Product: Usaa Auto Claim Clear all filters (101 of 101 reviews match)
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1.0
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USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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3 comments
Anonymous
#1320536

Well, the reviews on this website are not bogus. I can attest based on personal experience.

1).

I was rear ended in 2011. Somehow USAA agreed with the other insurance company and found me 20% liable - for somebody rear ending me? So I had to pay $100 of the deductible - and it took them over a year to settle the claim. If somebody rear ends me, how is that my fault?

I was rear ended in stop and go traffic on the freeway. The guy behind me wasn't paying attention.

2). I closed my accounts with them. I needed copies of my statements.

I could have gotten them online but they closed my online account access. They wanted to charge me $10 for each statement copy (6 accounts - 8 years - 12 months each year - do the math). The cost would have been over $5,500 for the statement copies - and they wanted me to mail in payment first. It would have been cheaper for them to either turn on the online access for me to get them or for them to put them on a drive for me.

Either way - they wanted a lot of money for statement copies.

3). They misapplied a loan payment - one they took over the phone from an external bank account. It took them over two weeks to locate it - and only after I had our attorney write a letter. We provided them the cancelled check - yet they still could not locate the payment until I had an attorney get involved.

There is more...but trust me. The reviews are not bogus. They are representative of what USAA is becoming. Go to Navy Federal - they are open to all Veterans now.

Much better service. More personalized.

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Review
#1037598 Review #1037598 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
After being a 21 year customer of USAA, today I am dropping all my insurance, my loans are being switched, and credit cards will be switched all because of my first claim behind a horrible experience. Not only was Jackie Johnston, the claims respresentative rude and...
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1 comment
Anonymous
#1315672

I had to deal with that Jackie Johnson as well. Very unprofessional and accused my family of FRAUD!

USAA wake up and train your agents properly. Same woman was in charge of our denied claim.

This is crazy crazy crazy. She should be terminated!!!!!

Review
#1029228 Review #1029228 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
2.4
Details
Working with USAA agents after our accident, a rear-end collision which was completely the other persons fault, has gone from hit or miss with agent help and professionalism, to strained with the back and forth and final acceptance of 'fair market value' of our vehicle...
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3 comments
Anonymous
#1311307

Odd you mentioned sarcastic and that is exactly what my USAA auto claims agent Jackie Johnston was...she kept saying little jabs until I called her a sarcastic b****!! Then Kept on going with her remarks.

Sadly her supervisor Melinda was just as bad and even lied and said she heard the whole conversation. I asked "then as a supervisor why did you not intervene when she was so disrespectful to me"...still have yet to hear from Melinda's supervisor but I will be placing many calls until my claim gets handled correctly or yes I will be involving a lawyer!

21 years and absolutely no loyalty or quality service! I've already started switching my other services effective immediately after reading multiple reviews that are absolutely disgraceful!!!

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Review
#1026964 Review #1026964 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
  • Customer service they used to have
Cons
  • New customer service
  • Medical claims specialists cancelling payment to claims
  • Loyalty nor rewarded with better rates or even loan approvals
Reason of review
Poor customer service
Tags
  • insurance review
  • Do Not Bank With Usaa
Resolved
1.0
Details
USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car title almost two weeks ago and until this day (March 22...
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Review
#1024312 Review #1024312 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Have the worst customer service of any insurance company
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Full refund
Tags
  • Disgusting company
  • Usaa Customer Service
1.0
Details
I was hit by another driver whose insurance is from USAA two month ago. When I dropped my car to the shop for repairs, I got the rental car which USAA requested for me. Later the shop sent USAA the supplements, USAA didn't response for three days and then sent the...
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Review
#1021679 Review #1021679 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Preferred solution
pay for the rental car
USAA - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred.Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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3 comments
Anonymous
#1616429

Usaa sucks they only wanted to pay 500 for my car with kbb of 4000 prior to accident when their driver hit my car I have State Farm and I am glad I have State Farm I would get out of usaa and go to State Farm if I had usaa State Farm paid 6000 for my car and I got a newer car with less miles I am glad I do not have usaa do not use usaa if you can

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Review
#1018081 Review #1018081 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue

Usaa Auto Claim Review

1.0
Details
I am not insured with USAA, I have allstate! But an insured by USAA hit our parked car and USAA refused to fix all the damage. The car didnt have one scratch on it before it was hit. They only fixed the front end and i had pictures and did all the work fir them. Even got them several estimates. I would say that USAA is a bunch of lying criminals. And would not recommend anyone insuring with them!
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Review
#1008100 Review #1008100 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment

USAA's service has gone down, down, down

3.3
Details
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters, and the adjuster never got it touch with me. I had to make over 30 calls to correct problems they caused, like assigning me to a repair shop far from my home without even asking me. It's a good company in some ways and a mediocre one in other ways. Too bad its customer service is dropping so much -- they're no longer a great company to work with.
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Review
#992423 Review #992423 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Professionalism of people on phone when call with problems
Cons
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
Reason of review
Poor customer service
Preferred solution
Make a serious effort to prevent this kind of problem, e.g., assign local adjusters.
Tags
  • Usaa Car Insurance

Usaa - Auto Claim Review

2.4
Details
I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that did not need replacing that were $362 @ $628. When we went to pick up car they threw items in the seats, threw broken headlight in with glass all over the floorboard. I am sending a letter to their corporate office @reporting them to BBB. (There may be more unnecessary items, these were the ones pointed out by our new auto body shop.)
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Review
#990752 Review #990752 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.2
Details
Worst customer service I have ever experienced.They will try anything to get out of paying a claim. The adjuster wouldn't even return my calls. Asked to speak to her supervisor. They wouldn't even let me do that.I would rather hang myself from the nearest pipe than...
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1 comment
Anonymous
#1266794

WORST BANK EVER!!!!!! THEIR POLICIES SUCK

& THEY NEVER WANT TO OWN UP TO THEIR MISTAKES !!!!!!!!!!!

DO NOT BANK WITH THEM..

THEY DONT INVESTIGATE PROPERLY THEY NEVER WANT TO PAY THEIR CLAIMS JUST ALL AROUND A DISGRACE TO THE VETERANS & MILITARY..THEY GIVE USA A BAD NAME!!! I WOUDLNT RECOMMEND

Review
#985202 Review #985202 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment