Product: Usaa Account Clear all filters (0 of 67 reviews match)
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Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account...
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1.4
Product
Usaa Account
I didn't like
  • Customer service is the worst
#1341125
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USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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Anonymous
Anonymous

No doubt there is a lot more to this story that we do not know.

Product
Usaa Account
#1266820
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Every single time I end up so frustrated with the lack of follow-up on USAA end, combined with the hoops me to jump through (I did, and then nothing). Today I spent over an hour on the phone just trying to reach someone in a capacity beyond the first level of customer...
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Anonymous
Anonymous

Wow, just let it go. Why are you asking for frustration?

1.0
Product
Usaa Account
I didn't like
  • Abysmally dismal customer service
#1252908
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If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...
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Anonymous
John Springer

Not the same company they were 20 years ago sorry

Anonymous
Anonymous

This account does not amount to much (says a 40-year member of USAA. Ask your judge to adjust the other financials to account for the rip.

2.0
Product
Usaa Account
#1149219
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USAA is still showing the charge as pending as of today, 5 days later. I called them immediately after the customer cancelled and let them know. I called them today and was told they don't see a dispute or stop payment...really??? They will hold this in pending for 10...
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Anonymous
Anonymous

If your account is small enough that a charge pending causes your overdrafts, no attorney will be interested unless you put down at least $10K. Suing a bank is a big project.

1.0
Product
Usaa Account
#1146620
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Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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Anonymous
ScrewedbyUSAAx10

Omg! Sorry for your loss! I’m sorry to hear they have treated your family this way. Let’s face it they are the great deceivers!!! Just horrible, deceitful people!!!

Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
Product
Usaa Account
#1114032
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Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money.A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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Anonymous
Anonymous

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you. The original problem was yours. Now, the problem with double deduc...

1.0
Product
Usaa Account
I didn't like
  • Never resolves issues
#1084943
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I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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Anonymous
Commmissioner

"after 14 years of being with someone you would think they would treat you better" Every USSA member will eventually feel that awful sting. While I can't make you feel any...

Anonymous
USAA

Well, I don't know what to say so if you want to take your money somewhere else, go right ahead.

Product
Usaa Account
#1066930
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This bank has no compassion, loyalty or morals! I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there...
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Anonymous
Anonymous

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

Product
Usaa Account
#1027784
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USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous
Anonymous

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
Product
Usaa Account
#1020799
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