Product: Usaa Auto Claim Rating: 2 Stars Clear all filters (13 of 101 reviews match)
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Resolved: USAA - Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
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Review
#1680930 Review #1680930 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Unwillingness to fix problem usaa created
  • Inept
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu
2.0
Details
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
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1 comment
WingedMagpie
#1734226

I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk into your local office and deal with people ...not call centers

Review
#1624332 Review #1624332 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered
1.9
Details
Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
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1 comment
TellingChinstrapPenguin232
#1725069

Had that issue too. They wouldn't even let me pay more a month to have REAL coverage.

Used to be it just covered the cost.

now it covers a maximum of $20 a day? What's this insurance for anyway?

Review
#1602530 Review #1602530 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • People that were there 4 years ago
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund
2.0
Details
I had a fender-bender accident in a small parking lot. I reported the incident to the police, whereas the other party fled the scene. I called USAA for support, submitting my statement and incident report police made. I got a response from USAA--the Agent thinks that I...
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Review
#1547174 Review #1547174 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.9
Details
my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims...
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Review
#1486761 Review #1486761 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Having my military service dishonored
  • Executive resolution
  • Lack of understanding
Reason of review
Poor customer service
Loss
$16264
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Loan
  • Usaa Car Insurance
  • Usaa Auto Insurance Claim
  • Poor Company Ethics
1.8
Details
My family has had USAA for decades and until recently they have been great. Apparently they have changed how they operate in the last few years. This is a brief description of how they are handling a recent motor vehicle accident claim without bodily injury.. 1. No...
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5 comments
Anonymous
#1657222

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i have every conversation recorded like yourself , and going forward will record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the *** I have now consulted a lawyer to protect myself.

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Review
#1318108 Review #1318108 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
1.7
Details
I gave them 14 years of service when i finally needed their help with an accident they tried to help the other party involved in accident with medical billing but wouldn’t help me. On top of this when i got into another small accident they cancelled and wouldn’t assist...
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2 comments
Anonymous
#1538051

I am not an auto adjuster, but I don't believe an auto insurance policy covers medical costs for the party who buys it. They will cover the injured party damaged auto and/or medical, if their insured party is liable, they generally will cover their own parties damaged vehicle and uninsured motorists if the other party is at fault and doesn't have insurance or enough insurance.

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Review
#1317416 Review #1317416 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.8
Details
USAA was slow to pay even part the claim had to get lawyer against my own insurance company USAA. Filed claim under under insured or no insurance . Car was never repaired correct with USAA recommended body shop. Shortly after this they canceled my insurance policy,...
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Review
#1169287 Review #1169287 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Useless company need lawyer for claim
Reason of review
Problems with payment
1.7
Details
Was in a no fault accident, rear-ended by some fool. USAA wants me to pay the deductable instead of getting it out of the other company....and, even if they do they are going to drop the value of the care 1000.00. USAA sucks. The most expensive Ponzi scheme going at...
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1 comment
Anonymous
#1358646

You are mad they want you to adhere to the policy you bought. You're mad you pay a deductible you selected?

Are you brain damaged? If you don't want to use YOUR coverage file through the other company.

Insurance is what you pay for and the policy you selected is what they're using. How dare they!

Review
#1078803 Review #1078803 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.4
Details
Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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3 comments
Anonymous
#1311307

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Kept on going with her remarks.

Sadly her supervisor Melinda was just as bad and even lied and said she heard the whole conversation. I asked "then as a supervisor why did you not intervene when she was so disrespectful to me"...still have yet to hear from Melinda's supervisor but I will be placing many calls until my claim gets handled correctly or yes I will be involving a lawyer!

21 years and absolutely no loyalty or quality service! I've already started switching my other services effective immediately after reading multiple reviews that are absolutely disgraceful!!!

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Review
#1026964 Review #1026964 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
  • Customer service they used to have
Cons
  • New customer service
  • Medical claims specialists cancelling payment to claims
  • Stinginess with lending and cc interest rates
Reason of review
Poor customer service
Tags
  • insurance review
  • Do Not Bank With Usaa