Product: Usaa Auto Claim Clear all filters (105 of 105 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
I was hit by a USAA policy holder and the entire process of dealing with this company was miserable. I received a phone call stating they were assuming liability call back to set up an adjuster. When I did the rep said sorry we aren't assuming liability that was a...
View full review
Review
#1700232 Review #1700232 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
pay for a comperable rental car according to what i drive
1.0
Details
As a more than 10 year USAA member I can't say how disappointed I am in the service I have received when my daughter was hit by a USAA driver. They were at fault, this was not in dispute. I went to their authorized repair facility the day of the accident and got the...
View full review
2 comments
Anonymous
#1766331

Sounds like you have a lot of claims experience. That is a huge red flag to adjusters.

View more comments
Review
#1687489 Review #1687489 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • False advertising
  • Abusive insurance tactics
  • Them holding my money
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Settle my claim and pay me.
Tags
  • Usaa Auto Insurance Claim

USAA in Navarre, Florida - Total Loss Department

1.0
Details
These guys and their process are a solid one star. Disorganized, looses signed documents, assumes where car is. Aa month later still jave not payment. They are real quick to total. Automated phone system has a lot to be desired.
View full review
Review
#1685670 Review #1685670 is a subjective opinion of poster.
Service
Usaa Auto Claim

Resolved: USAA - Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
View full review
Resolved
Review
#1680930 Review #1680930 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Inept
  • Impolite
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu

USAA - Trying to collect on a claim!

On 8/14/2019 a USAA member pulled out in front of me and we collided. He was at fault. I submitted pictures via phone to USAA per there instructions. A check for damages was written on 8/18/19 for $2400. On 8/23rd I was contacted and told my auto was a total loss. It has been in the shop since the 15th of August. I turned in my rental the following day. We agreed that I would buy back my vehicle. Called on the 29th no check. Called on the 9th still no check it will probably be a couple of days. Meanwhile I have been without an auto for over a month. I can't believe these people stay in business. Do I have to get a lawyer to get my $$$$! I am definately a pissed consumer.
View full review
Review
#1648741 Review #1648741 is a subjective opinion of poster.
Service
Usaa Auto Claim

Pathetic Company. DO NOT DO BUSINESS WITH USAA !!!

1.0
Details
My vehicle was involved in an accident that was the fault of a USAA member. They did not return calls, did not respond to any correspondence, then finally DENIED my clam. THIS COMPANY IS NOTHING BUT A FRAUD !!! They take members money and do NOTHING to resolve claims. They provide nothing more than a "Proof of Insurance" for Law Enforcement when pulled over. This company needs a complete leadership change. If you are a member, LEAVE. Get other insurance. If you have a claim against USAA, get ready to pay out of pocket for repairs. TOTALLY UNPROFESSIONAL, TOTALLY WORTHLESS !!!
View full review
Review
#1638669 Review #1638669 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Azle, Texas - Their driver caused the accident and the adjuster is rude and trying the pass the vault onto me.

1.0
Details
Their driver ran a stop sign and I hit he. The adjuster told me they have to investigate it more cause I could be at fault also. Don’t see how. When I try to ask a question he talked over me and keep saying I should just file with my insurance
View full review
Review
#1638284 Review #1638284 is a subjective opinion of poster.
Service
Usaa Auto Claim

USAA in Salina, Kansas - Auto claims

1.0
Details
claims #000462436U They told me to get photos and estimate then send with this email link. The link isn't working. So i need to either email or fax the info. My claim adjuster is never in the office and has not reach out to me at all.
View full review
Review
#1634735 Review #1634735 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.3
Details
I got into an accident Friday and put in my auto claim on Friday at 4:46 CDT. I thought I might get a call Friday, but thought then Saturday maybe if you guys have office hours. Nothing throughout the weekend either. my car is driveable, but I should not be driving it...
View full review
Review
#1630067 Review #1630067 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Reviews

  1. 392 reviews
  2. 155 reviews
  3. 57 reviews
  4. 25 reviews
  5. 14 reviews
USAA reviews
2.0
Details
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
View full review
1 comment
William V
#1734226

I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk into your local office and deal with people ...not call centers

Review
#1624332 Review #1624332 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered