Product: Usaa Auto Claim Clear all filters (95 of 95 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
View full review
3 comments
Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going? Those letters you showed us ARE the acknowledgement. The status letter they sent you (twice) is why they have mo...

Review
#1238545 Review #1238545 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.9
Details
Would like to make all USAA auto policy holders aware that your policy DOES NOT provide full coverage when renting a car!!! I have been told by USAA representatives that I could decline rental car company's offered coverage. I have followed this and was recently in an...
View full review
1 comment
TellingChinstrapPenguin232
#1725069

Had that issue too. They wouldn't even let me pay more a month to have REAL coverage. Used to be it just covered the cost. now it covers a maximum of $20 a day? What's this in...

Review
#1602530 Review #1602530 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • People that were there 4 years ago
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$1314
Preferred solution
Full refund
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
View full review
1 comment
FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to. It was a freaking nightmare ...

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Poor value and polices
  • Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
2.0
Details
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
View full review
1 comment
WingedMagpie
#1734226

I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk in...

Review
#1624332 Review #1624332 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered
2.0
Details
I had a fender-bender accident in a small parking lot. I reported the incident to the police, whereas the other party fled the scene. I called USAA for support, submitting my statement and incident report police made. I got a response from USAA--the Agent thinks that I...
View full review
Review
#1547174 Review #1547174 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
View full review
Review
#1533695 Review #1533695 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Not the former USAA at all. When I finally go my truck back additional damage had been done to the rear quarter panels, tail lights, and tailgate. (Tail lights had been replaced before pictures. I had been at tow facility a few days before USAA finally sent someone to...
View full review
Review
#1040493 Review #1040493 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
1.0
Details
Their insurance was through USAA with a absolutely pathetic company known as Garrison Property and Casualty Insurance Company which I think their office is located in a hidden passage that could be found within a Burger King bathroom. The women I spoke to were so...
View full review
6 comments
BareLobster555
#1732367

USAA Garrison Property Casualty Insurance paid the defense attorneys on my personal injury lawsuit hundreds of thousands of dollars and their IME's tens of thousands of dollar...

Review
#1057278 Review #1057278 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Overall business
  • Lack of intelligence
  • Clueless operators
Reason of review
Problems with payment
Loss
$5000
Tags
  • Unacceptable Business Practice
1.0
Details
00 deductible but it was discovered by the 3rd party, USAA uses to replace the glass, that the back windshield wiper arm was bent along with it damaging the wiper motor. An additional request was made to have this fixed as well. USAA requested pictures which the 3rd...
View full review
Review
#1532907 Review #1532907 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
not returning phone calls, closing case without taking care of all issues
Loss
$300

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.9
Details
my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims...
View full review
Review
#1486761 Review #1486761 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Lack of understanding
  • Having my military service dishonored
Reason of review
Poor customer service
Loss
$16264
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Loan
  • Usaa Car Insurance
  • Usaa Auto Insurance Claim
  • Poor Company Ethics