Manufacturer: Usaa Category: Accounts Clear all filters (56 of 56 reviews match)
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This bank has no compassion, loyalty or morals! I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there...
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Anonymous
Anonymous

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous
Anonymous

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
#1020799
Reply to reviews
It seems to generic but customer service needs to be reinvented in this institution.It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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Anonymous
Anonymous

I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

1.7
I didn't like
  • Systems
  • Brokerage fees
  • Customer service
#1006024
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Usaa Account Review

#1002699
1.0
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Usaa Account Review

#893683
1.0
The worse time of my life was when my father was dying and ask to come home and I had to day NO because USAA put my account into credit only status. Asked several times for helpnand was told No No and No. Will tell everyone that I spaek with for the rest of my life how terrible this bank truly is.
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Usaa Account Review

#890804
1.0
They locked my account mine and said not responsible for fee to bills only thing they do to serve veterans and bend them over. Yes they can contact me if they have the nerve my family is shutting down all accounts. Want to satisfy all my issue shut down all your fraud department personal accounts for three days and let bills go inpaid
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Usaa Account Review

#867666
1.0
Accounts got fraud and they are closing my accounts and not doing business with me anymore for something I couldn't control! Prob worst experience ever and I can't get any of my money till 30 days! In the military and have no access to what I earned !
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Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking...
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1.0
#989912
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I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...
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Anonymous
SgtMjr

This post does not make sense. If a check was debited against your account for any amount than "You Wrote the Check" and the check came from your account! ( if a check was de...

Anonymous
Anonymous

If you are "paycheck to paycheck", you would probably be better to use a local credit union or small community bank.

1.0
I liked
  • Easy to access by phone
I didn't like
  • Not reasonable
  • Having my military service dishonored
  • Holding my money
#984228
Reply to reviews
I can only guarantee that this is the way or a tatic usaa uses to garners fees and and penalty adjustments from its unsuspecting customers. I am former law enforcement and I think this deserves an extra look at how these practice occur. This is downright shameful and...
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Worst customer service ever.We have been with them for over 30 years and have multiple accounts. When we had an auto accident, they were impossible to deal with. Then, without warning, they converted our statements to online so that we missed payments. When we noticed...
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1.7
#915505
Reply to reviews
So in the past couple days i have called usaa multiple times due to fruad in my debit card. I have gotten the run around from multiple people there. And all but one person was rude. In this whole process me and my ex have been divorced for almost a year and usaa never...
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1.0
I didn't like
  • Everything about this bank
#903185
Reply to reviews
I've been with usaa ever since I was 14. And I have yet to have any problems with them until this past year. Since the start of 2016 my account has been apart of fraud multiple times. Instead of shutting the account down and issuing me a new account and card. They...
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1.9
#898195
Reply to reviews
We have been with USAA for 14 years. We have never had any issues. When our debit cards were fraudulently used, they were quick to respond and take care of the situation. THAT was BEFORE. This is now. I received several email notifications from USAA while working my...
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Anonymous
Allyne Powell

Thank you for written this feedback/experience. I trying to find out as much as possible about this bank before I open any accounts with them. I had never heard of this bank u...