Product: Usaa Account Clear all filters (77 of 77 reviews match)
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1.0
Details
ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a bill from usaa and when i...
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1 comment
Anonymous
#1306011

So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

Review
#1014952 Review #1014952 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house and second mortgage with them and kept paying on my RV and AUTO but was shut out of the ability to log on to my...
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Review
#1014323 Review #1014323 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.7
Details
It seems to generic but customer service needs to be reinvented in this institution.It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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2 comments
Anonymous
#1284863

I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

Review
#1006024 Review #1006024 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Systems
  • Brokerage fees
  • Customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Usaa Account Review

1.0
Details
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Review
#1002699 Review #1002699 is a subjective opinion of poster.
Product
Usaa Account

Usaa - Account Review

1.0
Details
Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking service is the worst l have ever saw. USAA also has no face to face banking institution so they want be able to compete resolve issue that may arrive.
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Review
#989912 Review #989912 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...
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6 comments
Anonymous
#1305491

This post does not make sense. If a check was debited against your account for any amount than "You Wrote the Check" and the check came from your account! ( if a check was de...

Review
#984228 Review #984228 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Easy to access by phone
Cons
  • Having my military service dishonored
  • No effective complaint resolution process
  • Holding my money
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Financial services
  • dishonest business dealings
  • usaa scam
  • usaa financial
  • bankrupcty
  • Usaa Not Nice
  • Disgusting company

Usaa - Account Review from Salem, Oregon

I absolutely agree, I had my pension deposited and withdrew all but a few dollars and transferred what i didn't use to a designated family account. I then checked the next morning and a positive balance of a few thousand dollars was present or reflected digitally in my account, I then made a wire transfer assuming it was part of my va educational and clothing allowance payments. I checked later Sunday morning and had a negative balance of all the money I've wired to an outside bank. I can only guarantee that this is the way or a tatic usaa uses to garners fees and and penalty adjustments from its unsuspecting customers. I am former law enforcement and I think this deserves an extra look at how these practice occur. This is downright shameful and sickening in every sense
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Review
#930246 Review #930246 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment

Usaa - Account Review from Houston, Texas

1.7
Details
Worst customer service ever. We have been with them for over 30 years and have multiple accounts. When we had an auto accident, they were impossible to deal with. Then, without warning, they converted our statements to online so that we missed payments. When we noticed it, they wouldn't post payment on the weekend so that our cards were on hold until the following week AND they had already charged us interest and a fee! Spent hours with the various resolution people until I finally was given the name of mark who I have been trying to reach for 3 weeks without success. We only got response when we started cancelling our accounts with them. They forced us to be demanding to finally get any service. They could have resolved it with one phone call but had to be difficult.
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Review
#915505 Review #915505 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment

USAA - Fraud on my debit

1.0
Details
So in the past couple days i have called usaa multiple times due to fruad in my debit card. I have gotten the run around from multiple people there. And all but one person was rude. In this whole process me and my ex have been divorced for almost a year and usaa never took me off his account even know both of us did everything they asked. They have now closed both his and my account and are saying they do not want to business with us and that any fruad on my account he will be responsible for. This bank is ridiculous. I have gotten to the point were i dont know what to do. This is not my fault and yet were are paying the price. I get closing my account but his is beyond ***. Why tell you customers any fruad will be taken care of and then you treat your customers like this. Neither one of us can access any of are money and are no broke since we have no other accounts or credit cards. thank usaa for all the great customer service .
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Review
#903185 Review #903185 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Usaa Account Review from Spring, Texas

1.9
Details
If I could give this bank negative stars I would. They are just like your average business, they don't care about you all they care about is the money. I've been with usaa ever since I was 14. And I have yet to have any problems with them until this past year. Since the start of 2016 my account has been apart of fraud multiple times. Instead of shutting the account down and issuing me a new account and card. They give me a new card with different numbers like that's going to solve anything. Now the biggest of them all, somebody has hacked into my account deposited fraudulent checks and left my account 1,310 in the negative. Guess what USAA has done? Lol not a thing, except covered their own butts in this whole process. I now owe USAA 1300 dollars of money I don't have nor did I take. They told me I was liable for the money because I offered my information to the scam!(which I might add is not true, the scammer had my information, acted as if he was my student loan specialist, got me to verify my information, and stole all my money in the process.)Ha now my hard earned money is being taken away from me because my information got stolen. Now I had taken full responsibility of verifying my info to this scammer, but even if I didn't answer the phone that day it would of still happened. That person had my info, and can still do whatever he wants with it. But they don't care about all of that, because they can't see the actual scammer scamming I'm the person at fault. They closed all of my accounts and proceeded to use my money that the hacker didn't take as collateral damage. And I've been left penniless and in debt. Now let me remind you I've never owed USAA a thing, never had any delinquencies with them, all I had were 3 accounts with them that never went negative past 50 dollars,(I had overdraft protection)and for them to completely wash their hands of me and argue with me about how I owe them money and they're going to get it "one way or another" is astounding! I wish I could talk to the CEO Stuart Parker and explain to him the mess I'm going through with his company. I know as one of the top banks in America that's not how their supposed to treat the people whose be loyal to them since day one. People throughout this world get scammed every single day, but with USAA you're liable. So if you ever considered banking with them, DONT! They could care less about you as a person, they only want your money. No protection, and don't get hacked because you're liable. USAA is a joke, you're better off banking with Chase or Wells Fargo.
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Review
#898195 Review #898195 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service