Product: Usaa Account Clear all filters (80 of 80 reviews match)
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1.0
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How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

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Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Theft of services
  • Obstruction of attempts to escalate and resolve
  • Lack of constructive responsiveness
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies

USAA in Greensburg, Pennsylvania - Withholding money

1.0
Details
My phones are off, my family is losing money for work, we can’t be reached in an emergency, we can’t buy food all because usaa has put a 10 day hold on our money! The deposit done on mobile because the closest usaa is 3 states away. The check was a refund check, completely cleared just usaa saying they have the right to hold it!
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Review
#1681080 Review #1681080 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Feeling alone to deal with merchant
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Full refund
Tags
  • Right To Offset

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Ive been a member of USAA for 7 years, in fact I used to work for them in banking. I had a personal loan, credit card and checking account. I recently paid off all debt and have a credit score in the high 700s. Within two weeks of me paying off my credit card, they...
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Review
#1726677 Review #1726677 is a subjective opinion of poster.
Product
Usaa Account

USAA - Boo Vicimized twice

3.6
Details
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
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Review
#1630036 Review #1630036 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
1.0
Details
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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Review
#1616932 Review #1616932 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Free account
Cons
  • Worst processes
  • Incompetent customer call center staff

USAA - Illegal garnishment from paycheck

1.0
Details
Has anyone had any issues with usaa withholding a paycheck and garnished said paycheck without your knowledge permission or court order. If so, please email me at casper082818@yahoo.com subject: usaa legal action. I have had this issue and found out it is illegal and an attorney is willing to take a class action suit
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Review
#1541875 Review #1541875 is a subjective opinion of poster.
Product
Usaa Account

USAA - New Member experience

signed up online and became a member of USAA based on my father's service. After all the steps to become a member, I get an email that based on the information provided, I did not qualify to be a member. Why waste my time then? I called USAA because the email of course did not explain why I didn't qualify. Turns out I did not qualify because USAA does not honor past military experience of parents who died without becoming USAA members themselves. So much for honoring military veterans....
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Review
#1571064 Review #1571064 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • No empathy
Reason of review
Poor customer service

USAA - Keep Closing Accounts

1.0
Details
Closed 2 different accounts by stating they never received certain documents. Sent proof they did and was accused of forging the documents.
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Review
#1525301 Review #1525301 is a subjective opinion of poster.
Product
Usaa Account

Update by user Nov 10, 2018

added to wrong company. USAA not iUSAA

Original review posted by user Nov 10, 2018

USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my account. Then a month later it is...
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4 comments
Anonymous
#1600383

This is standard for all banks. Easy solution is to not spend it if you don't have it.

It's simple and you don't have to worry about pending transactions and other nonsense you whine about. If you have $100.00 in the bank, don't spend more than that hoping that a deposit will beat the debits. This is stupid at best to expect this to work. It's even more stupid when you continue to do this after getting burned the first time.

It's a shame they no longer teach basic home finance in schools these days. I'm sure you would benefit from such a course.

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Resolved
Review
#1397594 Review #1397594 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$6000
Preferred solution
enough people to realize what this bank has become that they no longer get military business

Contact USAA Customer Service

Website:
www.usaa.com
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

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Charges take days to post on your account always showing inaccurate balance. I personally went back to Chase Bank, it offers free military account, free money orders and checks. The only benefit I received from USSA was getting paid a day early, but I can wait another day rather than put up with all the headaches USAA...
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1 comment
Alane
#1727622

I have registered complaints about USAA Bill Pay Service for two years. I have communicated by email, telephone, fax, and US mail.

Today I called USAA to notify them that for the second month in a row my payment to Dominion Energy has not arrived. The representative I spoke with was less than interested and essentially told me there was nothing USAA could do and that it is not USAA's fault. The check was written and sent out on time and they have no control over when the check arrives. He attempted to pass blame on to Dominion stating maybe they received the check and it takes time for them to process it.

He added that over the last couple of months, instead of paying Dominion electronically, they are now using paper checks. Odd, yes, stopping what works, and using a less efficient means to pay their customers bills. USAA's customer service has deteriorated over the pass several years. USAA is failing with their commitment to provide excellent service.

USAA now limits the types of emails they will accept from their customers. Therefore, customers must telephone USAA. With all the technology available, USAA keeps their customers at arms length.

Most companies today accept emails from their customers. PENFED here I come.

Review
#1514919 Review #1514919 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment