Manufacturer: Usaa Category: Claims Clear all filters (20 of 20 reviews match)
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It has been nearly a month since I submitted my claim for damage to the underside of my travel trailer to USAA. Since that time I cannot get the process moving. No one at USAA wants to take responsibility for moving the claims process along. It seems that USAA has skimped in two areas: 1) They do not have theri own adjusters here in Montana and 2) I'm not sure where they have their own customer service agents, I wanted to discuss the...
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#928017
They have USAA. We start a claim after getting two estimates (one costing us $26!). Luckily one of the claims was with a shop in their trusted circle so we are all set to get it towed to the shop but then the shop wont take our vehicle because they claim USAA hasnt paid them yet. I call USAA, who claims they havent gotten the shops uploaded estimate yet. On the second phone call to USAA they say that our trucks blue book value isnt even half as...
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Anonymous

Anonymous This is standard practice. No insurance company owes any more than the actual cash value of the vehicle.
If the damages exceed the value or come within approximately 75% o...

1.0
I liked
  • Do not use
I didn't like
  • Everything about usaa
  • Deceitfulness
  • Ineptitude and uncaring attitude of staff
#924548
Fortunately I am not a policy holder with USAA, however unfortunately my parked vehicle was hit by a USAA member 1 week ago. Each call to 210-531-8722 gives you a different rep. The original adjuster I spoke with last Thursday, has not returned my call, though I have left her several messages. I'm still waiting on a manager to call per my request 3 days ago. This morning I spoke with a Rep whom advised "everything is fine" I can now proceed with...
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Anonymous

Anonymous Insurance companies have a contract with their insured to defend and protect them. The law in every state protects them and allows them weeks and months to investigate and det...

1.0
#909838
We have USAA for our home and 4 vehicles. My neighbor also has USAA policy. USAA used our homeowners policy for our property damage with a $500 deductible. I was told by several employees at USAA since our '49 GMC only has liability and no negligence was found on behalf of the neighbors house fire, USAA will NOT cover our damage. Attached is a pucture of the neighbors carport one month before fire. They are hoaders. If they didn't have all the...
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Anonymous

Anonymous If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

LadyScot

LadyScot Your only recourse is to sue your neighbor.

3.3
#909539
My parked vehicle was hit and totaled by a drunk USAA member on July 27, at approx 1:05 AM. Once my car was deemed a total loss, the adjuster offered me basically pennies for my car. I rejected the offer and submitted valid receipts to prove it was worth more than I was being offered. The adjuster ignored my phone calls for 4 days, finally called me back after filing a complaint only to deal with a horrible attitude, disrespect and being lied to...
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I didn't like
  • Everything about usaa

I held USAA to a higher standard then State Farm or Allstate but I was sooooo wrong! Without telling me they dropped my claim and said I had to track down, call and fight the other insurance company myself instead of USAA handling the claim for me. I've never heard of such a thing. When you are involved in an accident the last thing you wanna do is go to battle with the opposing insurance company to even see if they accept your claim let alone...
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Anonymous

Anonymous Oh, but you do not understand. NO insurance company, NOT ONE, is going to handle your claim when another party is at fault.
I've been in the business over 25 years. When y...

1.0
I didn't like
  • Customer service is the worst
#898545
By far the most negative experience I have had with a company that states they pride themselves in taking care of our military families.I have been talked down to, not informed of anything, felt like a criminal, felt like I had committed a crime and was guilty until proven guilty. No respect that my vehicle was in a major hail storm. Had a half of dozen hail dents that had scratches inside the dent. Keep in mind that there is over 120 dents on...
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USAA has to be the worst company I have ever had. My vehicle was damaged and at first things started off great. My adjuster/manager Majorie Poppen gave me a call as soon as I put the claim in, made me feel like they were gonna take care of me and he even gave me his extension incase I needed anything. I have now been trying to get a hold of this man for over 3 weeks. Leaving several voice messages with a callback number and not a single call...
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1.8
#863798

what if i have a bigger claim and try to screw me out of insuring my home and have lawyers get USAA off on a technicality. Run from this company. they disgrace all service members with their conning. i have never had a company make a big deal over a small claim and not accept verbal integrity of a claim which is all they will get anyway from the mechanic and me when its investigated. dont let your hard earned money be stolen from this low...
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Anonymous

Anonymous I take from your post that you file a lot of small claims. It is the obligation of all insurance companies to investigate and reject claims that might be questionable. USAA ...