Product: Usaa Auto Claim Clear all filters (105 of 105 reviews match)
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1.0
Details
USAA mistakenly deposited MY auto claim refund into my ex-husband DAVID GIDION MCGEHEE's bank account for $12k!!! This LYING, CHEATING PERSON has benefited from a single mother's horrific auto accident by using the award claim towards; a new vehicle he...
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1 comment
Anonymous
#1247474

Wrong. This mistake was on you for not verifying that the bank account was correct.

Computers control these days, and are not going to make a mistake. A person has to be in charge of correcting the computer, in advance.

Review
#962939 Review #962939 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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1 comment
Anonymous
#1323794

Funny I was hit by one of their insured (back into my car, and she was on the phone) now want me to be responsible for the incident, because I suppose to know she'll be backing up at 10+ MPH and I was standing still right behind her vehicle (When she backing out space)

Review
#951474 Review #951474 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue

Usaa - Auto Claim Review from Lewisburg, West Virginia

1.0
Details
BEAWARE. This is how usaa treats its auto policy holders I recently filed a claim for damage that occured at a local car wash this was an automated car wash which means you are not in the car at that time , usaa told me that was considered Collison not comprehensive I asked them to show me in my policy where that is stated what they quoted to me made my point not theirs In addition I was not even in the car at the time and still insisted that I must pay the deductible. I really picked the wrong company. Veterems be warned
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Review
#950931 Review #950931 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Order processing issue

USAA in Lawrenceburg, Indiana - Poor customer Service

1.0
Details
one of their members rear ended my daughter could not get their estimate on our damage they said I had to have. for my shop to repair it took multiply phone calls and a complaint to BBB to get it. then when I tried to get diminished value was told car was high mileage less than 10,000 mile a year so they did not have to pay anything it is 14 years old but only 136000 miles , but about $8,000-$10,000 in customization work done to the car All the time they keep reminding me they would sue me !!! would never buy anything from them And I am exMilitary their so called target group
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Review
#945500 Review #945500 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Never resolves issues
  • Wanting to blame others for their mistakes
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Games Insurance Companies Play
1.0
Details
After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer...
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1 comment
Anonymous
#1227598

The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims.

These companies are laying off field claim representatives by the thousands. Technology has taken over and they have no plans to slow down this practice. It is saving them millions of dollars.

In your case, I would bet the body shop's estimate included new parts or replacement of parts.

The insurance company only agreed to used parts and/or repair of damage, rather than full replacement. Again, now standard practice.

The reps aren't going to bend on this and they don't need to put a highly paid estimator into the field to see what a series of photos and a professional estimate will tell them.

This decision has nothing to do with your career or service.

It has everything to do with managing their costs.

Review
#935123 Review #935123 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Employees unwillingness to help
  • Being hung up on
Reason of review
Poor customer service
Loss
$1829
Preferred solution
Deliver product or service ordered
Tags
  • Bad Usaa
  • Thieves Scammers
  • Poor Company Ethics
1.0
Details
WE HAVE AUTO INSURANCE WITH THEM, AND WE WERE IN A CAR ACCIDENT IN 2013 THAT STARTED THE MESS TO BEGIN WITH. THEY HAVE BEEN HARASSING US EVER SINCE, WE HAVE HAD HORRIBLE ADJUSTERS ONE AFTER ANOTHER. ONE BY THE NAME OF BRANDON COONEY WHO REPEATEDLY VERBALLY HARASSED ME...
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1 comment
Anonymous
#1223239

I have a feeling that for you, being "harassed" is not giving in to your every demand. Are you good at crocodile tears?

Review
#931517 Review #931517 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Support isis
  • Spotty customer service
  • Employees unwillingness to help
Reason of review
Poor customer service
Preferred solution
Full refund

USAA in Billings, Montana - Collateral Damage to Travel Trailer

It has been nearly a month since I submitted my claim for damage to the underside of my travel trailer to USAA. Since that time I cannot get the process moving. No one at USAA wants to take responsibility for moving the claims process along. It seems that USAA has skimped in two areas: 1) They do not have theri own adjusters here in Montana and 2) I'm not sure where they have their own customer service agents, I wanted to discuss the issue with a centralized customer service responsible to corporate, but that benefit doesn't exist. I am totally frustrated and as soon as the claim is resolved, I plan on changing insurance companies to a more responsive company like AARP-Hartford who I left to join USAA.
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Review
#928017 Review #928017 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
They have USAA. We start a claim after getting two estimates (one costing us $26!). Luckily one of the claims was with a shop in their trusted circle so we are all set to get it towed to the shop but then the shop wont take our vehicle because they claim USAA hasnt...
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1 comment
Anonymous
#1217623

This is standard practice. No insurance company owes any more than the actual cash value of the vehicle.

If the damages exceed the value or come within approximately 75% of the value, you'll only be entitled to the actual cash value.

Period.

It's referred to as a "total loss".

Review
#924548 Review #924548 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Ineptitude and uncaring attitude of staff
  • Deceitfulness
Reason of review
Problems with payment
Loss
$10000
Preferred solution
Deliver product or service ordered
Tags
  • Usaa Sucks
  • Poor Company Ethics
  • Auto Accidents
  • Not Our Fault
  • Covered Not Covered
  • Games Insurance Companies Play
  • Pissed And Wicked
1.0
Details
Fortunately I am not a policy holder with USAA, however unfortunately my parked vehicle was hit by a USAA member 1 week ago. Each call to 210-531-8722 gives you a different rep. The original adjuster I spoke with last Thursday, has not returned my call, though I have...
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1 comment
Anonymous
#1206107

Insurance companies have a contract with their insured to defend and protect them. The law in every state protects them and allows them weeks and months to investigate and determine liability.

They will not accept liability until they have discussed with their insured and completed their full investigation.

Why haven't you involved your company that is contracted with you to protect and defend you? No matter the company, this is how it works.

Review
#909838 Review #909838 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
3.3
Details
Usaa - Auto Claim Review from Hinesville, Georgia
We have USAA for our home and 4 vehicles. My neighbor also has USAA policy. USAA used our homeowners policy for our property damage with a $500 deductible. I was told by several employees at USAA since our '49 GMC only has liability and no negligence was found on...
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4 comments
Anonymous
#1209181

If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

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Review
#909539 Review #909539 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment