Product: Usaa Account Clear all filters (77 of 77 reviews match)
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1.0
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How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Theft of services
  • Obstruction of attempts to escalate and resolve
  • Lack of constructive responsiveness
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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2 comments
Anonymous
#1614718

We’re going through similar. Accounts linked are now all frozen due to fraud and they’re wanting to hold us liable because they used our logon info and got onto our account. D...

Review
#1266820 Review #1266820 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
Every single time I end up so frustrated with the lack of follow-up on USAA end, combined with the hoops me to jump through (I did, and then nothing). Today I spent over an hour on the phone just trying to reach someone in a capacity beyond the first level of customer...
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1 comment
Anonymous
#1479238

Wow, just let it go. Why are you asking for frustration?

Review
#1252908 Review #1252908 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Abysmally dismal customer service
Reason of review
Poor customer service
Preferred solution
I just want to talk to someone who can actually follow through and help me - not first level customer service
2.0
Details
If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...
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2 comments
Anonymous
#1416671

Not the same company they were 20 years ago sorry

Review
#1149219 Review #1149219 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
USAA is still showing the charge as pending as of today, 5 days later. I called them immediately after the customer cancelled and let them know. I called them today and was told they don't see a dispute or stop payment...really??? They will hold this in pending for 10...
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2 comments
Anonymous
#1403588

If your account is small enough that a charge pending causes your overdrafts, no attorney will be interested unless you put down at least $10K. Suing a bank is a big project.

Review
#1146620 Review #1146620 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$175
Preferred solution
Full refund
Tags
  • Poor Company Ethics
1.8
Details
Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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2 comments
Anonymous
#1439446

Omg! Sorry for your loss! I’m sorry to hear they have treated your family this way. Let’s face it they are the great deceivers!!! Just horrible, deceitful people!!!

Review
#1114032 Review #1114032 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money.A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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1 comment
Anonymous
#1362071

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you. The original problem was yours. Now, the problem with double deduc...

Review
#1084943 Review #1084943 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Never resolves issues
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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3 comments
Anonymous
#1382814

"after 14 years of being with someone you would think they would treat you better" Every USSA member will eventually feel that awful sting. While I can't make you feel any...

Review
#1066930 Review #1066930 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
This bank has no compassion, loyalty or morals! I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there...
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2 comments
Anonymous
#1311304

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

Review
#1027784 Review #1027784 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.7
Details
USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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1 comment
Anonymous
#1302709

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

Review
#1020799 Review #1020799 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment