Product: Usaa Auto Claim Clear all filters (44 of 44 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I called USAA (his insurance) & was told an adjuster would contact me, NEVER DID. I took my truck to a reputable service provider to get an estimate & gave them all of the information from the gentleman's insurance. The claim was denied. The man never responded to...
Read more
Anonymous
Anonymous

Nonsense post. U-Haul does not have insurance with USAA.

1.0
Product
Usaa Auto Claim
I didn't like
  • Integrity and the customer service of lies and laziness
  • Integrity and the customer service
#1118935
Reply to reviews
I've been working with USAA as well as Kia Finance when I finally got home and reported  car was stolen I spent weeks on the phone with the claims adjusters with USAA, Kia finance and the West Palm Beach auto theft task force. My claims adjuster "Darlene" went on...
Read more
Anonymous
Thompson

Get copies of ALL the Police Reports, get off the phone and put this in writing. You need to write emails so you have a record of the contact.Go over to Elliott.Org Christophe...

Anonymous
Anonymous

Sounds like you are not good at the KISS system. Not sure what to do or what advice to offer at this point. Did you have any equity in the car when it was stolen?

1.2
Product
Usaa Auto Claim
#1117024
Reply to reviews
USAAs response was to delay the medical payments more than 6 months after the accident for both of us. In the mean time, I lost my job because I couldn’t function due to the severe pain I was in. Then while “investigating” my claim for medical payments, they...
Read more
Rocky2017
Rocky2017

They lie very well when it comes to getting your business BUT their customer service sucks when you need them. Do like me and never use their services again. Don't beg a com...

1.0
Product
Usaa Auto Claim
#1116797
Reply to reviews

Usaa - They do not know what it means to serve.

#1132693
Twice I've been in auto accidents that weren't my fault and USAA has made the process harder than it had to be and more painful and time consuming. The only people they serve are themselves.
Comment
Show

Usaa member wreck at fault.

#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Auto Claim Review

#1037613
1.3
Details
Very minor accident end of last year, but still awaiting payment. Unreturned calls, rude representatives, hung-up on, condescending and self-righteous. Not the company it used to be. Moving all my assets.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Usaa Auto Claim Review

#1008100
1.0
Details
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
I called usaa and they were taking no furter action against the tow company for leaving us there for 5 hours. This is unsat, tow companies need be held accountable and if not terminate there services. Do not leave people stranded on the side of roads for unsafe...
Read more
Product
Usaa Auto Claim
#1114897
Reply to reviews
I was in an accident with a usaa insured he rear ended me. damage was to the right rear of my 13 Silverado 2500HD included was the bumper, bed, tailgate, and exhaust. they paid to repair the bumper, bed, tailgate and the obvious bend in the exhaust above the rear axel....
Read more
1.0
Product
Usaa Auto Claim
I didn't like
  • I hope i never have to deal with them again
#1111382
Reply to reviews
Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
I sent my photos to USAA, but was told by a claim representative my photos and the accident report 'don't match up'. Don't match up?! I didn't know how to respond to that as I don't own another Lancer, and reading the accident report, it was vague and impossible to...
Read more
Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

Product
Usaa Auto Claim
#1107811
Reply to reviews
My son's car got caught in the Texas Flood, now they lied about what they would pay him.This company is a farce! Don't believe anything they say about taking care of you. Buyer beware...Texas has very weak laws on protecting consumers. We are contacting an attn. to sue...
Read more
Anonymous
Anonymous

Yet another bogus report.

Product
Usaa Auto Claim
#1095807
Reply to reviews
The past year we have bought been involved in two accidents that were not our fault we went through USAA and they lowballed us and talk for months after stealing our car refusing to tell us where it was we we went and finally got them to release it to the other...
Read more
Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
Product
Usaa Auto Claim
#1087447
Reply to reviews
Was in a no fault accident, rear-ended by some fool. USAA wants me to pay the deductable instead of getting it out of the other company....and, even if they do they are going to drop the value of the care 1000.00. USAA sucks. The most expensive Ponzi scheme going at...
Read more
Anonymous
Travis

You are mad they want you to adhere to the policy you bought. You're mad you pay a deductible you selected? Are you brain damaged? If you don't want to use YOUR coverage file ...

1.7
Product
Usaa Auto Claim
#1078803
Reply to reviews

USAA customer totaled our car. Initially cordial and all of a sudden once they determined no one was hurt it was like they flipped a switch. Tried getting someone to call back took days and adjuster assessment for vehicle was low. Unbelievable interaction with every...
Read more
Anonymous
carmen sette 101st air born

usaa is not top rated so this anonymous can even put their name out and there is no independent professionals and if there is put the name of these professionals you can't bec...

Anonymous
Anonymous

Another bogus report. Many of the online reviews are false. USAA is top-rated by all of the independent professionals.

1.0
Product
Usaa Auto Claim
I didn't like
  • How i was treated after determining no one was hurt
  • Replacement estimate was low
  • No one calling me back
#1074201
Reply to reviews