Manufacturer: Usaa Category: Claims Clear all filters (20 of 20 reviews match)
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I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters, and the adjuster never got it touch with me. I had to make over 30 calls to correct problems they caused, like assigning me to a repair shop far from my home without even asking...
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3.3
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that did not need replacing that were $362 @ $628. When we went to pick up car they threw items in the seats, threw broken headlight in with glass all over the floorboard. I am sending...
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2.4
#990752
Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than deal with these mentally challenged representatives again.
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Anonymous

Anonymous WORST BANK EVER!!!!!! THEIR POLICIES SUCK
& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT T...

1.2
#985202

Usaa Auto Claim Review

#951474
My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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USAA Roadside Assistance was great and though already calling Silver Star Towing told me to use the police tow outfit if they could move my vehicle more quickly. They could, they did, and Roadside cancelled Silver Star and I told them who the company was that picked up my truck. They had told me that it could be picked up there in a few days. Talking with the USAA agent (after going through that horrible phone tree and finally hitting "O"...
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Pilote7102

Pilote7102 Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102

Pilote7102 I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

4.3
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills. After repeated failed attempts to contact the adjuster assigned to my claim for months after the wreck, I was able to make contact with another adjuster when the original adjuster was...
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1.0
I didn't like
  • Employees unwillingness to help
  • Them holding my money
  • Delayed payment
#977414

Looking for a Class Action Lawuit for USAA's Medpay / Auto Injury Solutions. From what I read on google they defraud all memebers with AIS. LETS go after these bastards. I tried by emailing the CEO and the Board of Directors, but it looks like it is in thier best interest not to pay on claims. With their Fortune 100 bonuses of millions. It is a more legal ponzi scheme, since they collect premiums but dont pay out. I can be reached at...
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Anonymous

Victim I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and ...

This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked them to show me in my policy where that is stated what they quoted to me made my point not theirs In addition I was not even in the car at the time and still insisted that I must pay...
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1.0
#950931
one of their members rear ended my daughter could not get their estimate on our damage they said I had to have. for my shop to repair it took multiply phone calls and a complaint to BBB to get it. then when I tried to get diminished value was told car was high mileage less than 10,000 mile a year so they did not have to pay anything it is 14 years old but only 136000 miles , but about $8,000-$10,000 in customization work done to the car All...
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1.0
I didn't like
  • Wanting to blame others for their mistakes
  • Never resolves issues
#945500

After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer oriented. As a 15 year military combat vet, I'm appalled by how I've been treated and will recommend you never ever buy insurance from them. They wouldn't even send someone out to...
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Anonymous

Anonymous The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims.
These com...

1.0
I didn't like
  • Employees unwillingness to help
  • Being hung up on
#935123

WE HAVE AUTO INSURANCE WITH THEM, AND WE WERE IN A CAR ACCIDENT IN 2013 THAT STARTED THE MESS TO BEGIN WITH. THEY HAVE BEEN HARASSING US EVER SINCE, WE HAVE HAD HORRIBLE ADJUSTERS ONE AFTER ANOTHER. ONE BY THE NAME OF BRANDON COONEY WHO REPEATEDLY VERBALLY HARASSED ME AND MY MOTHER CALLING US LIARS AND MAKING US CRY. THEN WE HAD ANOTHER ADJUSTER AFTER HIM BY THE NAME OF LAURA ANN REGALADO WHO ALSO CONTINUOUSLY HARASSED US AND PROVIDED POOR...
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Anonymous

Anonymous I have a feeling that for you, being "harassed" is not giving in to your every demand. Are you good at crocodile tears?

1.0
I didn't like
  • Horrible customer service
  • Employees unwillingness to help
  • Support isis
#931517