Seller: Usaa Product: Usaa Auto Claim Clear all filters (0 of 101 reviews match)
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Resolved: USAA - Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
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Review
#1680930 Review #1680930 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Unwillingness to fix problem usaa created
  • Inept
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu

USAA - Trying to collect on a claim!

On 8/14/2019 a USAA member pulled out in front of me and we collided. He was at fault. I submitted pictures via phone to USAA per there instructions. A check for damages was written on 8/18/19 for $2400. On 8/23rd I was contacted and told my auto was a total loss. It has been in the shop since the 15th of August. I turned in my rental the following day. We agreed that I would buy back my vehicle. Called on the 29th no check. Called on the 9th still no check it will probably be a couple of days. Meanwhile I have been without an auto for over a month. I can't believe these people stay in business. Do I have to get a lawyer to get my $$$$! I am definately a pissed consumer.
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Review
#1648741 Review #1648741 is a subjective opinion of poster.
Service
Usaa Auto Claim

Pathetic Company. DO NOT DO BUSINESS WITH USAA !!!

1.0
Details
My vehicle was involved in an accident that was the fault of a USAA member. They did not return calls, did not respond to any correspondence, then finally DENIED my clam. THIS COMPANY IS NOTHING BUT A FRAUD !!! They take members money and do NOTHING to resolve claims. They provide nothing more than a "Proof of Insurance" for Law Enforcement when pulled over. This company needs a complete leadership change. If you are a member, LEAVE. Get other insurance. If you have a claim against USAA, get ready to pay out of pocket for repairs. TOTALLY UNPROFESSIONAL, TOTALLY WORTHLESS !!!
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Review
#1638669 Review #1638669 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Azle, Texas - Their driver caused the accident and the adjuster is rude and trying the pass the vault onto me.

1.0
Details
Their driver ran a stop sign and I hit he. The adjuster told me they have to investigate it more cause I could be at fault also. Don’t see how. When I try to ask a question he talked over me and keep saying I should just file with my insurance
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Review
#1638284 Review #1638284 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Salina, Kansas - Auto claims

1.0
Details
claims #000462436U They told me to get photos and estimate then send with this email link. The link isn't working. So i need to either email or fax the info. My claim adjuster is never in the office and has not reach out to me at all.
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Review
#1634735 Review #1634735 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.3
Details
I got into an accident Friday and put in my auto claim on Friday at 4:46 CDT. I thought I might get a call Friday, but thought then Saturday maybe if you guys have office hours. Nothing throughout the weekend either. my car is driveable, but I should not be driving it...
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Review
#1630067 Review #1630067 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
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1 comment
WingedMagpie
#1734226

I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk into your local office and deal with people ...not call centers

Review
#1624332 Review #1624332 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered
1.9
Details
Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
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1 comment
TellingChinstrapPenguin232
#1725069

Had that issue too. They wouldn't even let me pay more a month to have REAL coverage.

Used to be it just covered the cost.

now it covers a maximum of $20 a day? What's this insurance for anyway?

Review
#1602530 Review #1602530 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • People that were there 4 years ago
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to.

It was a freaking nightmare and I thought I was going to have a nervous breakdown. This company Is a scam. First contact I was threatened that if I went with my choice of autobody and the estimate was for three days and it took them five days, I would have to pay for car rental for two xtra days. I told this rude woman that I know they have to take door off to access further damage and if they can't get new door in right away due to unknown reason I would be charged and she said, "YES", so she said in a threatening voice, "You listen to every word I tell you, Sheila you understand me".

This is how it is going to go. We will approve estimate and you will receive check in mail right a way and we will contact so and so car rental company and it is up to you to make sure you get the rental car back there in time do you understand? I agreed and she hung up, she was being so rude and interrupting, so the conversation ended and rental company phoned me in ten minutes and I told them the insurance company has not approved the estimate so I am still waiting. It took them five business days to approve the estimate.

They called me and left me a message and told me they are not approving the paint estimate and I will have to pay for paint. Then they sent me a check and I picked up my car and paid them the amount of check and off I go. Today I receive a statement they will not pay any additional repair charges to my Auto Body Shop and to go elsewhere. This company representatives, five of them were all mean, unaccommodating and nasty.

They never corresponded to my auto body only once, they felt like they enjoyed harassing me. I have never seen anything like it in my life. I thought it was a nightmare.

PLease do not subscribe to this insurance company , they will do their best to try to cheat you out of a estimate and not pay the full amount. I am going to make a claim with the Texas Insurance Commissioner.

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Lack of understanding
  • Executive resolution
  • Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.0
Details
I had a fender-bender accident in a small parking lot. I reported the incident to the police, whereas the other party fled the scene. I called USAA for support, submitting my statement and incident report police made. I got a response from USAA--the Agent thinks that I...
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Review
#1547174 Review #1547174 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service