Product: Usaa Auto Claim Rating: 3 Stars Clear all filters (5 of 101 reviews match)
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Rating:
2.9
Details
USAA informed me they were dropping me from insurance as a result of my claims. The claims cost USAA a total of around $6,000. Between my premiums and deductibles for my home, I have paid them approximately $13,000 over the years. When I was filing my second claim...
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1 comment
Anonymous
#1711143

USAA is awful - hopefully you can find a new insurance company who will treat you better.

Review
#1506884 Review #1506884 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • General customer service
Cons
  • Attentiveness to detailed needs of customers
Reason of review
Problems with payment

USAA in Martinsburg, West Virginia - Garbage Customer service

2.6
Details
When USAA does a good job they are great. but........ When they are garbage, their customer service is rock bottom. USAA should hang their heads in shame. My daughter (Who is on my insurance at the time) had an accident with a kamikaze deer. Took USAA a week just to pick the car up because they were so in competent they could not listen to the directions and made assumptions. Then lied about why they could not pick it up repeatedly. I requested it be taken to another competent USAA assessor but Nope, it stayed there. I was very vocal on their claims page about my dissatisfaction and what ended up happening, they totaled the car and low balled the estimate. Penny pinching garbage. USAA Taking care of the Troops. NOT.
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Review
#1496151 Review #1496151 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Customer service and insurance assesments
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible

USAA's service has gone down, down, down

3.3
Details
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters, and the adjuster never got it touch with me. I had to make over 30 calls to correct problems they caused, like assigning me to a repair shop far from my home without even asking me. It's a good company in some ways and a mediocre one in other ways. Too bad its customer service is dropping so much -- they're no longer a great company to work with.
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Review
#992423 Review #992423 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Professionalism of people on phone when call with problems
Cons
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
Reason of review
Poor customer service
Preferred solution
Make a serious effort to prevent this kind of problem, e.g., assign local adjusters.
Tags
  • Usaa Car Insurance
Featured
3.3
Details
Usaa - Auto Claim Review from Hinesville, Georgia
We have USAA for our home and 4 vehicles. My neighbor also has USAA policy. USAA used our homeowners policy for our property damage with a $500 deductible. I was told by several employees at USAA since our '49 GMC only has liability and no negligence was found on...
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4 comments
Anonymous
#1209181

If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

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Review
#909539 Review #909539 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment

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9800 Fredericksburg Road
San Antonio, Texas 78288
United States
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