Product: Usaa Auto Claim Clear all filters (93 of 93 reviews match)
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0 comments
1.9
Details
my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims...
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Author
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Lack of understanding
  • Having my military service dishonored
Reason of review
Poor customer service
Loss
$16264
Preferred solution
Let the company propose a solution
Review #1486761 is a subjective opinion of poster.
0 comments

USAA - Horrible company to deal with and absolute cowards!

Called our car a total. Gave us 3 days to turn in the rental. Refuse to pay storage charges at body shop. Want to take our car and pay us what they feel it's worth. Most ignorant woman I have ever dealt with. Take it or leave it attitude. So stay away from these people. They only care about saving themselves money rather than making people whole.
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Author
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
Review #1483511 is a subjective opinion of poster.
1 comment
USAA too!! They submit a payment to to the financial institution from our uninsured policy because they couldn’t determine the coverage. Now the vehicle that hit her was a Jeep Cherokee and the tag on the report came back to a Jaguar. To add insult USAA is now...
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Anonymous
#1642070

Too many complications for us to help with this. If both vehicles were insured by USAA, they are even responsible for the deductibles. Get your facts straight before trying to...

Author
Service
Usaa Auto Claim
Reason of review
Order processing issue
Review #1465897 is a subjective opinion of poster.
5 comments
A person insured with USAA pulled out in front of my son and they have fought me all the way with not wanting to pay even though all the evidence points to it being their drivers fault. I have repeatedly called and left messages for the adjuster and a manager to call...
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Anonymous
#1631473

So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer? I wouldn’t call you back if you were a pain in the *** either. I’m...

Author
Location
San Antonio, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Review #1424079 is a subjective opinion of poster.
2 comments
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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Anonymous
#1631475

You aren’t their client. Stop whining. You get what the law allows, 3 days. If you don’t like it file with your own insurance.

Author
Location
San Antonio, Texas
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Horrible experience
  • Lack of compassion
  • Lack of honesty
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
Review #1423590 is a subjective opinion of poster.
2 comments
1.0
Details
Did not speak to an assigned USAA adjuster until 4 days later and that was after calling them. USAA had my brother who is not even on the same policy as being the driver. Rear end accidents are almost always the fault of the rear driver. There are exceptions. USAA...
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Anonymous
#1632083

There are acceptions maybe a story you’re not telling? Either way invest in a dash cam and a rear one. Problem will be solved.

Author
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
Review #1412793 is a subjective opinion of poster.
0 comments
1.1
Details
My car was in an accident the same day they towed my car to their partner shop (Big Mistake) I haven’t seen my car since and a week later after me calling and asking about my car some adjuster calls me and tells me they don’t think the damage under my hood was caused...
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Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1361544 is a subjective opinion of poster.
0 comments
Thought it wasn't going to be a big deal, USAA pays us off repair estimate less deductible. Then the repair shop tears into her Volvo and the cost about doubles. Well, USAA decides the car is a total and offers us to go to their website to review the settlement. We do...
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Author
Service
Usaa Auto Claim
Reason of review
Bad faith claim handling
Loss
$12000
Preferred solution
Pay me the amount I agreed to.
Review #1337774 is a subjective opinion of poster.
0 comments

USAA - Poor payment on medical claim

We had an accident in February....still argueing about settlement...But my complaint after 40 years with USAA is my medical claims. Submitted bill from emergency room at least four times...$40 was not paid as they needed the "code"!!!! Everytime we refaxed the bill and called USAA they said they would take care of it....well....after 60+ years of life I received a call from a collection agency....THANK YOU USAA!!!!!!
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Author
Service
Usaa Auto Claim
Reason of review
Problems with payment
Review #1319044 is a subjective opinion of poster.
5 comments
1.8
Details
My family has had USAA for decades and until recently they have been great. Apparently they have changed how they operate in the last few years. This is a brief description of how they are handling a recent motor vehicle accident claim without bodily injury.. 1. No...
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Anonymous
#1657222

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march a...

Author
Location
San Antonio, Texas
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Let the company propose a solution
Review #1318108 is a subjective opinion of poster.