Product: Usaa Auto Claim Clear all filters (5 of 101 reviews match)
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Resolved

Resolved: USAA - Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
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Review
#1680930 Review #1680930 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Unwillingness to fix problem usaa created
  • Inept
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
Resolved
1.0
Details
USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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Review
#1024312 Review #1024312 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Have the worst customer service of any insurance company
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Full refund
Tags
  • Disgusting company
  • Usaa Customer Service
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Review
#979212 Review #979212 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
Resolved
1.0
Details
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills....
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Review
#977414 Review #977414 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Delayed payment
  • Practices
  • Them holding my money
Reason of review
Problems with payment
Tags
  • auto insurance

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts