Manufacturer: Usaa Category: Claims Clear all filters (30 of 30 reviews match)
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Since May 5, 2017 (day of damage), car towed at Modern Autocrafters for repair, a USAA adjuster comes out with know tools or anything to run a diagnostic on my car and confirms "there was no physical water in the car or anywhere" so they dismiss my claim and ask for a...
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Anonymous
Anonymous

How many CEO's of multi-billion dollar companies do you think would respond to such a trivial question? Ask for a different adjuster. Sounds like you have a poor case.

Product
Usaa Auto Claim
#1051042
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Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Not the former USAA at all. When I finally go my truck back additional damage had been done to the rear quarter panels, tail lights, and tailgate. (Tail lights had been replaced before pictures. I had been at tow facility a few days before USAA finally sent someone to...
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2.7
Product
Usaa Auto Claim
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
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USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
Product
Usaa Auto Claim
#1037598
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Usaa Auto Claim Review

#1040845
1.0
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Usaa Auto Claim Review

#1037613
1.3
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
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Usaa Auto Claim Review

#1008100
1.0
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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Anonymous
Anonymous

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD! USAA wake up and train your agents properly. Same woman was in charge of ou...

1.0
Product
Usaa Auto Claim
#1029228
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Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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Anonymous
Anonymous

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Ke...

Anonymous
Anonymous

Once YOU brought up a lawyer YOU changed the dynamics. Period. I'm sure that if you think back you will find that their reluctance to communicate with you started when YOU bro...

2.4
Product
Usaa Auto Claim
I liked
  • Customer service they used to have
  • Convenience of having all accounts with one bank
I didn't like
  • Medical claims specialists cancelling payment to claims
  • New customer service
  • Stinginess with lending and cc interest rates
#1026964
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Resolved

USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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1.0
Product
Usaa Auto Claim
I didn't like
  • Have the worst customer service of any insurance company
#1024312
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I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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1.0
Product
Usaa Auto Claim
#1021679
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I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
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3.3
Product
Usaa Auto Claim
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
Reply to reviews
I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that...
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2.4
Product
Usaa Auto Claim
#990752
Reply to reviews
Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than...
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Anonymous
Anonymous

WORST BANK EVER!!!!!! THEIR POLICIES SUCK& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!! DO NOT BANK WITH THEM.. THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PA...

1.2
Product
Usaa Auto Claim
#985202
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