Product: Usaa Auto Claim Clear all filters (100 of 100 reviews match)
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USAA - Still waiting

1.4
Details
Hit by one of their insured jult 1st they fixed my car no problem but not have not meet the settlement demand according my lawyer. Maybe we will have to go to court I heard they are such a great company im not seeing it right now.
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Review
#1308342 Review #1308342 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
USAA should not be allowed to sell car insurance in the State of Florida
Follow Up I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured...
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1 comment
Anonymous
#1571482

So you had your vehicle repaired before they approved any repairs and now you’re mad they aren’t going to do what you want? In your mind whatever you want should be covered?

Because you never asked what would happen and ASSumed that if you whined and moaned enough they’d pay anything you wanted. Sorry pal.

Next time file with your own company. The other party’s insurance only owes you a check when their investigation is complete, not when you feel like it.

Review
#1304025 Review #1304025 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.0
Details
My opinion, USAA should not be allowed to sell insurance in Florida
June 24, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The drive of the other vehicle was charged with running a red light and was...
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2 comments
Anonymous
#1508314

Contact your insurance company and see if they can get the other drivers' insurance moving.

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Review
#1287765 Review #1287765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Failure to process claim and return phone calls
Reason of review
Poor customer service
Loss
$9200
Preferred solution
Pay for the car repairs
Tags
  • Horrible Practices Usaa
Was insured by usaa from 16-28. Very Near fatal car crash in maryville, tn. Unconscious for 45 mins. No cat scan, xray or treatment, left to sleep in the grass outside hospital. Rear end collision 9-11, involving a muslim. Ruptured several discs in my neck. No...
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4 comments
Anonymous
#1496842

What does "it involves a Muslim" have to do with anything? Your incoherent, race based rant does not belong here.

Seek help from the hospital patient advocate or the agency that licenses your hospital/medical facility. I hope you get it.

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Review
#1273989 Review #1273989 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.0
Details
Her neurologist is recommending a milogram to identify the source of the problem but USAA is refusing to allow her to have the test because their 3rd party doctors (who don't even see you in person) claim it is unnecessary. She has been in chronic pain for 6 months...
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Review
#1266691 Review #1266691 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Not professional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Usaa Sucks
1.0
Details
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member

Update by user Apr 22, 2018

Horrible service to members, treat you like a criminal after 1 claim for hit and run totaling $3400 and could care less if been member for 20 years, but will take your premiums. Not the same company it was when I joined in Army.

Original review posted by user Apr 22, 2018

Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
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3 comments
Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going?

Those letters you showed us ARE the acknowledgement.

The status letter they sent you (twice) is why they have more than 45 days. I bet you did something extra dumb for your claim to take that long.

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Review
#1238545 Review #1238545 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment

USAA in San Diego, California - Car accident

1.1
Details
My husband is a 20 yr retired veteran. We were in a car accident, where a semi-truck hit us.. i was hurt, but had to constantly fight wirh USSA Insurance to pay for my medical. To this date they still haven't paid. I would never recommend this company and the commercials you see on tv, believe me it is FAKE!!!, they don't take care of you...
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Review
#1233709 Review #1233709 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.3
Details
My pride and joy is stored for 7 months out of the year mostly until a recent accident that had us down one car leaving my pride and joy as a back up, used the USAA web site to take it out of storage. When the time came 10 days later that we needed to use it i hit an i...
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1 comment
Anonymous
#1466890

My son is military. He had an accident in dec.

They told him his policy was cancelled. Took a massive payment over the phone and told him. Sorry it won't be covered. Claimed they sent a letter.

Never got one. He had automatic payment. They claim he doesn't. They also don't show a lein holder.

So in the event of cancellation they would notify the lender for forced coverage.

So basically they take his money and leave him screwed. Hiring a lawyer and filing a complaint with the Military and the Federal Government.

Review
#1216128 Review #1216128 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service

USAA in Plano, Texas - The worst

1.0
Details
This is the worst insuarance company ever. They were clearly at fault for an accident, which the police report clearly showed, but the adjuster by the name of Kristy Martin nevertheless split the fault. How can one explain this? USAA won't, they just say their way and give no explanation or reasoning behind their solution.
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Review
#1214474 Review #1214474 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
Was in a accident while riding in a cab that was covered by this company on 12/25/2016.We agreed on a settlement on 02/19/2018, still have not received my check and the person handling this claim will not take or return my calls even contacted her supervisor and still...
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1 comment
Anonymous
#1459877

Probably tomorrow.

Review
#1214146 Review #1214146 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment