Product: Usaa Account Clear all filters (79 of 79 reviews match)
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USAA in Greensburg, Pennsylvania - Withholding money

1.0
Details
My phones are off, my family is losing money for work, we can’t be reached in an emergency, we can’t buy food all because usaa has put a 10 day hold on our money! The deposit done on mobile because the closest usaa is 3 states away. The check was a refund check, completely cleared just usaa saying they have the right to hold it!
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Review
#1681080 Review #1681080 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Feeling alone to deal with merchant
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Full refund
Tags
  • Right To Offset

USAA - Boo Vicimized twice

3.6
Details
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
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Review
#1630036 Review #1630036 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
1.0
Details
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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Review
#1616932 Review #1616932 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Free account
Cons
  • Incompetent customer call center staff
  • Worst processes

USAA - New Member experience

signed up online and became a member of USAA based on my father's service. After all the steps to become a member, I get an email that based on the information provided, I did not qualify to be a member. Why waste my time then? I called USAA because the email of course did not explain why I didn't qualify. Turns out I did not qualify because USAA does not honor past military experience of parents who died without becoming USAA members themselves. So much for honoring military veterans....
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Review
#1571064 Review #1571064 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • No empathy
Reason of review
Poor customer service

USAA - Illegal garnishment from paycheck

1.0
Details
Has anyone had any issues with usaa withholding a paycheck and garnished said paycheck without your knowledge permission or court order. If so, please email me at casper082818@yahoo.com subject: usaa legal action. I have had this issue and found out it is illegal and an attorney is willing to take a class action suit
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Review
#1541875 Review #1541875 is a subjective opinion of poster.
Product
Usaa Account

USAA - Keep Closing Accounts

1.0
Details
Closed 2 different accounts by stating they never received certain documents. Sent proof they did and was accused of forging the documents.
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Review
#1525301 Review #1525301 is a subjective opinion of poster.
Product
Usaa Account
Charges take days to post on your account always showing inaccurate balance. I personally went back to Chase Bank, it offers free military account, free money orders and checks. The only benefit I received from USSA was getting paid a day early, but I can wait another day rather than put up with all the headaches USAA...
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1 comment
RigidCrab979
#1727622

I have registered complaints about USAA Bill Pay Service for two years. I have communicated by email, telephone, fax, and US mail.

Today I called USAA to notify them that for the second month in a row my payment to Dominion Energy has not arrived. The representative I spoke with was less than interested and essentially told me there was nothing USAA could do and that it is not USAA's fault. The check was written and sent out on time and they have no control over when the check arrives. He attempted to pass blame on to Dominion stating maybe they received the check and it takes time for them to process it.

He added that over the last couple of months, instead of paying Dominion electronically, they are now using paper checks. Odd, yes, stopping what works, and using a less efficient means to pay their customers bills. USAA's customer service has deteriorated over the pass several years. USAA is failing with their commitment to provide excellent service.

USAA now limits the types of emails they will accept from their customers. Therefore, customers must telephone USAA. With all the technology available, USAA keeps their customers at arms length.

Most companies today accept emails from their customers. PENFED here I come.

Review
#1514919 Review #1514919 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment

Never bank with USAA

1.4
Details
I set a checking and savings account. I decided to deposit a check I got from a family member through the app. A week later I was blocked from my account!!! I had to call multiple time to found out why and most the time the would just say USAA is done doing business with you and your accounts will be closed and money sent to you in 60 days! I’m glad I have another bank or else anyone else would be 100% screwed!!!!!
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Review
#1434364 Review #1434364 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Disgusted and disappointed with USAA after many years of association purchased a CD and soon after noticed withdrawals from the interest payments, calls to USAA were answered by understanding agents who swore to call me back after investigation of the problem. Never...
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Review
#1423968 Review #1423968 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
Just a continuation of the despicable customer service that I have been receiving from USAA since August 6, 2018. ( Just hard to take after being a member for 50 years!) I have closed all my accounts with USAA because it is the MOST INCOMPETENT COMPANY RUN MY...
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1 comment
Anonymous
#1603000

It seems to be a transcript of what I am about to add to the blog. Unreal.

I have not been with USAA for 50 years, but I have for 49!

I have always been an advocate, except when I, finally, started analyzing how well the company was doing, including paying off on auto insurance. I am so stupid that I did not leave years ago.

Review
#1404668 Review #1404668 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Return, Exchange or Cancellation Policy