Product: Usaa Auto Claim Clear all filters (93 of 93 reviews match)
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1 comment
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to. It was a freaking nightmare ...

Author
Location
San Antonio Northwest, Texas
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Awefull
  • Poor value and polices
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Review #1573765 is a subjective opinion of poster.
0 comments
2.0
Details
I had a fender-bender accident in a small parking lot. I reported the incident to the police, whereas the other party fled the scene. I called USAA for support, submitting my statement and incident report police made. I got a response from USAA--the Agent thinks that I...
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Author
Service
Usaa Auto Claim
Reason of review
Poor customer service
Review #1547174 is a subjective opinion of poster.
0 comments

USAA - Claim Adjuster never returns my calls.

Every time I call I get routed to my claim adjuster and the message always says she is out of the office. I have been a USAA member for over 20 years. I have stayed with USAA because their customer service has always been exemplary. If I wanted the type of service I have received recently I would go with other companies.
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Author
Location
District 5, Mississippi
Service
Usaa Auto Claim
Reason of review
Poor customer service
Review #1534394 is a subjective opinion of poster.
0 comments

USAA - Treated like dirt

I was told by my father that USAA insures former military officers and their families 30 years ago. It is extremely sad that they have turned into another insurance company that is all they are. 3 weeks since a car accident and they have not paid us for the equity in our vehicle due to their third party. I have companies to no avail! USAA is horrible am so will be leaving them .
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Author
Service
Usaa Auto Claim
Review #1534045 is a subjective opinion of poster.
0 comments
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
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Author
Location
San Antonio North, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.
Review #1533695 is a subjective opinion of poster.
0 comments
1.0
Details
00 deductible but it was discovered by the 3rd party, USAA uses to replace the glass, that the back windshield wiper arm was bent along with it damaging the wiper motor. An additional request was made to have this fixed as well. USAA requested pictures which the 3rd...
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Author
Service
Usaa Auto Claim
Reason of review
not returning phone calls, closing case without taking care of all issues
Loss
$300
Review #1532907 is a subjective opinion of poster.
2 comments
Many of you would probably agree that USAA Insurance is a reliable service due to STRONG military affiliation. As a former enlisted soldier and commissioned officer, they supported and addressed me on a professional level while WEARNING THE UNIFORM! But no matter what...
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Anonymous
#1690718

A lot of words but not very descriptive of the real problem. Left me bewildered. Had to reread several paragraphs several times. Maybe try taking a breath. Thanks for your ser...

Author
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$1200
Preferred solution
CAR REPAIR
Review #1526431 is a subjective opinion of poster.
1 comment
2.9
Details
USAA informed me they were dropping me from insurance as a result of my claims. The claims cost USAA a total of around $6,000. Between my premiums and deductibles for my home, I have paid them approximately $13,000 over the years. When I was filing my second claim...
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Anonymous
#1711143

USAA is awful - hopefully you can find a new insurance company who will treat you better.

Author
Service
Usaa Auto Claim
Pros
  • General customer service
Cons
  • Attentiveness to detailed needs of customers
Reason of review
Problems with payment
Review #1506884 is a subjective opinion of poster.
3 comments
My parked vehicle was hit in a parking lot by a USAA insured member. The insured did not deny fault and gave me her info to file a claim. Now the insured will not return USAA’s calls to give a statement. I have not been able to get my car repaired and have been told by...
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Anonymous
#1674770

I also am having the same problem with this *** company Bad Faith Company. USAA at-fault driver causes serious damages to my vehicle. Took the word of their lying policy holde...

Author
Service
Usaa Auto Claim
Reason of review
Order processing issue
Review #1496455 is a subjective opinion of poster.
0 comments

USAA - Garbage Customer service

2.6
Details
When USAA does a good job they are great. but........ When they are garbage, their customer service is rock bottom. USAA should hang their heads in shame. My daughter (Who is on my insurance at the time) had an accident with a kamikaze deer. Took USAA a week just to pick the car up because they were so in competent they could not listen to the directions and made assumptions. Then lied about why they could not pick it up repeatedly. I requested it be taken to another competent USAA assessor but Nope, it stayed there. I was very vocal on their claims page about my dissatisfaction and what ended up happening, they totaled the car and low balled the estimate. Penny pinching garbage. USAA Taking care of the Troops. NOT.
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Author
Service
Usaa Auto Claim
Cons
  • Customer service and insurance assesments
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund
Review #1496151 is a subjective opinion of poster.