Manufacturer: Usaa Category: Claims Clear all filters (30 of 30 reviews match)
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Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
USAA Roadside Assistance was great and though already calling Silver Star Towing told me to use the police tow outfit if they could move my vehicle more quickly. They could, they did, and Roadside cancelled Silver Star and I told them who the company was that picked...
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Pilote7102
Pilote7102

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102
Pilote7102

I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

3.6
Product
Usaa Auto Claim
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
Reply to reviews
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills....
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1.0
Product
Usaa Auto Claim
I didn't like
  • Employees unwillingness to help
  • Practices
  • Delayed payment
#977414
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Looking for a Class Action Lawuit for USAA's Medpay / Auto Injury Solutions. From what I read on google they defraud all memebers with AIS. LETS go after these bastards. I tried by emailing the CEO and the Board of Directors, but it looks like it is in thier best...
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Anonymous
Victim

I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and ...

Product
Usaa Auto Claim
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My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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Anonymous
Anonymous

Funny I was hit by one of their insured (back into my car, and she was on the phone) now want me to be responsible for the incident, because I suppose to know she'll be backin...

Product
Usaa Auto Claim
#951474
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This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked...
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1.0
Product
Usaa Auto Claim
#950931
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one of their members rear ended my daughter could not get their estimate on our damage they said I had to have. for my shop to repair it took multiply phone calls and a complaint to BBB to get it. then when I tried to get diminished value was told car was high mileage...
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1.0
Product
Usaa Auto Claim
I didn't like
  • Wanting to blame others for their mistakes
  • Never resolves issues
#945500
Reply to reviews

After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer...
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Anonymous
Anonymous

The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims. These compani...

1.0
Product
Usaa Auto Claim
I didn't like
  • Employees unwillingness to help
  • Being hung up on
#935123
Reply to reviews

WE HAVE AUTO INSURANCE WITH THEM, AND WE WERE IN A CAR ACCIDENT IN 2013 THAT STARTED THE MESS TO BEGIN WITH. THEY HAVE BEEN HARASSING US EVER SINCE, WE HAVE HAD HORRIBLE ADJUSTERS ONE AFTER ANOTHER. ONE BY THE NAME OF BRANDON COONEY WHO REPEATEDLY VERBALLY HARASSED ME...
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Anonymous
Anonymous

I have a feeling that for you, being "harassed" is not giving in to your every demand. Are you good at crocodile tears?

1.0
Product
Usaa Auto Claim
I didn't like
  • Spotty customer service
  • Support isis
  • Horrible customer service
#931517
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It has been nearly a month since I submitted my claim for damage to the underside of my travel trailer to USAA. Since that time I cannot get the process moving. No one at USAA wants to take responsibility for moving the claims process along. It seems that USAA has...
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Product
Usaa Auto Claim
#928017
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They have USAA. We start a claim after getting two estimates (one costing us $26!). Luckily one of the claims was with a shop in their trusted circle so we are all set to get it towed to the shop but then the shop wont take our vehicle because they claim USAA hasnt...
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Anonymous
Anonymous

This is standard practice. No insurance company owes any more than the actual cash value of the vehicle. If the damages exceed the value or come within approximately 75% of th...

1.0
Product
Usaa Auto Claim
I liked
  • Do not use
I didn't like
  • Ineptitude and uncaring attitude of staff
  • Deceitfulness
  • Everything about usaa
#924548
Reply to reviews