Not resolved
2 comments

TO WHOM IT MAY CONCERN, My name is ANTON MONTGOMERY And This bank has held my funds hostage for 3 days!I just lost a love one and Was trying too get a limit increase so I could pay the funeral home.

The limit was increased then my account was blocked by the Fraud team! They asked me too send in verifying documents and I did, multiple time to be exact! Because I'm in a time sensitive situation. So one of the 17 reps that I spoke with was a very rude young lady and she asked me" where you get all this money from" I'm thinking like real..

her not knowing it's insurance settlement from my dad, who died last year. I never felt so disrespected, belittled, borderline criminalist! That's the way she made me feel. This bank has no compassion, loyalty or morals!

I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there words "no longer which too continue a relationship" so why not close my account and send me my check?!? NO TYPE OF HELP! Matthew a Usaa rep, HIS CUSTOMER SERVICE IS HORRIBLE VERY RUDE, SMUG, IRATE! THE LAST REP I SPOKE WITH WAS AWESOME, although my account is still blocked, he spoke with compassion and wanted to help.

But it was out of his hands! Am I a victim of financial profiling? I will be contacting some one with authority outside of USSA. To fix this situation!

I hate this bank, and if I'm homeless or hurt USAA WOULD GIVE A CARE!

PISSED OFF CUSTOMER WITH THE FAMILY MEMBER THAT JUST PASSED AND HE CANT BURY THEM BECAUSE USAA HAS MY FUNDS ON HOLD FOR NO VALID REASON!Anton Montgomery

Review about: Usaa Account.

Reason of review: Poor customer service.

Had an Experience with Usaa?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1311304

You are a victim of their horrible customer service.When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it just keeps getting better" before proceeding to hang up on me!!!

I have contacted the BBB and filed a complaint.You should do the Same!!

Anonymous
to Anonymous #1311318

I did!!As well.

That's crazy.I'm sorry that happened!

You May Also Like

Lending Club - Review in Loans and Mortgages category  from Santa Ana, California Lending Club "I am so hurt. I had an emergency and had to relocate me and my children and applied for a loan and was approved even though I was uncomfortable with..." Read more Lending Club - FICO 780, $215k a year income - denied Lending Club "Much like the other reviews here, they put me through the ringer. Forms, tax returns, bank statements, W-2's, etc. One step at a time. So first fill out forms. 3..." Read more Naca - Review in Loans and Mortgages category from Frederick, Maryland Naca "0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown interest being paid on a 382k loan(405k purchase price) Naca is..." Read more Kondaur Capital - Working with foreclosures isn't easy. Kondaur Capital "Kondaur has been a long time client of mine and out of many servicers I've worked with, they have usually been the most professional. They handle all of the expenses..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more Somertime Pool Repair Somertime Pool Repair "I brought a brand new pool heater from them and had them installed September 2015, the pool heater leaking a lot of water after I came back from vacation this..." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Procter And Gamble - Car Vent Freshner damaged my Vehicle Procter And Gamble "I just purchased this vehicle on Saturday. Today (Thursday) I put a Febreeze car vent freshener on my front vent at 10:00 am. I got back in my car at..." Read more