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USAA in Atlanta, Georgia - Liars customer service is ridiculous

i had fraud in my account 3weeks ago the rep that I was speaking with stated that there was a fraud case open and it would take 3business days. the fraud was another bank pulling money from my account with usaa. I only use one bank and that is this *** bank USAA. I did everything that I was told to do. as weeks go by the transaction still went through my account as I was told that nothing would go through my account due to fraud alert. I was charged nsf fees for that. now here it is I made a deposit on my account via mobile app and now they are holding money. this is by far the worst customer service center and agents I have ever had to deal with. I was told that the fees would be reversed and back to my account and they never were. I had no documentation of the fraud alert sent to my notification box or to any other notification on my account.
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Review
#863278 Review #863278 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • No follow through
  • Incompetent employees
  • Customer service representative
Reason of review
Poor customer service
1.0
Details
I immediately called USAA and asked the Rep to place a lock on my account as there was a couple of hundred dollars left in my account. They told me they would do an investigation and my account would "settle" for credit withing 3 business days. I'm literally on the...
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Review
#862699 Review #862699 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Being treated like a criminal
  • Using comparable quotes to justify not paying for losses
Reason of review
Fraud
Loss
$2200
Preferred solution
Full refund
1.0
Details
Some *** called USAA saying he was my husband, and the USAA rep reset my pin codes for him, when we got the text alerts we immediately called and flagged our accounts for fraudulent activity and changed all our passwords and PIN numbers. 10-15 minutes later the same...
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1 comment
Anonymous
#1172588

More lies about USAA, an outstanding company. Did you get fired from them?

Review
#862104 Review #862104 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service

Usaa Account Review

After sitting on the phone for 1.25 hours yesterday to have my account unlocked... having dinner the following evening... and went to pay the bill and account is locked again... long wait outside on hold while USAA attempts to figure out they're mistake... let alone the embarrassment of having your card rejected... I WILL BE CLOSING MY ACCOUNTS WITH USAA TOMORROW. SSG JAMES CARR
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Review
#858265 Review #858265 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
I have tried to call USAA but because my account is still a security risk I cannot get through to them. I do not have my phone for their texts, I do not have a credit card. I was left on hold nearly three hours and still was not helped as they asked me to hang up. I...
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Review
#813120 Review #813120 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Damaged or defective
They told me after i opened an account and they assured me it would not be a problem that I could not deposit money through my phone. So now the only way for me to transfer money into my account is to drive 2 hours away.... They they told me that if i wait 6 months...
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Review
#759557 Review #759557 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Not as described/ advertised
1.0
Details
I called than asked if i deposited this nice size check i have, if it would be cleared the nexted day. She said yes. I then deposited the nice size check that my worked put up for me sense ive been out of work for the past 2 months. I was to used tgis check to pay of...
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1 comment
Anonymous
#1083157

you did something wrong think back

Review
#754586 Review #754586 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment
1.0
Details
Been a customer for 7 years and I'm done. I just started a new job at the very end of the pay period so my first check was a whopping $240. I deposited into my account through the app which I've always done with previous jobs, and they put an 8 day hold on my funds....
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Review
#752224 Review #752224 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment
1.0
Details
I have had a horrible experience with Usaa after 8 years of being a customer they have been holding my funds in my checking account for 7 days due to suspicious activity only I didn't report anything so if is suspicious its internal. I wasn't able to get any money out...
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1 comment
Anonymous
#1072716

If you are the same person who went through seven debit cards, I can see why they are thinking "suspicious activity".

Review
#742943 Review #742943 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment
I received a letter dated November 4, 2015 from USAA saying that after 44 years I must prove by December 2, 2015 that I was in the military or my “access to eligibility based products may be disrupted”. I did apply for a DD 214 online but was told to wait 90 days...
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Review
#732299 Review #732299 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Reproove Eligibility