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I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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3 comments
Anonymous
#1382814

"after 14 years of being with someone you would think they would treat you better" Every USSA member will eventually feel that awful sting. While I can't make you feel any better, I can tell you that you are in good company.

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Review
#1066930 Review #1066930 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This bank has no compassion, loyalty or morals! I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there...
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2 comments
Anonymous
#1311304

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it just keeps getting better" before proceeding to hang up on me!!!

I have contacted the BBB and filed a complaint. You should do the Same!!

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Review
#1027784 Review #1027784 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.7
Details
USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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1 comment
Anonymous
#1302709

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

Review
#1020799 Review #1020799 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment
1.0
Details
ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a bill from usaa and when i...
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1 comment
Anonymous
#1306011

So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

Review
#1014952 Review #1014952 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house and second mortgage with them and kept paying on my RV and AUTO but was shut out of the ability to log on to my...
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Review
#1014323 Review #1014323 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.7
Details
It seems to generic but customer service needs to be reinvented in this institution.It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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2 comments
Anonymous
#1284863

I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted bills then don't put the money order on hold and that won't happen.

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Review
#1006024 Review #1006024 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Systems
  • Brokerage fees
  • Customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Usaa Account Review

1.0
Details
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Review
#1002699 Review #1002699 is a subjective opinion of poster.
Product
Usaa Account

Usaa - Account Review

1.0
Details
Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking service is the worst l have ever saw. USAA also has no face to face banking institution so they want be able to compete resolve issue that may arrive.
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Review
#989912 Review #989912 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...
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6 comments
Anonymous
#1305491

This post does not make sense. If a check was debited against your account for any amount than "You Wrote the Check" and the check came from your account!

( if a check was debited against your account that was not written from your account the bank would put the money back as soon as notified.) If you are A USAA member you can see an image of the check and know who wrote the check and how to reach them.

If a check was credited to your account you the check was written from a different account.

God I hate hyperbole -- please the USAA company didn't leave you bankrupt it is because you a spending more than you make!

Suck it up and stop blaming others stop spending more than you make!

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Review
#984228 Review #984228 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Easy to access by phone
Cons
  • No follow through
  • Having my military service dishonored
  • No effective complaint resolution process
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Financial services
  • dishonest business dealings
  • usaa scam
  • usaa financial
  • bankrupcty
  • Usaa Not Nice
  • Disgusting company

Usaa - Account Review from Salem, Oregon

I absolutely agree, I had my pension deposited and withdrew all but a few dollars and transferred what i didn't use to a designated family account. I then checked the next morning and a positive balance of a few thousand dollars was present or reflected digitally in my account, I then made a wire transfer assuming it was part of my va educational and clothing allowance payments. I checked later Sunday morning and had a negative balance of all the money I've wired to an outside bank. I can only guarantee that this is the way or a tatic usaa uses to garners fees and and penalty adjustments from its unsuspecting customers. I am former law enforcement and I think this deserves an extra look at how these practice occur. This is downright shameful and sickening in every sense
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Review
#930246 Review #930246 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment