Product: Usaa Account Clear all filters (77 of 77 reviews match)
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1.0
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How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Fraud
  • Dishonesty
  • Lack of constructive responsiveness
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
1.0
Details
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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Review
#1616932 Review #1616932 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Free account
Cons
  • Incompetent customer call center staff
  • Worst processes

USAA - Illegal garnishment from paycheck

1.0
Details
Has anyone had any issues with usaa withholding a paycheck and garnished said paycheck without your knowledge permission or court order. If so, please email me at casper082818@yahoo.com subject: usaa legal action. I have had this issue and found out it is illegal and an attorney is willing to take a class action suit
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Review
#1541875 Review #1541875 is a subjective opinion of poster.
Product
Usaa Account
Resolved
USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my account. Then a month later it is...
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4 comments
Anonymous
#1600383

This is standard for all banks. Easy solution is to not spend it if you don't have it. It's simple and you don't have to worry about pending transactions and other nonsense yo...

Review
#1397594 Review #1397594 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$6000
Preferred solution
enough people to realize what this bank has become that they no longer get military business

USAA - Keep Closing Accounts

1.0
Details
Closed 2 different accounts by stating they never received certain documents. Sent proof they did and was accused of forging the documents.
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Review
#1525301 Review #1525301 is a subjective opinion of poster.
Product
Usaa Account

USAA - New Member experience

signed up online and became a member of USAA based on my father's service. After all the steps to become a member, I get an email that based on the information provided, I did not qualify to be a member. Why waste my time then? I called USAA because the email of course did not explain why I didn't qualify. Turns out I did not qualify because USAA does not honor past military experience of parents who died without becoming USAA members themselves. So much for honoring military veterans....
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Review
#1571064 Review #1571064 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • No empathy
Reason of review
Poor customer service

Never bank with USAA

1.4
Details
I set a checking and savings account. I decided to deposit a check I got from a family member through the app. A week later I was blocked from my account!!! I had to call multiple time to found out why and most the time the would just say USAA is done doing business with you and your accounts will be closed and money sent to you in 60 days! I’m glad I have another bank or else anyone else would be 100% screwed!!!!!
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Review
#1434364 Review #1434364 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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2 comments
Anonymous
#1614718

We’re going through similar. Accounts linked are now all frozen due to fraud and they’re wanting to hold us liable because they used our logon info and got onto our account. D...

Review
#1266820 Review #1266820 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Charges take days to post on your account always showing inaccurate balance. I personally went back to Chase Bank, it offers free military account, free money orders and checks. The only benefit I received from USSA was getting paid a day early, but I can wait another day rather than put up with all the headaches USAA...
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1 comment
RigidCrab979
#1727622

I have registered complaints about USAA Bill Pay Service for two years. I have communicated by email, telephone, fax, and US mail. Today I called USAA to notify them that for ...

Review
#1514919 Review #1514919 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.4
Details
Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account...
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Review
#1341125 Review #1341125 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Usaa Homeowners