manufacturer: Usaa Category: Claims Clear all filters (35 of 35 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Usaa - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred.Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
Read more
Anonymous
Anonymous

I was hit by one of their insured which is at fault, and now they try to tell me I'm at fault even with proves???

Anonymous
Anonymous

I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

Product
Usaa Auto Claim
#1018081
Reply to reviews
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
Read more
3.3
Product
Usaa Auto Claim
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
Reply to reviews
I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that...
Read more
2.4
Product
Usaa Auto Claim
#990752
Reply to reviews
Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than...
Read more
Anonymous
Anonymous

WORST BANK EVER!!!!!! THEIR POLICIES SUCK& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PA...

1.2
Product
Usaa Auto Claim
#985202
Reply to reviews
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
USAA Roadside Assistance was great and though already calling Silver Star Towing told me to use the police tow outfit if they could move my vehicle more quickly. They could, they did, and Roadside cancelled Silver Star and I told them who the company was that picked...
Read more
Pilote7102
Pilote7102

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102
Pilote7102

I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

3.6
Product
Usaa Auto Claim
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
Reply to reviews
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills....
Read more
1.0
Product
Usaa Auto Claim
I didn't like
  • Delayed payment
  • Employees unwillingness to help
  • Lied to
#977414
Reply to reviews

Looking for a Class Action Lawuit for USAA's Medpay / Auto Injury Solutions. From what I read on google they defraud all memebers with AIS. LETS go after these bastards. I tried by emailing the CEO and the Board of Directors, but it looks like it is in thier best...
Read more
Anonymous
Victim

I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and ...

Product
Usaa Auto Claim
#974322
Reply to reviews
My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
Read more
Anonymous
Anonymous

Funny I was hit by one of their insured (back into my car, and she was on the phone) now want me to be responsible for the incident, because I suppose to know she'll be backin...

Product
Usaa Auto Claim
#951474
Reply to reviews
This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked...
Read more
1.0
Product
Usaa Auto Claim
#950931
Reply to reviews
one of their members rear ended my daughter could not get their estimate on our damage they said I had to have. for my shop to repair it took multiply phone calls and a complaint to BBB to get it. then when I tried to get diminished value was told car was high mileage...
Read more
1.0
Product
Usaa Auto Claim
I didn't like
  • Wanting to blame others for their mistakes
  • Never resolves issues
#945500
Reply to reviews