Manufacturer: Usaa Category: Claims Clear all filters (22 of 22 reviews match)
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WE HAVE AUTO INSURANCE WITH THEM, AND WE WERE IN A CAR ACCIDENT IN 2013 THAT STARTED THE MESS TO BEGIN WITH. THEY HAVE BEEN HARASSING US EVER SINCE, WE HAVE HAD HORRIBLE ADJUSTERS ONE AFTER ANOTHER. ONE BY THE NAME OF BRANDON COONEY WHO REPEATEDLY VERBALLY HARASSED ME...
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Anonymous

Anonymous I have a feeling that for you, being "harassed" is not giving in to your every demand. Are you good at crocodile tears?

1.0
I didn't like
  • Employees unwillingness to help
  • Support isis
  • Service - fraud protection
#931517
Reply to reviews
It has been nearly a month since I submitted my claim for damage to the underside of my travel trailer to USAA. Since that time I cannot get the process moving. No one at USAA wants to take responsibility for moving the claims process along. It seems that USAA has...
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They have USAA. We start a claim after getting two estimates (one costing us $26!). Luckily one of the claims was with a shop in their trusted circle so we are all set to get it towed to the shop but then the shop wont take our vehicle because they claim USAA hasnt...
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Anonymous

Anonymous This is standard practice. No insurance company owes any more than the actual cash value of the vehicle. If the damages exceed the value or come within approximately 75% of th...

1.0
I liked
  • Do not use
I didn't like
  • Everything about usaa
  • Ineptitude and uncaring attitude of staff
  • Deceitfulness
#924548
Reply to reviews
Fortunately I am not a policy holder with USAA, however unfortunately my parked vehicle was hit by a USAA member 1 week ago. Each call to 210-531-8722 gives you a different rep. The original adjuster I spoke with last Thursday, has not returned my call, though I have...
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Anonymous

Anonymous Insurance companies have a contract with their insured to defend and protect them. The law in every state protects them and allows them weeks and months to investigate and det...

Usaa Auto Claim Review from Hinesville, Georgia
We have USAA for our home and 4 vehicles. My neighbor also has USAA policy. USAA used our homeowners policy for our property damage with a $500 deductible. I was told by several employees at USAA since our '49 GMC only has liability and no negligence was found on...
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Anonymous

Anonymous If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

LadyScot

LadyScot Your only recourse is to sue your neighbor.

My parked vehicle was hit and totaled by a drunk USAA member on July 27, at approx 1:05 AM. Once my car was deemed a total loss, the adjuster offered me basically pennies for my car. I rejected the offer and submitted valid receipts to prove it was worth more than I...
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I didn't like
  • Everything about usaa
Reply to reviews

I held USAA to a higher standard then State Farm or Allstate but I was sooooo wrong! Without telling me they dropped my claim and said I had to track down, call and fight the other insurance company myself instead of USAA handling the claim for me. I've never heard of...
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Anonymous

Anonymous Oh, but you do not understand. NO insurance company, NOT ONE, is going to handle your claim when another party is at fault. I've been in the business over 25 years. When you a...

1.0
I didn't like
  • Customer service is the worst
#898545
Reply to reviews
By far the most negative experience I have had with a company that states they pride themselves in taking care of our military families.I have been talked down to, not informed of anything, felt like a criminal, felt like I had committed a crime and was guilty until...
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USAA has to be the worst company I have ever had. My vehicle was damaged and at first things started off great. My adjuster/manager Majorie Poppen gave me a call as soon as I put the claim in, made me feel like they were gonna take care of me and he even gave me his...
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what if i have a bigger claim and try to screw me out of insuring my home and have lawyers get USAA off on a technicality. Run from this company. they disgrace all service members with their conning. i have never had a company make a big deal over a small claim and...
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Anonymous

Anonymous I take from your post that you file a lot of small claims. It is the obligation of all insurance companies to investigate and reject claims that might be questionable. USAA ...