Product: Usaa Auto Claim Clear all filters (44 of 44 reviews match)
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Usaa - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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Anonymous
Dave Spits

Stuart Blain Parker16 DE Zavala PLShavano tx

Anonymous
carmen sette

Stuart blain parker CEO of USAAHome Address16 DE Zavala PLShavano park TX

1.0
Product
Usaa Auto Claim
I liked
  • Commercials
#1059874
Reply to reviews
Their insurance was through USAA with a absolutely pathetic company known as Garrison Property and Casualty Insurance Company which I think their office is located in a hidden passage that could be found within a Burger King bathroom. The women I spoke to were so...
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Anonymous
Anonymous

Sounds like you need evidence that the accident was her fault. Might be a big problem.

Anonymous
Carmen sette

Stuart Blain Parker CEO16 De Zavala PL Shavano Park TXVeronica Frances Parker Wife of A S S Face16 De Shavano Park txThere Thing that they like to run from home is a STURON HO...

1.0
Product
Usaa Auto Claim
I didn't like
  • Lack of intelligence
  • Overall business
  • Clueless operators
#1057278
Reply to reviews
Since May 5, 2017 (day of damage), car towed at Modern Autocrafters for repair, a USAA adjuster comes out with know tools or anything to run a diagnostic on my car and confirms "there was no physical water in the car or anywhere" so they dismiss my claim and ask for a...
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Anonymous
Carmen sette

Stuart Blain Parker CEO16 DE Zavala PLShavano txhome address

Anonymous
Anonymous

How many CEO's of multi-billion dollar companies do you think would respond to such a trivial question? Ask for a different adjuster. Sounds like you have a poor case.

Product
Usaa Auto Claim
#1051042
Reply to reviews
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Not the former USAA at all. When I finally go my truck back additional damage had been done to the rear quarter panels, tail lights, and tailgate. (Tail lights had been replaced before pictures. I had been at tow facility a few days before USAA finally sent someone to...
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2.7
Product
Usaa Auto Claim
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
Reply to reviews
USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
Product
Usaa Auto Claim
#1037598
Reply to reviews
After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
Product
Usaa Auto Claim
#1029228
Reply to reviews
Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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Anonymous
Anonymous

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Ke...

Anonymous
Anonymous

Once YOU brought up a lawyer YOU changed the dynamics. Period. I'm sure that if you think back you will find that their reluctance to communicate with you started when YOU bro...

2.4
Product
Usaa Auto Claim
I liked
  • Convenience of having all accounts with one bank
  • Customer service they used to have
I didn't like
  • Loyalty nor rewarded with better rates or even loan approvals
  • Stinginess with lending and cc interest rates
  • Medical claims specialists cancelling payment to claims
#1026964
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Resolved

USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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1.0
Product
Usaa Auto Claim
I didn't like
  • Have the worst customer service of any insurance company
#1024312
Reply to reviews

I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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1.0
Product
Usaa Auto Claim
#1021679
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Usaa - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred.Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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Anonymous
Anonymous

I was hit by one of their insured which is at fault, and now they try to tell me I'm at fault even with proves???

Anonymous
Anonymous

I have USAA and their customer service is terrible with their own customers as well! After being a member for 16 years +, I am shopping for new auto and home insurance!

Product
Usaa Auto Claim
#1018081
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