Product: Usaa Auto Claim Rating: 1 Star Clear all filters (54 of 101 reviews match)
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Pathetic Company. DO NOT DO BUSINESS WITH USAA !!!

1.0
Details
My vehicle was involved in an accident that was the fault of a USAA member. They did not return calls, did not respond to any correspondence, then finally DENIED my clam. THIS COMPANY IS NOTHING BUT A FRAUD !!! They take members money and do NOTHING to resolve claims. They provide nothing more than a "Proof of Insurance" for Law Enforcement when pulled over. This company needs a complete leadership change. If you are a member, LEAVE. Get other insurance. If you have a claim against USAA, get ready to pay out of pocket for repairs. TOTALLY UNPROFESSIONAL, TOTALLY WORTHLESS !!!
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Review
#1638669 Review #1638669 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Azle, Texas - Their driver caused the accident and the adjuster is rude and trying the pass the vault onto me.

1.0
Details
Their driver ran a stop sign and I hit he. The adjuster told me they have to investigate it more cause I could be at fault also. Don’t see how. When I try to ask a question he talked over me and keep saying I should just file with my insurance
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Review
#1638284 Review #1638284 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Salina, Kansas - Auto claims

1.0
Details
claims #000462436U They told me to get photos and estimate then send with this email link. The link isn't working. So i need to either email or fax the info. My claim adjuster is never in the office and has not reach out to me at all.
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Review
#1634735 Review #1634735 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.3
Details
I got into an accident Friday and put in my auto claim on Friday at 4:46 CDT. I thought I might get a call Friday, but thought then Saturday maybe if you guys have office hours. Nothing throughout the weekend either. my car is driveable, but I should not be driving it...
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Review
#1630067 Review #1630067 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to.

It was a freaking nightmare and I thought I was going to have a nervous breakdown. This company Is a scam. First contact I was threatened that if I went with my choice of autobody and the estimate was for three days and it took them five days, I would have to pay for car rental for two xtra days. I told this rude woman that I know they have to take door off to access further damage and if they can't get new door in right away due to unknown reason I would be charged and she said, "YES", so she said in a threatening voice, "You listen to every word I tell you, Sheila you understand me".

This is how it is going to go. We will approve estimate and you will receive check in mail right a way and we will contact so and so car rental company and it is up to you to make sure you get the rental car back there in time do you understand? I agreed and she hung up, she was being so rude and interrupting, so the conversation ended and rental company phoned me in ten minutes and I told them the insurance company has not approved the estimate so I am still waiting. It took them five business days to approve the estimate.

They called me and left me a message and told me they are not approving the paint estimate and I will have to pay for paint. Then they sent me a check and I picked up my car and paid them the amount of check and off I go. Today I receive a statement they will not pay any additional repair charges to my Auto Body Shop and to go elsewhere. This company representatives, five of them were all mean, unaccommodating and nasty.

They never corresponded to my auto body only once, they felt like they enjoyed harassing me. I have never seen anything like it in my life. I thought it was a nightmare.

PLease do not subscribe to this insurance company , they will do their best to try to cheat you out of a estimate and not pay the full amount. I am going to make a claim with the Texas Insurance Commissioner.

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Lack of understanding
  • Poor value and polices
  • Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
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Review
#1533695 Review #1533695 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.
1.0
Details

Update by user May 12

I said in my review there is golf ball sized hole in my back window. For some reason this was *** out like I was swearing. That is not the case.

Original review posted by user May 12

00 deductible but it was discovered by the 3rd party, USAA uses to replace the glass, that the back windshield wiper arm was bent along with it damaging the wiper motor. An additional request was made to have this fixed as well. USAA requested pictures which the 3rd...
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Review
#1532907 Review #1532907 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
not returning phone calls, closing case without taking care of all issues
Loss
$300
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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2 comments
Anonymous
#1631475

You aren’t their client. Stop whining.

You get what the law allows, 3 days. If you don’t like it file with your own insurance.

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Review
#1423590 Review #1423590 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Horrible experience
  • Lack of compassion
  • Lack of understanding
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
1.0
Details
Did not speak to an assigned USAA adjuster until 4 days later and that was after calling them. USAA had my brother who is not even on the same policy as being the driver. Rear end accidents are almost always the fault of the rear driver. There are exceptions. USAA...
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2 comments
Anonymous
#1632083

There are acceptions maybe a story you’re not telling? Either way invest in a dash cam and a rear one. Problem will be solved.

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Review
#1412793 Review #1412793 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
  • Auto Accidents

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.1
Details
My car was in an accident the same day they towed my car to their partner shop (Big Mistake) I haven’t seen my car since and a week later after me calling and asking about my car some adjuster calls me and tells me they don’t think the damage under my hood was caused...
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Review
#1361544 Review #1361544 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment