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Never bank with USAA

I set a checking and savings account. I decided to deposit a check I got from a family member through the app. A week later I was blocked from my account!!! I had to call multiple time to found out why and most the time the would just say USAA is done doing business with you and your accounts will be closed and money sent to you in 60 days! I’m glad I have another bank or else anyone else would be 100% screwed!!!!!
1.4
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Usaa Account
#1434364
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Disgusted and disappointed with USAA after many years of association purchased a CD and soon after noticed withdrawals from the interest payments, calls to USAA were answered by understanding agents who swore to call me back after investigation of the problem. Never...
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Usaa Account
#1423968
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Resolved
USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my account. Then a month later it is...
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Anonymous
Anonymous

This is standard for all banks. Easy solution is to not spend it if you don't have it. It's simple and you don't have to worry about pending transactions and other nonsense yo...

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Usaa Account
#1397594
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Usaa - Not a good bank for veterans

I made 2 moble deposits to my account. They gave me half of the first one and put all of the second on on hold. And i got to wait until next friday for my money. I called them and they told my that my deposits are on hold until next week, i told them that was unacceptable and as soon as i can i will take my money and close the account.
1.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Usaa Account
#1380450
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Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account...
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1.4
Product
Usaa Account
I didn't like
  • Customer service is the worst
#1341125
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How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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Anonymous
DHeck

I admire your tenacity. If we don’t stand up for something we will fall for anything. We’re leaving USAA. I felt compelled to reply to your situation to express my admiration ...

Anonymous
Alfred E. Newman

“Know your customer”. It’s the law you self righteous bag of hot air. If you carry banking or financial products any financial services company must secure the information.

1.0
Product
Usaa Account
I didn't like
  • Obstruction of attempts to escalate and resolve
  • Dishonesty
  • Theft of services
#1323245
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USAA stinks
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...
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Anonymous
An

We’re going through similar. Accounts linked are now all frozen due to fraud and they’re wanting to hold us liable because they used our logon info and got onto our account. D...

Anonymous
Anonymous

No doubt there is a lot more to this story that we do not know.

Product
Usaa Account
#1266820
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Every single time I end up so frustrated with the lack of follow-up on USAA end, combined with the hoops me to jump through (I did, and then nothing). Today I spent over an hour on the phone just trying to reach someone in a capacity beyond the first level of customer...
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Anonymous
Anonymous

Wow, just let it go. Why are you asking for frustration?

1.0
Product
Usaa Account
I didn't like
  • Abysmally dismal customer service
#1252908
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If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...
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Anonymous
John Springer

Not the same company they were 20 years ago sorry

Anonymous
Anonymous

This account does not amount to much (says a 40-year member of USAA. Ask your judge to adjust the other financials to account for the rip.

2.0
Product
Usaa Account
#1149219
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USAA is still showing the charge as pending as of today, 5 days later. I called them immediately after the customer cancelled and let them know. I called them today and was told they don't see a dispute or stop payment...really??? They will hold this in pending for 10...
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Anonymous
Anonymous

If your account is small enough that a charge pending causes your overdrafts, no attorney will be interested unless you put down at least $10K. Suing a bank is a big project.

1.0
Product
Usaa Account
#1146620
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