Product: Usaa Auto Claim Clear all filters (54 of 54 reviews match)
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As a claimant of a USAA insured I experienced the worst claims service ever! USAA made every attempt to make me have may car repaired at their preferred collision repair. On one call I requested to speak to a supervisor and a claims adjustor actually told me that he...
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Usaa Auto Claim
#1181615
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Some guy at my daughter's school side swiped her car and admitted it and had USAA, perfect I thought - get the car fixed - they pay the bill - case closed! NOT!!! It has been over 100 days since initiating a claim with my insurance company (which I am also not too...
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1.0
Product
Usaa Auto Claim
#1181093
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I got t boned by a USAA insured 19 yr old that crossed a double yellow line because she didn't feel she had to wait in traffic line to get to a left turn lane ahead of her. She crossed into opposing traffic direction and hit me when i had the right of way. Pictures...
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1.0
Product
Usaa Auto Claim
#1179214
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USAA was slow to pay even part the claim had to get lawyer against my own insurance company USAA. Filed claim under under insured or no insurance . Car was never repaired correct with USAA recommended body shop. Shortly after this they canceled my insurance policy,...
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1.8
Product
Usaa Auto Claim
I didn't like
  • Useless company need lawyer for claim
#1169287
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I was hit by a USAA insured driver. I was injured and requested a copy of the police / accident report. I made 15 requests over the span of 6 months. USAA uses a 3rd party to provide the reports. USAA then sent me a letter stating that no police report exists. USAA...
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Anonymous
Anonymous

Duh! Get the police report from the police department. How tough is that?

1.0
Highland Falls, New York
Product
Usaa Auto Claim
#1168270
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I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have it stolen! Not true, no evidence just...
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Anonymous
Anonymous

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

5.0
Product
Usaa Auto Claim
#1163123
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A second call was placed allegedly and Usaa roadside charged me 2x. And told me that another roadside person was on his way. They never came. A kind pedestrian ended up pulling over and helping me change my tire. I called USAA to cancel whatever roadside call they...
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h.kitchener
h.kitchener

Yes, get a better insurance company. USAA is not the best in either service or price. You might want to get a quote from AAA. Once you join you can take advantage of their roa...

1.0
Product
Usaa Auto Claim
#1139881
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I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.
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Anonymous
Anonymous

Another bogus report.

1.0
Product
Usaa Auto Claim
I didn't like
  • Claims adjuster experience
#1139679
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Twice I've been in auto accidents that weren't my fault and USAA has made the process harder than it had to be and more painful and time consuming. The only people they serve are themselves. .
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Anonymous
Sitting in disbelief of USAA

Same issue with auto claim--1st accident in over 20 years (other driver's fault but he had no insurance) so USAA uninsured motorist coverage kicked-in. My car was about 15 mo...

Product
Usaa Auto Claim
#1132693
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I called USAA (his insurance) & was told an adjuster would contact me, NEVER DID. I took my truck to a reputable service provider to get an estimate & gave them all of the information from the gentleman's insurance. The claim was denied. The man never responded to...
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Anonymous
Anonymous

Nonsense post. U-Haul does not have insurance with USAA.

1.0
Product
Usaa Auto Claim
I didn't like
  • Integrity and the customer service of lies and laziness
  • Integrity and the customer service
#1118935
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