Product: Usaa Auto Claim Rating: 4 Stars Clear all filters (2 of 101 reviews match)
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Rating:
4.0
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July 2nd I was rear-ended by USAA policy holder. I was at a red light when he quickly put on his breaks. He promptly called USAA and gave them all the information. That day USAA got me connected with a collision shop. They deamed it not driveable. USAA paid and got me...
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1 comment
Anonymous
#1526601

For some reason this will not let me update. Overratedpigeon here, USAA has been slow sending my money since I last posted.

In fact they needed me to send in even more information but they failed to contact me I had to contact them.

So now I have to wait longer. On August 2nd it will be a month since the accident.

Review
#1309694 Review #1309694 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Review
#979212 Review #979212 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim

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