Product: Usaa Adjuster Clear all filters (8 of 8 reviews match)
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Tired of verbal accusations from usaa

1.0
Details
Our house was broken into and usaa acts like we broke into our own home. We were told when we purchased our coverage to take pictures of our property and keep the pictures just in case we needed them if anything ever happened now after 4 years of paying and never being late on a payment we need them and all we get is accusatory statements from the adjuster and refusal to pay.
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Review
#1563605 Review #1563605 is a subjective opinion of poster.
Service
Usaa Adjuster
USAA has continually coerced me to have all my work done by a construction company of their choosing, not mine, and cutting the check to them directly. If I choose another companies to do the work and apply the balance of the funds to needed repairs their adjuster said...
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Review
#1107557 Review #1107557 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Poor customer service

USAA claim

1.8
Details
Have been with USaa for many years never had a claim so when something did happen that required me to file a claim they really disappointed me and did not follow through. Shame on you USaa for having adjusters that act as if they don't care and do not return phone calls..........I called the adjuster many times sent to voicemail and the voicemail then told me she was on vacation for a week . Which I ask who was covering her calls while she was on vacation? I always used to tell everyone I's with USAA insurance I have been with this company over 25 years . This is why I am a PISSED consumer.
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Review
#1074685 Review #1074685 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Order processing issue

Usaa - Adjuster Review

1.0
Details
I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new adjuster blamed on the old one I had. They brought my car to the wrong slavage yard so my car was never inspected my appraiser but was only viewed in pictures. They never call me back and are refusing to give me any compensation for my time lost and horrible service. Its been almost 5 weeks and my car is still not at my mechanics. I have contacted the insurance commissioner and am getting an attorney. This company is horrible
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Review
#994162 Review #994162 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Poor customer service

Usaa - Adjuster Review from Coleman, Texas

1.0
Details
Second time the adjuster has lazily claimed liability for an accident that was ABSOLUTELY the other parties fault. The other party even said the impact happened on the wrong side. These people don't even want to bother. They don't care about fault, your premium, your driving record, the facts, nothing. The low rates are just because that's the only way they can keep members with the HORRIBLE service! Left Mary Dade Taylor, my adjuster, 2 messaged in two weeks. Nothing. Got an email finally that said since I'M not pursuing the claim they are closing it! WHAT!!!!!!?????? Imbeciles! Done with this idiots!!
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Review
#951673 Review #951673 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Poor customer service

Usaa Adjuster Review from Auburndale, Florida

1.0
Details
I was in an accident on 7/24/16. I was driving on a two way road (one lane each way). I put on my left turn signal and slowed down to make a u-turn at an intersection, without any traffic lights. (This was a perfectly legal u-turn.) In the middle of making my u-turn, the man driving behind me hit my car on the drivers side. I was driving a Hyundai Elantra and he was in a Ford Explorer. He was given a citation for careless driving and found at fault in the police report. His insurance is USAA. I filed a claim that day through USAA and was assigned an adjuster. The 24th was a Sunday so I called the adjuster first thing Monday morning. Her name is Veronica Malfer. My phone call with Ms. Malfer was pleasant; she took my statement and told me she would be in contact with me as soon as she was able to get ahold of the insured. I told her I understood she had other customers, but stressed the importance of getting into a rental car. Although my car was still technically drive-able, neither door on the driver's side opened as they were both crumpled in. I am a full-time nanny and putting three children in my car was a safety concern. Ms. Malfer assured me she would do the best she could to get in contact with the insured, and she told me several times that I would be the first phone call she made after speaking with him. I called Ms. Malfer later that afternoon on 7/25 and got her voicemail. I called Ms. Malfer all throughout the day Tuesday, the 26th and received her voicemail each and every time. I called her every day that week, at least five times a day. I received her voicemail every time. She did not answer my calls nor did she call me back regarding voicemails I left. It is now August 10th, over two weeks since the accident, and I have not heard from Veronica Malfer. However, I have been in contact with the man that hit me and he spoke with her and gave his statement on Wednesday, the 27th. That phone call I was promised from Ms. Malfer after she spoke to the insured, never occurred. Yesterday, the 9th, I called USAA's 800 number hoping to be connected with someone who would actually take care of my claim. The woman I spoke to was rude from the beginning of the conversation and told me to press 0 when I got Ms. Malfer's voicemail. (She conveniently transferred me before giving me her name like I had asked for.) Upon getting Ms. Malfer's voicemail (no surprise there) I pressed 0 and was connected to Ms. Thomas (didn't catch her first name). I expressed my frustration about not being able to get in contact with Ms. Malfer and Ms. Thomas told me that she could personally vouch for her and that she was not ignoring my phone calls she was simply busy with a special project. I then told Ms. Thomas that I understand if Ms. Malfer has other things to do, but that I needed to be assigned a different adjuster who would be able to take care of my claim. She said that that's "not how it works" and if I get Ms. Malfer's voicemail again, I just press zero and a random person on her team would answer and help me. Ms. Thomas was the "random person" on Ms. Malfer's team that answered my phone call in this instance, however, when I asked about the status of my claim, she said that they were waiting on my adjuster, Veronica Malfer, to get in contact with my insurance. So I'm supposed to continue to wait on Ms. Malfer to do her job. The job she has been neglecting for over two weeks. The only option I was given as far as getting into a rental car was to pay out of pocket and save the receipts to be reimbursed. I am a full-time college student working a full-time job to pay for college. I do not have hundreds of dollars lying around to spend on a rental until USAA decides to get their act together. I have spoken with several USAA employees and none of them (except the initial woman I filed my claim with on 7/24) have provided even the smallest amount of customer service. I will NEVER use USAA and will make sure all of my family and friends are aware of how much of a headache it has been to deal with USAA and its employees.
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Review
#898105 Review #898105 is a subjective opinion of poster.
Service
Usaa Adjuster
Cons
  • Employees unwillingness to help
Reason of review
Poor customer service
1.0
Details
I was in an accident with the owner of the other vehicle being a policy holder with USAA. It's been almost a month since the accident, and well over a week since I sent the police report through fax. I confirmed that they had recieved the report with one of the office...
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1 comment
Anonymous
#1082079

I want to thank you for posting your review. I regret the difficulties you are having and hope all is resolved in your favor.I am leaving USAA Banking. I do not trust USAA. I ...

Review
#753881 Review #753881 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Poor customer service
So Dec 23rd, I hit a pothole driving about 55 mph, front left side collapsed sends me all over the road bends the axle, rips the upper ball joint out of upper control arm, tears up brake line, breaks grill clips, and blinker light. USAA is telling me the ball joint...
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Review
#614133 Review #614133 is a subjective opinion of poster.
Service
Usaa Adjuster
Reason of review
Poor customer service

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