Product: Usaa Auto Claim Clear all filters (100 of 100 reviews match)
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The USAA representative handling my case said she has to get in contact with her consumer first before she can paid for my car to get fixed. It has been three weeks now and apparently they are not able to get in contact with their client. In the meantime I am driving a...
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1 comment
Anonymous
#1459878

Call your own insurance who you pay to help you. Don’t call the other persons and be mopey when they want to fact check your story.

Review
#1206597 Review #1206597 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$700
1.0
Details
USAA adjusters have determined total loss of the vehicle. Claim awarded, only if I sign my Title of the Vehicle over to them, and have them pickup my vehicle, and then unknown date of when or if I will receive payment. USAA has ignored by request to speak with a...
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2 comments
Anonymous
#1657228

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i now record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the ***

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Review
#1205864 Review #1205864 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Entire ongoing ordeal
  • Not honoring their coverage that i paid for
Reason of review
Poor customer service
Loss
$3200
Preferred solution
Deliver product or service ordered
Tags
  • Usaa Poor Customer Service
USAA commercials feature a lot of halo-polishing b.s., but their service falls w-a-y short of their promises. They are just another business-as-usual company, one who has stooped so low as to line their pockets with the blood and sweat of our military heroes. I got...
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2 comments
Anonymous
#1439438

Sounds like another day at USAA ! True, their commercials are total bs.

You should sue them. It appears to be the only way they don’t transfer your issue to someone else lol!

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Review
#1191487 Review #1191487 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$6800
Preferred solution
To be made whole and vehicle restored to the condition prior to the accident
1.0
Details
Was stopped at stop light was rear ended by one of their "INSURED" on 1/26/2018 was not contacted by USAA until after I called them about a week and a half later said that they had no contact info, all on the police report (DUH)Was told to take it to one of their body...
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2 comments
Anonymous
#1448170

I am going through the same thing right now. USAA notified my insurance company that they did accept liability for the accident, but I have yet to hear from the claims adjuster.

It's been 2 and a half weeks.

I call and leave messages, but never get a response. Seriously?

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Review
#1186973 Review #1186973 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
As a claimant of a USAA insured I experienced the worst claims service ever! USAA made every attempt to make me have may car repaired at their preferred collision repair. On one call I requested to speak to a supervisor and a claims adjustor actually told me that he...
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Review
#1181615 Review #1181615 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue
1.0
Details
Some guy at my daughter's school side swiped her car and admitted it and had USAA, perfect I thought - get the car fixed - they pay the bill - case closed! NOT!!! It has been over 100 days since initiating a claim with my insurance company (which I am also not too...
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Review
#1181093 Review #1181093 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details
I got t boned by a USAA insured 19 yr old that crossed a double yellow line because she didn't feel she had to wait in traffic line to get to a left turn lane ahead of her. She crossed into opposing traffic direction and hit me when i had the right of way. Pictures...
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Review
#1179214 Review #1179214 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.8
Details
USAA was slow to pay even part the claim had to get lawyer against my own insurance company USAA. Filed claim under under insured or no insurance . Car was never repaired correct with USAA recommended body shop. Shortly after this they canceled my insurance policy,...
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Review
#1169287 Review #1169287 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Useless company need lawyer for claim
Reason of review
Problems with payment
1.0
Details
I was hit by a USAA insured driver. I was injured and requested a copy of the police / accident report. I made 15 requests over the span of 6 months. USAA uses a 3rd party to provide the reports. USAA then sent me a letter stating that no police report exists. USAA...
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1 comment
Anonymous
#1417955

Duh! Get the police report from the police department. How tough is that?

Review
#1168270 Review #1168270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue
5.0
Details
I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have it stolen! Not true, no evidence just...
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1 comment
Anonymous
#1414604

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

Review
#1163123 Review #1163123 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service