Manufacturer: Usaa Category: Claims Clear all filters (37 of 37 reviews match)
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Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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Anonymous
Anonymous

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Ke...

Anonymous
Anonymous

Once YOU brought up a lawyer YOU changed the dynamics. Period. I'm sure that if you think back you will find that their reluctance to communicate with you started when YOU bro...

2.4
Product
Usaa Auto Claim
I liked
  • Customer service they used to have
  • Convenience of having all accounts with one bank
I didn't like
  • New customer service
  • Medical claims specialists cancelling payment to claims
  • Loyalty nor rewarded with better rates or even loan approvals
#1026964
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Resolved

USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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1.0
Product
Usaa Auto Claim
I didn't like
  • Have the worst customer service of any insurance company
#1024312
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I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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1.0
Product
Usaa Auto Claim
#1021679
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Usaa - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred.Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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Anonymous
Anonymous

I was hit by one of their insured which is at fault, and now they try to tell me I'm at fault even with proves???

Anonymous
Anonymous

I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

Product
Usaa Auto Claim
#1018081
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I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
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3.3
Product
Usaa Auto Claim
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
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I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that...
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2.4
Product
Usaa Auto Claim
#990752
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Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than...
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Anonymous
Anonymous

WORST BANK EVER!!!!!! THEIR POLICIES SUCK& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PA...

1.2
Product
Usaa Auto Claim
#985202
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Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
USAA Roadside Assistance was great and though already calling Silver Star Towing told me to use the police tow outfit if they could move my vehicle more quickly. They could, they did, and Roadside cancelled Silver Star and I told them who the company was that picked...
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Pilote7102
Pilote7102

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102
Pilote7102

I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

3.6
Product
Usaa Auto Claim
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
Reply to reviews
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills....
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1.0
Product
Usaa Auto Claim
I didn't like
  • Them holding my money
  • Delayed payment
  • Employees unwillingness to help
#977414
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Looking for a Class Action Lawuit for USAA's Medpay / Auto Injury Solutions. From what I read on google they defraud all memebers with AIS. LETS go after these bastards. I tried by emailing the CEO and the Board of Directors, but it looks like it is in thier best...
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Anonymous
Victim

I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and ...

Product
Usaa Auto Claim
#974322
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