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USAA - Treated like dirt

I was told by my father that USAA insures former military officers and their families 30 years ago. It is extremely sad that they have turned into another insurance company that is all they are. 3 weeks since a car accident and they have not paid us for the equity in our vehicle due to their third party. I have companies to no avail! USAA is horrible am so will be leaving them .
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Review
#1534045 Review #1534045 is a subjective opinion of poster.
Service
Usaa Auto Claim
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
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Review
#1533695 Review #1533695 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.
1.0
Details

Update by user May 12

I said in my review there is golf ball sized hole in my back window. For some reason this was *** out like I was swearing. That is not the case.

Original review posted by user May 12

00 deductible but it was discovered by the 3rd party, USAA uses to replace the glass, that the back windshield wiper arm was bent along with it damaging the wiper motor. An additional request was made to have this fixed as well. USAA requested pictures which the 3rd...
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Review
#1532907 Review #1532907 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
not returning phone calls, closing case without taking care of all issues
Loss
$300
Many of you would probably agree that USAA Insurance is a reliable service due to STRONG military affiliation. As a former enlisted soldier and commissioned officer, they supported and addressed me on a professional level while WEARNING THE UNIFORM! But no matter what...
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2 comments
Anonymous
#1690718

A lot of words but not very descriptive of the real problem. Left me bewildered.

Had to reread several paragraphs several times.

Maybe try taking a breath. Thanks for your service.

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Review
#1526431 Review #1526431 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$1200
Preferred solution
CAR REPAIR
2.9
Details
USAA informed me they were dropping me from insurance as a result of my claims. The claims cost USAA a total of around $6,000. Between my premiums and deductibles for my home, I have paid them approximately $13,000 over the years. When I was filing my second claim...
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1 comment
Anonymous
#1711143

USAA is awful - hopefully you can find a new insurance company who will treat you better.

Review
#1506884 Review #1506884 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • General customer service
Cons
  • Attentiveness to detailed needs of customers
Reason of review
Problems with payment
My parked vehicle was hit in a parking lot by a USAA insured member. The insured did not deny fault and gave me her info to file a claim. Now the insured will not return USAA’s calls to give a statement. I have not been able to get my car repaired and have been told by...
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3 comments
Anonymous
#1674770

I also am having the same problem with this *** company Bad Faith Company. USAA at-fault driver causes serious damages to my vehicle.

Took the word of their lying policy holder over the police report and a witness.

What a joke!! Going to fight this until I can not fight anymore.

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Review
#1496455 Review #1496455 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue

USAA in Martinsburg, West Virginia - Garbage Customer service

2.6
Details
When USAA does a good job they are great. but........ When they are garbage, their customer service is rock bottom. USAA should hang their heads in shame. My daughter (Who is on my insurance at the time) had an accident with a kamikaze deer. Took USAA a week just to pick the car up because they were so in competent they could not listen to the directions and made assumptions. Then lied about why they could not pick it up repeatedly. I requested it be taken to another competent USAA assessor but Nope, it stayed there. I was very vocal on their claims page about my dissatisfaction and what ended up happening, they totaled the car and low balled the estimate. Penny pinching garbage. USAA Taking care of the Troops. NOT.
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Review
#1496151 Review #1496151 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Customer service and insurance assesments
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund
1.9
Details
my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims...
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Review
#1486761 Review #1486761 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Abysmally dismal customer service
  • Having my military service dishonored
Reason of review
Poor customer service
Loss
$16264
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Loan
  • Usaa Car Insurance
  • Usaa Auto Insurance Claim
  • Poor Company Ethics

USAA - Horrible company to deal with and absolute cowards!

Called our car a total. Gave us 3 days to turn in the rental. Refuse to pay storage charges at body shop. Want to take our car and pay us what they feel it's worth. Most ignorant woman I have ever dealt with. Take it or leave it attitude. So stay away from these people. They only care about saving themselves money rather than making people whole.
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Review
#1483511 Review #1483511 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
USAA too!! They submit a payment to to the financial institution from our uninsured policy because they couldn’t determine the coverage. Now the vehicle that hit her was a Jeep Cherokee and the tag on the report came back to a Jaguar. To add insult USAA is now...
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1 comment
Anonymous
#1642070

Too many complications for us to help with this. If both vehicles were insured by USAA, they are even responsible for the deductibles.

Get your facts straight before trying to contact anyone. An attorney will not help.

Review
#1465897 Review #1465897 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue