Manufacturer: Usaa Category: Claims Clear all filters (22 of 22 reviews match)
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USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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1.0
I didn't like
  • Have the worst customer service of any insurance company
#1024312
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I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
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3.3
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
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I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that...
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2.4
#990752
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Usaa Auto Claim Review

#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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Usaa Auto Claim Review

#951474
My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than...
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Anonymous

Anonymous WORST BANK EVER!!!!!! THEIR POLICIES SUCK& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PA...

1.2
#985202
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Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
USAA Roadside Assistance was great and though already calling Silver Star Towing told me to use the police tow outfit if they could move my vehicle more quickly. They could, they did, and Roadside cancelled Silver Star and I told them who the company was that picked...
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Pilote7102

Pilote7102 Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Pilote7102

Pilote7102 I've had at least one experienced mechanic that I trust look at it already. No bent frame - a relatively "simple" remove and replace of front end body components, radiator, he...

4.3
I liked
  • Convenience of having all accounts with one bank
I didn't like
  • Customer service
#979212
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USAA lied to me and tried to confuse me so they wouldn't have to pay.
I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all repairs to my vehicle and medical bills....
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1.0
I didn't like
  • Lied to
  • Practices
  • Employees unwillingness to help
#977414
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Looking for a Class Action Lawuit for USAA's Medpay / Auto Injury Solutions. From what I read on google they defraud all memebers with AIS. LETS go after these bastards. I tried by emailing the CEO and the Board of Directors, but it looks like it is in thier best...
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Anonymous

Victim I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and ...

This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked...
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one of their members rear ended my daughter could not get their estimate on our damage they said I had to have. for my shop to repair it took multiply phone calls and a complaint to BBB to get it. then when I tried to get diminished value was told car was high mileage...
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1.0
I didn't like
  • Wanting to blame others for their mistakes
  • Never resolves issues
#945500
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After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer...
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Anonymous

Anonymous The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims. These compani...

1.0
I didn't like
  • Being hung up on
  • Employees unwillingness to help
#935123
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