Product: Usaa Account Clear all filters (77 of 77 reviews match)
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Usaa Account Review

1.0
Details
The worse time of my life was when my father was dying and ask to come home and I had to day NO because USAA put my account into credit only status. Asked several times for helpnand was told No No and No. Will tell everyone that I spaek with for the rest of my life how terrible this bank truly is.
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Review
#893683 Review #893683 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Problems with payment

Usaa Account Review

1.0
Details
They locked my account mine and said not responsible for fee to bills only thing they do to serve veterans and bend them over. Yes they can contact me if they have the nerve my family is shutting down all accounts. Want to satisfy all my issue shut down all your fraud department personal accounts for three days and let bills go inpaid
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Review
#890804 Review #890804 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service
We have been with USAA for 14 years. We have never had any issues. When our debit cards were fraudulently used, they were quick to respond and take care of the situation. THAT was BEFORE. This is now. I received several email notifications from USAA while working my...
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1 comment
Anonymous
#1187799

Thank you for written this feedback/experience. I trying to find out as much as possible about this bank before I open any accounts with them. I had never heard of this bank u...

Review
#885433 Review #885433 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Damaged or defective
4.3
Details
Car is in shop.Insurance company check was cashed (written in my name) by mobile. Company policy placed a hold on check. Wont release for 7 days. Cannot get car out of shop. Asked for funds to be released, they review the account. Passed judgement that I am too much of...
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Review
#870895 Review #870895 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Courteous representatives
  • Prompt responses
  • Customer service is great
Cons
  • Being treated like a criminal
  • Miscalculations of accounts
Reason of review
Order processing issue

Usaa Account Review

1.0
Details
Accounts got fraud and they are closing my accounts and not doing business with me anymore for something I couldn't control! Prob worst experience ever and I can't get any of my money till 30 days! In the military and have no access to what I earned !
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Review
#867666 Review #867666 is a subjective opinion of poster.
Product
Usaa Account

USAA is keeping my money. USAA is not even BBB accredited.

2.8
Details
So I kept trying to pay my credit card bill only to find out later my account I use to pay credit cards had expired. A representative from USAA called to notify me of this so I paid my credit card balance off with my debit card. A week later I get the same phone call and the representative said the last payment did not go through. They said I had to use my checking account info, not my debit card. So I did and it turned out they took the total balance twice. I owed about $400 and they took $800. Now they do not want to give me my money back because they do not know what account they transferred my money to. Chris Sanderson, a dispute resolution specialist, called me on 20 May 2016 and said he is researching the matter. It is now 17 June 2016 and I have not heard anything back. I left him a voicemail on 31 May 2016 and he has not got back with me. I called him today and left him another voicemail, 17 June 2016. They took the funds on the 5th and 12th of April. I had called them near the end of April originally to let them know I have not received my money back. I have talked to about 10 USAA representatives and not a single one can help. Hear I thought USAA was great with customer service but the service they have provided has been hugely disappointing.
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Review
#867508 Review #867508 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Usaa back in the day
Cons
  • Waiting for usaa to call me back
Reason of review
Problems with payment
Loss
$415
Preferred solution
Full refund
Tags
  • Do Not Bank With Usaa

USAA - Fraud/ Horrible customer service

1.4
Details
The same thing happened to my account someone transferred 1000.00 from my account to a pay pal account and the fraud department after doing their investigation stated it was me, when I told them clearly that the money that they had taken was my mortgage payment. The worst thing is they treat the customer like they committed the allegation when I didn't. Then I got banned from USAA without retrieving my funds back and they won't even allow me to pay my debts that I have with them because they no longer want to do business with me after 4 years. I thought that they were a better bank considering that I work for the bank and know the protocol it was sad and very disappointing. I will never recommend anyone to do business with them ever
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Review
#865035 Review #865035 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Refusing to help me with the other services that i had
  • Being treated like a criminal
  • Complete lack of customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • false information from company
  • Checking Accounts

USAA - Liars customer service is ridiculous

i had fraud in my account 3weeks ago the rep that I was speaking with stated that there was a fraud case open and it would take 3business days. the fraud was another bank pulling money from my account with usaa. I only use one bank and that is this *** bank USAA. I did everything that I was told to do. as weeks go by the transaction still went through my account as I was told that nothing would go through my account due to fraud alert. I was charged nsf fees for that. now here it is I made a deposit on my account via mobile app and now they are holding money. this is by far the worst customer service center and agents I have ever had to deal with. I was told that the fees would be reversed and back to my account and they never were. I had no documentation of the fraud alert sent to my notification box or to any other notification on my account.
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Review
#863278 Review #863278 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Incompetent employees
  • No follow through
  • Customer service representative
Reason of review
Poor customer service
1.0
Details
I immediately called USAA and asked the Rep to place a lock on my account as there was a couple of hundred dollars left in my account. They told me they would do an investigation and my account would "settle" for credit withing 3 business days. I'm literally on the...
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Review
#862699 Review #862699 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Using comparable quotes to justify not paying for losses
  • Being treated like a criminal
Reason of review
Fraud
Loss
$2200
Preferred solution
Full refund
1.0
Details
Some *** called USAA saying he was my husband, and the USAA rep reset my pin codes for him, when we got the text alerts we immediately called and flagged our accounts for fraudulent activity and changed all our passwords and PIN numbers. 10-15 minutes later the same...
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1 comment
Anonymous
#1172588

More lies about USAA, an outstanding company. Did you get fired from them?

Review
#862104 Review #862104 is a subjective opinion of poster.
Product
Usaa Account
Reason of review
Poor customer service