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Just a continuation of the despicable customer service that I have been receiving from USAA since August 6, 2018. ( Just hard to take after being a member for 50 years!) I have closed all my accounts with USAA because it is the MOST INCOMPETENT COMPANY RUN MY...
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1 comment
Anonymous
#1603000

It seems to be a transcript of what I am about to add to the blog. Unreal.

I have not been with USAA for 50 years, but I have for 49!

I have always been an advocate, except when I, finally, started analyzing how well the company was doing, including paying off on auto insurance. I am so stupid that I did not leave years ago.

Review
#1404668 Review #1404668 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Return, Exchange or Cancellation Policy

Update by user Nov 10, 2018

added to wrong company. USAA not iUSAA

Original review posted by user Nov 10, 2018

USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my account. Then a month later it is...
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4 comments
Anonymous
#1600383

This is standard for all banks. Easy solution is to not spend it if you don't have it.

It's simple and you don't have to worry about pending transactions and other nonsense you whine about. If you have $100.00 in the bank, don't spend more than that hoping that a deposit will beat the debits. This is stupid at best to expect this to work. It's even more stupid when you continue to do this after getting burned the first time.

It's a shame they no longer teach basic home finance in schools these days. I'm sure you would benefit from such a course.

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Resolved
Review
#1397594 Review #1397594 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$6000
Preferred solution
enough people to realize what this bank has become that they no longer get military business
1.4
Details
Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account...
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Review
#1341125 Review #1341125 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Usaa Homeowners
1.0
Details
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

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Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Fraud
  • Theft of services
  • Obstruction of attempts to escalate and resolve
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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2 comments
Anonymous
#1614718

We’re going through similar. Accounts linked are now all frozen due to fraud and they’re wanting to hold us liable because they used our logon info and got onto our account. Deposited 2 fraud checks which USAA made most of funds immediately available, so they got the banks money, our money and they say we owe them for the money they released to the crooks.

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Review
#1266820 Review #1266820 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
Every single time I end up so frustrated with the lack of follow-up on USAA end, combined with the hoops me to jump through (I did, and then nothing). Today I spent over an hour on the phone just trying to reach someone in a capacity beyond the first level of customer...
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1 comment
Anonymous
#1479238

Wow, just let it go. Why are you asking for frustration?

Review
#1252908 Review #1252908 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Abysmally dismal customer service
Reason of review
Poor customer service
Preferred solution
I just want to talk to someone who can actually follow through and help me - not first level customer service
2.0
Details
If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...
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2 comments
Anonymous
#1416671

Not the same company they were 20 years ago sorry

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Review
#1149219 Review #1149219 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
USAA is still showing the charge as pending as of today, 5 days later. I called them immediately after the customer cancelled and let them know. I called them today and was told they don't see a dispute or stop payment...really??? They will hold this in pending for 10...
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2 comments
Anonymous
#1403588

If your account is small enough that a charge pending causes your overdrafts, no attorney will be interested unless you put down at least $10K. Suing a bank is a big project.

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Review
#1146620 Review #1146620 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$175
Preferred solution
Full refund
Tags
  • Poor Company Ethics
1.8
Details
Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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2 comments
Anonymous
#1439446

Omg! Sorry for your loss!

I’m sorry to hear they have treated your family this way.

Let’s face it they are the great deceivers!!! Just horrible, deceitful people!!!

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Review
#1114032 Review #1114032 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
1.0
Details
Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money.A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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1 comment
Anonymous
#1362071

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you.

The original problem was yours. Now, the problem with double deductions is the banks, if true, and you need to follow up with banking people, not Congress or the Veterans.

Review
#1084943 Review #1084943 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Never resolves issues
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund