Product: Usaa Account Clear all filters (62 of 62 reviews match)
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Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
Product
Usaa Account
#1114032
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Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money.A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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Anonymous
Anonymous

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you. The original problem was yours. Now, the problem with double deduc...

1.0
Product
Usaa Account
I didn't like
  • Never resolves issues
#1084943
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I am very dissatisfied with USAA Banking service , I have had there banking and checking for 14 years , I thought they were good up until a few weeks ago. I had helped my young adult daughter open an account and for some reason my name was on her account so that I...
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Anonymous
Commmissioner

"after 14 years of being with someone you would think they would treat you better" Every USSA member will eventually feel that awful sting. While I can't make you feel any...

Anonymous
USAA

Well, I don't know what to say so if you want to take your money somewhere else, go right ahead.

Product
Usaa Account
#1066930
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Usaa Account Review

#1002699
1.0
Details
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Usaa Account Review

#893683
1.0
Details
The worse time of my life was when my father was dying and ask to come home and I had to day NO because USAA put my account into credit only status. Asked several times for helpnand was told No No and No. Will tell everyone that I spaek with for the rest of my life how terrible this bank truly is.
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Usaa Account Review

#890804
1.0
Details
They locked my account mine and said not responsible for fee to bills only thing they do to serve veterans and bend them over. Yes they can contact me if they have the nerve my family is shutting down all accounts. Want to satisfy all my issue shut down all your fraud department personal accounts for three days and let bills go inpaid
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Usaa Account Review

#867666
1.0
Details
Accounts got fraud and they are closing my accounts and not doing business with me anymore for something I couldn't control! Prob worst experience ever and I can't get any of my money till 30 days! In the military and have no access to what I earned !
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This bank has no compassion, loyalty or morals! I NEED TO BURY MY FAMILY AND THEY HAVE ALL THE VERIFYING DOCUMENTS TOO PROVE IM ME, I NEED HELP, I HAD TO MISS WORK FOR 3 days because all my funds are in the bank, then they threaten to close my account or in there...
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Anonymous
Anonymous

You are a victim of their horrible customer service. When I told the rep I had battled cancer, she ended my conversation rudely with "I hope you have a wonderful day and it ju...

Product
Usaa Account
#1027784
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USAA is supposed to be a top notch company. NOT!!!! Lomg atoryshort fraudulemt checks were issie to me for payroll and thrn were canceled brimg my accoumt to a negative balance. Although i have every account alert set up, no one ever told me of this. When fomding out...
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Anonymous
Anonymous

Had you taken fraudulent checks to a teller at a monster mega bank, the police would have been called and you would have been arrested and taken to jail.

1.7
Product
Usaa Account
#1020799
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ive been with usaa for 22 years and recently discovered if you go into a bit of financial hardship they try and capitalize on that. Usaa have made a error with posting a payment to my account from another customer......i then did not receive a bill from usaa and when i...
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Anonymous
Anonymous

So you tried to stiff them on the payment and now they are trying fraud on you. NOT. Look up the word.

1.0
Product
Usaa Account
#1014952
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I was unable to work since I am now 100% combat disabled so I was forced to file a bankruptcy, USAA soon issued the scarlet letter. I paid off my house and second mortgage with them and kept paying on my RV and AUTO but was shut out of the ability to log on to my...
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Product
Usaa Account
#1014323
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It seems to generic but customer service needs to be reinvented in this institution.It is TERRIBLE. There is no accountability and I have called more than 30 times and never got selected to review the service provided. Nobody can resolve a simple issue as resetting a...
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Anonymous
Anonymous

I don't understand the need for putting a small money order on hold for a week after it was deposited into the account. If they are worried about overdrafts for auto deducted ...

1.7
Product
Usaa Account
I didn't like
  • Brokerage fees
  • Systems
  • Customer service
#1006024
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Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking...
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1.0
Product
Usaa Account
#989912
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I cannot even begin to describe the very upsetting and disturbing event that happened to me recently where USAA customer service literally showed zero concern for the well-being of my family or me. I've been a USAA member for about ten plus years. Today a check posted...
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Anonymous
SgtMjr

This post does not make sense. If a check was debited against your account for any amount than "You Wrote the Check" and the check came from your account! ( if a check was de...

Anonymous
Anonymous

If you are "paycheck to paycheck", you would probably be better to use a local credit union or small community bank.

1.0
Product
Usaa Account
I liked
  • Easy to access by phone
I didn't like
  • Having my military service dishonored
  • No follow through
  • Holding my money
#984228
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