Manufacturer: Usaa Category: Claims Clear all filters (37 of 37 reviews match)
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My son's car got caught in the Texas Flood, now they lied about what they would pay him.This company is a farce! Don't believe anything they say about taking care of you. Buyer beware...Texas has very weak laws on protecting consumers. We are contacting an attn. to sue...
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Anonymous
Anonymous

Yet another bogus report.

Product
Usaa Auto Claim
#1095807
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The past year we have bought been involved in two accidents that were not our fault we went through USAA and they lowballed us and talk for months after stealing our car refusing to tell us where it was we we went and finally got them to release it to the other...
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Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
Product
Usaa Auto Claim
#1087447
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Was in a no fault accident, rear-ended by some fool. USAA wants me to pay the deductable instead of getting it out of the other company....and, even if they do they are going to drop the value of the care 1000.00. USAA sucks. The most expensive Ponzi scheme going at...
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Anonymous
Travis

You are mad they want you to adhere to the policy you bought. You're mad you pay a deductible you selected? Are you brain damaged? If you don't want to use YOUR coverage file ...

1.7
Product
Usaa Auto Claim
#1078803
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Usaa member wreck at fault.

#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

#1037613
1.3
Details
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Auto Claim Review

#1008100
1.0
Details
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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USAA customer totaled our car. Initially cordial and all of a sudden once they determined no one was hurt it was like they flipped a switch. Tried getting someone to call back took days and adjuster assessment for vehicle was low. Unbelievable interaction with every...
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Anonymous
carmen sette 101st air born

usaa is not top rated so this anonymous can even put their name out and there is no independent professionals and if there is put the name of these professionals you can't bec...

Anonymous
Anonymous

Another bogus report. Many of the online reviews are false. USAA is top-rated by all of the independent professionals.

1.0
Product
Usaa Auto Claim
I didn't like
  • Replacement estimate was low
  • No one calling me back
  • Rental car needed return although 10 days to get paid
#1074201
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Usaa - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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Anonymous
Dave Spits

Stuart Blain Parker16 DE Zavala PLShavano tx

Anonymous
carmen sette

Stuart blain parker CEO of USAAHome Address16 DE Zavala PLShavano park TX

1.0
Product
Usaa Auto Claim
I liked
  • Commercials
#1059874
Reply to reviews
Their insurance was through USAA with a absolutely pathetic company known as Garrison Property and Casualty Insurance Company which I think their office is located in a hidden passage that could be found within a Burger King bathroom. The women I spoke to were so...
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Anonymous
Anonymous

Sounds like you need evidence that the accident was her fault. Might be a big problem.

Anonymous
Carmen sette

Stuart Blain Parker CEO16 De Zavala PL Shavano Park TXVeronica Frances Parker Wife of A S S Face16 De Shavano Park txThere Thing that they like to run from home is a STURON HO...

1.0
Product
Usaa Auto Claim
I didn't like
  • Lack of intelligence
  • Overall business
  • Clueless operators
#1057278
Reply to reviews
Since May 5, 2017 (day of damage), car towed at Modern Autocrafters for repair, a USAA adjuster comes out with know tools or anything to run a diagnostic on my car and confirms "there was no physical water in the car or anywhere" so they dismiss my claim and ask for a...
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Anonymous
Carmen sette

Stuart Blain Parker CEO16 DE Zavala PLShavano txhome address

Anonymous
Anonymous

How many CEO's of multi-billion dollar companies do you think would respond to such a trivial question? Ask for a different adjuster. Sounds like you have a poor case.

Product
Usaa Auto Claim
#1051042
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Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Not the former USAA at all. When I finally go my truck back additional damage had been done to the rear quarter panels, tail lights, and tailgate. (Tail lights had been replaced before pictures. I had been at tow facility a few days before USAA finally sent someone to...
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2.7
Product
Usaa Auto Claim
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
Reply to reviews
USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
Product
Usaa Auto Claim
#1037598
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After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
Product
Usaa Auto Claim
#1029228
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