Product: Usaa Auto Claim Clear all filters (63 of 63 reviews match)
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My pride and joy is stored for 7 months out of the year mostly until a recent accident that had us down one car leaving my pride and joy as a back up, used the USAA web site to take it out of storage. When the time came 10 days later that we needed to use it i hit an i...
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Anonymous
me

My son is military. He had an accident in dec. They told him his policy was cancelled. Took a massive payment over the phone and told him. Sorry it won't be covered. Claimed t...

1.3
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Usaa Auto Claim
#1216128
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Usaa - The worst

This is the worst insuarance company ever. They were clearly at fault for an accident, which the police report clearly showed, but the adjuster by the name of Kristy Martin nevertheless split the fault. How can one explain this? USAA won't, they just say their way and give no explanation or reasoning behind their solution.
1.0
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Usaa Auto Claim
#1214474
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Was in a accident while riding in a cab that was covered by this company on 12/25/2016.We agreed on a settlement on 02/19/2018, still have not received my check and the person handling this claim will not take or return my calls even contacted her supervisor and still...
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Anonymous
Django

Probably tomorrow.

1.0
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Usaa Auto Claim
#1214146
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The USAA representative handling my case said she has to get in contact with her consumer first before she can paid for my car to get fixed. It has been three weeks now and apparently they are not able to get in contact with their client. In the meantime I am driving a...
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Anonymous
Django

Call your own insurance who you pay to help you. Don’t call the other persons and be mopey when they want to fact check your story.

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Usaa Auto Claim
#1206597
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USAA adjusters have determined total loss of the vehicle. Claim awarded, only if I sign my Title of the Vehicle over to them, and have them pickup my vehicle, and then unknown date of when or if I will receive payment. USAA has ignored by request to speak with a...
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Anonymous
jad

Yes they offered me the same deal. NOPE I will give you title for payment simple transaction I would say.

1.0
Product
Usaa Auto Claim
I didn't like
  • Entire ongoing ordeal
  • Not honoring their coverage that i paid for
#1205864
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USAA commercials feature a lot of halo-polishing b.s., but their service falls w-a-y short of their promises. They are just another business-as-usual company, one who has stooped so low as to line their pockets with the blood and sweat of our military heroes. I got...
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Anonymous
ScrewedbyUSAAx10

Sounds like another day at USAA ! True, their commercials are total bs. You should sue them. It appears to be the only way they don’t transfer your issue to someone else lol!

Anonymous
Anonymous

Out of character for them. Must be more to this often repeated story.

Product
Usaa Auto Claim
#1191487
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Was stopped at stop light was rear ended by one of their "INSURED" on 1/26/2018 was not contacted by USAA until after I called them about a week and a half later said that they had no contact info, all on the police report (DUH)Was told to take it to one of their body...
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Anonymous
Dave Brumley

I am going through the same thing right now. USAA notified my insurance company that they did accept liability for the accident, but I have yet to hear from the claims adjuste...

Anonymous
Pancho Villa

You do realize that typically the insurance company has to order the police report. The adjuster can't hop up and just walk down to the police station to get a copy? Why didn'...

1.0
Product
Usaa Auto Claim
#1186973
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As a claimant of a USAA insured I experienced the worst claims service ever! USAA made every attempt to make me have may car repaired at their preferred collision repair. On one call I requested to speak to a supervisor and a claims adjustor actually told me that he...
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Usaa Auto Claim
#1181615
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Some guy at my daughter's school side swiped her car and admitted it and had USAA, perfect I thought - get the car fixed - they pay the bill - case closed! NOT!!! It has been over 100 days since initiating a claim with my insurance company (which I am also not too...
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1.0
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Usaa Auto Claim
#1181093
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I got t boned by a USAA insured 19 yr old that crossed a double yellow line because she didn't feel she had to wait in traffic line to get to a left turn lane ahead of her. She crossed into opposing traffic direction and hit me when i had the right of way. Pictures...
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1.0
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Usaa Auto Claim
#1179214
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